First I'll acknowledge that the view is absolutely stunning and the children's pool is perfect for the little ones, with shade on the slides in the morning and late afternoon. My two toddlers loved these slides.
Upon check-in, our luggage was loaded onto a trolley and we were given key and directions to the room. There we waited for our luggage. And waited. And waited. I went downstairs after a while and our luggage was on the floor, next to the concierge's desk, who watched me pick up all our suitcases and head to the lift.
Our room had no towels so when I went downstairs, I asked reception for towels. "Sure, we'll send them right up!" We headed to the pool, thinking the towels would be there waiting for us after. No. I had to call reception and ask again.
Breakfast buffet isn't good, with nothing fresh. The children's club is closed (probably Covid related- understandable), but the babysitting services advertised on Hotels.com do not exist. The sofa bed is incredibly uncomfortable and we could barely sleep, especially given how much light and sound the doors let in. We actually ended up leaving the hotel two nights before we were supposed to, to find a hotel where sleep was a possibility and food was decent.