We booked 2 rooms for our family trip for 3 nights, when we arrived around 3.15pm, the rooms not yet get ready, we wait for around half an hour! As I prefer to pay at hotel for my booking, the staff told me that their credit card merchant is offline, we only can make payment by cash, when i request to pay when we check out, the staff said the merchant cannot be fixed even 3 days later, this is my first time to experience the hotel only can accept cash, we need to go to withdraw few thousand man! I'm suspect the hotel do not have the credit card merchant! They only give one access card for each family room and Super deluxe room where mostly hotel give two access cards!
Another funny thing is the telephone and TV devices only install when we get into the room! The room is smelly, toilet is dirty and there is a peanut size damage hole of the toilet bowl seat cover, the fitting is old and some of the cabinet laminate started peel out. It is really uncomfortable step in to toilet!
The staffs at the hotel never great you and no smiling at all! The breakfast serve at the next door of the 5 star hotel restaurant which not much of food variety.
The only good thing is they have good Wifi connection!
How disappointed to pay so much on this old and non standard hotel!