It’s by far a terrible hotel.
My journey to a terrible evening began with a friend's glowing recommendation of Trumtum Kuta Bali. I presented my booking reservation itinerary at the front desk, where it seemed more like a game show of passing my phone around than a check-in process. Eventually, I landed at the actual receptionist, who was pleasant enough.
After a bit of back-and-forth, they assigned a concierge to escort me to room 2109, hidden in a place fit for a treasure hunt. The concierge, let's call him the 'Tour Guide Extraordinaire,' stopped mid-walk to engage in a chat while I waited patiently, feeling like a lost soul in a labyrinth.
I embarked on my elevator escapade, exploring floors like a contestant on "Find the Room." Sadly, my quest ended with no room in sight. As I made my way back to the reception, lo and behold, there's Tour Guide Extraordinaire having a reunion with his chat buddy - the déjà vu struck hard.
Trumtum Kuta Bali: where rooms play hide-and-seek, concierges have their social hour, and guests get a front-row seat to the Staff Chronicles. Who needs a refund when you've experienced the Trumtum Staff Shenanigans firsthand?