Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers

Reviews of EPIC SANA Lisboa Hotel

5 out of 5
EPIC SANA Lisboa Hotel
Av. Engenheiro Duarte Pacheco 15, Lisbon

Reviews

9.6

Exceptional

Rating 10 - Excellent. 797 out of 1000 reviews" "
Rating 8 - Good. 158 out of 1000 reviews" "
Rating 6 - Okay. 23 out of 1000 reviews" "
Rating 4 - Poor. 15 out of 1000 reviews" "
Rating 2 - Terrible. 7 out of 1000 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

Oscar, Falls Church

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They ripped me off literally $380 euros for a guided tour. Unbelievable the driver just parked his car and smoked. Hotel would not do anything. Do not go there!
Stayed 4 nights in Mar 2024
Response from EPIC SANA Lisboa Hotel on 25 Mar,2024
Dear Mr. Oscar, We would like to thank you for choosing EPIC SANA Lisboa for your stay. We were saddened to read that your experience with us has not been as enjoyable as you had hoped due an external service. Firstly, we apologize for the disappointment we have caused you. We would like to assure you that this does not comply with our usual high-standards. We will share your experience with our partnership in order to implement new actions of improvement and assure you that the next time you return, the service will match your expectations. Thank you very much for taking the time to share your experience, as it is crucial to bettering our services.We truly hope the remaining of your stay is more enjoyable. Kind Regards, Olivier Mencucci,General Manager.

10/10 Excellent

Sima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, amenities, breakfast, location
Stayed 3 nights in Mar 2024
Response from EPIC SANA Lisboa Hotel on 25 Mar,2024
Dear guest Sima,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.Thank you for the positive feedback. In addition to the great amenities and privileged location, we invest in providing our guests with excellent service.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC moments.Best Regards, Olivier Mencucci,General Manager.

10/10 Excellent

Lilly, Boise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff.
Stayed 1 night in Mar 2024
Response from EPIC SANA Lisboa on 12 Mar,2024
Dear Ms. Lilly,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC stays.Kind Regards,Olivier Mencucci,General Manager.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for the stay
Stayed 3 nights in Mar 2024
Response from EPIC SANA Lisboa on 12 Mar,2024
Dear Mr. James,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC stays.Kind Regards,Olivier Mencucci,General Manager.

10/10 Excellent

Melike

Stayed 2 nights in Feb 2024
Response from EPIC SANA Lisboa Hotel on 25 Mar,2024
Dear Ms./Mrs. Melike,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.Thank you very much for your time to show us how EPIC was your stay with us.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC moments.Best Regards,Olivier Mencucci,General Manager.

10/10 Excellent

Jack, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, good location, great staff
Stayed 4 nights in Feb 2024
Response from EPIC SANA Lisboa on 28 Feb,2024
Dear Mr. Jack,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC stays.Kind Regards,Olivier Mencucci,General Manager.

10/10 Excellent

isabel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best we have stayed at
Stayed 1 night in Feb 2024
Response from EPIC SANA Lisboa on 25 Feb,2024
Dear Ms. Isabel,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC stays.Kind Regards,Olivier Mencucci,General Manager.

10/10 Excellent

Maria

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno el hotel muy limpio, el personal excelente Las habitaciones buenas, pero las camas o los colchones para mi gusto muy duros deben mejorar los colchones
Stayed 1 night in Feb 2024
Response from EPIC SANA Lisboa Hotel on 23 Feb,2024
Estimada Sra. Maria,Nos gustaría agradecerle por elegir EPIC SANA Lisboa Hotel para su estadía. Estamos muy contentos de que hayas disfrutado de nuestro hotel y servicio, y tenido una gran experiencia con nosotros. Esperamos tener el placer de darle la bienvenida de nuevo en el futuro. Saludos cordiales,Olivier Mencucci,Diretor-General.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EPIC SANA Lisboa Hotel is a fantastic and extraordinary property. The staff were amicable and accommodating to my needs. Everything was perfect! The breakfast was amazing with so many options to choose. Special thanks to Andres and Rodrigo for EXCELLENT customer service. I will return again and again. Expedia, thank you for the awesome partnership with this hotel.
Stayed 3 nights in Feb 2024
Response from EPIC SANA Lisboa on 21 Feb,2024
Dear Ms. Erika, We would like to thank you for choosing our EPIC SANA Lisboa Hotel. We are very happy to know that in general you enjoyed your stay at our Hotel, in particular the quality of our restaurant, our rooms and the professionalism of our team. We hope to provide you with an excellent stay and unforgettable moments on your next visit. Best Regards, Olivier Mencucci, General Manager.

10/10 Excellent

Maria

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención del personal es inmejorable, volvería a repetirlo, todos los consejos que le pedimos al personal del hotel fueron buenos
Stayed 2 nights in Feb 2024
Response from EPIC SANA Lisboa on 20 Feb,2024
Estimada Sra. Maria,Muchas gracias por su preferencia en nuestro EPIC SANA Lisboa Hotel.Estamos muy contentos de saber que en general disfrutó de su estancia en nuestro Hotel, en particular nuestro equipo. Esperamos proporcionarle una excelente estancia y momentos inolvidables en su próxima visita. Saludos cordiales, Olivier Mencucci,General Manage

10/10 Excellent

maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location
Stayed 2 nights in Feb 2024
Response from EPIC SANA Lisboa on 7 Feb,2024
Dear Ms. Maria,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We are very happy to know that in general you enjoyed your stay at our Hotel, in particular the location. We hope to provide you with an excellent stay and unforgettable moments on your next visit. Best Regards, Olivier Mencucci,General Manage

10/10 Excellent

Phyllis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful establishment offering excellent services.
Response from EPIC SANA Lisboa Hotel on 4 Feb,2024
Dear guest Phyllis,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We are very happy to know that in general you enjoyed your stay at our Hotel, in particular the quality of our establishment and the professionalism of our team. We hope to provide you with an excellent stay and unforgettable moments on your next visit. Best Regards, Olivier Mencucci,General Manager.

10/10 Excellent

Anwuli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish hotel with friendly staff and a lush breakfast.
Stayed 1 night in Jan 2024
Response from EPIC SANA Lisboa on 30 Jan,2024
Dear Mr./Mrs. Anwuli,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC stays.Kind Regards,Olivier Mencucci,General Manager.

10/10 Excellent

Peggy

Stayed 1 night in Dec 2023
Response from EPIC SANA Lisboa Hotel on 9 Jan,2024
Dear Mr./Mrs. Peggy,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC stays.Kind Regards,Olivier Mencucci,General Manager.

10/10 Excellent

Khalil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from EPIC SANA Lisboa Hotel on 9 Jan,2024
Dear Mr. Khalil,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC stays.Kind Regards,Olivier Mencucci,General Manager.

10/10 Excellent

Farshad

Stayed 1 night in Dec 2023
Response from EPIC SANA Lisboa on 25 Jan,2024
Dear Mr. / Ms. Farshad,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC stays.Kind Regards,Olivier Mencucci,General Manager.

10/10 Excellent

Yihong, HAMDEN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Modern hotel.
Stayed 1 night in Dec 2023
Response from EPIC SANA Lisboa Hotel on 28 Dec,2023
Dear Mr. Yihong,We would like to thank you for choosing EPIC SANA Lisboa Hotel for your stay. We were very happy that you enjoyed our hotel and service and that had a great experience with us. We do hope to have the pleasure to welcome you again in the future. Kind regards,Olivier Mencucci,General Manager.

10/10 Excellent

Yishu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception desk was very warm and friendly. The place was clean and nice. Quiet and convenient. I'll book the hotel again if I go back to Lisbon.
Stayed 2 nights in Dec 2023
Response from EPIC SANA Lisboa Hotel on 27 Dec,2023
Dear Mr. Yishu,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We are glad to read your kind words adressing to our team and service.Our goal is to provide EPIC stays with EPIC experiences and we are happy to see that we provided it to you.We are looking forward to welcome you soon for more EPIC stays.Best Regards,Olivier Mencucci,General Manager.

8/10 Good

Atasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for a week and overall enjoyed the stay. We got upgraded to a suite above the level that we initially booked, which was great. The welcoming staff were great and overall we had a nice time and breakfast was a pleasant experience (though could have more variability. it's basically the same thing every day). The room was very comfortable. I'm used to having a personal concierge when staying at a 5-star hotel, so that was missing and could have made the experience a little nice a the price point.
Stayed 5 nights in Dec 2023
Response from EPIC SANA Lisboa Hotel on 27 Dec,2023
Dear Ms./Mrs. Atasha,We would like to thank you for your preference at our EPIC SANA Lisboa Hotel.We know how important it is to make a guest feel at home and try to make his stay as comfortable as possible, and we are pleased to know that we have succeeded! Next time please ask for our concierge that are always available to show you the best options. We are looking forward to welcome you soon for more EPIC stays.Kind Regards,Olivier Mencucci,General Manager.

4/10 Poor

Sona

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from EPIC SANA Lisboa Hotel on 5 Jan,2024
Dear Ms./Mrs. Sona,On behalf of the entire team of EPIC SANA Lisboa, thank you for take the time to share with us the comments on your recent stay. We were saddened to read that your last stay was not as enjoyable as you expect. In the first instance, please accept our sincere apologies for the disappointment caused.If you are available, and of course, willing to share more information with us personally, please do send us an email to info.lisboa@epic.sanahotels.com with your contact details, so we can contact you immediately. Since these reports arent common at all and do not match our service standards we would like to know if you had the opportunity to talk with someone of our team for help you and improve in a real time your experience.In any case we will share your comments with the hole team and have will most definitely embark upon a process of quality improvement and in-house training, which will limit similar future failures. We would be pleased to welcome you back in a near future in EPIC SANA Lisboa, so that you can experience a stay that matches our usual high standards.We remain at your disposal for any further request or information.Kind regards, Olivier Mencucci General Manager.

8/10 Good

Gaurang

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Rooms were ok. Lot of broken things glued together and black mold in bathrooms. Not a 5 star hotel. Breakfast buffet was top notch and room service was excellent. Overall excellent service but facilities and rooms need improvement to seem 5 star.
Stayed 2 nights in Nov 2023
Response from Oliver Mencucci on 29 Nov,2023
Dear Mr. Gaurang,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We were saddened to read that your experience with us was not enjoyable as you expected.We guarantee that the points referred to, both inherent to the cleaning and maintenance, will be referred directly to our managers, in order to correct and avoid such occurrences, as we aim to maximize the satisfaction of our customers and we want to offer a excellent service.We would be pleased to welcome you back in the future and have the opportunity to provide you with a pleasant experience. Best Regards, Olivier Mencucci,General Manager.

10/10 Excellent

Alvin K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Nov 2023
Response from EPIC SANA Lisboa on 19 Nov,2023
Dear Mr.Alvin K. ,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We know how important it is to make a guest feel at home and try to make his stay as comfortable as possible, and we are pleased to know that we have succeeded!We are looking forward to welcome you soon for more EPIC stays.Best Regards, Olivier Mencucci,General Manager.

10/10 Excellent

Francis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and wonderful staff. I would recommend Epic Sana to everyone.
Stayed 3 nights in Nov 2023
Response from EPIC SANA Lisboa on 12 Nov,2023
Dear Mr. Francis,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We know how important it is to make a guest feel at home and try to make his stay as comfortable as possible, and we are pleased to know that we have succeeded!We are looking forward to welcome you soon for more EPIC stays.Best Regards, Olivier Mencucci,General Manager.

10/10 Excellent

Cindy

Stayed 1 night in Nov 2023
Response from EPIC SANA Lisboa Hotel on 8 Nov,2023
Dear Ms./Mrs. Cindy,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC stays.Kind Regards,Olivier Mencucci,General Manager.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from EPIC SANA Lisboa on 6 Nov,2023
Dear Ms. Maria,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We know how important it is to make a guest feel at home and try to make his stay as comfortable as possible, and we are pleased to know that we have succeeded!We are looking forward to welcome you soon for more EPIC stays.Best Regards, Olivier Mencucci,General Manager.

10/10 Excellent

Bhupinder, Slough

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect and I will be coming back again.
Stayed 1 night in Oct 2023
Response from EPIC SANA Lisboa on 6 Nov,2023
Dear Mr. Bhupinder,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We know how important it is to make a guest feel at home and try to make his stay as comfortable as possible, and we are pleased to know that we have succeeded!We are looking forward to welcome you soon for more EPIC stays.Best Regards, Olivier Mencucci,General Manager.

10/10 Excellent

Denira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and facilities
Stayed 1 night in Nov 2023
Response from EPIC SANA Lisboa on 5 Nov,2023
Dear Denira,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We know how important it is to make a guest feel at home and try to make his stay as comfortable as possible, and we are pleased to know that we have succeeded!We are looking forward to welcome you soon for more EPIC stays.Best Regards, Olivier Mencucci,General Manager.

10/10 Excellent

himanshu

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from EPIC SANA Lisboa on 5 Nov,2023
Dear Himanshu,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We know how important it is to make a guest feel at home and try to make his stay as comfortable as possible, and we are pleased to know that we have succeeded!We are looking forward to welcome you soon for more EPIC stays.Best Regards, Olivier Mencucci,General Manager.

10/10 Excellent

Candace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful breakfast buffet and helpful reception staff
Stayed 1 night in Oct 2023
Response from EPIC SANA Lisboa on 2 Nov,2023
Dear guest Candace,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We are very happy to know that in general you enjoyed your stay at our Hotel, in particular the quality of our breakfast and the professionalism of our team. We hope to provide you with an excellent stay and unforgettable moments on your next visit. Best Regards, Olivier Mencucci,General Manager.

10/10 Excellent

gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from EPIC SANA Lisboa on 19 Nov,2023
Dear Mr. Gerardo,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We know how important it is to make a guest feel at home and try to make his stay as comfortable as possible, and we are pleased to know that we have succeeded!We are looking forward to welcome you soon for more EPIC stays.Best Regards, Olivier Mencucci,General Manager.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from EPIC SANA Lisboa on 29 Oct,2023
Dear Robert,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We know how important it is to make a guest feel at home and try to make his stay as comfortable as possible, and we are pleased to know that we have succeeded!We are looking forward to welcome you soon for more EPIC stays.Best Regards, Olivier Mencucci,General Manager.

10/10 Excellent

salwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from EPIC SANA Lisboa on 29 Oct,2023
Dear Salwan,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We know how important it is to make a guest feel at home and try to make his stay as comfortable as possible, and we are pleased to know that we have succeeded!We are looking forward to welcome you soon for more EPIC stays.Best Regards, Olivier Mencucci,General Manager.

6/10 Okay

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
Terrible sunken old mattress, I did not rest well which is a must when traveling.
Stayed 3 nights in Oct 2023
Response from EPIC SANA Lisboa on 29 Oct,2023
Dear Ms. Lillian,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.Excellent service is what we strive for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. We take great pride in the quality of product and service that we provide, and we apologize that this was not what you've experienced. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Best Regards, Olivier Mencucci,General Manager.

10/10 Excellent

Maggie, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds and nice size rooms.
Stayed 4 nights in Oct 2023
Response from EPIC SANA Lisboa on 25 Oct,2023
Dear Henning Georg,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We know how important it is to make a guest feel at home and try to make his stay as comfortable as possible, and we are pleased to know that we have succeeded!We are looking forward to welcome you soon for more EPIC stays.Best Regards, Olivier Mencucci,General Manager.

10/10 Excellent

mo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel I have ever stayed in. Everything was amazing. Never seen a buffet breakfast this good and the service this amazing. Really impressed with how helpful and friendly all the staff were. If we ever come back to Lisbon this is where we will stay.
Stayed 5 nights in Sep 2023
Response from EPIC SANA Lisboa on 15 Oct,2023
Dear Mo,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We know how important it is to make a guest feel at home and try to make his stay as comfortable as possible, and we are pleased to know that we have succeeded!We are looking forward to welcome you soon for more EPIC stays.Best Regards, Olivier Mencucci,General Manager.

10/10 Excellent

Adolfo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 3 nights in Sep 2023
Response from EPIC SANA Lisboa on 12 Oct,2023
Dear Mr. Adolfo,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We know how important it is to make a guest feel at home and try to make his stay as comfortable as possible, and we are pleased to know that we have succeeded!We are looking forward to welcome you soon for more EPIC stays.Best Regards, Olivier Mencucci,General Manager.

10/10 Excellent

Leonard, bal harbour

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
two excellent swiming pools exelent service
Stayed 3 nights in Oct 2023
Response from EPIC SANA Lisboa on 12 Oct,2023
Dear Mr. Leonard,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We know how important it is to make a guest feel at home and try to make his stay as comfortable as possible, and we are pleased to know that we have succeeded!We are looking forward to welcome you soon for more EPIC stays.Best Regards, Olivier Mencucci,General Manager.

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from EPIC SANA Lisboa on 12 Oct,2023
Dear Charlene,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.We are glad to see that we provided you an EPIC stay with EPIC experiences.We are loking forward to welcome you soon for more EPIC moments.Best Regards,Olivier Mencucci,General Manager.

6/10 Okay

Renata Cristina Da

Travelled with partner
Liked: Cleanliness
Definitely NOT a 5 star hotel! The room was ok - on our first night, the room was cleaned in and they left a piece of candy in the side table. The second day I had to call them for the room to be cleaned. The Shower was not super clean either, black spots around the corner which grossed me out. Service was mediocre - I asked for an iron around 11:15pm - the iron came to the room at midnight when I was already sleeping. I asked for an adapter and had to buy my own because they didn’t have one. The breakfast and the team managing it were outstanding. I would not recommend to my family and friends.
Stayed 3 nights in Oct 2023
Response from EPIC SANA Lisboa Hotel on 10 Oct,2023
Dear Ms./Mrs Renata Cristina,On behalf of the entire team of EPIC SANA Lisboa, thank you for take the time to share with us the comments on your recent stay. We were saddened to read that your last stay was not as enjoyable as you expect. In the first instance, please accept our sincere apologies for the disappointment caused.Since these reports arent common at all and do not match our service standards we will share your comments with the hole team and have will most definitely embark upon a process of quality improvement and in-house training, which will limit similar future failures. We would be pleased to welcome you back in a near future in EPIC SANA Lisboa, so that you can experience a stay that matches our usual high standards.We remain at your disposal for any further request or information.Kind regards, Olivier Mencucci General Manager.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from EPIC SANA Lisboa on 9 Oct,2023
Dear Luis,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.We are glad to see that we provided you an EPIC stay with EPIC experiences.We are loking forward to welcome you soon for more EPIC moments.Best Regards,Olivier Mencucci,General Manager.

10/10 Excellent

Michael, Wilmington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Oct 2023
Response from EPIC SANA Lisboa on 29 Oct,2023
Dear Mr. Michael,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We know how important it is to make a guest feel at home and try to make his stay as comfortable as possible, and we are pleased to know that we have succeeded!We are looking forward to welcome you soon for more EPIC stays.Best Regards, Olivier Mencucci,General Manager.

6/10 Okay

Don

Travelled with partner
High tech hotel with scattered internet service (unreliable) and electronic room menu that didn’t work spoiled an evening.
Stayed 3 nights in Sep 2023
Response from EPIC SANA Lisboa Hotel on 3 Oct,2023
Dear Mr. Don,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.Excellent service is what we strive for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. We take great pride in the quality of product and service that we provide, and we apologize that this was not what you've experienced. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Best Regards, Olivier Mencucci,General Manager.

10/10 Excellent

Meghan Jean

Liked: Cleanliness
We loved our stay from start to finish! Would highly recommend this hotel. Very clean and very relaxing. The spa area is amazing, it made me not want to leave the hotel. The roof top pool is awesome as well. My husband loved the gym, one of the best gyms we have experienced at a hotel. Breakfast buffet is so impressive. The service everywhere was fantastic. Would 10/10 recommend!
Stayed 2 nights in Sep 2023
Response from EPIC SANA Lisboa Hotel on 3 Oct,2023
Dear Mrs. Meghan Jean,Thank you very much for your preference at our EPIC SANA Lisboa Hotel.We know how important it is to make a guest feel at home and try to make his stay as comfortable as possible, and we are pleased to know that we have succeeded!We are looking forward to welcome you soon for more EPIC stays.Best Regards, Olivier Mencucci,General Manager.

10/10 Excellent

Bhupinder, Slough

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from EPIC SANA Lisboa on 26 Sept,2023
Dear Bhupinder,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.We are glad to see that we provided you an EPIC stay with EPIC experiences.We are loking forward to welcome you soon for more EPIC moments.Best Regards,Olivier Mencucci,General Manager.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel felt luxurious, especially the rooftop and pool. The breakfast room was beautiful, well staffed and they had a great buffet!
Stayed 2 nights in Sep 2023
Response from EPIC SANA Lisboa on 26 Sept,2023
Dear Lisa,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.Thank you for taking time to post about your most recent stay at EPIC SANA Lisboa Hotel. We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC stays.Best Regards, Olivier Mencucci,General Manager.

8/10 Good

YAYLY, Hialeah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Hotel is beautiful, nice area. Rooms are fantastic and the Room service is great. The staff service at this hotel needs too much improvement. When you pay more than $400 per night the minimum you expect is a Good morning or a Hello. They need to work in a costumer service area so much. They only amicable personal I found on the hotel was the ladies at the spa. The food is expensive at the hotel.
Stayed 6 nights in Sep 2023
Response from EPIC SANA Lisboa on 25 Sept,2023
Dear Yayly,On behalf of the entire team of EPIC SANA Lisboa, thank you for take the time to share with us the comments on your recent stay. We were saddened to see that your last stay was not as enjoyable as you expect. In the first instance, please accept our sincere apologies for the disappointment caused.If you are available, and of course, willing to share more information with us personally, please do send us an email with your contact details, so we can contact you immediately. We would be pleased to welcome you back in a near future in EPIC SANA Lisboa, so that you can experience a stay that matches our usual high standards.We remain at your disposal for any further request or information.Kind regards, Olivier Mencucci General Manager.

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and great staff. Little touches make the visit. Slightly out of Lisbon centre but very easily to get in either walking or public transport. Would definitely stay again.
Stayed 3 nights in Sep 2023
Response from EPIC SANA Lisboa on 25 Sept,2023
Dear Megan,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.Thank you for taking time to post about your most recent stay at EPIC SANA Lisboa Hotel. We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC stays.Best Regards, Olivier Mencucci,General Manager.

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Epic Sana Lisboa is a fantastic choice when staying in Lisbon. The hotel is well situated, away from the touristy spots, near restaurants and great walking streets. We loved the service, food and spa at the hotel. The rooftop pool is also fabulous. Additionally, the rooms are fully sound proof, which is a huge plus. We would definitely come back here!
Stayed 7 nights in Sep 2023
Response from EPIC SANA Lisboa on 25 Sept,2023
Dear Kristine,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.Thank you for taking time to post about your most recent stay at EPIC SANA Lisboa Hotel. We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC stays.Best Regards, Olivier Mencucci,General Manager.

10/10 Excellent

Manoah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing hotel and very nice staff
Stayed 4 nights in Sep 2023
Response from EPIC SANA Lisboa Hotel on 25 Sept,2023
Dear guest Manoah,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.Thank you very much for your excellent rating and also for the kind words addressed to our team and our service.We are looking forward to welcome you soon for more EPIC stays.Best Regards,Olivier Mencucci,General Manager.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Great breakfast and dinner. Comfortable room.
Stayed 2 nights in Sep 2023
Response from EPIC SANA Lisboa on 24 Sept,2023
Dear John,We would like to thank you for choosing our EPIC SANA Lisboa Hotel.Thank you for taking time to post about your most recent stay at EPIC SANA Lisboa Hotel. We are glad to see that we can match your expectations and provided you an EPIC stay with EPIC experiences.We are looking forward to welcome you soon for more EPIC stays.Best Regards, Olivier Mencucci,General Manager.