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Reviews of Colmar Tropicale

4 out of 5
Colmar Tropicale
KM48, Persimpangan Bertingkat, Lebuhraya Karak, Bukit Tinggi, Pahang

Reviews

7.4

Good

Rating 10 - Excellent. 196 out of 907 reviews" "
Rating 8 - Good. 383 out of 907 reviews" "
Rating 6 - Okay. 205 out of 907 reviews" "
Rating 4 - Poor. 89 out of 907 reviews" "
Rating 2 - Terrible. 34 out of 907 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Xian

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ファシリティが古くて汚い、特にロビーのトイレが汚かった。フロントスタッフの態度も悪い。夜中騒音で何回も起こされました。四つ星と思えない。おすすめしません!!
Stayed 1 night in Mar 2024
Response from Diyana | Ops Exec on 4 Apr,2024
Dear Xian,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. I was disappointed to learn of the shortcomings you experienced and we're currently taking steps to upgrade some of the facilities. We certainly look forward to welcoming you back to our hotel in the future for a much better experience.Regards,

10/10 Excellent

RINA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and helpful
Stayed 1 night in Feb 2024
Response from Diyana | Ops Exec on 26 Feb,2024
Dear Rina,Thanks for taking the time to share your feedback with us. It means so much when our best guests share their experiences. I'm glad we were able to meet your expectations!Regards,

6/10 Okay

Catherine

Travelled with family
Stayed 1 night in Jan 2024
Response from Diyana | Ops Exec on 23 Jan,2024
Dear Kay,Thank you for taking the time to rate us.Kind regards

10/10 Excellent

Sagar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was worth the visit. Will come again
Stayed 1 night in Dec 2023
Response from Diyana | Ops Exec on 28 Dec,2023
Dear Sagar,Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel.Regards,

6/10 Okay

ah f

Travelled with partner
Quiet place
Stayed 1 night in Nov 2023
Response from Diyana | Ops Exec on 24 Nov,2023
Dear,Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel.Regards,Diyana Ops Exec

10/10 Excellent

Aries

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception and other service providers left us with a wonderful feeling. Their friendliness helps ease our hustle—especially their surprise for the birthday. Overall, the place is clean, quiet, and very relaxing.
Stayed 1 night in Oct 2023
Response from Diyana | Ops Exec on 5 Nov,2023
Dear Aries,Thanks so much for taking the time to share your kind comments. It was a pleasure to have you. We are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel.Regards,

6/10 Okay

Mike

Travelled with family
Stayed 2 nights in Sep 2023
Response from PR Comm on 25 Sept,2023
Thank you very much for taking the time to rate us. Kind regardsPR Comm

10/10 Excellent

MANAL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is a bit odd as we were given the attic, with no carpet on, and the bathroom shower part is not so clean in the valve-faucet part and the gutter probably clogged a bit as the water takes time to really sink into it. The table is facing the window and no vanity area with table/consort table and mirror in the room itself and i have to stand in front of the long mirror next to our bed to do my facial regime and donning clothes. Room is big enough for such a set up. The wardrobe given is rather small and could be bigger. The pungent urine smell as we go up the floor area especially at the G floor is perhaps something the whole maintenance need to check.
Stayed 1 night in Sep 2023
Response from PR Comm on 15 Sept,2023
Thank you very much for taking the time to rate us.Your feedback is valuable to us and we have forwarded your feedback to the relevant Department Head for their onward corrective measures and follow up actions.Kind regardsPR Comm

4/10 Poor

Yew Siong

Travelled with group
Disliked: Property conditions & facilities
A place with nothing to do
Stayed 1 night in Aug 2023
Response from PR Comm on 15 Sept,2023
Thank you very much for taking the time to rate us.May we have your suggestions for improvement?Kind regardsPR Comm

10/10 Excellent

NAGAARANI KIRROSHA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful scenery , very calm
Stayed 2 nights in Jul 2023
Response from Casey Lee on 24 Jul,2023
Dear Ms Nagaarani KirroshaThank you very much for taking the time to rate us.Kind regardsPR Comm

2/10 Terrible

vanitha

Travelled with family
Disliked: Cleanliness, staff & service
Were really dirty. Thing were all very old. Service was poor. Pillows were stained
Stayed 2 nights in Jun 2023
Response from PR Comm on 28 Jun,2023
Thank you very much for taking the time to review and rate us. Guest reviews, whether positive or otherwise, is essential in our continuous effort to improve the resort services and facilities as well as give us better understanding of our guest's needs. Your effort to do so is greatly appreciated.Your feedback is valuable to us and we have forwarded your feedback to the relevant Department Head for their onward corrective measures and follow up actions.Kind regards

10/10 Excellent

HONG WEE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet resort
Stayed 1 night in May 2023
Response from Casey Lee on 31 May,2023
Thank you very much for taking the time to review and rate us.Kind regardsPR Comm

4/10 Poor

Ellison

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are in need of refurbishment, dated and very rundown. Menus at the restaurants are limited.
Stayed 2 nights in Mar 2023
Response from PR Comm on 9 Mar,2023
Dear Ms ElllisonThank you for taking the time to rate us.Your feedback is valuable to us and we have forwarded your feedback to the relevant Department Head for their onward corrective measures and follow up actions.Kind regardsPR Comm

4/10 Poor

Hen Lik

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2023
Response from casey on 29 Mar,2023
Dear Mr Hen LikThank you very much for taking the time to rate us.May we have your suggestions for improvement for a better rating from you?Kind regardsPR Comm

8/10 Good

Abdul Rasyid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great escape from KL, has the french vibe in it
Stayed 1 night in Feb 2023
Response from casey on 1 Mar,2023
Dear Mr Abdul RasyidThank you for taking the time to rate us.Kind regardsPR Comm

8/10 Good

Mike

Response from PR Comm on 9 Mar,2023
Dear Mr MikeThank you for taking the time to rate us.Kind regardsPR Comm

8/10 Good

TEANG SHUI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple and pleasant
Response from Casey Lee on 28 Dec,2022
Dear Teang ShuiThank you for taking the time to rate us.Kind regardsPR Comm

8/10 Good

Khairul Dzakirin Bin

Liked: Staff & service, amenities
Disliked: Cleanliness

10/10 Excellent

Mohd Hisham

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the French concept, the design, the food and walkable place.
Stayed 1 night in Oct 2022
Response from PR Comm on 4 Nov,2022
Dear Mr Mohd HishamThank you very much for taking the time to rate us. Kind regardsPR Comm

8/10 Good

Juergen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Badly maintain resort
Very worn down resort. Buffet breakfast was mediocre, and at such high price during public holiday, it felt like rip off.
Stayed 2 nights in Sep 2022
Response from PR Comm on 21 Sept,2022
Thank you very much for taking the time to review and rate us.Your feedback is valuable to us and we have forwarded your feedback to the relevant Department Head for their onward corrective measures and follow up actions.Kind regards

4/10 Poor

Yeng Peng

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from PR Comm on 16 Aug,2022
Dear Yeng Peng Thank you very much for taking the time to rate us. May we have your suggestions for improvement for a better rating from you? Kind regards

6/10 Okay

Nabilah

Stayed 1 night in Jul 2022

8/10 Good

Shirley

Stayed 1 night in Jul 2022
Response from Casey Lee on 20 Jul,2022
Dear Ms Shirley Thank you very much for taking the time to rate us. Kind regards PR Comm

10/10 Excellent

Siti Madihah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Santhanam

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff were excellent and very helpful. The weather was cool and the mountain air seemed fresh and healthy. If you like being with nature this place is highly recommended. We had the company of a family of monkeys inhabiting a tall tree whom we could see at eye level from our hotel room window on the 2nd floor. The room (1 b/r suite) was spacious and comfortable. Sufficient food options were available. Overall we had a very relaxing time.
Stayed 3 nights in May 2022

4/10 Poor

John

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very dated - lack of restaurants - not value for money
Stayed 1 night in Apr 2022

10/10 Excellent

John, Temecula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2022

10/10 Excellent

CHUNG PONG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Suite @ French-themed Hill Resort
We stayed two nights in the one bedroom suite and we enjoyed ourselves. It is very spacious and everything is still functioning except the elevator that has been down a few times but luckily we were on the first floor. The staff were all very friendly and helpful. The continental breakfast buffet was also a big plus. Overall, it was a pleasant getaway for us to chill in the cold weather and soak in the unique architecture surrounded by amazing greenery. Grateful that it could withstand the pandemic and continue to be a great escape not too far from KL.
Stayed 2 nights in Jan 2022

10/10 Excellent

Noria

Stayed 1 night in Dec 2021

4/10 Poor

WAN

Travelled with group
Disliked: Cleanliness, property conditions & facilities
For a “4-star hotel”, this is terrible. The mattress is so hard and not comfortable. The panel behind the headboard where they put the bedside lamp is so dusty like it hasn’t been cleaned for months. The bathroom is so stained and the tap knob is loose. It appears that the hotel has been so neglected over the years, or they actually want to keep the ‘old-world charm’ (I’m being sarcastic here!). It’s a shame that the façade still looks great from the outside, but the inside looks like a really cheap lodging!
Stayed 1 night in Dec 2021

4/10 Poor

Lai In

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Property not well maintained
The property is not well maintained.
Stayed 1 night in Dec 2021

8/10 Good

Hamzah

Liked: Cleanliness, property conditions & facilities, room comfort
Worth a stay
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Aishah syairah

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kurang pilihan kedai makan
Cosy, cantik sangat untuk bergambar. Tapi breakfast kurang sedap. Kedai makan dalam colmar takbanyak pilihan & a bit pricy.
Stayed 1 night in Nov 2021

6/10 Okay

Verified traveller

For receptionist very friendly and good service. For room not really good. My room broken plug only one function plug. And iron board we requested was broken. Aircond in the room very poor condition. But the view is so beautiful
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the viewed and all staf are very kind.an im very happy because i get decorations for my anniversary .foc when you write a request vacation for anniversary. I get 3 rooms for only rm288 pernight.is very cheap .i get 4 bfast .the room is connected each other.my kids is beside our room.bfast had so variety. But for foods.its quiet expensive for us have ,5 kids. Rabbit park is not like last time.its small and so stinky. The Japanese park is nice.have a shuttle .and view is so nice .
Stayed 1 night in Dec 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor maintenance, pricey
Services provided are okay, but the hotel itself is poorly maintained.
Stayed 2 nights in Oct 2020
Response from Zue on 27 Oct,2020
Dear GUEST, Bonjour from Colmar Tropicale! Thank you for taking the time to share your feedback. We have highlighted your concerns on issues mentioned to our management and will take appropriate action to ensure a better experience for our guests in the future. Apology for the inconvenience that you experienced. We hope to welcome you back to our hotel very soon! Sincerely

10/10 Excellent

Shuhaida

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Short family holiday
Overall we are happy to vacation here although there are aspects that we do not like. The scenary and weather is beautiful, large number of visitor. The cleanliness of the room is less, the musty smell is lest pleasant and the maintenance is not extensive.
Stayed 1 night in Sep 2020
Response from Nahariah, Marketing & Communications on 22 Sept,2020
Dear GUEST, Bonjour from Colmar Tropicale! thank you for your time to drop a rating on your stay experience with us. We appreciate such feedback however; we sincerely apologize if you have encountered any unpleasant experience while you are creating memories in our resort. Rest assured that we are taking precautions as to maintain and improvised our hospitality and services from time to time. Please accept our apologies and let us serve you again with better services in your next visit with us. Merci beaucoup and have a great day ahead! Sincerely

8/10 Good

MUMTAS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place... staff are friendly..food also delicious
Stayed 1 night in Sep 2020
Response from Nahariah, Marketing & Communications on 9 Sept,2020
Dear Mumtas, Bonjour from Colmar Tropicale! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

10/10 Excellent

Achid, Nilai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is so unique and has a French vibe to it. It's calming and recommended to just chill. Though, during long weekend this place will be crowded, so can avoid to go during long weekend
Stayed 3 nights in Aug 2020
Response from Nahariah, Marketing & Communications on 9 Sept,2020
Dear Achid, Bonjour from Colmar Tropicale! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely

8/10 Good

Dee, Malaysia

Travelled with group
Liked: Cleanliness, staff & service, amenities
Overall has a pleasant facilities and nice views. However, need to improve on towel service as bot received face towel.
Stayed 1 night in Aug 2020
Response from Nahariah, Marketing & Communications on 9 Sept,2020
Dear Dee, Bonjour from Colmar Tropicale! We really appreciate you taking the time to share your rating with us. Rest assured that we are taking precautions as to maintain and improvised our hospitality and services from time to time. We look forward to seeing you again soon. Sincerely

4/10 Poor

Vic, Kl

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old facilities and too little choices for lunch and dinner
Stayed 1 night in Apr 2020
Response from Nahariah, Marketing & Communications on 9 Sept,2020
Dear Vic, Bonjour from Colmar Tropicale! We really appreciate you taking the time to share your rating with us. We sincerely apologize if you have encountered any unpleasant experience while you are creating memories in our resort. Rest assured that we are taking precautions as to maintain and improvised our hospitality and services from time to time. Hope to see you again. Sincerely

8/10 Good

Nirmal Kaur

Travelled with group
Liked: Room comfort
Stayed 1 night in Aug 2020
Response from Nahariah, Marketing & Communications on 28 Aug,2020
Dear Guest, Bonjour from Colmar Tropicale! We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon. Sincerely

10/10 Excellent

Hakimah, K. Lumpur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Semuanya ok. Biliknya patut dicat baru dengan warna yg lebih ceria. Peralatan dan perabot masih yang lama.
Stayed 1 night in Aug 2020
Response from Nahariah, Marketing & Communications on 25 Aug,2020
Hi Hakimah, Terima kasih atas penilaian ke atas hotel kami! Kami gembira kerana anda menikmati penginapan anda dan berharap dapat berjumpa dengan anda tidak lama lagi. Kami akan buat yang terbaik untuk memastikan keselesaan anda. Ikhlas

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020
Response from Nahariah, Marketing & Communications on 19 Aug,2020
Dear Guest, Bonjour from Colmar Tropicale! We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon. Sincerely

4/10 Poor

JackSmith, Kuala lumpur

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The place is outdated with poor rooms. Highly overrated. If at all anyone wants to visit, they should do a day trip.
Stayed 1 night in Jul 2020
Response from Nahariah on 12 Aug,2020
Dear JackSmith, Bonjour from Colmar Tropicale! thank you for your time to drop a rating on your stay experience with us. We appreciate such feedback however; we sincerely apologize if you have encountered any unpleasant experience while you are creating memories in our resort. Rest assured that we are taking precautions as to maintain and improvised our hospitality and services from time to time. Please accept our apologies and let us serve you again with better services in your next visit with us. Merci beaucoup and have a great day ahead! Sincerely

6/10 Okay

Runa

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Room was okay. But the breakfast was somewhat below the par i would say? The portion is small and the worst part is, the two of us need to share one croissant. When we asked to reconfirm, the staff at Le Blason said, the bread set was really meant for two. So, yeah we need to share 😂
Stayed 1 night in Jul 2020
Response from Nahariah on 12 Aug,2020
Dear Runa, Bonjour from Colmar Tropicale! thank you for your time to drop a rating on your stay experience with us. We appreciate such feedback however; we sincerely apologize if you have encountered any unpleasant experience while you are creating memories in our resort. Rest assured that we are taking precautions as to maintain and improvised our hospitality and services from time to time. Please accept our apologies and let us serve you again with better services in your next visit with us. Merci beaucoup and have a great day ahead! Sincerely

8/10 Good

Ahmad Syahir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Nahariah on 12 Aug,2020
Dear Ahmad Syahir, Bonjour from Colmar Tropicale! We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon. Sincerely

8/10 Good

Mohamad Ismail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Nahariah on 12 Aug,2020
Dear Mohamad Ismail, Bonjour from Colmar Tropicale! We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon. Sincerely

8/10 Good

Ain, Kuala Lumpur

Travelled with partner
Liked: Staff & service
Technician and cleaner came quickly when requested and front desk call me back to make sure everything was in place. Room service food arrive surprisingly quick as well. Stayed at room 6203 and it had mountain view with a balcony. Also comes with fridge, dinning table and living room.
Stayed 1 night in Jul 2020
Response from Watie - Manager, Digital Marketing on 23 Jul,2020
Dear Ain, Bonjour from Colmar Tropicale! Thank you for your time to write a review on your stay experience with us. We appreciate such feedback and however, we deeply and sincerely apologise for all the mishaps happened. Hope you had a wonderful time with us and ‘til the next visit!