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Reviews of Seri Pacific Hotel Kuala Lumpur

5 out of 5
Seri Pacific Hotel Kuala Lumpur
Jalan Putra, Kuala Lumpur

Reviews

8.4

Very good

Rating 10 - Excellent. 436 out of 1002 reviews" "
Rating 8 - Good. 401 out of 1002 reviews" "
Rating 6 - Okay. 106 out of 1002 reviews" "
Rating 4 - Poor. 40 out of 1002 reviews" "
Rating 2 - Terrible. 19 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Paula

Travelled with partner
Liked: Cleanliness, staff & service
The breakfast was amazing so many choices. Transport to city right on the doorstep and Sunway Putra mall across the road. Plenty to eat and shopping was very reasonably priced.
Stayed 4 nights in Apr 2024

10/10 Excellent

Mohamed Alhady

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to public transport, mall & city centre
Stayed 1 night in Apr 2024

10/10 Excellent

Zafar Alam, Milwaukee

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 5 nights in Feb 2024
Response from The Management of Seri Pacific Hotel Kuala Lumpur on 2 Mar,2024
Dear Valued Guest,Warm greetings from Seri Pacific Hotel Kuala Lumpur.We are glad you enjoyed and had a memorable stay with us.We thanked you for your support and nevertheless will take necessary action for further improvement.Looking forward for your next visit soon!Best regards,

10/10 Excellent

Ashwin

Stayed 2 nights in Dec 2023
Response from The Management of Seri Pacific Hotel Kuala Lumpur on 30 Jan,2024
Dear Valued Guest,Warm greetings from Seri Pacific Hotel Kuala Lumpur.We are glad you enjoyed and had a memorable stay with us.We thanked you for your support and looking forward for your next visit soon!Best regards,From,The Management ofSeri Pacific Hotel Kuala Lumpur

10/10 Excellent

Nuqman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A 5-star experience staying there. Cozy accomodation, friendly and helpful staff, truly some of the cremè de la cremè hotel services.
Stayed 3 nights in Dec 2023
Response from The Management of Seri Pacific Hotel Kuala Lumpur on 21 Dec,2023
Dear Valued Guest,Warm greetings from Seri Pacific Hotel Kuala Lumpur.We are glad you enjoyed and had a memorable stay with us.We thanked you for your support and looking forward for your next visit soon!Best regards,From,The Management ofSeri Pacific Hotel Kuala Lumpur

10/10 Excellent

Mohammed

Stayed 1 night in Nov 2023
Response from The Management of Seri Pacific Hotel Kuala Lumpur on 21 Dec,2023
Dear Valued Guest,Warm greetings from Seri Pacific Hotel Kuala Lumpur.We are glad you enjoyed and had a memorable stay with us.We thanked you for your support and looking forward for your next visit soon!Best regards,From,The Management ofSeri Pacific Hotel Kuala Lumpur

10/10 Excellent

Ayisha

Stayed 6 nights in Nov 2023
Response from The Management of Seri Pacific Hotel Kuala Lumpur on 21 Dec,2023
Dear Valued Guest,Warm greetings from Seri Pacific Hotel Kuala Lumpur.We are glad you enjoyed and had a memorable stay with us.We thanked you for your support and looking forward for your next visit soon!Best regards,From,The Management ofSeri Pacific Hotel Kuala Lumpur

8/10 Good

Amanda

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Perfect leisure stay
Amazing
Stayed 1 night in Nov 2023
Response from The Management of Seri Pacific Hotel Kuala Lumpur on 14 Nov,2023
Dear Valued Guest, Warm greetings from Seri Pacific Hotel Kuala Lumpur. We are glad you enjoyed and had a memorable stay with us. We thanked you for your support and looking forward for your next visit soon! Best regards, From, The Management of Seri Pacific Hotel Kuala Lumpur

6/10 Okay

Poobalan

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Amenities like phone not available in room. Fire alarm went off but no calls from reception as no phone in room. Bathroom cleanliness can be improved. No face towel or hand towel or bath wash provided
Stayed 1 night in Oct 2023
Response from The Management of Seri Pacific Hotel Kuala Lumpur on 30 Oct,2023
Dear Valued Guest,Warm greetings from Seri Pacific Hotel Kuala Lumpur.We are deeply apologies on your unpleasant experience. We will investigate and take necessary action on this matter for further improvement. We thanked you for your support and looking forward for your next visit soon!Best regards,From,The Management ofSeri Pacific Hotel Kuala Lumpur

4/10 Poor

guo sheng

Disliked: Cleanliness, amenities, property conditions & facilities
definitely not a 5star hotel. during my stay the air condition broke down. inroom desk phone doesnt work. everytime youneed reception you have to go downstair. hotel quite old and beat up they did change my room and floor at 4am cause i cant sleep because of the heat. wasted half of my day because i was told maintenance team will come up but end ip waiting for nothing. i would not.stay here again
Stayed 3 nights in Oct 2023
Response from The Management of Seri Pacific Hotel Kuala Lumpur on 30 Oct,2023
Dear Valued Guest,Warm greetings from Seri Pacific Hotel Kuala Lumpur.We are deeply apologies on your unpleasant experience. We will investigate and take necessary action on this matter for further improvement. We thanked you for your support and looking forward for your next visit soon!Best regards,From,The Management ofSeri Pacific Hotel Kuala Lumpur

8/10 Good

Mohamad Zephyan Nasution

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to access using the transportation services provided and can provide shopping pleasure in a pleasant perimeter. Thank you.
Stayed 3 nights in Oct 2023
Response from The Management of Seri Pacific Hotel Kuala Lumpur on 20 Oct,2023
Dear Valued Guest, Warm greetings from Seri Pacific Hotel Kuala Lumpur. We are glad you enjoyed and had a memorable stay with us. We thanked you for your support and looking forward for your next visit soon! Best regards, From, The Management of Seri Pacific Hotel Kuala Lumpur

10/10 Excellent

Md Habibur

good service!!!
Stayed 4 nights in Oct 2023
Response from The Management of Seri Pacific Hotel Kuala Lumpur on 20 Oct,2023
Dear Valued Guest, Warm greetings from Seri Pacific Hotel Kuala Lumpur. We are glad you enjoyed and had a memorable stay with us. We thanked you for your support and looking forward for your next visit soon! Best regards, From, The Management of Seri Pacific Hotel Kuala Lumpur

10/10 Excellent

Poobalan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were Excellent. Very professional, efficient and friendly. Location is near to shopping malls and public transport system.
Stayed 1 night in Aug 2023
Response from The Management of Seri Pacific Kuala Lumpur on 21 Sept,2023
Dear Valued Guest,Warm greetings from Seri Pacific Hotel Kuala Lumpur. We are glad you enjoyed and had a memorable stay with us.We thanked you for your support and looking forward for your next visit soon!

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just nice
Stayed 2 nights in Jul 2023

2/10 Terrible

LIU

Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

2/10 Terrible

sean

Stayed 1 night in Oct 2022

10/10 Excellent

Leano

Stayed 1 night in Sep 2022

10/10 Excellent

Leano

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was Awesome
It was a great experience
Stayed 1 night in Sep 2022

8/10 Good

Mohd azlan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

6/10 Okay

Ronald

Stayed 3 nights in Aug 2022

8/10 Good

Gururaghav

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Good value for money. A bit old. But the service and people were very pleasant.
Stayed 3 nights in Aug 2022
Response from The Management on 29 Aug,2022
Dear Gururaghav,Good comments thank you, our staff will be notify of your comments. The Management

4/10 Poor

Prof. Dr Siti Zubaidah

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed!!!
The worst experience during check in!!! waited from 2+pm until 10.30pm standing at the lobby......excuse given was we were short of staff and our linen was delayed!!! Worse service ever!!! At least compensate customers with some food and not just the free flow of cold drink......after all we waited for almost 8 hours!!! Worse, I just finished giving training at another hotel. Thought I could rest, but disappointed..... Not sure whether I'll stay here again after this.
Stayed 3 nights in Jun 2022

8/10 Good

ABD RAHIM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip during PBAKL
Stayed 2 nights in Jun 2022

8/10 Good

SISWANTO, Lake jackson

Stayed 3 nights in Jun 2022

10/10 Excellent

Md

Stayed 2 nights in May 2022

8/10 Good

Cui

Stayed 1 night in May 2022

10/10 Excellent

Nur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2022

8/10 Good

Goh

Stayed 1 night in Mar 2022

10/10 Excellent

Nur

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nnt next trip nak stay sini lagi. Best!!!
Stayed 1 night in Mar 2022

10/10 Excellent

HASMUNY

Stayed 1 night in Mar 2022

10/10 Excellent

Aaron Phillip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is near the Mall, Transport, and World Trade Center which makes is super convenient.
Stayed 3 nights in Feb 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best
Amazing
Stayed 1 night in Jan 2022

10/10 Excellent

MOHD DZULKARNAIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Seri Pacific Hotel Kuala Lumpur
Very comfortable and near to Sunway Putra Mall which is link through bridge.
Stayed 1 night in Oct 2021

6/10 Okay

Azman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aufa staff yg terbaik mnguruskn dengan baik 👍
Stayed 1 night in Dec 2021

6/10 Okay

Goh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All ok except breakfast
I've stayed with Seri Pacific numerous times. Just that breakfast spread during my stay is not up to expectation. Perhaps newly hired staff with a lack of experience or difficulty in hiring experienced staff. Room comfort and facilities are ok. Just that needs to improve on the breakfast.
Stayed 1 night in Dec 2021

10/10 Excellent

Adib

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

6/10 Okay

Yoon Giap

Liked: Cleanliness, staff & service
Disliked: Amenities
Wifi is slow, pool is small and crowded with families children playing water, not suitable for relaxing or swimming.
Stayed 2 nights in Nov 2021

8/10 Good

Mohd Ramli

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 1 night in Nov 2021

10/10 Excellent

Amir

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's great with great amenities. Loves the breakfast!
Stayed 2 nights in Oct 2021

10/10 Excellent

ROSMADI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Okay
Stayed 1 night in Oct 2021

8/10 Good

Krishna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Hazeira Hazis on 22 Oct,2021
Dear Valuable Guest, Thank you so much for taking the time to review us. We are noted on your rating and appreciate your stay and kind support. Kind regards, The Management, Seri Pacific Hotel Kuala Lumpur

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay. Service top of everything else.
Stayed 1 night in Oct 2021
Response from Hazeira Hazis on 22 Oct,2021
Dear Valuable Guest, Thank you so much for taking the time to review us. We are noted on your rating and appreciate your stay and kind support. Kind regards, The Management, Seri Pacific Hotel Kuala Lumpur

10/10 Excellent

Fauzii

Stayed 1 night in Oct 2021

10/10 Excellent

Harris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

6/10 Okay

Maya

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Kettle in the room couldnt function. Hope that the staff there can have a constant check on the electrical appliances, even the smallest thing in the room. Please check everything. Plus, it is better to add more TV channel, to avoid boringness. Overall, the stay was amazing.
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will come again
The staffs are friendly and helpful. The room is big and cosy for my parents. Since it’s connected to the mall, it’s easier for us.
Stayed 1 night in Sep 2021
Response from Hazeira Hazis on 1 Oct,2021
Dear Valuable Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay with us. We are noted on your rating and appreciate your stay and kind support. Kind regards, The Management, Seri Pacific Hotel Kuala Lumpur

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
The hotel was nice and clean, with strict SOP due to covid, Beds were comfy, channels was good on TV, and bathroom and room was clean, water pressure was good as well, Staff was friendly and welcoming, will surely come back to this place
Stayed 1 night in Sep 2021
Response from Hazeira Hazis on 1 Oct,2021
Dear Valuable Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay with us. We are noted on your rating and appreciate your stay and kind support. Kind regards, The Management, Seri Pacific Hotel Kuala Lumpur

8/10 Good

nurul nadia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Hazeira Hazis on 1 Oct,2021
Dear Valuable Guest, Thank you for giving us a perfect rating and for recommending our hotel to other travellers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay with us. We are noted on your rating and appreciate your stay and kind support. Kind regards, The Management, Seri Pacific Hotel Kuala Lumpur

8/10 Good

Jihoon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Hazeira Hazis on 30 Aug,2021
Dear Valuable Guest, Thank you so much for taking the time to review us. We are noted on your rating and appreciate your stay and kind support. Kind regards, The Management, Seri Pacific Hotel Kuala Lumpur