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Reviews of Resorts World Genting - Genting Grand

5 out of 5
Resorts World Genting - Genting Grand
Genting Highlands, 69000 Genting, Highlands, Genting Highlands, Pahang

Reviews

8.6

Excellent

Rating 10 - Excellent. 24 out of 54 reviews" "
Rating 8 - Good. 23 out of 54 reviews" "
Rating 6 - Okay. 7 out of 54 reviews" "
Rating 4 - Poor. 0 out of 54 reviews" "
Rating 2 - Terrible. 0 out of 54 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

10/10

Amenities

8.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Kelvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, service and premier suite room is super luxurious. Worth the price
Response from Social Care Team on 23 Nov,2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

8/10 Good

sungil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from Social Care Team on 18 Nov,2020
Dear Sungil, Thank you for your good rating! We’re so happy you enjoyed your stay with us. Hope to see you again soon :) Socially Yours, RWG Social Care Team

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Feb 2020
Response from Social Care on 25 Feb,2020
Dear Guest, Thank you for the rating! We’re so happy you enjoyed your stay with us. Hope to see you again soon :) Socially Yours, RWG Social Care Team

10/10 Excellent

May May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was excellent and most important - we feel safe going back to our hotel room anytime of the day or night!! Will surely visit again!!
Stayed 3 nights in Jan 2020
Response from Social Care on 27 Feb,2020
Dear May, Thank you for the great review! We’re so happy you enjoyed your stay with us. Hope to see you again soon :) Socially Yours, RWG Social Care Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly. Hotel very clean. The hotel is very convenient to all the entertainment areas.
Stayed 2 nights in Aug 2019

8/10 Good

Umer Rehan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep it up
Good
Stayed 1 night in Mar 2019

8/10 Good

Lai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a couple date for me. The room was awesome just that I stay near the lift. Quite noisy when there’s people talking loudly while going back to their room. Overall is still okay.
Stayed 1 night in Dec 2018

8/10 Good

Yap, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
Hotel staff are friendly and considerate. Gave me a room nearest to the lift because I have a little inconvenience with my movement. Hotel staff called to check the purpose of my stay and give their outmost support to accomodate my request.
Stayed 2 nights in Jun 2018

10/10 Excellent

Malcolm, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Time in Genting
From jockey parking,bellboys and reception ( Diana ) the tone was set -excellence !!My room was spacious,well designed and very clean.A very well managed hotel!
Stayed 1 night in Jan 2018

8/10 Good

YEE SIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and well appointed rooms. Good service.
Stayed 2 nights in Sep 2017

10/10 Excellent

SW, Scottsdale, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel
Room and amenities are really nice. Fast check-in process. Excellent house keeping service (I said one of the best I have had experienced, I am a frequent traveller). Hotel conveniently connected to all the fun stuff, restaurants, and shops at Genting. The only down side is that there were no map at the hotel, it was hard to figure out our way when we first got there.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Not a 5 star hotel
We impressed initially when we cheched in and went to massage room for relaxation however, I strongly recommned to hotel management seprate your hotel from the resturant next to lobby as a self service buffet which looks like a 2 star resturant with very very cheap food qualitu even not fresh bread or juice. Room was good but I guess main problem of the hotel was the food quality and mix the 5 star hotel with 2 star resturant

8/10 Good

shosho , Dubai

Disliked: Staff & service, property conditions & facilities
It is the center
Staff not welcoming or friendly, one room was without aircondition, rooms were not clean.

8/10 Good

Dennis, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
we really enjoyed.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
7/10
Room is bigger as compared to First World. Was grateful to be given earlier check in for 1 room. The other room was given to us around 6pm+ after checking with them 2 or 3 times. In the end 4 Adults cramp on a bed for that few hrs nap as we rch genting vry early.

8/10 Good

Fahad A.

Liked: Cleanliness, staff & service, room comfort
Nice
Friendly staff , lovely rooms , excellent location but poor breakfast everything else was extremely satisfying ,,, lots of shops and varity of foods and the theatre is nearby and the telefreak,, lovely weather

8/10 Good

Ong, KT, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean, centre of everything
Clean room, yummy breakfast and we'll visit again for sure.

10/10 Excellent

Drapan, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel very convenient location
The hotel is very nice well maintained. Staff is very cooperative. Taxi is provided by hotel.

10/10 Excellent

Goh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Li Ling, SINGAPORE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check-in time delayed.
Comfortable stay, friendly staff however the check-in is usual very late. By right is 3pm, yet around 4+ after I enquired with them they are only able to provide me 1 of the room. (Booked a connecting room) Around 5pm after I made a call to reception then they confirmed the room is ready. Appreciated they sent a staff to pass us the key as we are exhausted.

6/10 Okay

Arvind, Suva, Fiji

Disliked: Property conditions & facilities, room comfort
Okay
Check-in service is good. Room was disappointing. Photos are deceiving as room is quite small. Bathroom was good size and clean. Stench from toilet (I note another review mentioned same thing). Otherwise staff were helpful, but some not well-informed and not trained properly.... we got mixed answers. Since Hotel seems to be busy always due to Casino etc., that extra service is missing for non-gamblers.

8/10 Good

Mark, Lesmurdie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad
Would like bus transport to the air port for that price thanks mark.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kids-friendly
Fantastic room and famil-friendly

6/10 Okay

carrie, Singapore

Good location
Only hotel in Genting to have wifi. Rm is just normal. Toilet is very big. It's better then the other hotel in genting

10/10 Excellent

Teck Hwee, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
I had a wonderful stay at Genting Grand. The room is clean and the beds are comfortable.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Genting points and car parking
The hotel should provide special car parking for the Grand Hotel guest instead of normal parking area and reserve a big parking area for jockey parking in front of the hotel and it is RM 20 per entry. It is because I booked my room with agent I cannot get Genting points for my stay.

10/10 Excellent

CHUA KIM LEAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Bryan, Gold Coast Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel on top of mountain
We booked and paid for this hotel through Expedia 3 months before we arrived but when we tried to check they said they did not have our reservation. Not good when you have traveled over 12 hours from Australia and all you want is a hot shower and a bed to rest in. The staff said they could find us a room but we would have to pay for 1 night plus security deposit of over A$500.00 ,and that they would contact Expedia the next morning. They next morning the hotel confirmed our booking and that our money would be refunded but it would take about 3 weeks. Strange how they can debit your credit card and get instant payment but getting a refund is another story?. Have contacted Expedia and they confirmed that the hotel had miss placed the voucher.

6/10 Okay

James Lee, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Smoking smell in non smoking room
Genting grand looks exactly like the condition that was shown in the pictures. The room is big, clean and comfy. The service was good too. However, there is a big problem with the ventilation system. I requested and was given a non smoking room on a non smoking floor. Throughout my 2 days stay with my family, the aircon was circulating air with stench of cigarette smoke. My kids and my wife were affected by the smell and could not have a good rest. The entire hotel is also filled with patrons lighting up cigarettes even in the lift. However, the hotel does not seems to exercise control over this. Overall, I must say it is a good hotel physically apart from the cigarette smell.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Sy

Liked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

Avijit, Mumbai India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable hotel but under renovation
Hotel theme park is under renovation, so one need to walk to other places for games and fun

8/10 Good

Michael, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
Very good Hotel, comfortable and clean. Checking-in was a breeze.Requested for room make-up from 10.30am but was not done even at 3.30pm which was disappointing.

8/10 Good

Brandon, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the better hotels in Genting
Checking in was a little delayed as they could not find my booking. However staff are all very friendly and helpful. Various F&B options around and you would be spoilt for choice. One of the better hotels in Genting and I will definitely stay there again.

10/10 Excellent

POPAT, Chennai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too good

8/10 Good

Christine, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

khim, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
genting grand
Awesome hotel. Excellent location.

10/10 Excellent

Sharon, Ipoh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The security is good .

10/10 Excellent

Adredes, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful room, prompt service, no check-in chaos
Check-in was very quick and prompt. Room was upgraded to a larger room albeit on a smoking floor. To be honest I think the complaints about the rooms in Genting smelling like smoke are either exaggerated or apply to the lower end hotels. I couldn't smell any smoke and the room was lovely. Buffet breakfast has many choices. Some of the selections like the omelette and scrambled eggs were a little bland but nothing some salt cannot fix. The dessert counter was being upgraded but I don't like dessert so it doesn't matter to me. You can sit outdoors to enjoy the cool air or the view if the weather permits.There's a spa and gym also on the ground floor. The gym is very large and well equipped even by 5 star hotel standards and again if weather permits you can get a wonderful view of the low lying scenery. If I go to Genting again, I'll definitely stay in this hotel. Its not as crowded or chaotic as the other hotels and the casino at this hotel has a non smoking section which is perfect for non-smokers like me.

8/10 Good

Maxie

Liked: Cleanliness, staff & service, room comfort
Great Getaway
Good location with comfort room. We were given a great and clean room. Nice hotel. Will go again!!!

6/10 Okay

Geraldine

Liked: Cleanliness
Games and theme park location
Great for a short stay to enjoy the theme park. The price of everything, food etc has a premium attached to it but you would expect that in any theme park. The signage could be better to the theme park from our hotel, as we spent some time walking in circles. We had our 7 year old with us, and he had to share our king bed with us. Not very comfortable at all!!! However staff were very friendly but could be more accommodating.

10/10 Excellent

himanshu

Liked: Cleanliness, staff & service
Best hotel with good friendly
Best hotel with good friendly staff, good restaurants within the hotel. One of the best room where we have stayed for holidays.

10/10 Excellent

Anonymous

Liked: Cleanliness, staff & service
GREAT HOTEL
GREAT HOTEL

10/10 Excellent

Anonymous

Liked: Cleanliness, staff & service
An exclusive place that gives
An exclusive place that gives peace of mind

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ゲンティンお勧めのホテル
外観は古そうだが、中はしっかりリニューアルされていて、大変満足。wifiがもう少し早いとうれしい。
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is inside the complex - no worry about eating there. In the morning the area will be surrounded by thick fog, don't need to be shocked and enjoy the moment of romantic.

6/10 Okay

Mei Yee

Liked: Staff & service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
جميله ورررررررررائعه
جميله ورررررررررائعه

8/10 Good

AYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort