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Reviews of Sunway Resort Suite by Wonderpoly

3 out of 5
Sunway Resort Suite by Wonderpoly
25-110/118, Resort Suites, Sunway Pyramid Tower, Persiaran Lagoon, Petaling Jaya, Selangor

Reviews

4.8
Rating 10 - Excellent. 1 out of 5 reviews" "
Rating 8 - Good. 0 out of 5 reviews" "
Rating 6 - Okay. 1 out of 5 reviews" "
Rating 4 - Poor. 1 out of 5 reviews" "
Rating 2 - Terrible. 2 out of 5 reviews" "

5.2/10

Cleanliness

4.8/10

Staff & service

8.0/10

Amenities

5.6/10

Property conditions & facilities

Reviews

6/10 Okay

Desmond Sim

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Under the bed full of dust and unclean Toilet flush not in good condition Bed sheet not clean because I got stung by bed bug. Stayed for 3 nights but only supply 2 dustbin beg. I have to bring rubbish to ground floor. Aircon is not a quiet type.
Stayed 3 nights in Nov 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Never Again
No reception, no lobby. This feels like booking through apartment apps. After asking at other lobbies for explaining as I was lost on what to do, I was informed that I must go pick up my keys from some locker in the garage. I booked this reservation believing its a hotel with lobby. etc Turned out I was wrong. Then there is the luggage issue as I was with my family. You carry your own luggage(imagine 5 suit cases), from taxi to room. The room is filled with small ants and not clean, no paste, brushes. Location is perfect.
Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Amenities
Disliked: Staff & service
Likes: Close to shopping Malls and amenities Dislikes: Lacking in upkeep and maintenance 1. Towel rail in bathroom isn’t installed. It was found on the bathroom floor and we have to fix it up so we can hang our towels. (Rectified after we texted the host on the second day of stay) 2. No hand soap is provided 3. No provision of tissue paper other than the toilet paper in the toilet. 4. Wardrobe is cluttered with stuff which are not arranged. (Rectified after we texted the host on the second day of stay) 5. Drawer in study desks filled with hooks and nails (Rectified after we texted the host on the second day of stay) 6. Vanity top in the bathroom not cleaned. There were sticky stains on it when we arrived. 7. Balcony area is cluttered with broom and dustpans. (Rectified after we texted the host on the second day of stay) 8. Even the room clock isn’t working (Rectified after we texted the host on the second day of stay) So, I think it’s not really worth the price we are paying.
Stayed 2 nights in Jun 2019
Response from wonderpoly on 24 Jun,2019
thank you for your comment. we do provide tissue and hand soap now. vanity top in ordering process ,will replace once get it.

10/10 Excellent

StevenEng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location with a lot of eateries and mall. The sunway lagoon is just stone throw away.
Stayed 2 nights in Jun 2019