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Reviews of The Andaman, a Luxury Collection Resort, Langkawi

5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 659 out of 1000 reviews" "
Rating 8 - Good. 269 out of 1000 reviews" "
Rating 6 - Okay. 43 out of 1000 reviews" "
Rating 4 - Poor. 14 out of 1000 reviews" "
Rating 2 - Terrible. 15 out of 1000 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Misa

Stayed 1 night in Aug 2020

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service
The location is beautiful and understandable that it is in an ancient rainforest, however it doesn’t excuse the mould in some of the rooms or the hair that was clogging the sinks and showers. On arrival we decided to have lunch as they prepped our room, we found flies in our salads, not one but three. We had a 1.5 year old with us, so you can only imagine our shock when the room smelt of damp. They finally agreed to changing our room to only find more damp growing even on the pictures displayed on the walls. The room had a private pool so it was mean to be an upgrade but the pool was filthy. It had moss growing on the sides and also plenty of bugs floating on the top. Wouldn’t recommend staying here with children. They did make it up to us in some way, but it wasn’t the best, especially considering the price.
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Average not 5 star
The hotel is set on the beautiful beach on the Datai bay which can not be beaten in Langkwai. We had a private pool suite, which was spacious and appeared well equipped, but within a short time we noticed a clear lack of maintenance inside and out. We had a faulty toilet which despite asking was never seen to. There are many design flaws ie. a wardrobe door blocking a toilet door. Both televisions were unusable as the screens were green. We also never had our minibar replenished, in the end we stopped complaining about any issues as nothing was getting done, and who wants to go on holiday to spend it complaining? The staff were keen and friendly but there was a clear lack of training for many, and through no fault of their own were often completely overwhelmed in the bars and restaurants. The food was also average on the whole. Some days we had a super meal and others were either left waiting excessive times or were disappointed by what was presented. For families with children there is plenty to do and the friendly staff do make an effort. But you get what you pay for and the price point reflects this, The Andaman is not on par with many other 5 star resorts on the island and is out stripped by many other 4 and 5 star hotels available at a similar price point.
Stayed 4 nights in Dec 2020

10/10 Excellent

siti aishah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2020

10/10 Excellent

Laura

Stayed 2 nights in Dec 2020

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation for couple
I love the place, clean and quite. and the beaches was nice.
Stayed 1 night in Aug 2020

10/10 Excellent

Andrew, Malaysia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has corals at the front beach. Love the view to the sea
Stayed 3 nights in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic stay at Langkawi best resort
The resort and private beach is beautiful. The beach is cleaned multiple time a day and very private. My room has wonderful Seaview and the bed is super big. Daily housekeeping is great. The restaurants are good. Breakfast is excellent with lots of choices and just RM40 per pax if booked during check in time. Both dishes at Tepian Laut and main restaurant are very nice. The part that I like most is the friendly services. Very helpful in adhoc requests. One of my best vacation place. ✌️ ✌️ ✌️
Stayed 4 nights in Sep 2020

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was pleasure to stay at the hotel and great service and hospitality. Just a little far from the city but you get the best view
Stayed 1 night in Aug 2020

8/10 Good

KrisCharan, Kuala Lumpur

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay at the Andaman. Lovely swimming pool with slide. Service was great.
Stayed 4 nights in Aug 2020

8/10 Good

Verified traveller

Stayed 4 nights in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Langkawi
Excellent service and amenities. Pretty good food, no complaints. I will return to The Andaman whenever I visit Langkawi in the future.
Stayed 3 nights in Aug 2020

10/10 Excellent

Raphael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

Malcolm Hohls

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2020

10/10 Excellent

Farida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Andaman after Lock Down 2020
We stayed for just 3 nights. The staff were very helpful and attentive. Nothing was too much trouble and the facilities were impeccable. The food was delicious and my 14year old son and I had a wonderful time. The beach was regularly cleaned from the rubbish that the tide threw up. My massage was so relaxing. We would highly the Andaman and stay here again.
Stayed 3 nights in Jul 2020

10/10 Excellent

Nantha, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to be. Excellent and will definitely do it again.
Stayed 3 nights in Jun 2018

2/10 Terrible

Verified traveller

Stayed 5 nights in Mar 2020

10/10 Excellent

Y.R, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply amazing! The location is idyllic, there is always a murmur animals/waves in the background. Also means getting anywhere else on the island is at least 30mins away. We stayed in Pentai Cenang for a few days and did all of our sightseeing from there. Very happy with the room and the amenities. Brilliant food. We ate at the The Japanese Restaurant Beach Bar and Tepian Laut. The food was simply delicious, even a simple pizza was amazing! I would say that the prices were reasonable and the portions were generous. The pool area isn't huge but sufficient although do not have a lifeguard on duty. The seabed is not the smooth as I was expecting as the there is a lot of dead coral (consequence of the Tsunami) but certainly swimmable and there are lots of fishes and crabs to be found. Staff - absolutely, 100% second to none. Having stayed in many different hotels, I really believe the staff can really be the deciding factor of a good experience. The team here are truly exceptional. I would hesitate to stay there again
Stayed 4 nights in Mar 2020

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely one night stay
We only stayed one night, but loved every minute of this stay. Hotel setting is stunning amongst the rainforest, with lots of wildlife the surrounding trees. Food was excellent and we loved the pool area. Staff were also very attentive. A great stay
Stayed 1 night in Mar 2020

10/10 Excellent

Evgeniy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpectedly amazing
It was amazing, had one of the best holidays ever
Stayed 3 nights in Mar 2020

4/10 Poor

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2020

10/10 Excellent

Jessica R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
highly recommend -- the beach is stunning, and service was excellent. Everyone at the Andaman was extremely kind and helpful.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serene and friendly with super breakfast
In my opinion, the Andaman is certainly a five star resort, but with a very informal and friendly framing that was appealing to us. The staff is so friendly and engaging, and makes you feel like you are around friends. Once at the resort, my family experienced no sales or consumption push, just fun people to be around. Dining wise we specifically enjoyed the vast breakfast buffet covering every desire and the Japanese restaurant. Other things of note are the outstandingly beautiful bay, complete with dolphins, and every person we interacted with. Outdoors, both the pool and bay felt very clean and nice, and indoors we especially enjoyed the pretty view and the truly family sized bathroom. I also thought the open air design of the lobby was stunning. For me, I would probably recommend that the resort considers banning smoking immediately around the pool, since the grounds are more than large enough that also smokers can be accommodated, but maybe not right by the kids friendly pool. We enjoyed every moment at the Andaman and are so happy that we chose to go there.
Stayed 5 nights in Feb 2020

10/10 Excellent

Fiona, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort on the edge of the rainforest and backed onto Datai Bay with beach front. All the hotel staff were very friendly and welcoming from check-in and all the restaurants. Restaurant options on the resort were good with variety as there isn’t much nearby for dining option, breakfast buffet was really good. Room was clean and comfortable. Resort had a nice pool and beach area looked really nice but difficult to swim in as there are a lot of rocks and dead coral which were very painful to walk in without proper water shoes, beware of getting cuts. Can’t really swim during low tide with all the rocks and coral but can walk further down the beach where there appears to be less rocky. Overall we enjoyed our stay at the resort.
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amazing staff. Dinner on the beach during Chinese New Year was well organised.
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quite place, very helpfull and friendly staff. Nice view form beach bar.
Stayed 9 nights in Jan 2020

8/10 Good

Mats

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

10/10 Excellent

Mills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rainforest setting is definitely the stand out feature of the Andaman. We were happy with our room and it’s amenities, although it had a damp smell to it which dissipated after one day. The restaurants and their wait staff are all excellent with high standard of produce and cooking. We thought the guided snorkel at the Coral Nursery and the night walk was very informative and the educational. Our only gripe was a minor one with some minor mistakes housekeeping made, in terms of lack of attention to detail in one or two instances which we fed back to the concierge. Overall, the Andaman is a very well thought out product and has strong systems that helps it run smoothly. Well done management and all staff involved.
Stayed 4 nights in Jan 2020

10/10 Excellent

Julia, Toronto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, lots of wildlife, although fully booked, the hotel doesn't feel crowded and the design of the hotel makes you to feel like you're in langkawi close to the rainforest unlike other hotels which is so generic that you can be anywhere that's hot and has a beach.
Stayed 3 nights in Dec 2019

10/10 Excellent

Sanjay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

10/10 Excellent

Farida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2019

10/10 Excellent

Tanveer

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning views and amazing service
Amazing service and facilities from start to finish, very peaceful and stunning views in our sea view room.
Stayed 3 nights in Dec 2019

10/10 Excellent

Thiepa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingggg
Was the most amazing resort I’ve ever stayed in. Staff were insanely friendly, welcoming and always willing to help. The rooms and the facilities are gorgeous and there are great watersport activities available at the resort.
Stayed 2 nights in Dec 2019

10/10 Excellent

Ahmed R.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Vinceton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Family Holiday
The service provided by the staff is first class! They are friendly, helpfull and genuine. The facilities and the beach is world class. However the choice of food at Tepian Laut restaurant is terrible not to mention the quality. Not worth for what we paid.
Stayed 2 nights in Dec 2019

10/10 Excellent

Aayush

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Andrew

Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly and took the effort to make guests feel at home.
Stayed 3 nights in Dec 2019

8/10 Good

Yau Hwa

Stayed 3 nights in Nov 2019

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay very enjoyable! The concierge was very helpful and breakfast excellent.
Stayed 3 nights in Nov 2019

10/10 Excellent

Gavin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very lovely hotel would highly reccomend to those looking for a luxurious and peaceful stay in the rainforest
Stayed 4 nights in Nov 2019

10/10 Excellent

KARI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Shaikh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019

10/10 Excellent

Genuine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

M A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel set in rain forest mostly secluded from the rest of the island (apart from one other hotel around the bay). Rooms & services as you would expect from a luxury hotel. Service was excellent especially down at the beach bar/Jala Seafood restaurant/Tepian Laut restaurant complex. Fantastic barman & bar manager make for a relaxed friendly atmosphere for everyone.
Stayed 4 nights in Oct 2019

8/10 Good

Karina

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Oct 2019