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Reviews of Times Private Serviced Suites

4 out of 5
Times Private Serviced Suites
A22-16, Berjaya Times Square, No. 1, Jalan Imbi, Kuala Lumpur

Reviews

7.8

Good

Rating 10 - Excellent. 43 out of 136 reviews" "
Rating 8 - Good. 57 out of 136 reviews" "
Rating 6 - Okay. 20 out of 136 reviews" "
Rating 4 - Poor. 9 out of 136 reviews" "
Rating 2 - Terrible. 7 out of 136 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bit of a chew in and out but very safe.
Stayed 3 nights in Apr 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and comfy stay

10/10 Excellent

Ramsley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
It's was so amazing... High-rise floor.. Excellent views.. Inside room electrical, needs some servicing.. Others... Outstanding.
Stayed 1 night in Dec 2023

8/10 Good

Ye Wint

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Ye Wint

Travelled with family
Room requires renovation, doors are not having working door stoppers, some door handles are spoiled and need urgent replacement.
Stayed 2 nights in Dec 2023

8/10 Good

Ming Kwang

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Kyriacos

Liked: Cleanliness, staff & service, property conditions & facilities
Near of everything.
Stayed 2 nights in Sep 2023

6/10 Okay

Henry Yi, Closter

Business traveller
Disliked: Cleanliness, property conditions & facilities
You get what you pay for. Definitely not a 4 star property, more similar to a motel on the interstate. Rooms are aged and bathrooms can use more cleaning. Don't believe the pictures
Stayed 2 nights in Apr 2023

8/10 Good

John

Liked: Staff & service, amenities
The suite was very spacious and well-kept, although a bit dated and aged. Housekeeping service and property staff were very helpful.

10/10 Excellent

Kee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spot on
Clean and comfortable. Great view on the 40th floor. I will definitely back again
Stayed 1 night in May 2021

10/10 Excellent

Chew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

4/10 Poor

Sammuel

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beware their workers
Stay for 2 person.. in the end giving 1 towel.. and their workers is very dangerous.. ask me for the deposit rm100.. and in the end he told me will bank transfer.. company never bank transfer to me..
Stayed 1 night in Dec 2020

10/10 Excellent

Eizhar Firdaus

Stayed 1 night in Sep 2020

10/10 Excellent

Nora

Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service NoT Good and Not As Advertised !
im stay here for solo trip and already order for king size bed. But they gave me 2 double single bed. can u imagine just staying 1 person so i need combine the bed with my own. Already request for change as i ordered but they refused. Will not staying with this company Again. First and Last !!
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room!
An amazing room with a fantastic view. We really enjoyed our time there!
Response from Gin on 27 Apr,2018
Dear sir/madam, We are pleased to hear that everything about your stay and the experience was perfect. All of us at Times Private Serviced Suites very much look forward to welcoming you back in the future again.

8/10 Good

ABD RAHMAN

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2018

8/10 Good

Huggy

Liked: Cleanliness, room comfort
Room is good but the reception is not good at all
over all the room and facilities are good but its really bad as there is no reception and there is no one to help you unless you make a call and someone will come and pick you up to your room. if you don't have any local number than you are in trouble.
Stayed 7 nights in Oct 2017
Response from Management on 15 Nov,2017
Dear Huggy, Thank you for writing a review on expedia. We are sorry to hear that you were unhappy with check in process. We are private running suites in times square thus we do not have front desk at the lobby. We will send your comment to relevant department in order to seek for improvement. Thank you for choosing to stay at times private serviced suites.

8/10 Good

Nicholas, canada

Liked: Cleanliness, property conditions & facilities, room comfort
Yes nice but...
Everything was nice except two staff . The lady manager sent somebody inside to check water pipe without to let me know. And the staff of maintenance was in front of my entrance door for more than an hour and i was able to feel i disturb him that i am still in my room. I paid to be in that room and was only fir one night... then staff who opened me the doir and help me with my luggages. He started to ask me if i arrive from east tower from another rental company. I did not answer and he looked at me angry.
Stayed 1 night in Oct 2017
Response from Management on 15 Nov,2017
Dear Nicholas, Thank you for your valued time to write review on expedia. We are sorry to hear that you are not satisfy with our colleague. We are taking your comment seriously and will refer to relevant department. Thank you for choosing to stay at times private serviced suites.

10/10 Excellent

Miguel, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and truly delightful staff!
The serviced suites are the best location for those coming from Singapore by bus, as the bus stops right in front of the adjacent Berjaya Times Square Hotel (also, buses going to SG pick up passengers here). There's a pool, gym, sauna and steam room you can use. Also, there's a mall below. The mall is connected to Imbi LRT station, so it's really convenient. One station away is Bukit Bintang, where you can find malls like Farenheit 88, KL Pavilion and Isetan, among others. From KL Pavilion, it's less than 10 minutes away to KLCC/KL City Park and Petronas Towers via an air-conditioned pedestrian walkway. Most of all, the staff is very accommodating and helpful. Ms Agnes, in particular, has been particularly delightful! Thank you, Times! I'll definitely stay in one of your suites next time I'm in KL.
Stayed 1 night in Oct 2017
Response from Management on 15 Nov,2017
Dear Miguel, It is wonderful to know how amazing your stay was. Thank you very much for taking your valued time to share your review and for choosing to stay at Times Private Serviced Suites. We delighted to hear everything about your stay was just perfect, from the moment you stepped into the entire Times Private Serviced Suites experience. All of us here very much look forward to welcoming you in the future again. Can not wait. Thank you very much for choosing to stay at Times Private Serviced Suites.

6/10 Okay

Dewain, New York

Disliked: Staff & service, property conditions & facilities
Centrally located apartment hotel
Pros: Part of mega complex mall, shops, restaurants, theme parks, big apartment, transportation, club Cons: No front desk, water heater not working
Stayed 4 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Well located for shopping and sightseeing. Great stay as a temporary home away from home.
Stayed 5 nights in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible people & place to stay
Will never return to this private suites and very poor customer service.
Stayed 1 night in Jul 2017

2/10 Terrible

Laz , New York

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again! Worst accommodation ever.
Suites are managed by people who care less about your stay but more about revenue and hospitality is very poor. My check-in was delayed as nobody showed up to greet or provide the keys to my paid room and was about an hour of waiting whedn someone showed up reluctantly. The room was dusty and not very clean hence will never book here again.
Stayed 1 night in Jul 2017

8/10 Good

Zee, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with the suite. Will surely come back again

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location great, not what the pictures looked like.
This hotel would have been amazing, 15 years ago. I don't think they have done anything since to fix/update. Room smelled of shisha/hookah smoke. We had to battle to get extra towels for pool/sauna and we only did get 1 more for the both of us. Coffee mugs had been used as ash tray. Shower leaked everywhere. Hot water was intermittent. Room was huge though. Don't pay more then $30usd for this room.
Stayed 2 nights in Jun 2017

2/10 Terrible

Alexander

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
Service sucked. No reception to meet you, had to ask around to find a random person who called down the manager after lots of confusion. After that no information of the facilities... And could not change the temperature in the room. The rooms look clean but smelled awful. When checking out there was no place to store the luggage. Even though the guy who helped to check me in the first time and who contacted the supervisor when I checked in... He could for no reason contact him when I wanted a place to store my luggage. Worse service ever. They did not even seem to care.
Stayed 2 nights in Jun 2017

8/10 Good

Arumugam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The apartment is clean and friendly caretaker. The only problem parking. They don't have parking so you pay a lot if park overnight. This make me think twice to stay in this place cause your parking fees you can stay in a hotel which provide free parking.

8/10 Good

jason

Liked: Cleanliness, staff & service, room comfort
Times Sq Apt
Overall a good place to stay.very central, great views, despite very dirty windows. Spacious flat. Good aircon and power shower. 32 floor. Great facilities.. Pool,sauna,gym,etc. And joined to Times Sq shopping centre.
Stayed 1 night in Jun 2017

8/10 Good

Garry

Liked: Cleanliness, property conditions & facilities, room comfort
Views and location good value
32 Floor great views to twin towers and KL stylish 80's fit out in good condition king size bed,smoke smell in room, but good location for shopping

8/10 Good

Irene

Liked: Cleanliness, property conditions & facilities, room comfort
Check in a little confusing. Otherwise good.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Check in was not easy, no one seemed to know what I was talking about or who was responsible for checking in guests. Very frustrating!

8/10 Good

Suneeta, Malaysia

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Close to the mall
They had no reception area, they had no reception staff available. Once I arrived I had to call the staff, wait several minutes for the staff to arrive, mind you there was no waiting area as well, no sofas, so I was standing with my bags. Deposit of RM 200 was collected by the staff in the elevator on the way up to my room and no receipt was given. During checkout, once I reached downstairs, again no staff was at the reception desk, I had to call once again, waited for 20 mins with my bags standing to checkout.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible accommodation facility
Very un-kind & rude service from the phone at the berjaya times squire. Since this accommocation is not official hotel facility, someone have to drop me infront of specific area, but this service is terrible, and someone who pick my phone (Ms. Candy) even yelling at me through the phone. I felt terrible at her since I've never treated before from other accommodation service at all. Facility also very terrible. Hotel floor was very sticky, and hot water is not provided from the restroom. This is the worst accommodation facility I've ever experienced before.
Dear sir, I'm sorry to hear that you have a bad experience with us. Thank you for pin point to us and we will improve our service. Sorry for the inconvenience caused.

10/10 Excellent

Marga

Liked: Cleanliness, staff & service, room comfort
Great stay & service.
Great service from both management as staff. TV channels good be better.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel - near to mall & places to eat
Having so much fun with family and friends. Kids swimming & watching a movie.

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel within Bukit Bintang area
This private serviced suite is right next to Berjaya Times Square. Accessible from Times Square mall during day time. It's a private area with no reception, just need to call for someone to bring you to the room to check in. Very convenient as it's right next to Times Square mall. Good for shopping and transportation is convenient too with LRT right next to the mall as well. Room is spacious. Happy with stay.

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Awesome location
This place is in a great location and I think was a good choice for our first time in KL. Check-in is done on the east side of the shopping centre but we ended up staying on the west side. The room was really spacious and overall comfortable for the 7 nights we stayed. Finding the east-side was a bit confusing because the shopping centre is so big. Because there isn't a front desk check-in was a little confusing to start with but there was plenty of assistants in the lobby who were quick to assist, call the relevant contact and have someone come and meet us. Getting here was very easy. We caught the Express train from KLIA2 (about 28 min) then the monorail to IMBI station which is attached to the shopping centre.

10/10 Excellent

TEH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
city view is great
the location is great the hotel room is spacious and clean and will come back again

8/10 Good

OMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Woody, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
This was great value, awesome swimming pool, will be back.

8/10 Good

AKARI

Liked: Staff & service, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and great stay
Made arrangements to check in as arrived after hours. Staff met me and was shown to room. Room was a bit dated but clean and great location close to everything. Had a good stay and would stay again. Recommend to anyone wanting good location and value for money in central KL

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenience of the location is a boost. However, since access to the unit is tight, it would be good if 2 sets of the card access (lobby and room) are given.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Room was spacious and well equipped....the bathroom well equiped but run down with leaks and broken ceiling which led to leaks.

10/10 Excellent

Tony, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, quick check in and out.
Great location. Hotel is next to Times Square shopping mall and monorail station (Imbi). Bukit Bintang and Pavilion are a short walk away. Chinatown is only two hops on the monorail / LRT trains. There is a 24-hour 7 Eleven right on the ground floor. Check-in and check-out are super quick once you give them a call. Room is spacious and clean. My only gripe is that they did not re-supply the toiletries on my second day. Overall I am very satisfied with my stay here, and will consider this place on my next trip to KL.

10/10 Excellent

Mrs Said, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice ambience
nice ambience,nice view, nicely furnished n very cosy n furthermore convenient as it is located near the rapid trains n easy access to my favourite shopping mall. Really enjoyed my stay there n had recommended to my friends n families. will come back there again soon!

8/10 Good

Florence Or, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location closed to shopping complex n station
Great location - easily to move around within the town centre to avoid road traffic Time saving - efficient chk in and out saved lot of time. Value for money indeed - spacious room layout View - can see the twin star building through room window Referral - sure will recommend to friends to stay at this hotel