Poolside bar

Reviews of Sun Island Hotel & Spa Legian

4 out of 5
Sun Island Hotel & Spa Legian
Jl. Legian 123, Legian, Bali

Reviews

8.4

Very good

Rating 10 - Excellent. 356 out of 825 reviews" "
Rating 8 - Good. 342 out of 825 reviews" "
Rating 6 - Okay. 82 out of 825 reviews" "
Rating 4 - Poor. 26 out of 825 reviews" "
Rating 2 - Terrible. 19 out of 825 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

craig

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Enjoyed talking with them. Loved the pool , room was great.really nice set up of the hotel.
Stayed 4 nights in Mar 2024

8/10 Good

Davina Maree

Travelled with family
Liked: Cleanliness
I've stayed at the Sun Island Legian numerous times and always really enjoyed it. Unfortunately, this time we found out on check in the main pool was closed, which is the main reason I like to stay there. The staff on check-in were quite short and not helpful. Breakfast was really limited compared to previous stays. Our air-conditioning wouldn't work one night and we waited over an hour for someone to come and look at it, no one came and I had to go to reception and strongly suggest a switch of rooms, which the staff were reluctant to do. This took another half an hour with no apologies or real care from reception. On our final day the manger told us we could have switched to another one of their resorts at anytime because of the pool, this was not offered at all during the whole stay. Just a bit disappointed and probably will look elsewhere next time I'm in Legian.
Stayed 6 nights in Feb 2024

6/10 Okay

David

Travelled with partner
Liked: Amenities
Handy to everything
Stayed 3 nights in Feb 2024

10/10 Excellent

Wendell

Travelled with family
Liked: Cleanliness, staff & service
The staff were all kind! Shout out to the bartender Rei
Stayed 5 nights in Jan 2024
Response from ISM on 5 Feb,2024
Dear Mr/Ms. WendellThank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed your stay with us. Thank you and appreciate your compliment to Rei our bartender and will pass on to him his excellent service. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation.We sincerely hope that you can recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back when you return to Bali in the future.Best regards,The Management

6/10 Okay

Mark

Response from ISM on 5 Feb,2024
Dear Mr. Mark,Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed your stay with us. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation.We sincerely hope that you can recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back when you return to Bali in the future.Best regards,The Management

10/10 Excellent

Keefer

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Extememly happy with the value of this hotel. The staff was spectacualrly welcoming every time I saw them, and genuinely wanted the best for us during our stay. The location is great if you like endless dining options, night life, or the beach, all within walkable distances. Also, no need to walk to the corner store for drinking water, as Sun island provides free water from dispensers located just steps away from your room on each floor. This beats other 4 or five stare hotels I've been to here in Bali! The only cons I can think of are that the deck boards around the pool areas are quite tired and unsafe in a couple spots, and a few minor interior finishings around the hotel are the same way. Nothing horrible, just watch your step. This is understandable because of what Covid did to the local economy here. Every hotel I've stayed at has been this way to some degree.
Stayed 5 nights in Dec 2023
Response from ISM on 5 Feb,2024
Dear Mr. Keefer,Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed your stay with us, especially with the location and service from the staff. Appreciate your constructive comments about the pool deck, and so pleased to inform you that the project on pool decking is ongoing now. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation.We sincerely hope that you can recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back when you return to Bali in the future.Best regards,The Management

8/10 Good

peter james

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff neat rooms close to shops etc 👌
Stayed 7 nights in Dec 2023
Response from ISM on 5 Feb,2024
Dear Mr. James,Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed your stay with us, especially with the location and service from the staff. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation.We sincerely hope that you can recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back when you return to Bali in the future.Best regards,The Management

8/10 Good

Paul

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The property was being renovated during our stay (decking), pool bar and 24hr lobby reception staff were all very welcome and helpful. Special thank you to 'Louis' for his great speedy check in and very reasonable check out. Staff very responsive to any concerns.
Stayed 9 nights in Dec 2023
Response from ISM on 5 Feb,2024
Dear Mr. Paul,Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed your stay with us, especially with the location and service from the staff. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation.We sincerely hope that you can recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back when you return to Bali in the future.Best regards,The Management

6/10 Okay

AIJIN JOS, SEVILLE GROVE

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Not very great , but manageable . good location , rooms are very small , breakfast just below average , not recommended
Stayed 3 nights in Dec 2023

8/10 Good

John, Swanview

Travelled with partner
Liked: Cleanliness, staff & service, amenities
central for me clean friendly
Stayed 4 nights in Nov 2023

6/10 Okay

Roland

Liked: Cleanliness, staff & service
Stayed 7 nights in Nov 2023

8/10 Good

Pezhman

Travelled with family
Liked: Staff & service
Staffs
Stayed 10 nights in Oct 2023
Response from ISM on 13 Nov,2023
Dear Mr. PexhmanWarmest greetings from Sun Island Bali.Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed your stay with us, especially the staff. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation.We sincerely hope that you could recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back when you return to Bali in the future.Best regards,The Management

10/10 Excellent

Jenny

Stayed 6 nights in Oct 2023

4/10 Poor

Joseph

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Limited Wifi. Pool was green up to 3 days of arriving. Decking around pool area shocking and unsafe. Upgrade required urgent
Stayed 9 nights in Oct 2023
Response from ISM on 13 Nov,2023
Dear Mr. Joseph,Warmest greetings from Sun Island Bali.Thank you for sharing an honest review of your recent stay at the Sun Island Hotel & Spa Legian. We are saddened to learn that your experience was not as satisfactory as you expected. Please be assured that your feedback has been taken into our immediate concern and we will make sure that corrective actions are taken accordingly. Please know that our main goal is to provide comfortable accommodation and dedicated service. In the end, we are sincerely looking forward to welcoming you back with improved service and warmer hospitality.Best regards,The Management

6/10 Okay

Jason

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Having stayed here when it first opened have found the upkeep has dropped off immensely . Swim up bar available but unstaffed , no ladder out of said pool cut my foot climbing out due to broken flooring . Breakfast dissapointing . I like the hotel and staff are really good but just dissapointed knowing how good it was and can be .
Stayed 7 nights in Oct 2023
Response from ISM on 16 Oct,2023
Dear Mr. Jason,Warmest greetings from Sun Island Bali.Thank you for sharing an honest review of your recent stay at the Sun Island Hotel & Spa Legian. We are saddened to learn that your experience was not as satisfactory as you expected, except for the service from the staff. Please be assured that your feedback has been taken into our immediate concern and we will make sure that corrective actions are taken accordingly. Please know that our main goal is to provide comfortable accommodation and dedicated service. Therefore, your feedback will be beneficial for us to keep improving our service. In the end, we are sincerely looking forward to welcoming you back with improved service and warmer hospitality.Best regards,The Management

2/10 Terrible

Raquele

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was very dirty and run down, breakfast was definitely the worst I’ve ever had, bathroom was dirty and had hair in the shower (not my own), pool bar was closed down and was so dirty and unpleasant. Would never stay again or recommend to anyone else. Lift was also broken down so had to take multiple flights of stairs to get to my room and was never offered help with bags when returning to my room after shopping
Stayed 2 nights in Oct 2023
Response from ISM on 16 Oct,2023
Dear Ms. Raquele,Warmest greetings from Sun Island Bali.Thank you for sharing an honest review of your recent stay at the Sun Island Hotel & Spa Legian. We are saddened to learn that your experience was not as satisfactory as you expected. Please be assured that your feedback has been taken into our immediate concern and we will make sure that corrective actions are taken accordingly. Please know that our main goal is to provide comfortable accommodation and dedicated service. Therefore, your feedback will be beneficial for us to keep improving our service. In the end, we are sincerely looking forward to welcoming you back with improved service and warmer hospitality.Best regards,The Management

10/10 Excellent

Tia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay on a budget with excellent staff!
Stayed 3 nights in Oct 2023
Response from ISM on 16 Oct,2023
Dear Ms. Tia,Warmest greetings from Sun Island Bali.Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed your stay with us. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation.We sincerely hope that you could recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back when you return to Bali in the future.Best regards,The Management

6/10 Okay

Ahmad

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Lovely staff and excellent location but the place is very unsafe and very run down. Timber around the pool is very dangerous to walk on. Very basic breakfast but excellent staff and service.
Stayed 6 nights in Oct 2023
Response from ISM on 16 Oct,2023
Dear Mr. Ahmad,Warmest greetings from Sun Island Bali.Thank you for sharing an honest review of your recent stay at the Sun Island Hotel & Spa Legian. We are saddened to learn that your experience was not as satisfactory as you expected, except for the service from the staff. Please be assured that your feedback has been taken into our immediate concern and we will make sure that corrective actions are taken accordingly. Please know that our main goal is to provide comfortable accommodation and dedicated service. Therefore, your feedback will be beneficial for us to keep improving our service. In the end, we are sincerely looking forward to welcoming you back with improved service and warmer hospitality.Best regards,The Management

10/10 Excellent

Ngoc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from ISM on 9 Oct,2023
Dear Mr. Ngoc,Warmest greetings from Sun Island Bali.Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed your stay with us. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation.We sincerely hope that you could recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back when you return to Bali in the future.Best regards,The Management

10/10 Excellent

Ray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and very attentive to guests. We had breakfast included every day which was always fresh and tasty with a mix of westerns and Balinese cuisine. The hotel itself was kept to a high standard, however the scars of The Great Reset (COVID) still show with some area requiring a bit of maintenance. What made this adventure memorable was the fantastic staff across the board, however special shout out to Noki and Adit who would go above and beyond to make us feel welcome. Definitely coming back!
Stayed 12 nights in Sep 2023
Response from ISM on 9 Oct,2023
Dear Mr. Ray,Warmest greetings from Sun Island Bali.Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed your stay with us, especially the service from the staff. I will pass your shout to Noki and Adit. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation.We sincerely hope that you could recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back when you return to Bali in the future.Best regards,The Management

10/10 Excellent

Tian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from ISM on 9 Oct,2023
Dear Mr/Ms. Tian,Warmest greetings from Sun Island Bali.Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed your stay with us. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation.We sincerely hope that you could recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back when you return to Bali in the future.Best regards,The Management

10/10 Excellent

George

Stayed 2 nights in Sep 2023
Response from ISM on 9 Oct,2023
Dear Mr. George,Warmest greetings from Sun Island Bali.Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed your stay with us. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation.We sincerely hope that you could recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back when you return to Bali in the future.Best regards,The Management

4/10 Poor

CZESLAW ANTONI

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room very good breakfast very poor cant eat it hav to go out for better food swimming pool very bad state
Stayed 7 nights in Aug 2023
Response from ISM on 18 Sept,2023
Dear Mr. Czeslaw,Warmest greetings from Sun Island Bali.Thank you for sharing an honest review of your recent stay at the Sun Island Hotel & Spa Legian, We are saddened to learn that your experience was not as satisfactory as you expected, especially breakfast and swimming pool. Please be assured that your feedback has been taken into our immediate concern and we will make sure that corrective actions are taken accordingly. Please know that our main goal is to provide comfortable accommodation and dedicated service. Therefore, your feedback will be beneficial for us to keep improving our service. In the end, we are sincerely looking forward to welcoming you back with improved service and warmer hospitality.Best regards,The Management

10/10 Excellent

Mansor, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd stay in 8 months. Service level has been maintained.
Stayed 2 nights in Aug 2023
Response from ISM on 18 Sept,2023
Dear Mr. Mansor,Warmest greetings from Sun Island Bali.Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed your 2nd stay with us. Rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation.We sincerely hope that you could recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back when you return to Bali in the future.Best regards,The Management

2/10 Terrible

Belinda

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was worn, torn, outdated, fridge not working, safe not working, towels frayed and stained and appeared very old, sheets stained. Pool area the hand railing rusted through and dangerous. The timber decking lifting all around pool exposing nails. Foot fell through timber decking into the pool underneath. The breakfast on offer was poor quality, the breakfast was very limited in choice, croissants tasted as if they were a day old and insects in the butter and jam.
Stayed 3 nights in Aug 2023
Response from ISM on 18 Sept,2023
Dear Ms. Belinda,Warmest greetings from Sun Island Bali.Thank you for sharing an honest review of your recent stay at the Sun Island Hotel & Spa Legian. We are saddened to learn that your experience was not as satisfactory as you expected. So sorry to hear that your feet fell through timber decking into the pool underneath and hope fine with your foot, We do appreciate your constructive comments and please accept my sincere apologies. Please be assured that your feedback has been taken into our immediate concern and we will make sure that corrective actions are taken accordingly. Please know that our main goal is to provide comfortable accommodation and dedicated service. Therefore, your feedback will be beneficial for us to keep improving our service. In the end, we are sincerely looking forward to welcoming you back with improved service and warmer hospitality.Best regards,The Management

6/10 Okay

John, Swanview

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was just average
Stayed 7 nights in Aug 2023
Response from ISM on 14 Aug,2023
Dear Mr. John,Warmest greetings from Sun Island Bali.Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed your stay with us, except breakfast. Rest assured your feedback would be taken as an encouragement to keep maintaining our standard of service in any given situation.We sincerely hope that you could recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back when you return to Bali in the future.Best regards,The Management

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were as usual, absolutely fantastic. My room was nice but unfortunately it was very loud with noisy neighbours both in the hotel and next door to the hotel. Location was of course great as its right on the main strip.
Stayed 2 nights in Jul 2023
Response from ISM on 7 Aug,2023
Dear Mr. James,Warmest greetings from Sun Island Bali.Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed your stay with us, however so sorry to hear your expereince with noisy, next stay you may request the room facing to the back or south. Rest assured your feedback would be taken as an encouragement to keep maintaining our standard of service in any given situation.We sincerely hope that you could recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back when you return to Bali in the future.Best regards,The Management

8/10 Good

Terence Bill, Perth

Liked: Staff & service
Rooms are great value but the pool area needs repairing and it would be nice to have hand rail to help get in and out of pool, the breakfast was about a 4 out of 10.
Stayed 6 nights in Jul 2023
Response from ISM on 7 Aug,2023
Dear Mr. Bill,Warmest greetings from Sun Island Bali.Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. Appreciate your constructive comments concerning the pool area as well as the handrail. We are pleased to learn that you enjoyed your stay with us. Rest assured your feedback would be taken as an encouragement to keep maintaining our standard of service in any given situation.We sincerely hope that you could recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back when you return to Bali in the future.Best regards,The Management

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to stay and convenient to everything.
Stayed 4 nights in Jul 2023
Response from ISM on 31 Jul,2023
Dear Mr. James,Warmest greetings from Sun Island Bali.Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Kuta. We are pleased to learn that you enjoyed the services from the staff and location during your stay with us. Rest assured your feedback would be taken as an encouragement to keep maintaining our standard of service in any given situation.We sincerely hope you could recommend the Sun Island Hotel & Spa Kuta to your friends and families, In the end, we are looking forward to welcoming you back to your 2nd home the Sun Island Hotel & Spa Kuta when you return to Bali in the future. Best regards,The Management

10/10 Excellent

José

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from ISM on 27 Jul,2023
Dear Mr. Jose,Warmest greetings from Sun Island Bali.Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed the facilities, location and services from staff during your stay with us. Rest assured your feedback would be taken as an encouragement to keep maintaining our standard of service in any given situation.We sincerely hope that you could recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back at the Sun Island Hotel & Spa Legian when you return to Bali not too distant future.Best regards,The Management

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Response from ISM on 27 Jul,2023
Dear Ms. Lisa,Warmest greetings from Sun Island Bali.Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed your stay with us. Rest assured your feedback would be taken as an encouragement to keep maintaining our standard of service in any given situation.We sincerely hope that you could recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back at the Sun Island Hotel & Spa Legian when you return to Bali not too distant future.Best regards,The Management

8/10 Good

Craig

Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2023
Response from ISM on 16 May,2023
Dear Mr. Craig,Warmest greetings from Sun Island Bali.Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed your stay with us. Rest assured your feedback would be taken as an encouragement to keep maintaining our standard of service in any given situation.We sincerely hope that you could recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back when you return to Bali in the future.Best regards,The Management

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
While the hotel is great value for money and the staff are lovley the property has been run down since our last visit (in 2019, so half expected). Its a shame as the wifi is great, rooms are a decent size and the air con is always ice cold but the property itself has fallen into some disarry (like elevators not working the whole stay) and there was no one in the pool areas which used to be our favourite part. Its one of the only spots with a swim up pool bar looking over legian but with no staff up there and the bar empty it wasnt inviting at all and a huge bummer.
Stayed 4 nights in Mar 2023
Response from ISM on 10 Apr,2023
Dear Mr. Mchael,Warmest greetings from Sun Island Bali.Thank you for sharing an honest review of your recent stay at the Sun Island Hotel & Spa Legian. We are saddened to learn that your experience was not as satisfactory as you expected. Please be assured that your feedback has been taken into our immediate concern and we will make sure that corrective actions are taken accordingly. Please know that our main goal is to provide comfortable accommodation and dedicated service. Therefore, your feedback will be beneficial for us to keep improving our service. In the end, we are sincerely looking forward to welcoming you back with improved service and warmer hospitality.Best regards,The Management

8/10 Good

Douglas

Liked: Cleanliness, staff & service
Nice room. Good service, pool area is a big trip hazard, loose timber, screws sticking out
Stayed 9 nights in Mar 2023
Response from ISM on 28 Mar,2023
Dear Mr.Douglas,Warmest greetings from Sun Island Bali.Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed the service from the staff during your stay with us. Appreciate of your contructive comment on timbers pool deck,. Rest assured your feedback would be taken as an encouragement to keep maintaining our standard of service in any given situation.We sincerely hope that you could recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back when you return to Bali in the future.Best regards,The Management

10/10 Excellent

helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay, good value
Response from ISM on 28 Mar,2023
Dear Ms. Helen,Warmest greetings from Sun Island Bali.Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed your stay with us. Rest assured your feedback would be taken as an encouragement to keep maintaining our standard of service in any given situation.We sincerely hope that you could recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back when you return to Bali in the future.Best regards,The Management

6/10 Okay

Kerrina Lorraine

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
None of the advertised facilities are here. Roof top bar was closed. Pool bar also closed. Pool area in serious need of maintenance!! Fell through some decking next to the fence, when trying to look out at views, so be very careful!! The decking needs full replacement. Showers and bathroom very dirty. Staff are absolutely lovely but I would NOT stay here again.
Stayed 12 nights in Feb 2023
Response from Ism on 10 Mar,2023
Dear Ms. Kerrina Lorraine,Warmest greetings from Sun Island Bali.Thank you for sharing an honest review of your recent stay at the Sun Island Hotel & Spa Legian. We are saddened to learn that your experience was not as satisfactory as you expected. Please be assured that your feedback has been taken into our immediate concern and we will make sure that corrective actions are taken accordingly. Please know that our main goal is to provide comfortable accommodation and dedicated service. Therefore, your feedback will be beneficial for us to keep improving our service.In the end, we are sincerely looking forward to welcoming you back with improved service and warmer hospitality.Best regards,The Management

10/10 Excellent

Jason

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2023
Response from ISM on 27 Feb,2023
Dear Mr. Jason,Warmest greetings from Sun Island Bali.Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed the facilities, location and services from staff during your stay with us. We sincerely hope that you could recommend the Sun Island Hotel & Spa Legian to your friends and families for accommodation on their holiday in BalIn the end, we are looking forward to welcoming you back at the Sun Island Hotel & Spa Legian when you return to Bali not too distant future.Best regards,The Management

6/10 Okay

Christina

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Room was small, breakfast buffet had nothing but some dry noodles and a egg station. Very bland. Hotel very quiet hardly any guests.
Stayed 2 nights in Feb 2023
Response from ISM on 27 Feb,2023
Dear Ms. Christina,Warmest greetings from Sun Island Bali.Thank you for sharing an honest review of your recent stay at the Sun Island Hotel & Spa Legian. We are saddened to learn that your experience was not as satisfactory as you expected. Please be assured that your feedback has been taken into our immediate concern and we will make sure that corrective actions are taken accordingly. Please know that our main goal is to provide comfortable accommodation and dedicated service. Therefore, your feedback will be beneficial for us to keep improving our service. In the end, we are sincerely looking forward to welcoming you back with improved service and warmer hospitality.Best regards,The Management

6/10 Okay

Cody

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Didn’t recover the “vip” upgrade listed when I booked, once arrived there’s only one poor staff working at the front counter so quite a wait to check in or be served at all, roof top bar closed and only found this out once we arrived, pool bar on the other pool was closed and only discovered this as we arrived as well which wasn’t great we would have booked elsewhere if we new there wasn’t going to be any bars or service by the pool, elevator wasnt working the whole stay, lucky we were only on the second floor so wasn’t an issue carrying bags up or down but be aware if you are at a higher level. Probably wouldn’t go back again unfortunately,
Response from Ism on 24 Jan,2023
Dear Ms. Cody,Warmest greetings from Sun Island Bali.Thank you for sharing an honest review of your recent stay at the Sun Island Hotel & Spa Legian. We are saddened to learn that your experience was not as satisfactory as you expected. Please be assured that your feedback has been taken into our immediate concern and we will make sure that corrective actions are taken accordingly. Please know that our main goal is to provide comfortable accommodation and dedicated service. In the end, we are sincerely looking forward to welcoming you back with improved service and warmer hospitality.Best regards,The Management

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel centralally located
Very nice Hotel comfortable
Stayed 2 nights in Jan 2023
Response from Ism on 24 Jan,2023
Dear Mr. Dean,Warmest greetings from Sun Island Bali.Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed your stay with us. Rest assured your feedback would be taken as an encouragement to keep maintaining our standard of service in any given situation.In the end, we are looking forward to welcoming you back when you return to Bali in the future.Best regards,The Management

4/10 Poor

Nyree

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was sadly disappointed returning to sun island, i have stayed with them twice before covid. And loved every minute of it. This time first time returning since covid, i was very disheartened to see the place run down, Elevator not working roof top pool closed , security gates locks broken. The room was tidy but looking closely it was dirty, and dusty. Curtains needed good washes. Sound from outside was crazy loud . We went to the 3rd level pool, no pool bar anymore or beach towels anywhere. The wooden deck all rotten and broken. And my son cut himself on a broken tile from the pool. Breakfast had almost half the stuff they use to have. So not a lot of choice.
Stayed 3 nights in Dec 2022
Response from Ism on 24 Jan,2023
Dear Mr. Nyree,Warmest greetings from Sun Island Bali.Thank you for sharing an honest review of your recent stay at the Sun Island Hotel & Spa Legian. We are saddened to learn that your experience was not as satisfactory as you expected. Please be assured that your feedback has been taken into our immediate concern and we will make sure that corrective actions are taken accordingly. Please know that our main goal is to provide comfortable accommodation and dedicated service. Therefore, your feedback will be beneficial for us to keep improving our service.In the end, we are sincerely looking forward to welcoming you back with improved service and warmer hospitality.Best regards,The Management

6/10 Okay

Mirce

Travelled with partner
Liked: Staff & service
Not a buffet breakfast, they only allowing you to choose 1 ordered meal plus fruit and bread. Avoid please
Response from Ism on 24 Jan,2023
Dear Ms. Mirce,Warmest greetings from Sun Island Bali.Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. So sorry to hear about the breakfast. Rest assured your feedback would be taken as a lesson to improve our standard of service.In the end, we are looking forward to welcoming you back when you return to Bali in the future.Best regards,The Management

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and good location.
Nice room, friendly staff, and close to restaurants and shopping area. Pool is also good!
Stayed 10 nights in Nov 2022
Response from Ism on 24 Jan,2023
Dear Mr. Ralph,Warmest greetings from Sun Island Bali.Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed your stay with us. Rest assured your feedback would be taken as an encouragement to keep maintaining our standard of service in any given situation.In the end, we are looking forward to welcoming you back when you return to Bali in the future.Best regards,The Management

8/10 Good

Clinton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked staying at Sun Island Legain, the location was fantastic very close to the beach, shops etc. The service was great, everyone was so welcoming and eager to please. As it was our 21st anniversary the hotel did a display of flowers for us on our arrival. The pool area was great but there was no bar attendant on the swim up bar and the top pool was not in service.
Stayed 7 nights in Nov 2022

8/10 Good

Bradley

Travelled with partner
Liked: Cleanliness, staff & service
The property has not recovered well from COVID, low staffing, bars not open and general maintenance is suffering. Still not terrible and happy to stay there and help these people get back on their feet.
Stayed 2 nights in Nov 2022
Response from ISM on 13 Nov,2023
Dear Mr. Bradley,Warmest greetings from Sun Island Bali.Thank you for sharing a review of your stay at the Sun Island Hotel & Spa Legian. We are pleased to learn that you enjoyed your stay with us. Appreciate your kind understanding and support, rest assured your feedback will be taken as an encouragement to maintain our standard of service in any given situation.We sincerely hope that you could recommend the Sun Island Hotel & Spa Legian to your friends and families, in the end, we are looking forward to welcoming you back when you return to Bali in the future.Best regards,The Management

2/10 Terrible

Mark

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The Roof top Pool was closed and the 3rd floor deck was closed. All for Maintenence apparently The deck around the 3rd floor pool was old and broken and dangerous. No Pool bar was open but the add says it was
Stayed 6 nights in Oct 2022

10/10 Excellent

Renee

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super great hotel to stay in with friendly and accomodating staff.
Stayed 1 night in Aug 2022

10/10 Excellent

jason leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was very nice , room was what we needed
Stayed 8 nights in Jul 2022

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this Hotel on many occasions both pre and post pandemic and have always found the staff to be the most welcoming and helpful, with many of them being long term employees. The hotel facilities are great and the location is very central to everything. The rooms are a little on the small side but are well appointed. Value for money 10/10
Stayed 26 nights in Jun 2022