Poolside bar

Reviews of Kuta Paradiso Hotel

5 out of 5
Kuta Paradiso Hotel
Jl. Kartika Plaza, South of Kuta, Tuban, Kuta, Bali

Reviews

8.2

Very good

Rating 10 - Excellent. 408 out of 1002 reviews" "
Rating 8 - Good. 359 out of 1002 reviews" "
Rating 6 - Okay. 133 out of 1002 reviews" "
Rating 4 - Poor. 65 out of 1002 reviews" "
Rating 2 - Terrible. 37 out of 1002 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lee Khek

Liked: Cleanliness, staff & service, property conditions & facilities
The room is spacious with balcony, the bathroom has both bath tub and shower. Complimentary airport shuttle is available! That saved a lot of hassle! Breakfast was decently widespread, with both Indonesian style and Western/Chinese cuisine. Nice pool area within the hotel and just less than 5 mins walk to the Kuta Beach! Plenty of food options along the streets too! Very conveniently located.
Stayed 3 nights in Apr 2024

10/10 Excellent

Patricia, Virginia Beach

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value.
Stayed 2 nights in Apr 2024

4/10 Poor

Katherine Louise

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Apr 2024

10/10 Excellent

Viv

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 11 nights in Mar 2024

10/10 Excellent

Joseph

Liked: Staff & service, amenities, property conditions & facilities
Very relaxing atmosphere and walkable
Stayed 7 nights in Mar 2024

8/10 Good

SABINA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa: dirty - towel not changed after use, too expensive, cold... Noise: kids loud in the pool Kids wondering around with plates, touching food. Suggestion: prepare a note for parents with kids ( put in your hotel card) 1. To control their kids noise 2. Kids under 10 years should Not walk around food and touch everything.
Stayed 9 nights in Mar 2024

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful spot!
Stayed 1 night in Apr 2024

8/10 Good

Nesiba

Travelled with group
Liked: Staff & service, amenities
Hotel need definitely upgrade
Stayed 8 nights in Mar 2024

8/10 Good

Michael

Travelled with partner
Liked: Staff & service
Facility was dated and required a lot of external maintenance to fix the building. Paint, stucco fixes etc. Black mold of exterior of the building at pool bar.
Stayed 4 nights in Mar 2024

10/10 Excellent

ANDREW

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Paradiso although needing a little TLC is clean and comfortable. The staff are super friendly and everyone from security to the cleaners are always smiling and saying hello whenever near them. Would throughly recommend.
Stayed 8 nights in Mar 2024

10/10 Excellent

Branko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it, after six times in Bali this was the best one
Stayed 4 nights in Mar 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 28 Mar,2024
Dear BrankoThank you for choosing Kuta Paradiso Hotel for your recent stay in Bali, and for taking the time to share your feedback with us. We're thrilled to hear that your experience with us was the best one yet, especially after six visits to Bali.It's wonderful to know that we exceeded your expectations, and we're delighted that you loved your time with us. Your satisfaction is our top priority, and we're grateful for your continued loyalty.We look forward to welcoming you back for many more memorable stays in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,

10/10 Excellent

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff
Stayed 14 nights in Mar 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 25 Mar,2024
Dear YvonneThank you for choosing to stay at Kuta Paradiso Hotel and for taking the time to share your feedback with us. We're thrilled to hear that you were impressed with the service provided by our staff during your stay, and we appreciate your generous rating of 5 out of 5.Your kind words will be shared with our team, as they serve as encouragement to continue delivering exceptional service to our guests.We hope to have the pleasure of welcoming you back for another outstanding experience in the future.Warm regards,

10/10 Excellent

Anshul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay in Bali
Stayed 4 nights in Mar 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 25 Mar,2024
Dear AnshuiThank you for choosing Kuta Paradiso Hotel for your stay in Bali. We're pleased to hear that you enjoyed your time with us.Should you plan to visit Bali again, we look forward to welcoming you back to our hotel.Best regards,

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

ANDREW, MIAMI SPRINGS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 21 Mar,2024
Dear AndrewThank you for staying at Kuta Paradiso Hotel and for sharing your rating with us.We're glad to hear that you had a positive overall experience during your stay. Your feedback is valuable to us, and we appreciate your honesty in providing a rating of 4 out of 5.We hope to have the opportunity to welcome you back in the future and strive to earn a perfect score on your next visit.Sincerely yours,Rio YudhaEcommerce ManagerKuta Paradiso Hotel

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service
Was only at the property for a few hours. Room was okay very dated. Staff friendly. Area very convenient a lot of dining options close to beach and shopping centres.
Stayed 1 night in Mar 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 21 Mar,2024
Dear Shelly,Thank you for taking the time to share your experience at Kuta Paradiso Hotel, despite your brief stay. We appreciate your feedback and are glad to hear that you found our staff to be friendly and enjoyed the convenient location with various dining options nearby.We apologize if the room did not fully meet your expectations in terms of being dated. Your comments are valuable to us as we continuously strive to improve our facilities and services.Should your travels bring you back to the area, we hope to have the opportunity to welcome you again for a more extended stay.Best regards,Rio YudhaEcommerce ManagerKuta Paradiso Hotel

6/10 Okay

Rodney john

Liked: Staff & service
Stayed 6 nights in Mar 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 14 Mar,2024
Dear Rodney John,Thank you for choosing to stay at Kuta Paradiso Hotel and for taking the time to share your feedback with us.We appreciate your honesty and value your feedback. We're sorry to hear that your experience with us was not entirely satisfactory. Your feedback is important to us, and we will use it to identify areas where we can improve and enhance our services.If there are specific aspects of your stay that you feel we could have done better, we would appreciate hearing more details so that we can address them accordingly.Once again, thank you for choosing Kuta Paradiso Hotel. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Warm regards,

10/10 Excellent

Muharrem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was Fantastic! Great staff. Awesome Pool. Breakfast was loaded. Kuta however can be a little overwhelming. All stores and constantly wanting you to come in and buy buy buy. The Hotel was a great way to escape the hustle of Kuta. Loved the Pool - Loved the Staff
Stayed 9 nights in Feb 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 14 Mar,2024
Dear Muharrem,Thank you for choosing to stay at Kuta Paradiso Hotel and for taking the time to share your fantastic feedback with us!We're thrilled to hear that you had a wonderful experience during your stay with us. It's delightful to know that you found our staff to be great, our pool to be awesome, and our breakfast offerings to be plentiful. Ensuring our guests have a comfortable and enjoyable stay is our top priority, and we're glad that we could meet and exceed your expectations in these areas.We understand that Kuta can be overwhelming with its bustling atmosphere and constant commercial activity. We're pleased that our hotel provided you with a peaceful escape from the hustle and bustle, allowing you to relax and unwind in our serene environment.Thank you once again for your kind words and for choosing Kuta Paradiso Hotel. We hope to have the pleasure of welcoming you back for another fantastic stay in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know.Warm regards,Rio YudhaEcommerce ManagerKuta Paradiso Hotel

6/10 Okay

Quoc

Stayed 2 nights in Mar 2024

10/10 Excellent

Kerri

Liked: Cleanliness, amenities, property conditions & facilities
Good hotel,great pool area ,in heart of kuta
Stayed 10 nights in Feb 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 4 Mar,2024
Dear KimThank you for choosing Kuta Paradiso Hotel and for sharing your feedback with us.We're thrilled to hear that you enjoyed your stay with us and found our hotel to be good, with a great pool area. Providing a comfortable and enjoyable experience for our guests is important to us, and we're delighted that our pool facilities met your expectations.Additionally, we're pleased to know that you found our hotel to be conveniently located in the heart of Kuta. Our central location provides easy access to various attractions, making it convenient for our guests to explore the area.If there's anything else we can do to make your future stays even more enjoyable or if you have any further feedback to share, please don't hesitate to let us know. We're always here to ensure your stay with us is nothing short of fantastic.Looking forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 Excellent

Michael Thomas

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 25 Mar,2024
Dear Michael ThomasThank you for choosing to stay at Kuta Paradiso Hotel and for rating your experience with us. We are thrilled to receive a perfect score of 5 out of 5!Your satisfaction is our top priority, and we are delighted that you had an excellent stay with us. Should you have any further feedback or if there's anything we can assist you with, please don't hesitate to reach out.We hope to have the pleasure of welcoming you back for another outstanding experience in the future.Warm regards,

6/10 Okay

Bushra

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very old
Stayed 6 nights in Feb 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 18 Mar,2024
Dear BushraThank you for sharing your feedback following your recent stay at our hotel. We appreciate your candid assessment.We apologize if the age of our establishment impacted your experience negatively. We understand the importance of maintaining a modern and comfortable environment for our guests, and we regret any inconvenience this may have caused you.Please rest assured that we take your comments seriously, and we are continuously exploring opportunities for renovations and upgrades to enhance the overall experience for our guests.Your feedback is invaluable to us, and we appreciate the opportunity to improve based on your experience. If your travels bring you back to our area, we hope to have the opportunity to provide you with a much-improved experience.Thank you once again for sharing your thoughts with us.Sincerely yours,

6/10 Okay

Bushra

Travelled with family
Liked: Staff & service
Not 5 stars
Stayed 1 night in Feb 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 26 Feb,2024
Dear BushraThank you for staying at Kuta Paradiso Hotel and for sharing your rating with us.We appreciate your feedback and regret that we did not fully meet your expectations during your stay. Your satisfaction is important to us, and we will use your comments to identify areas for improvement and ensure a more enjoyable experience for our guests in the future.We hope to have the opportunity to welcome you back and provide you with a superior stay that exceeds your expectations.Sincerely yours,

10/10 Excellent

Manor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All staff were very helpful. Service was excellent and room was very spacious. Perks were very beneficial. bar staff were good and the buffet was nice. Every staff were very helpful.
Stayed 7 nights in Feb 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 27 Feb,2024
Dear ManorThank you for choosing Kuta Paradiso Hotel and for sharing your wonderful feedback with us.We're delighted to hear that you had a fantastic experience during your stay with us. Providing excellent service and ensuring our guests feel comfortable and well taken care of are our top priorities, and we're thrilled that our staff's helpfulness and the quality of service exceeded your expectations. Your kind words will serve as encouragement to all of us as we strive to continuously improve the guest experience.Additionally, we're pleased to know that you enjoyed the spaciousness of your room and found the perks to be beneficial. Creating a comfortable and enjoyable stay for our guests is important to us, and we're glad that you appreciated the extra amenities.We're also happy to hear that you enjoyed the bar staff's service and found the buffet to be nice. Providing a variety of dining options and excellent service is essential to us, and we're pleased that you had a positive dining experience.If there's anything else we can do to make your future stays even more enjoyable or if you have any further feedback to share, please don't hesitate to let us know. We're always here to ensure your stay with us is nothing short of fantastic.Looking forward to welcoming you back for another wonderful stay in the future!Warm regards,

4/10 Poor

Angela

Travelled with family
Disliked: Cleanliness
We were in the basement level of the hotel, our room was very rundown and smelled like mildew. The AC didn’t keep the room very cool. The tiny refrigerator sounded like a percolator brewing all night. The sliding glass door didn’t close completely. Luckily, we only planned our stay for one night to be close to the airport for our early flight. The free shuttle to the airport was on time and very convenient (only goes to airport every 2 hours), even though we had to arrive earlier than we were planning.
Stayed 1 night in Feb 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 26 Feb,2024
Dear AngelaThank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the unsatisfactory experience you encountered during your time with us.I am truly sorry to hear about the condition of your room and the inconveniences you faced, including the mildew smell, ineffective air conditioning, noisy refrigerator, and faulty sliding glass door. Please know that this is not the level of comfort and service we strive to provide to our guests, and we deeply regret any discomfort you experienced as a result.Your feedback is invaluable to us, and we will be addressing these issues with our maintenance team to ensure that corrective actions are taken to prevent similar occurrences in the future.On a positive note, we are glad to hear that you found the free shuttle service to the airport to be convenient and on time, despite the limited frequency. We understand the importance of a smooth and efficient airport transfer, especially for guests with early flights, and we are pleased that we were able to provide this service for you.We appreciate your understanding and patience during your stay, and we hope that we can have the opportunity to welcome you back in the future and provide you with a much-improved experience.If there is anything else we can assist you with or if you have any further comments, please do not hesitate to reach out to me directly.Sincerely yours,

10/10 Excellent

Domenico

Travelled with group
Liked: Staff & service
Good place
Stayed 6 nights in Feb 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 26 Feb,2024
Dear DomenicoThank you for choosing Kuta Paradiso Hotel and for sharing your feedback with us.We are delighted to hear that you found our hotel to be a good place for your stay. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're thrilled that we could meet your expectations in this regard.If there's anything else we can do to make your future stays even more enjoyable or if you have any further feedback to share, please don't hesitate to let us know. We're always here to ensure your stay with us is nothing short of fantastic.Looking forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 Excellent

Shoaib

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 26 Feb,2024
Dear ShoaibThank you for choosing Kuta Paradiso Hotel and for awarding us with a perfect rating!We are absolutely thrilled to receive your glowing review and to know that you had a flawless experience during your stay with us. Providing exceptional service and ensuring guest satisfaction are our top priorities, and we're delighted that we could exceed your expectations in every aspect.Your perfect rating is a testament to the hard work and dedication of our team members, who continuously strive to provide a memorable and enjoyable experience for all our guests.If there's anything else we can do to make your future stays even more enjoyable or if you have any further feedback to share, please don't hesitate to let us know. We're always here to ensure your stay with us is nothing short of fantastic.Looking forward to welcoming you back for another wonderful stay in the future!Warm regards,

8/10 Good

Ki

Travelled with family
Liked: Staff & service, amenities
Everyone was kind and service was good including shuttle service. I liked the pool and foods in the pool area.
Stayed 4 nights in Feb 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 15 Feb,2024
Dear KiThank you for choosing to stay at Kuta Paradiso Hotel and for sharing your wonderful feedback with us.We're delighted to hear that you had an enjoyable experience during your stay with us. It's fantastic to know that everyone you encountered was kind and that you received good service, including our shuttle service. We take great pride in providing excellent hospitality to our guests, and we're thrilled that we could meet your expectations in this regard.We're also pleased to hear that you liked our pool area and the food offerings available there. Creating memorable experiences for our guests is our top priority, and we're glad that you were able to relax and enjoy our amenities.If there's anything else we can do to make your future stays even more pleasant or if you have any further feedback to share, please don't hesitate to let us know. We're always here to ensure your stay with us is nothing short of fantastic.Looking forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 Excellent

Luke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is in reach, safe room, quiet. Respectful staff at all times. A welcomed holiday.
Stayed 2 nights in Feb 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 15 Feb,2024
Dear LukeThank you for choosing Kuta Paradiso Hotel for your holiday and for sharing your wonderful feedback with us.We are thrilled to hear that you had an enjoyable and memorable holiday with us. It's fantastic to know that you found everything within reach, and that you felt safe and comfortable in your room. We're also delighted that you appreciated the quiet environment and the respectful service provided by our staff throughout your stay.Creating positive guest experiences is our top priority, and we're pleased that we could contribute to making your holiday a welcomed and enjoyable one.If there's anything else we can do to make your future stays even more pleasant or if you have any further feedback to share, please don't hesitate to let us know. We're always here to ensure your stay with us is nothing short of fantastic.Looking forward to welcoming you back for another wonderful holiday in the future!Warm regards,

10/10 Excellent

Terrence, Carseldine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. 5 star, outside is showing the signs of aging, but rooms, reception, pool and restaurants are great. Wonderful location and many of the staff are super friendly and helpful. Great value too.
Stayed 9 nights in Feb 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 15 Feb,2024
Dear TarrenceThank you for choosing to stay at Kuta Paradiso Hotel and for sharing your experience with us.We are delighted to hear that you found our staff to be lovely, very friendly, and helpful during your stay. Providing exceptional service and creating positive guest experiences are our top priorities, and we're thrilled that our team members were able to assist you to the best of their abilities.Your kind words serve as a great source of motivation for our staff, and we will be sure to pass along your compliments to them.If there's anything else we can do to make your future stays even more enjoyable or if you have any further feedback to share, please don't hesitate to let us know. We're always here to ensure your stay with us is nothing short of fantastic.Looking forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staft are lovely and very friendly and help you as much as they can
Stayed 4 nights in Feb 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 15 Feb,2024
Dear DennisThank you for choosing to stay at Kuta Paradiso Hotel and for sharing your experience with us.We are delighted to hear that you found our staff to be lovely, very friendly, and helpful during your stay. Providing exceptional service and creating positive guest experiences are our top priorities, and we're thrilled that our team members were able to assist you to the best of their abilities.Your kind words serve as a great source of motivation for our staff, and we will be sure to pass along your compliments to them.If there's anything else we can do to make your future stays even more enjoyable or if you have any further feedback to share, please don't hesitate to let us know. We're always here to ensure your stay with us is nothing short of fantastic.Looking forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 Excellent

nikki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location! Very comfortable beds and great shower! The door to our cupboard was falling off the hinge though. But that’s minor. Wish we were staying more than one night! Could get comfy here
Stayed 1 night in Feb 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 15 Feb,2024
Dear NikkiThank you for choosing Kuta Paradiso Hotel for your recent stay and for sharing your feedback with us.We're delighted to hear that you found our location to be perfect and that you enjoyed our comfortable beds and great shower. However, we apologize for the inconvenience caused by the cupboard door issue. Your feedback is valuable, and we will address this promptly to ensure that such minor issues are resolved for future guests.It's heartwarming to know that despite this minor setback, you found our hotel comfortable and wished you could have stayed longer. We would love to have you back for a more extended stay whenever you have the chance!If there's anything else we can do to make your future stays even more enjoyable or if you have any further feedback to share, please don't hesitate to let us know. We're always here to ensure your stay with us is nothing short of fantastic.Looking forward to welcoming you back for another comfortable and memorable stay in the future!Warm regards,

10/10 Excellent

Kate

Stayed 9 nights in Jan 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 15 Feb,2024
Dear KateThank you so much for taking the time to rate your recent stay at Kuta Paradiso Hotel. We are absolutely thrilled to receive a perfect 5 out of 5 rating from you!Your feedback means the world to us, and it's incredibly rewarding to know that you had such an exceptional experience during your time with us.If there's anything else we can do to make your future stays even better, please don't hesitate to let us know. We're always here to ensure your stay is nothing short of fantastic.We look forward to welcoming you back for another outstanding stay in the future.Warm regards,

10/10 Excellent

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property definitely has some extra milage and i know covid hurt everyone business, staff was awesome and a good value we did enjoy our stay
Stayed 2 nights in Jan 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 31 Jan,2024
Dear ArthurThank you for choosing to stay at our property and for sharing your feedback with us.We appreciate your understanding regarding any perceived wear and tear on our property, especially considering the challenges brought on by the pandemic. It's heartening to hear that despite this, you found our staff to be awesome and that you enjoyed good value during your stay.Your satisfaction is our priority, and we're glad that you had an enjoyable experience overall.If there are any specific areas where you feel we could improve, or if you have any additional feedback to share, please don't hesitate to reach out. Your insights are invaluable as we strive to enhance the guest experience.We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Warm regards,

10/10 Excellent

Robert James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 31 Jan,2024
Dear Robert JamesThank you so much for taking the time to rate your recent stay with us at Kuta Paradiso Hotel. We are absolutely thrilled to receive a perfect 5 out of 5 rating from you!Your feedback means the world to us, and it's incredibly rewarding to know that you had such an exceptional experience during your time with us.If there's anything else we can do to make your future stays even better, please don't hesitate to let us know. We're always here to ensure your stay is nothing short of fantastic.We look forward to welcoming you back for another outstanding stay in the future.Warm regards,

8/10 Good

Teresa

Travelled with family
Liked: Staff & service
Buffet area is air conditioned, food are left in the heat.
Stayed 7 nights in Jan 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 31 Jan,2024
Dear TeressaThank you for sharing your feedback regarding your recent dining experience at our buffet area. We sincerely apologize for any inconvenience caused by the food being left in the heat.Ensuring the quality and freshness of our food is of utmost importance to us, and we regret that we fell short of meeting your expectations on this occasion. Please rest assured that we are taking immediate steps to address this issue and improve our processes to prevent such occurrences in the future.We appreciate you bringing this matter to our attention, as it allows us to continually improve and provide better experiences for our guests.If there's anything else we can do to make amends or if you have any further feedback to share, please don't hesitate to reach out. We value your input and are committed to making your next visit with us even better.Thank you for choosing us, and we hope to have the opportunity to welcome you back for a more enjoyable experience.Warm regards,

6/10 Okay

Allison Jessica

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Staff were lovely and welcoming,in a busy and loud area. Neighbors have no decency for surrounding stayers (loud)
Stayed 5 nights in Jan 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 31 Jan,2024
Dear AlissonThank you for choosing Kuta Paradiso Hotel and for sharing your feedback with us.We're delighted to hear that you found our staff lovely and welcoming. However, we apologize for any inconvenience caused by noise disturbances from neighboring guests. Our team strives to ensure a peaceful and enjoyable stay for all guests, and we regret that this was not your experience.Your feedback is important to us, and we will address this issue with our team to find ways to minimize disturbances and enhance the overall guest experience.We appreciate your understanding and hope to have the opportunity to welcome you back for a more tranquil stay in the future.Sincerely yours,

4/10 Poor

jean-louis

Travelled with group
Disliked: Amenities, property conditions & facilities
Tout est de qualité moyenne et ne vaut pas 5 étoiles
Stayed 6 nights in Jan 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 31 Jan,2024
Dear Jean-LouiisThank you for choosing to stay at Kuta Paradiso Hotel and for sharing your feedback with us.We're sorry to hear that your experience did not meet your expectations and that you found our offerings to be average in quality. We take all guest feedback seriously, and we apologize for any disappointment.Your comments are valuable to us as we continuously strive to improve our services and facilities. We will review your feedback internally to identify areas where we can make enhancements to better meet the expectations of our guests.We appreciate your honesty and hope to have the opportunity to welcome you back in the future, providing you with an improved and more satisfying experience.Sincerely yours,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Almost Perfect Stay
The hotel is a winderful hotel in a perfect location that offeres free airport shuttles. We had a great stay and would stay there again. The only thing I had an issue with was that we paid for a "pool view" room and what we got was more of a "in the direction of the pool" room. There wasnt much of a view at all, more of a roof of resteraunt view. But like I said, we had a great stay.
Stayed 4 nights in Jan 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 31 Jan,2024
Dear JohnThank you for choosing to stay at Kuta Paradiso Hotel and for sharing your feedback with us. We are delighted to hear that you had a wonderful stay and that you found our hotel to be in a perfect location. We're also glad to know that you appreciated our complimentary airport shuttle service.However, we apologize for any disappointment caused by the room view not meeting your expectations. Your feedback regarding the "pool view" room is noted, and we will review our room descriptions to ensure accuracy for future guests.We appreciate your understanding and are pleased that this issue did not overshadow your overall experience with us.If there's anything else we can do to improve your future stays or if you have any further feedback to share, please don't hesitate to reach out. We value your input and are committed to making your next visit even more enjoyable.Thank you once again for your feedback, and we look forward to welcoming you back for another great stay.Warm regards,

10/10 Excellent

Hilary, Freehold

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic area of town, great pool, great staff and close to the airport
Stayed 1 night in Jan 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 31 Jan,2024
Dear HilaryThank you for choosing to stay at Kuta Paradiso Hotel and for sharing your wonderful feedback with us.We are thrilled to hear that you enjoyed our fantastic location in town, the great pool facilities, and the excellent service provided by our staff. It's also fantastic to know that our proximity to the airport added to the convenience of your stay.Your satisfaction is our top priority, and we're delighted that we could contribute to a memorable experience for you.If there's anything else we can do to make your future stays even more enjoyable or if you have any further feedback to share, please don't hesitate to let us know. We're always here to ensure your stay with us is nothing short of fantastic.We look forward to welcoming you back for another outstanding stay in the future.Warm regards,

4/10 Poor

Zahirali

Stayed 3 nights in Dec 2023
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 31 Jan,2024
Dear ZahiraliThank you for taking the time to provide your rating following your recent stay at our hotel. We appreciate your honesty, and we take your feedback seriously.We regret that your experience did not meet your expectations, and we apologize for any shortcomings you encountered during your stay. Your feedback is invaluable, and we are committed to addressing the areas where we fell short to ensure a better experience for our guests in the future.If you would like to provide further details or discuss your experience in more detail, please feel free to reach out to me directly. We value your input and hope to have the opportunity to welcome you back and provide you with an improved experience.Thank you for sharing your thoughts with us.Sincerely yours,

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great convenient hotel close to airport
Huge hotel very convenient to the airport and beach, great breakfast. Lots to do and chill. I asked for extended hours on my room which they organised and charged a small fee but great if you have an evening flight
Stayed 1 night in Jan 2024
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 31 Jan,2024
Dear MikeThank you for choosing to stay at Kuta Paradiso Hotel and for sharing your fantastic feedback with us.We're delighted to hear that you found our hotel to be huge and conveniently located near the airport and beach. It's wonderful to know that you enjoyed our great breakfast offerings and found plenty of activities to keep you entertained while also being able to relax.We're especially pleased to hear that our team was able to accommodate your request for extended room hours, providing you with flexibility for your evening flight. Your satisfaction is our priority, and we're glad we could make your stay more convenient.If there's anything else we can do to make your future stays even more enjoyable or if you have any further feedback to share, please don't hesitate to let us know. We're always here to ensure your stay with us is nothing short of fantastic.We look forward to welcoming you back for another outstanding stay in the future.Warm regards,

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach, bars, restaurants. Great pool, rooms and breakfast. Staff very friendly and helpful.
Stayed 5 nights in Dec 2023
Response from Rio Yudha, Ecommerce Manager, Kuta Paradiso Hotel on 2 Jan,2024
Dear MatthewThank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your stay at Kuta Paradiso Hotel and that our proximity to the beach, bars, and restaurants, along with our great pool, rooms, and breakfast, contributed to a memorable experience.Our team at Kuta Paradiso Hotel takes pride in providing friendly and helpful service to ensure our guests have a comfortable and enjoyable stay. We appreciate your kind words and are thrilled to have met your expectations.If you have any further feedback or suggestions, please feel free to share them with us. We look forward to welcoming you back to Kuta Paradiso Hotel in the future.Sincerely,

8/10 Good

Gregory, Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff from airport shuttle driver to pool attendant and all the rest in between. Everything is right at the doorstep of this resort. Only downside is the breakfast as many items are not available unless you ask for them so not really an American Buffet. They seem to cater more towards local business men.
Stayed 7 nights in Dec 2023
Response from Rio Yudha Ecommerce Manager Kuta Paradiso Hotel on 2 Jan,2024
Dear GregoryThank you for taking the time to share your feedback with us. We appreciate your kind words regarding our friendly staff and the convenient location of our resort. It's always encouraging to hear positive comments about the team and our surroundings.We apologize for any inconvenience you experienced with the breakfast offerings. We take your comments seriously and will address this issue with our culinary team to ensure a more seamless and satisfying dining experience for our guests. Your feedback is invaluable in helping us improve our services.At Kuta Paradiso Hotel, we strive to cater to the diverse preferences of our guests, and we regret if we fell short of your expectations in this instance. Please rest assured that your concerns will be shared with the relevant departments for immediate attention and improvement.We genuinely value your input, and we hope to have the opportunity to welcome you back in the future, providing an even more enjoyable stay.Sincerely yours,

10/10 Excellent

Liza

Liked: Cleanliness, staff & service, amenities
Stayed 14 nights in Dec 2023
Response from Rio Yudha, Ecommerce Manager, Kuta Paradiso Hotel on 18 Dec,2023
Dear LizaWarmest greetings from Kuta Paradiso Hotel Thank you for providing a 5-star rating for your experience at Kuta Paradiso Hotel! We're thrilled to hear that you had a positive stay and that we met or exceeded your expectations.If there's anything specific you loved about your stay or if there's anything else you'd like to share, please feel free to let us know. We appreciate your choice to stay with us and look forward to the pleasure of welcoming you back for another enjoyable stay in the future.Thank you for your kind rating!Best Regards,

10/10 Excellent

Jocelyn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the restaurants were closed during our stay, but the area was very convenient and they provided an airport shuttle which was great. The rooms were clean and the pool was awesome. All the staff was very accommodating and helpful and we enjoyed the spa.
Stayed 1 night in Dec 2023
Response from Rio Yudha, Ecommerce Manager, Kuta Paradiso Hotel on 15 Dec,2023
Dear JocelynWarmest greetings from Kuta Paradiso Hotel Thank you for sharing your feedback with us. We appreciate your understanding regarding the restaurant closures during your stay, and we're pleased to hear that the overall area was convenient for you. It's great that you found our airport shuttle service valuable and that the cleanliness of the rooms and the pool's amenities met your expectations.We are especially delighted to know that our staff provided accommodating and helpful service throughout your stay. It's also wonderful to hear that you enjoyed the spa, adding an extra touch to your experience.We look forward to the pleasure of welcoming you back to Kuta Paradiso Hotel for another enjoyable stay.Thank you for choosing us!Best Regards,

10/10 Excellent

Laurence

Stayed 5 nights in Nov 2023
Response from Rio Yudha, Ecommerce Manager, Kuta Paradiso Hotel on 17 Dec,2023
Dear Laurence,Warmest greetings from Kuta Paradiso HotelThank you so much for the perfect rating! We're thrilled to learn that you had a flawless experience during your stay at Kuta Paradiso Hotel, and we appreciate you taking the time to share your positive feedback.Your satisfaction is our utmost priority, and we are delighted that we could meet your expectations. If there are specific aspects of your stay that you particularly enjoyed or any feedback you'd like to share, we would love to hear more about your positive experience.We look forward to the pleasure of welcoming you back to Kuta Paradiso Hotel for another exceptional stay. Thank you for choosing us!Best Regards,

10/10 Excellent

Hitesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Rio Yudha, Ecommerce Manager, Kuta Paradiso Hotel on 15 Dec,2023
Dear HiteshWarmest greetings from Kuta Paradiso Hotel Thank you so much for your fantastic rating! We're thrilled to know that your experience at Kuta Paradiso Hotel earned a perfect 5 out of 5.Your positive feedback is truly appreciated, and it motivates our team to continue delivering excellent service. We hope to have the pleasure of welcoming you back for another outstanding stay in the future.Thank you for choosing Kuta Paradiso Hotel!Best Regards,[Your Name][Your Position]Kuta Paradiso Hotel

10/10 Excellent

Khin Moe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very near to the beach and amenities. Convenient and cozy place. We stayed there for 7 nights and the room was upgraded, comes with outdoor private jacuzzi and corner room. Highly recommended.
Stayed 7 nights in Dec 2023
Response from Rio Yudha, Ecommerce Manager, Kuta Paradiso Hotel on 15 Dec,2023
Dear Khin MoeWarmest greetings from Kuta Paradiso Hotel Thank you for choosing Kuta Paradiso Hotel for your 7-night stay, and for sharing your positive experience with us. We are delighted to hear that you found our property conveniently located near the beach and amenities, providing a cozy and convenient retreat.It's fantastic to know that you enjoyed a room upgrade with an outdoor private jacuzzi, and that the corner room added an extra touch to your stay. We appreciate your recommendation, and we're thrilled to have been a part of making your time with us enjoyable.We look forward to the opportunity of welcoming you back to Kuta Paradiso Hotel for another wonderful experience.Thank you for your kind words!Best Regards,

10/10 Excellent

Nawell

Stayed 1 night in Dec 2023
Response from Rio Yudha, Ecommerce Manager, Kuta Paradiso Hotel on 15 Dec,2023
Dear NawellWarmest greetings from Kuta Paradiso Hotel Thank you sincerely for your perfect rating! We're thrilled to learn that you had a flawless experience during your stay at Kuta Paradiso Hotel. Your satisfaction is our utmost priority, and we are delighted that we could meet your expectations.If there are specific aspects of your stay that you particularly enjoyed or any feedback you'd like to share, we would love to hear more about your positive experience.We look forward to the pleasure of welcoming you back for another exceptional stay at Kuta Paradiso Hotel. Thank you for choosing us!Best Regards,