2 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews of Four Points By Sheraton Bali, Kuta

4 out of 5
Four Points By Sheraton Bali, Kuta
Jalan Benesari Banjar Pengabetan, Kuta, Bali

Reviews

8.6

Excellent

Rating 10 - Excellent. 240 out of 522 reviews" "
Rating 8 - Good. 197 out of 522 reviews" "
Rating 6 - Okay. 53 out of 522 reviews" "
Rating 4 - Poor. 27 out of 522 reviews" "
Rating 2 - Terrible. 5 out of 522 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did like everything about this hotel I wish pool had 1.5 meter section
Stayed 7 nights in Mar 2024

8/10 Good

Deassi Andrianitha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Feb 2024

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the hotel for 1 week in Febuary. We thoroughly enjoyed our stay at the hotel. The staff at the hotel stood out the most. From the hotel lobby staff to the cleaners they all could not do enough for us. I would like to thank Prasanti for helping us at breakfast by providing me with a little container of cream to put in my coffee each morning. For anyone that can't drink milk but can have cream, Prasanti went out of her way to make this available for me each morning. So ask for her if you require cream as most waiters are not versed in this requirement. The pool was enjoyable from 7-7 and had a heated spa. There was also a kids pool with play area available. I recommend this hotel and even though it was off the main streets, it was still quite close the the Beachwalk area, only taking 10mins to walk there using the poppies lane 2 street. 10mins to the east is the popular Legian street. The hotel was in a secluded area and was not roudy at all which would be good for families. The breakfasts was good but thought it could possibly have a change of menu occasionly and often would run out of popular items like watermelon. But the food was always fresh. There were other eating places along the back streets that where clean and friendly and economical should you want other foods. I would return to this hotel.
Stayed 7 nights in Feb 2024
Response from Four Points by Sheraton Bali, Kuta on 22 Feb,2024
Dear Antonio,Thank you for sharing your recent experience at Four Points by Sheraton Bali, Kuta, with a wonderful rating. We are thrilled that you throughly enjoyed your week-long stay with us in February. It's fantastic to hear that our staff truly stood out for you. We pride ourselves on providing exceptional service, and it means a lot to know that our staff made your experience special. We are especially grateful for your kind words about Prasanti. Her attentiveness to your cream preference at breakfast is a perfect example of the personalized service we strive to offer. We will be sure to let her know of your appreciation. We are glad you enjoyed the pool and its amenities, as well as the convenient location close to Beachwalk and Legian Street, yet offering a peaceful and secluded atmosphere ideal for families. Your feedback about menu variety are valuable, and we have shared your feedback with the team as input to improve our services and guest experiences in the future.We look forward to welcoming you back with more great experiences with us.Best Regards,Four Points by Sheraton Bali, Kuta

10/10 Excellent

Darshan Pradhan and Kavya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and beautiful lagoon pool. Great value for money. The breakfast provide is the highest with mixture English, Asian and Balinese local cuisine was the highlight.. Will come back again..
Response from Four Points by Sheraton Bali, Kuta on 12 Feb,2024
Dear Darshan Pradhan and Kavya,Thank you for your review with an excellent rating. It’s brightening our day knowing how impressed you are by our breakfast and our lagoon pool. We will continue striving to provide exceptional services and outstanding experiences to our guests.We look forward to welcoming you back in the future for more great experiences with us.Best Regards,Four Points by Sheraton Bali, Kuta

6/10 Okay

Vanessa

Travelled with group
Liked: Cleanliness, staff & service, amenities
Ok location. Need a lot of work to be done and you can see they have started, it would have been nice to have been notified that that was happening. Had a grinder and welder going on above the main pool on weekdays.
Stayed 5 nights in Jan 2024
Response from Four Points by Sheraton Bali, Kuta on 12 Feb,2024
Dear Vanessa,Thank you for your recent stay and for sharing your experience with us.We are ideally located in the heart of Kuta, surrounded by famous restaurants, bars, shopping centers, and close to Kuta. We sincerely apologize for the inconvenience experienced during your stay caused by construction work. Your feedback is important to improve our services in the future.We hope you will consider giving us another chance to provide you with a better experience in the future.Best Regards,Four Points by Sheraton Bali, Kuta

8/10 Good

Gavin

Travelled with family
Liked: Cleanliness
Well situated. Great staff and clean rooms.
Stayed 5 nights in Jan 2024
Response from Four Points by Sheraton Bali, Kuta on 15 Jan,2024
Dear Gavin, Thank you for taking the time to leave us a great review. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit.We look forward to welcoming you and your family again in the future for another great experience with us.Regards,Four Points by Sheraton Bali, Kuta

10/10 Excellent

Mohamad Khairul Anil bin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff & excellent, clean hotel amenities. Walkable to Kuta beach & the mall. Breakfast was awesome & good spread of local and international cuisine. Shout out to Chef Oka & Calvin & barista Apria, in the restaurant. Love the local food prep daily & freshly brewed long black …simply amazing … Also to Front Office Manager Parta Yusa, making sure our stay was comfortable the whole week. Will see you guys rly soon. Cheers
Stayed 5 nights in Jan 2024
Response from Four Points by Sheraton Bali, Kuta on 9 Jan,2024
Dear Mohamad Khairul Anil bin,Thank you for sharing your recent experience at Four Points by Sheraton Bali, Kuta, with a wonderful rating. We are overjoyed to hear that your moment with us was fantastic. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit.We look forward to welcoming you back with more great experiences with us.Regards,Four Points by Sheraton Bali, Kuta

6/10 Okay

Robert W

Travelled with family
Liked: Staff & service
Disliked: Amenities
Stayed 3 nights in Dec 2023
Response from Four Points by Sheraton Bali, Kuta on 9 Jan,2024
Dear Robert W,Thank you for your recent stay and taking the time to leave us a review. We value your feedback, and it is important for improving our services in the future.We look forward to welcoming you again in the future.Regards,Four Points by Sheraton Bali, Kuta

8/10 Good

Leroy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The property is beautiful. Despite being a 4 star, the layout , the pool the rooms are near 5 star quality. While I was pleased with the property and my stay overall, there were minor things that found could have been better handled. For e.g. despite booking the room for 2 adults and 2 children, I had to constantly remind housekeeping and staff for towels. Some of the connection points in the room weren't working as was the remote to the TV. The bathtubs were really high to climb in so would caution anyone with any mobility issue. We did complain however as polite, courteous and eager to please, communication can be a bit of an issue countrywide. All in all there were a few absolute stars on the property. Joe, the front of house manager Parta, Amelia at the concierge and another lady who was simply amazing stopping to ask even after her shift. (So sorry but I think her name was Nita with very clear English). All in all Four Points is a gem in the middle of Kuta and would recommend to anyone.
Stayed 5 nights in Dec 2023
Response from Four Points by Sheraton Bali, Kuta on 9 Jan,2024
Dear Leroy,Thank you for your recent stay and sharing your experience with us.Our aim is to provide our guests with the best possible services and a comfortable experience. We are glad that our commitment reflects on your stay. Besides, we apologize for the inconvenience caused by room facilities. We have shared your feedback with the team as input to improve our services and guest experiences in the future.We hope to have the opportunity to welcome you back in the future with a better experience at Four Points by Sheraton Bali, Kuta.Regards,Four Points by Sheraton Bali, Kuta

10/10 Excellent

Ravi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The charges for commuting booked from the property are very high in comparison to if we get from outside.
Stayed 7 nights in Dec 2023
Response from Four Points by Sheraton Bali, Kuta on 29 Dec,2023
Dear Ravi,Thank you for taking the time to write a review.We strive to offer fair and competitive pricing. However, we understand that perceptions can vary. We value your feedback to improve our services in the future and deliver a better experience to our guests.We look forward to welcoming you again in the future.Regards,Four Points by Sheraton Bali, Kuta

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Its fantastic if you love wandering around the laneways shopping and eating
Stayed 4 nights in Dec 2023
Response from Four Points by Sheraton Bali, Kuta on 25 Dec,2023
Dear Tracey,Thank you for taking the time to leave us a great review. We are located in the heart of Kuta, surrounded by many restaurants and bars, near Kuta Beach and a shopping center. We are happy to hear that you had a good experience with us.We look forward to welcoming you and your family again in the future for another great experience with us.Regards,Four Points by Sheraton Bali, Kuta

4/10 Poor

Ardakan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ardakan
Very very bad location It is located in a very narrow alley There is always traffic Cooler water flows into the room The towels were stained
Stayed 2 nights in Dec 2023
Response from Four Points by Sheraton Bali, Kuta on 14 Dec,2023
Dear Ardakan,Thank you for your recent stay and for taking the time to share your experience.We regret to know that you did not have a hassle-free and pleasant stay because of the location.We work hard to provide our guests with a great experience, but unfortunately, we fall short in this area.We take cleanliness and hygiene very seriously, and we apologize for falling short in this area. We have addressed this with our staff and are taking steps to ensure that it doesn't happen again.We hope to have the opportunity to serve you better in the future.Best Regards,Four Points by Sheraton Bali, Kuta

4/10 Poor

YVONNE

Disliked: Cleanliness, amenities, property conditions & facilities
I had to be relocated 3 times due to faculty and cleanliness condition of assigned room. I’ve arrived at 1:30am and did not get a room until 3:20am. There were insects and was assigned a dilapidated room on arrival, 2nd room bed sheets were filthy. Had to contact Expedia and after 1 he on the phone four palindrome promised to assigned a better room.
Stayed 4 nights in Nov 2023
Response from Four Points by Sheraton Bali, Kuta on 14 Dec,2023
Dear YVONNE,Thank you for your recent stay, and we appreciate your honest feedback. Our hotel aims to provide our guests with a comfortable and memorable experience, and we apologize for not being able to fulfill your expectations this time.Your feedback is valuable for improving our services in the future. We would love the opportunity to hear more about your recent stay to better understand and prevent this issue from occurring in the future. We hope to have the opportunity to serve you better in the future.Best Regards,Four Points by Sheraton Bali, Kuta

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from Four Points by Sheraton Bali, Kuta on 14 Dec,2023
Dear Duane,Thank you for sharing your recent experience at Four Points by Sheraton Bali, Kuta, with a wonderful rating. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit.We look forward to welcoming you back with more great experiences with us.Regards,Four Points by Sheraton Bali, Kuta

10/10 Excellent

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying there staff are so friendly do anything for you makes us feel special
Stayed 7 nights in Aug 2023
Response from Four Points by Sheraton Bali, Kuta on 14 Dec,2023
Dear Antonio,Thank you for sharing your recent experience at Four Points by Sheraton Bali, Kuta, with a wonderful rating. We are overjoyed to hear that your moment with us was fantastic. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit.We look forward to welcoming you back with more great experiences with us.Regards,Four Points by Sheraton Bali, Kuta

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property offers a lot of options for adults, families and large groups. Breakfast buffet changes everyday. Walking distance to popular shopping, beaches, restaurants and activities. Amazing team of hard working staff. Rooms poolside and with views. Next to a minimart and Commonwealth Bank ATM Highly recommended property, a lot of return guests
Stayed 7 nights in Oct 2023
Response from Four Points by Sheraton Bali, Kuta on 14 Dec,2023
Dear Carmen,Thank you for your recent stay and for taking the time to share your experience with us. We are ideally located in the heart of Kuta, surrounded by famous restaurants, bars, shopping centers, and close to Kuta. We are glad to hear that you had a great experience with us and loved our facilities & staff.We look forward to welcoming you again in the future.Regards,Four Points by Sheraton Bali, Kuta

10/10 Excellent

Mile

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel friendly staff clean rooms pool was big and clean
Stayed 7 nights in Oct 2023
Response from Four Points by Sheraton Bali, Kuta on 6 Dec,2023
Dear Mile,Thank you for staying with us.We are glad that our commitment to providing our guests with a great experience reflects on your stay.We look forward to welcoming you back with a better experience at Four Points by Sheraton Bali, Kuta.Best Regards,Four Points by Sheraton Bali, Kuta

6/10 Okay

Sheshachala

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff service and food options at breakfast (for vegetarians) can be better. Also, coffee needs a bit of improvement.
Stayed 4 nights in Oct 2023
Response from Four Points by Sheraton Bali, Kuta on 6 Dec,2023
Dear Sheshachala,Thank you for your recent stay and for taking time to give us constructive feedback. We appreciate your feedback and will take it seriously to improve our services and facilities in the future.We look forward to the opportunity to provide you with even greater service in the future.Best Regards,Four Points by Sheraton Bali, Kuta

10/10 Excellent

CHENG-YU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Four Points by Sheraton Bali, Kuta on 17 Oct,2023
Dear Cheng-Yu,Thank you for taking the time to leave us a great review. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit.We look forward to welcoming you and your family again in the future for another great experience with us.Regards,Four Points by Sheraton Bali, Kuta

10/10 Excellent

STEPHEN

Travelled with family
Liked: Cleanliness, staff & service, amenities
After problems on arrival with our room we spent an enjoyable holiday at this resort. The location is excellent being 10 minutes from Boardwalk shopping centre and Kuta Beach. Plenty of street laundry businesses close by as well as massage options and great little restaurants. The pool is excellent whilst the option to leave your children at the supervised playcentre is so good. Breakfasts were something we looked forward to although if you were late the variety diminished. Staff were always warm and friendly especially Niken who without we would have been in real strife after encountering major home visa re-entry problems at the end of our holiday.
Stayed 9 nights in Sep 2023
Response from Four Points by Sheraton Bali, Kuta on 4 Oct,2023
Dear Stephen,Thank you for choosing Four Points by Sheraton Bali, Kuta, as your vacation lodging during your holiday.We are delighted to hear that you had a good time while you were here and that, in particular, the services provided by our team made a positive impression.We hope to welcome you back in the future with more great experiences.Regards,Four Points by Sheraton Bali, Kuta

10/10 Excellent

Jennifer Louise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in main area. Plenty of shopping and restaurants around. Staff go above and beyond to assist you. Would definitely stay here again
Stayed 8 nights in Sep 2023
Response from Four Points by Sheraton Bali, Kuta on 2 Oct,2023
Dear Jennifer Louise,Thank you for choosing our hotel and sharing your experience with us. We are glad that your stay with us was amazing, and our commitment to providing each of our guests with the best services was reflected in your stay.We look forward to welcoming you again in the future with more great experiences.Regards,Four Points by Sheraton Bali, Kuta

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and accommodating.
Response from Four Points by Sheraton Bali, Kuta on 25 Sept,2023
Dear Danielle,Thank you for taking the time to leave us a great review. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to welcoming you again in the future.Regards,Four Points by Sheraton Bali, Kuta

10/10 Excellent

Venugopal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly staff! The hotel facilities and design is also up to par. I would stay here again!
Stayed 4 nights in Sep 2023
Response from Four Points by Sheraton Bali, Kuta on 18 Sept,2023
Dear Venugopal,Thank you for sharing your experience while you were staying at our hotel. We are more than happy to know that you had a great experience with us. We will continue to provide our guests with the best possible services and experiences for a comfortable stay.We look forward to welcoming you back for more great experiences at Four Points by Sheraton Bali, Kuta.Regards,Four Points by Sheraton Bali, Kuta

8/10 Good

Paul

Travelled with family
Liked: Staff & service, property conditions & facilities
The staff was fantastic, but housekeeping was very average they forgot to clean, forgot to top up toiletries, and never cleaned under beds. The hotel needs a lot of maintenance. Would I stay again? yes but will I stay again? probably not.
Stayed 9 nights in Aug 2023
Response from Four Points by Sheraton Bali, Kuta on 5 Sept,2023
Dear Paul,Thank you for choosing our hotel and for sharing your experiences. We value your feedback, and it is important for improving our services in the future.We would love the opportunity to welcome you back in the future with a better experience at Four Points by Sheraton Bali, Kuta.Regards,Four Points by Sheraton Bali, Kuta

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2023
Response from Four Points by Sheraton Bali, Kuta on 7 Aug,2023
Dear Jennifer,Thank you for taking the time to leave us a great review. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit.We look forward to welcoming you again in the future for another great experience with us.Regards,Four Points by Sheraton Bali, Kuta

10/10 Excellent

KaranDeep

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and very helpful staff.
Stayed 4 nights in Jul 2023
Response from Four Points by Sheraton Bali, Kuta on 3 Aug,2023
Dear Karan Deep,Thank you for your recent visit and taking the time to write a review. We are located in the heart of Kuta - a strategic place to start your a journey to exploring Kuta. Glad to know that you had a great experience with us.We look forward to welcome you back in the future for more great experience with us.Regards,Four Points by Sheraton Bali, Kuta

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel,fantastic staff.Good location
Stayed 4 nights in Jul 2023
Response from Four Points by Sheraton Bali, Kuta on 25 Jul,2023
Dear Warren,Thank you for taking the time to leave us a great review. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to welcoming you again in the future.Best Regards,Four Points by Sheraton Bali, Kuta

10/10 Excellent

Sisifa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great and the room was very clean. Highly recommended this place to anyone. The buffet breakfast was amazing. I would definitely go back there again.
Stayed 3 nights in May 2023
Response from Four Points by Sheraton Bali, Kuta on 5 Jun,2023
Dear Sisifa,Thank you for choosing our hotel and taking the time to write a review with an excellent rating.We are glad to know that you enjoyed your stay and had a great experience with us. We appreciate you recommending our hotel to other travelers.Our hotel aims to provide our guests with a comfortable and memorable stay away from home, and we work hard to exceed your expectations.We look forward to welcoming you again in the future with another great experience at the Four Points by Sheraton Bali, Kuta.Best Regards,Management of Four Points by Sheraton Bali, Kuta

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Four Points by Sheraton Bali, Kuta on 30 May,2023
Dear Jordan,Thank you for sharing your recent experiences and your excellent rating. We are glad to know that you had a great experience with us.We look forward to welcoming you again in the future for more great experiences at Four Points by Sheraton Bali, Kuta.Best Regards,Management of Four Points by Sheraton Bali, Kuta

10/10 Excellent

Shayna-Maree

Stayed 1 night in May 2023
Response from Four Points Bali Kuta on 18 May,2023
Dear Shayna-Maree,Thank you for choosing our hotel and sharing your experiences with us during your recent stay.Glad to know that you enjoyed your stay and had a great experience with us.We look forward to welcoming you again for more great experiences at Four Points by Sheraton Bali, Kuta.Best Regards,Management of Four Points by Sheraton Bali, Kuta

8/10 Good

viki, North Chicago

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property itself was great the transportation charged though was way more expensive then it needs to be.
Stayed 5 nights in May 2023
Response from Four Points Bali Kuta on 12 May,2023
Dear Viki,Thank you for your recent visit, and take the time to write a review. Your feedback is valuable to improve our service and prevent this issue from occurring in the future.We look forward to welcoming you back in the future for more great experiences with us.Best Regards,Management of Four Points by Sheraton Bali, Kuta

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was hidden away but was easily accessible from the main roads. Breakfast was ok - no bacon but the coffee was good.
Stayed 11 nights in Apr 2023
Response from Four Points Kuta on 10 May,2023
Dear George,Thank you for choosing our hotel and taking the time to write a review. We are glad to know that you enjoyed your stay and had a great experience with us. Appreciate you recommending our hotel to other travelers.We look forward to welcoming you again in the future with another great experience with Four Points by Sheraton Bali, Kuta.Best Regards,Management of Four Points by Sheraton Bali, Kuta

8/10 Good

Jean Hubert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2023
Response from Four Points Bali Kuta on 1 May,2023
Dear Jean Hubert,Thank you for sharing your recent experiences and the excellent rating. Glad to know that you had a great experience with us.We look forward to welcoming you again in the future for more great experiences at Four Points by Sheraton Bali, Kuta.Best Regards,Management of Four Points by Sheraton Bali, Kuta

10/10 Excellent

GRAHAM JOHN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely sensational as usual 1st time back since Covid. C u again soon
Stayed 13 nights in Apr 2023
Response from Four Points Bali Kuta on 1 May,2023
Dear Graham John,Thank you for sharing your recent experiences and the excellent rating. Glad to know that you had a great experience with us.We look forward to welcoming you again in the future for more great experiences at Four Points by Sheraton Bali, Kuta.Best Regards,Management of Four Points by Sheraton Bali, Kuta

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great experience here for staff is very helpful in the check-in lady was amazing!
Stayed 2 nights in Mar 2023
Response from DPSKF on 17 Mar,2023
Dear Maryjane Parrish,Thank you for choosing our hotel as your home for your holiday and sharing your recent experiences with an excellent rating. Your feedback means a lot to us to prevent this issue from happening in the future, and we are glad to know that you also had a great experience with us.We look forward to welcoming you again in the future for more great experiences at Four Points by Sheraton Bali, Kuta.Best Regards,Management of Four Points by Sheraton Bali, Kuta

4/10 Poor

Robyn

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Disappointing stay.
When we first stayed at Four Points Kuta, the hotel was brand new. The condition of the hotel now is sub standard. The hotel exterior internally needs to be painted. There seems to be black mould growing everywhere. The timber around the pools and on all the balconies desperately need to be sanded back and vanished. I expected more from a Marriott hotel. The food and beverage on offer is poor, breakfast was terrible. I only ate one night and was sick. There was a gastro outbreak and the hotel was doing little to prevent it or alert people. I spent $600 on hotel doctor to come out and treat my 2 year old and myself (who is 7 weeks pregnant). We almost spend more in medical bills than ohr accommodation. Our room was spacious, we had the larger suite. However the air con was leaking and the children slipped over about 10 times, i reported it to front desk but nothing was done about it. The roof under the dressing room area smelled terribly of black mould - however maintenance just keep painting over it. Will we stay again, no not likely. The massage palour across the road is quite good, as is Benish cafe a few doors down. The area itself is great - no beach but walking distance to garlic lane, poppies lane, beachwalk mall etc.
Stayed 4 nights in Feb 2023
Response from dpskf on 17 Mar,2023
Dear Robyn Mclean,Thank you for your feedback. Your feedback is valuable to improve our services and prevent this issue from occurring in the future.Our hotel aims to make every guest have a great experience however we do apologize that we have not been able to meet your expectations this time.Look forward to welcoming you again in the future for more great experiences at Four Points by Sheraton Bali, Kuta.Best Regards,Management of Four Points by Sheraton Bali, Kuta

6/10 Okay

Gregory

Travelled with family
Fine for a couple days to see Bali's crazy side
Property is fine. But just fine. Its a little small and feels cramped, but that's mostly due to its location and the fact that the area is all built up. The surrounding neighborhood was hectic and busy, with motorbikes and cars zipping by. Definitely not family friendly as the sidewalks are non-existent or not useful. The number of touts and people coming up to me to sell stuff was nearly unbearable. I won't stay in this area again, but if i did i would find a different place for my kids's sake.
Stayed 5 nights in Dec 2022
Response from dpskf on 17 Mar,2023
Dear Gregory Mazzeo,Thank you for your feedback. Your feedback is valuable to improve our services and prevent this issue from occurring in the future.Our hotel aims to make every guest have a great experience however we do apologize that we have not been able to meet your expectations this time, and for the inconvenience during your recent stay.We look forward to welcoming you again in the future for more great experiences at Four Points by Sheraton Bali, Kuta.Best Regards,Management of Four Points by Sheraton Bali, Kuta

8/10 Good

Nicholas Qi Shen, Petaling Jaya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is fine but location is not
Stayed 3 nights in Jan 2023
Response from dpskf on 17 Mar,2023
Dear Nicholas Qi Shen Yeo,Thank you for staying with us & share your experience during your recent stay.Your feedback is valuable to improve our service and prevent this issue from occurring in the future.We look forward to welcoming you again in the future for more great experiences at Four Points by Sheraton Bali, Kuta.Best Regards,Management of Four Points by Sheraton Bali, Kuta

8/10 Good

Hasnain, Rivervale

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff are amazing, friendly and helpful. The hotel rooms are a dated.
Stayed 1 night in Jan 2023
Response from dpskf on 17 Mar,2023
Dear Hasnain Nurbhai,Thank you for staying with us & share your experience during your recent stay.Your feedback is valuable to improve our service and prevent this issue from occurring in the future.We look forward to welcoming you again in the future for more great experiences at Four Points by Sheraton Bali, Kuta.Best Regards,Management of Four Points by Sheraton Bali, Kuta

8/10 Good

Kirsty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Clean hotel. Great pool. Great facilities. Negative - location - have to walk out to main road for easy access to transport. Could hear the dogs barking late at night next door. Rooms aren’t supper soundproof- only to a degree
Stayed 7 nights in Jan 2023
Response from dpskf on 17 Mar,2023
Dear Kirsty Fletcher,Thank you for staying with us & share your experience during your recent stay.Your feedback is valuable to improve our service and prevent this issue from occurring in the future.We look forward to welcoming you again in the future for more great experiences at Four Points by Sheraton Bali, Kuta.Best Regards,Management of Four Points by Sheraton Bali, Kuta

10/10 Excellent

Mitchell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good room size, nice pool, not far from beach, shops and restaurants, great friendly staff

10/10 Excellent

Jinde Kelvin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful stay. Lovely area to stay in. I would recommend the spa too.

10/10 Excellent

Olivia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing stay! Will be back again

4/10 Poor

Anthony

Stayed 4 nights in Dec 2022

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff - very attentive and nothing was a problem for them.

10/10 Excellent

DENITA MAREE

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Stephen

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonably priced hotel with a limited selection for breakfast
Stayed 8 nights in Sep 2022

8/10 Good

Anthony

Stayed 2 nights in Sep 2022

8/10 Good

adrian

Stayed 1 night in Sep 2022

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed staying at Four Points, pool access is the way to go, staff would do anything for you, best hotel bed we have slept in.
Stayed 11 nights in Sep 2022