2/10 Terrible
Quang, portland
26 Mar,2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The girl at the front desk was dismissive and untrustworthy. She is lack of basic hospitality. I understand it’s a popular hostel, and she is busy but lying or not putting efforts is not a good customer services. I booked a private queen room bed, upon check in, she told me no single queen room is available and insisted on giving me a 4 person dorm room with a queen bed. I told her that is not what I booked. She dismissed me and saying it’s still a queen bed and guaranteed that I will be the only person in that room. I went to the room, I found a couple hair on the sheet, I am not sure that it’s even been cleaned. And No I don’t want the extra beds taken up space in my room when I have no need of it and that’s not what I booked. I went back down, I talked to her again and this time she gave me the room that I supposed to get. This was not the only time that she was not truthful… I realized that she said a certain lie so she doesn’t have to help after a few incidents. Also, dont waste your time and money on the massage service, I booked a deep tissue massage, and the girl was sitting on the chair while doing it (usually the masseurs use their body weight to go deep) asked her multiple time to do it harder, but it was just a waste of time. I was disappointed with this hostel services and would never be back or recommend it to anyone. There are other options.
Quang
Stayed 1 night in Mar 2024