Exterior

Reviews of The Waterway Villa

3 out of 5
The Waterway Villa
PT 21564, Bt 7, Jalan Kuala Lumpur Lama, Bentong, Pahang

Reviews

7.8

Good

Rating 10 - Excellent. 12 out of 54 reviews" "
Rating 8 - Good. 29 out of 54 reviews" "
Rating 6 - Okay. 11 out of 54 reviews" "
Rating 4 - Poor. 2 out of 54 reviews" "
Rating 2 - Terrible. 0 out of 54 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Shaun Jared

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from reservation on 4 Mar,2020
thanks for your feedback

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Dec 2019
Response from reservation on 24 Dec,2019
Once again Thank You and Have a Wonderful Day & Week Ahead

6/10 Okay

Mohd Rahimi Mohd idros

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019
Response from reservation on 24 Dec,2019
Once again Thank You and Have a Wonderful Day & Week Ahead

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment was unique. Prefer to have WIFI at least.
Stayed 1 night in Oct 2019
Response from reservation on 24 Dec,2019
Once again Thank You and Have a Wonderful Day & Week Ahead

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing getaway.
Stayed 1 night in Sep 2019
Response from reservation on 20 Sept,2019
thanks for stay with The Waterway Villa

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Buffet dinner and Breakfast just so-so..Room is ok..Pool is little bit slimy..not much activity to do...
Stayed 1 night in Aug 2019
Response from reservation on 7 Aug,2019
thanks for your valuable feedback

10/10 Excellent

LEE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from reservation on 7 Aug,2019
thanks for your valuable feedback

6/10 Okay

WOO

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019
Response from reservation on 27 Jun,2019
thanks for your feedback

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019
Response from reservation on 27 Jun,2019
thanks for your feedback

4/10 Poor

S8888

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Same food type, no tv, no wifi at room, very expensive for that type of place
Stayed 2 nights in May 2019
Response from reservation on 14 May,2019
thanks for your valueable feedback. We'll take note

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The room was flooded with rain water after heavy downpour. The rain water came thru the glass!
Stayed 1 night in Apr 2019
Response from Reservation on 6 May,2019
So sorry for the inconvenience cause. We'll take note.

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not easy to find. Staff all friendly and helpful. Suprised to find we were only guests in entire resort on the Sunday.
Stayed 2 nights in Mar 2019
Response from reservation on 18 Mar,2019
thanks for your stay

10/10 Excellent

kee wooi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very goods
Stayed 1 night in Dec 2018
Response from reservation on 16 Jan,2019
thanks for your valuable feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from reception on 3 Nov,2018
thanks

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from reception on 19 Sept,2018
thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good family vacation!
Food was delicious. A good place to get away from the outside world. Please note that you would need to be driven from room to lobby/restaurant, and from there to your car. It’s a bit strange for us at first but the drivers arrive very quickly when we call to ask for a ride. The only suggestion we have would be to add a hotel phone in the room so that those phone calls could be made if guests do not have a mobile phone.
Stayed 2 nights in Jun 2018
Response from C.A on 21 Jun,2018
Thanks for the feedback and we will definitely take that suggestion into consideration. Hope to see you again!

6/10 Okay

Yvonne, malaysia

Disliked: Cleanliness
Waterway Bali villa stay rating & comment
overall is average, beautiful landscape and relaxing. Few improvement suggestion such as, provide water dispenser such like Bali villa or stone room upon big group request. Bali villa room is stuffy & ventilation is poor, an exhaust fan will help a lot. Pool ball dropped form second floor extremely dangerous, should have some prevention measure. Life guard at pool to ensue everyone follow rules during peak season. Strong winds and rain whip up roof dirt & dust need to be improve. Lastly, food serve slow during peak season.
Stayed 2 nights in Jun 2018
Response from Reservation on 19 Jun,2018
thank you for your valuable feedback

10/10 Excellent

nee, kuala lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway for family bonding
Idea to go with a group of people, back to nature, everything is good, we choose Balinese style house, very nice although no air con. Is a place to chit chat with friends and family, so don’t expect to hv TV and high tech equipment. Food are good too. Simple and nice. Staff very friendly.
Stayed 1 night in Jun 2018
Response from Reservation on 19 Jun,2018
thank you for your valuable feedback

8/10 Good

Chin Siang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Reservation on 18 Apr,2018
thank you

8/10 Good

lina, kuala lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace of mind
If you are looking for a short gateway over the weekend than this is the place. It’s really relaxing. The no TV in the room and the nature surrounding the villa is refreshing. You won’t get bore as there are activities to do.
Stayed 1 night in Apr 2018
Response from C.A on 13 Apr,2018
Thank you Lina

8/10 Good

toh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
free & cozy
free & cozy to walk around resort, friendly staff
Response from C.A on 29 Mar,2018
Thank you very much for your feedback Toh!

8/10 Good

Loo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Reservation on 26 Mar,2018
Thank you for your valuable feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for a quick getaway from city life.
Fantastic place for a getaway from city life. Facilities are well maintained and guests well taken care of.
Response from Reservation on 26 Mar,2018
Thank you for your valueable feedback

6/10 Okay

Mohd Hanif

Disliked: Room comfort
Stayed 1 night in Mar 2018
Response from C.A on 20 Mar,2018
Hi Hanif, appreciate the valuable feedback provided.

10/10 Excellent

wuan, shah alam, selangor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice villa and peaceful
Very recommended, nice villa and very peaceful with superb landscapes view.
Stayed 1 night in Mar 2018
Response from Reservation on 12 Mar,2018
Thank you for your valuable feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for group and family stay
Food was great, staff was friendly, property and the entire area was very well kept
Stayed 1 night in Mar 2018
Response from Reservation on 6 Mar,2018
Thank you for your valuable feedback.

8/10 Good

Jenny, KL

Liked: Cleanliness, staff & service, room comfort
Comfortable place close to natural environment
Comfortable and cozy environment Staff are friendly Food is good with different varieties Good stay and we have more fun with 2-3 families
Stayed 1 night in Feb 2018
Response from Reservation on 28 Feb,2018
Jenny,Thank you for your valueable feedback to us .

8/10 Good

ChunYao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2018
Response from Reservation on 20 Feb,2018
Thank you for your stay with The Waterway Villa Sdn. Bhd.

8/10 Good

Chong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from LEE on 29 Jan,2018
thank you for your stay. Welcome

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax and comfortable place
Amazing place for us to recharging. Very good service. Kids enjoying the swimming pool very much. Relaxing and comfortable.
Hi Joanne, Thank you for your valueable feedback . Reservation Dept.

8/10 Good

Brenda, malaysia

Liked: Staff & service, property conditions & facilities
A good place to bring family for relax
My family so happy and feel relax at this place. But the room mattress cover and comforter I feel like not very clean maybe not change after the last customer check in out, please take note!
Stayed 1 night in Dec 2017
Response from Reservation on 30 Dec,2017
Noted.Thank you for your value feedback, We'll improve it.

8/10 Good

KOK LEONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Hi Kok Leong, Thank you for your valueable feedback. reservation dept.

6/10 Okay

julie n family, malaysia

Just a break
1.Love the durian fr the plantation we bought fr resort is wonderful 2.The stone house #3 is just located at the bottom floor of (singing room) at night very noisy
Stayed 1 night in Dec 2017
Response from Reservation on 29 Dec,2017
Thank you for your feedback.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
OK
Ok. Don't expect to much. Room why don't have tv? Trekking and fruit orchard walking distance to short.
Stayed 1 night in Dec 2017
Response from Ms.Lee on 27 Dec,2017
noted....thank you for your feedback .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Nice environment. I look to eat the musang king durian.
Stayed 2 nights in Nov 2017
Response from Marketing Dept. on 30 Nov,2017
Thank you choose stay at The Waterway Villa. Hope to see you next time.

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017
Response from Reservation on 17 Apr,2018
Thank you choose stay at The Waterway Villa. Hope to see you next time.

6/10 Okay

Verified traveller

The toilet was smelly but overall it was a great place. The food was also Alright....
Stayed 1 night in Sep 2017
Response from Reservation on 17 Apr,2018
Thank you choose stay at The Waterway Villa. Hope to see you next time.

8/10 Good

Kimmie, Malaysia

Liked: Cleanliness, staff & service
A very clean and serene gateway
The place is very clean & well maintained. The swimming pool is nice, there is a mini jungle trekking place nearly which take less than an hour for round trip.
Stayed 1 night in Jul 2017
Response from Reservation on 17 Apr,2018
Thank you choose stay at The Waterway Villa. Hope to see you next time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing trip
Relax, no TV, clean room with necessary toiletries, friendly staff. Suitable for family or friends gathering. Suggest to contact villa to obtain their daily activities timetable and plan you trip to avoid disappointment due to missed out certain activities or meals.
Stayed 1 night in Jun 2017
Response from Reservation on 17 Apr,2018
Thank you choose stay at The Waterway Villa. Hope to see you next time.

8/10 Good

liy, malaysia

Liked: Staff & service
Disliked: Room comfort
Hard pillow
Overall the hotel environment is nature friendly. But the pillow is too hard and tall, not comfortable at all.
Stayed 1 night in Jun 2017
Response from Reservation on 17 Apr,2018
Thank you choose stay at The Waterway Villa. Hope to see you next time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel over the weekend.
We booked the Bali House, spacious and located near to the restaurant and swimming pool. Quite noisy at Bali House where no ceiling between rooms.
Stayed 1 night in Jun 2017
Response from Reservation on 17 Apr,2018
Thank you choose stay at The Waterway Villa. Hope to see you next time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel over the weekend.
Nice hotel. One night stay is enough. Food can be improved. Try to arrange more activities.
Stayed 1 night in Jun 2017
Response from Reservation on 17 Apr,2018
Thank you choose stay at The Waterway Villa. Hope to see you next time.

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good view
Amazing and relax place
Stayed 1 night in May 2017
Response from Reservation on 17 Apr,2018
Thank you choose stay at The Waterway Villa. Hope to see you next time.

8/10 Good

KS, kl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are attentive and friendly. Excellent view. I like the freshly prepared juice.
Response from Reservation on 17 Apr,2018
Thank you choose stay at The Waterway Villa. Hope to see you next time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and quiet. Good for couples or family.
Had a quiet n relaxing time with hubby. The bamboo villa where we stayed was clean and bed was quite comfortable.
Response from Reservation on 17 Apr,2018
Thank you choose stay at The Waterway Villa. Hope to see you next time.

10/10 Excellent

Jane , KL

Liked: Cleanliness, property conditions & facilities, room comfort
nice place to relax
a good short trip fill with relax satisfy with it will come again surprise that no mosquito at all my kids enjoyed the pool with slide
Response from Reservation on 17 Apr,2018
Thank you choose stay at The Waterway Villa. Hope to see you next time.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good environment
Nice view and good environment. For me more important is cleaning
Response from Reservation on 17 Apr,2018
Thank you choose stay at The Waterway Villa. Hope to see you next time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back to nature
Great hospitality and good food served. Suggest to bring some snacks as may be inconvenient to drive out. Overall, it was a relaxing stay (note: the room has no tv and no wifi)
Bamboo villa
Bamboo villa
Response from Reservation on 17 Apr,2018
Thank you choose stay at The Waterway Villa. Hope to see you next time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for jungle experience.
It was one of the best hotel with jungle experiences for me. Located right about 1 hour drive from Kuala Lumpur, small, but very clean & comfortable chalet. Service was excellent from reception to the restaurant. I have really enjoyed my stay with Waterway Villa. Will definitely stay again
Response from Reservation on 17 Apr,2018
Thank you choose stay at The Waterway Villa. Hope to see you next time.

8/10 Good

Fred, Kuala Lumpur

Liked: Cleanliness
Nice hotel in the orchard
Not a bad villa but when the weather is hot, it seem the air-condition is under power. Close to nature but also a problem with insects invasion and croaking of frogs and chirping of crickets in the night.
Response from Reservation on 17 Apr,2018
Thank you choose stay at The Waterway Villa. Hope to see you next time.