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Reviews of Resorts World Genting - Resort Hotel

3 out of 5
Resorts World Genting - Resort Hotel
Genting Highlands, Genting Highlands, Pahang

Reviews

7.6

Good

Rating 10 - Excellent. 53 out of 242 reviews" "
Rating 8 - Good. 110 out of 242 reviews" "
Rating 6 - Okay. 49 out of 242 reviews" "
Rating 4 - Poor. 24 out of 242 reviews" "
Rating 2 - Terrible. 6 out of 242 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Highland Surprise.
We were overwhelmed by the lenghths to which the staff accommodated our needs to be in different parts of the overall resort at different times. Because most of the major hotels and attractions are interconnected with undercover links and escalators, walking from one to another was relatively easy on such a steep location.
Stayed 3 nights in Oct 2023
Response from Social Care Team on 23 Nov,2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

10/10 Excellent

SOH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Social Care Team on 19 Jul,2023
Dear Soh,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

10/10 Excellent

Khoo Koh

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2023
Response from Social Care Team on 23 Nov,2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

8/10 Good

Lian peng

Stayed 2 nights in Dec 2022
Response from Social Care Team on 23 Nov,2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

8/10 Good

ELIANA, PUNGGO CENTRALL

Stayed 2 nights in Mar 2023
Response from Social Care Team on 23 Nov,2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

2/10 Terrible

Xun Jie

Travelled with family, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Poor customer service with sometimes rude behaving receptionist. Room is not clean.
Stayed 3 nights in Feb 2023
Response from Social Care Team on 23 Nov,2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and hope you'll revisit us in the future. Socially Yours,RWG Social Care Team

8/10 Good

Gek Choo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room
Response from Social Care Team on 23 Nov,2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

10/10 Excellent

Jashveerdeep Singh

Response from Social Care Team on 23 Nov,2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

6/10 Okay

Verified traveller

Travelled with family
A basic hotel with high price. No wifi in the room. Only available at the hotel lobby.
Stayed 1 night in Dec 2022
Response from Social Care Team on 23 Nov,2023
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We are committed to addressing the issues you raised and implementing necessary improvements to ensure a better guest experience in the future. Your comments will be shared with our team to learn from and make the necessary changes.Thank you for bringing this to our attention, and we appreciate your understanding.Socially Yours,RWG Social Care Team

8/10 Good

Lim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay with a view with the family.
Stay was nice. Room was good size. No room service however and parking is not complimentary. Although room rates went sly high during the dec holidays weekend
Stayed 3 nights in Dec 2022
Response from Social Care Team on 23 Nov,2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

6/10 Okay

Eng Keen

Stayed 1 night in Dec 2022
Response from Social Care Team on 23 Nov,2023
Dear Valued Guest,Thank you for taking the time to share your experience with us! We are thrilled to hear that you enjoyed your stay at our hotel. Providing exceptional hospitality and ensuring our guests have a memorable experience is always our top priority.We look forward to welcoming you back for another delightful stay in the future.Socially Yours,RWG Social Care Team

8/10 Good

WEI RE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was great. Too noisy no sounds proofing
Response from Social Care Team on 23 Nov,2023
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We are committed to addressing the issues you raised and implementing necessary improvements to ensure a better guest experience in the future. Your comments will be shared with our team to learn from and make the necessary changes.Thank you for bringing this to our attention, and we appreciate your understanding.Socially Yours,RWG Social Care Team

4/10 Poor

Looi

Stayed 1 night in Oct 2022
Response from Social Care Team on 23 Nov,2023
Dear Valued Guest,Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours,RWG Social Care Team

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
no wifi in room.
Such grand hotel there is no wifi in the room. No provide toothbrush & toothpaste. End up we have to buy our own.
Stayed 2 nights in Oct 2022
Response from Social Care Team on 23 Nov,2023
Dear Valued Guest,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. We are committed to addressing the issues you raised and implementing necessary improvements to ensure a better guest experience in the future. Your comments will be shared with our team to learn from and make the necessary changes.Thank you for bringing this to our attention, and we appreciate your understanding.Socially Yours,RWG Social Care Team

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2020
Response from Social Care on 23 Mar,2020
Dear Guest, Thank you for the good rating! We’re so happy you enjoyed your stay with us. Hope to see you again soon :) Socially Yours, RWG Social Care Team

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad check-in experience
The hotel receptionist couldn’t find our details through the booking ID and I booked 3 rooms with King Size beds but was given 2 rooms with separate Super Single beds and 1 room with King Size beds. Hotels.com has to work more closely with the hotel with customers request. Staff was patient and tried different ways to find our booking by using our names. And since I booked 3 rooms, he managed to find our rooms/booking under 3 different names. Other than that, everything else about the hotel was great. Location was great too as it’s near shopping district. A convenience store and starbucks at hotel lobby was great too.
Stayed 2 nights in Mar 2020
Response from Social Care on 23 Mar,2020
Dear Guest, Thank you so much for your review. We really appreciate you taking the time to share your experience with us. We have taken note of your feedback and suggestion. It's important for us to know which area we should improve our services. We thank you for your visit and we hope you'll visit us again in the future. Socially Yours, RWG Social Care Team

8/10 Good

Rebecca

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Social Care on 27 Feb,2020
Dear Rebecca, Thank you for the good rating! We’re so happy you enjoyed your stay with us. Hope to see you again soon :) Socially Yours, RWG Social Care Team

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019

4/10 Poor

TWTYK

Travelled with partner
Liked: Amenities
Waited for about 20 mins to check in as there was only one serving staff. No WiFi in the room,
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

4/10 Poor

Jen

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Very basic room, tv limited Channels (no suitable kids channel), no wifi provided. Situated next to stars avenue so music was blasting non stop in the afternoon and in the evening till 11pm. I can’t believe we paid $600plus RM for this. Carpark was $21rm and not included as well. Got our room at 2pm and later they call us to inform early check in applied and I need to pay. It was $5rm and the staff paid it in the end since it was his mistake but I felt it was overall poor hotel management and actually management should have waived instead of making staff pay. The only plus point is that it is linked to carpark and shopping mall. Will avoid staying again
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Absence of signage and info counter
When we got out of Awana cable car station, there was no signage at all to give directions to the Hotel, nor information counter to provide assistance. The visitors had to manage by themselves alone.Very frustrated...
Stayed 1 night in Nov 2019

6/10 Okay

Boon Cheang

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2019

6/10 Okay

Isra

Liked: Staff & service
Good location, a little old - need renovate + NEED WIFI in room
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The fan in the room needs servicing, extremely noisy.. noise control is bad. I do t know where is the blasting music coming from
Stayed 3 nights in Oct 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A disappointing stay as the property is old and time for the room to do a makeover. Need to walk quite a distance to the new cable car station from the hotel. Been donkey years since my last visit and Genting Highland now with many building taking over the once nice and beautiful place and green scenery there.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and rejuvating stay
One of the better hotels compared to first world hotel. Comes with a rain shower and doesnt have a bath tub but it's okay for me. Quiet environment and the hotel is kind enough to let us check in earlier for a small fee. Booking through hotels.com make it even better as there is assurance that we got the cheapest deal =)
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in is smooth. Room are clean & well equipped. Only flaw is that we need to pay RM15 for checking in at around 12.30pm ( official check in is 3pm). Most hotel in Malaysia don’t charge fair early check in if room available.
Stayed 1 night in Oct 2019

6/10 Okay

Chan

Travelled with partner
Liked: Cleanliness
Clean and neat. Cons: no plain water and no wifi. Staff Natalie not very friendly
Stayed 1 night in Oct 2019

6/10 Okay

Mamdouh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay
Not clean Bed is not comfortable and small The hotel is 3 stars for sure
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Looks like was renovated, service just a call away, official check-in Was 3pm, Just pay RM5 and you can have the room right away. Breakfast at Cafe Terrace at Grand Genting with 40% discount is better value then eating at Malaysia street
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
no wifi
i could not accept no wifi in room
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
No free wifi access in room. Only have free wifi access in the lobby area and was down during my period of stay.
Stayed 2 nights in Sep 2019

10/10 Excellent

Jeremiah, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort hotel is clean and neat. It is very accessible to SkyAvenue and Awana Skyway.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Florence

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience at Gentings!
Excellent location, connected to shopping malls, eateries, cable car. Room was spacious and clean. Great stay!
Stayed 3 nights in Aug 2019

8/10 Good

Florence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Gentings!
Location was excellent! Very convenient to all places - restaurants, shopping malls, cable car etc. Good value for money. Only downside is the lack of WIFI which is only available in the hotel lobby.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fast check in and check out. The room was clean. Do note that this is a very basic hotel with no aircon still cooling with fan), no kettle (2 complimentary bottles of water), no shampoo (with available shower gel, toothbrush and toothpaste). It didn't bother us as we were only there for 3d2n and we spent majority of the time out of the room.
Stayed 2 nights in Aug 2019

8/10 Good

SH

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is good and room is spacious for 2. Checkin process is fast, same the check out.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
The property is relatively clean but the staff at the counter is slow while the cashier staff is rather unpleasant when we approach for some enquiries.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resort world
Staying here almost every visit to Genting. Rooms are very comfortable.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Room generally clean. Only 1 power point in the whole room. Also no Wifi.
Stayed 3 nights in Jul 2019

2/10 Terrible

Ng

Disliked: Staff & service
No free room WiFi. Check in delayed and slow
Stayed 2 nights in Jul 2019

2/10 Terrible

Yvonne

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff was blunt n rude, asked us to return at least one hr to check whether there was room available... checked in at 3pm, but so blunt n unfriendly, will not go there again
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
There is no WIFI in the room and the connection at the lobby is slow and terrible. The room has no AC even though the weather might be cooling but the ceiling fan spinning at night makes it difficult to sleep.
Stayed 2 nights in Jul 2019

10/10 Excellent

Chua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

10/10 Excellent

GAUTAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWESOME STAY OVER ALL.
AMAZING PLACE, EQUALLY AMAZING STAFF..... OVER ALL A FANTASTIC TIME SPENT ONLY ISSUE WAS NO WIFI IN THE ROOMS.
Stayed 2 nights in Jun 2019