Terrace/patio

Reviews of Holiday Inn Lisbon, an IHG Hotel

4 out of 5
Holiday Inn Lisbon, an IHG Hotel
Avenida Antonio Jose De Almeida 28-A, Lisbon

Reviews

8.4

Very good

Rating 10 - Excellent. 468 out of 1006 reviews" "
Rating 8 - Good. 358 out of 1006 reviews" "
Rating 6 - Okay. 111 out of 1006 reviews" "
Rating 4 - Poor. 46 out of 1006 reviews" "
Rating 2 - Terrible. 23 out of 1006 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good.
Stayed 3 nights in Mar 2024
Response from Elsa on 20 Mar,2024
Dear Mr Donald AustinFirst of all we would like to thank you for your stay at the Holiday Inn Lisboa. Thank you for sharing your experience with us . We hope to have the opportunity to welcome you again in the future.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful city with really nice people
Stayed 1 night in Mar 2024
Response from Elsa on 18 Mar,2024
Dear Mr John Kimbrough,First of all we would like to thank you for your stay at the Holiday Inn Lisboa. Thank you for sharing your experience with us . We hope to have the opportunity to welcome you again in the future.

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good experience on this hotel. The process for payment thru expedia was trouble free. The staff was not pushy and willing to help us. They even help me doing some currency exchange at current rates. Very happy! . Although the location was a bit far away from the city center it was far enough to remain peacefull.
Stayed 6 nights in Mar 2024
Response from Elsa on 22 Mar,2024
Dear Mr Mario Villarino,First of all we would like to thank you for your stay at the Holiday Inn Lisboa. Thank you for sharing your experience with us . We hope to have the opportunity to welcome you again in the future.

8/10 Good

Masood

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful and friendly staff.
Stayed 1 night in Mar 2024
Response from Elsa on 15 Mar,2024
Dear Mr Masood,First of all we would like to thank you for your stay at the Holiday Inn Lisboa. Thank you for sharing your experience with us . We hope to have the opportunity to welcome you again in the future.

10/10 Excellent

Natali

Liked: Cleanliness, staff & service, property conditions & facilities
Just very good
Stayed 2 nights in Jan 2024
Response from Elsa on 15 Mar,2024
Dear Mr Natali ColtonFirst of all we would like to thank you for your stay at the Holiday Inn Lisboa. Thank you for sharing your experience with us . We hope to have the opportunity to welcome you again in the future.

6/10 Okay

Hamza

Travelled with family
Liked: Cleanliness, amenities
The windows seemed broken. Air/wind was seeping in throughout the night. The sink was clogged and would fill up every time we turned the tap on. Staff had to charge to bring plates and cutlery to the room, so when we went to get them ourselves, we were left waiting as nobody was around to help
Stayed 1 night in Mar 2024
Response from Elsa on 12 Mar,2024
Dear Sir, Hamza Aized, First of all we would like to thank you for your stay at the Holiday Inn Lisboa. Thank you for sharing your experience with us, we are sorry that your stay did not meet your expectations. We would like to apologize for any issues you encountered during your stay. We will internally investigate any issues you raise, take these issues very seriously, and take corrective action to ensure they do not occur again in the future. We hope to have the opportunity to welcome you again in the future.

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, clean room. Not really in a tourist area but close to the airport.
Stayed 1 night in Feb 2024
Response from Elsa on 4 Mar,2024
Dear Mr Isaac Kim,Thank you for your recent stay at Holiday Inn Lisbon. We're glad to know that you had a positive experience overall. It's great to know that you enjoyed our staff, Thank you for your feedback.We value your input and hope to have the opportunity to welcome you back in the future

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in 2 twin and sofa room. Good size room, large wahroom. Good shower pressure.
Stayed 8 nights in Feb 2024
Response from Elsa on 4 Mar,2024
Dear Mr MichaelThank you for your recent stay at Holiday Inn Lisbon. We're glad to know that you had a positive experience overall. Thank you for your feedback regarding the room plan. We value your input and hope to have the opportunity to welcome you back in the future

6/10 Okay

melanie

Travelled with family
Liked: Staff & service, property conditions & facilities
This is a true downtown. Not ideal for tourists that want to see the culture.
Stayed 1 night in Feb 2024
Response from Elsa on 26 Feb,2024
Dear Mrs Melanie First of all, thank you for choosing Holiday Inn Lisbon. Thank you for your feedback.We are very sorry that you did not like our locationThank you

4/10 Poor

Carl

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The floor was water damaged and the room smelled of mould. The pool was closed.
Stayed 1 night in Feb 2024
Response from Elsa on 19 Feb,2024
Dear Mr Carl HerrmannThank you for staying with us, we regret regarding the floor. The swimmping pool is outdoor and it is written in the site it is only open from May to septemberAt your disposla

10/10 Excellent

Lydia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast
Stayed 1 night in Jan 2024
Response from Elsa on 1 Feb,2024
Dear Mrs Lydia Fatt,Thank you for your recent stay at the Holiday Inn Lisboa and for taking the time to share your impressions. We are happy to know that your experience was very good overall.We appreciate your preference and hope to have the pleasure of welcoming you again at the Holiday Inn Lisboa. With our Best regards

10/10 Excellent

NEETHI GANESH

Travelled with family
Stayed 1 night in Jan 2024
Response from Elsa on 30 Jan,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing breakfast! Clean room. Walls a little thin (could hear conversations and bathrooms a little too clearly). Would still definitely recommend and stay there again.
Stayed 4 nights in Dec 2023
Response from Elsa on 30 Jan,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

qing, branchburg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Elsa on 30 Jan,2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Maribel

Travelled with family
Stayed 2 nights in Dec 2023
Response from Elsa on 30 Jan,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Robert

Stayed 2 nights in Dec 2023
Response from Elsa on 30 Jan,2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

SANTA RITA

Stayed 7 nights in Dec 2023
Response from Elsa on 30 Jan,2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Hemant

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old hotel getting even older. I stayed at this hotel about 6 years ago and saw same problems as last time. Hotel needs to be desperately renovated. Sink and shower tub was retaining water, same as my last visit. The bedding and towels etc also looked their age
Stayed 1 night in Dec 2023
Response from Elsa on 30 Jan,2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was comfortable but very narrow It would be called a full bed not a queen. Susan Grimes
Stayed 1 night in Dec 2023
Response from Elsa on 30 Jan,2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Ting

Stayed 3 nights in Dec 2023
Response from Elsa on 30 Jan,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

AMANDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Elsa on 30 Jan,2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

mary

Business traveller
Stayed 1 night in Nov 2023
Response from Elsa on 30 Jan,2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and clean, the staff were friendly and helpful. The free buffet breakfast was fresh every morning and was delicious with a variety. The dinner buffet and menu items were both very delicious. The only thing that was a mild inconvenience was that we had to asked for wash cloths which the hotel didn't have but we were given hand towels instead but every time our rooms were cleaned we had to asked for the hand towels to bathe.. The hotel is not too far from the airport, and it's not too far from the city center either. It's located near the metro station and several busses service the area as well.
Stayed 7 nights in Dec 2023
Response from Elsa on 30 Jan,2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

marek

Stayed 3 nights in Dec 2023
Response from Elsa on 30 Jan,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Daniel

Response from Elsa on 16 Feb,2024
Thank you very much for your recent stay at the Holiday Inn Lisboa hotel. We are very grateful for your positive comments. We are happy to know that you had a good experience with us and that you appreciated the hotel. We hope to welcome you back in the near future. Best regards

10/10 Excellent

Michaella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was amazing and definetly worth including they had everything and it was all freah and well stocked, hotel was clean and staff were polite and helpful would recommend and stay again. Family of 4 (2 adults 2xhildren in a family room) good size room and beds were very comfortable. Great night sleep was very quiet. Location is great we got a meteo from the airport to station a few mins walk away from the hotel, first ime in Lisbon but hopefully we will be back loved it.
Stayed 2 nights in Nov 2023
Response from Elsa on 30 Jan,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Roman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were the highlight, my mom was sick and they provided everything we needed. The rooms were smaller than expected, the hotel lobby is nice, the restaurant food was ok but the service was great, way above avg in Portugal. The rooftop bar and pool looked amazing but it was closed during our visit. The hotel is not in the historic city center, allows for a more quiet stay. Overall a solid hotel.
Stayed 2 nights in Dec 2023
Response from Elsa on 30 Jan,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Eloisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Elsa on 5 Dec,2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Nelson

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Location is very nice, it is close to metro station. Staff services is excellent!
Stayed 3 nights in Nov 2023
Response from Elsa on 30 Nov,2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Noble

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 4 nights in Nov 2023
Response from Elsa on 28 Nov,2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Liza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location if you're going anywhere in the city.
Stayed 2 nights in Nov 2023
Response from Elsa on 23 Nov,2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and the rooms were surprisingly big!
Stayed 1 night in Nov 2023
Response from Elsa on 23 Nov,2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

VOLKER

Liked: Cleanliness, staff & service
Pool closed, fitness club small and missing water, breakfast started too late
Stayed 6 nights in Nov 2023
Response from Elsa on 20 Nov,2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Daniyal

Travelled with partner
Liked: Amenities
Staff were friendly and helpful but didn’t like the fact complementary water was limited to a bottle on arrival.
Stayed 3 nights in Nov 2023
Response from Elsa on 13 Nov,2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Zeb

Liked: Staff & service
Older hotel but the location is good
Stayed 1 night in Nov 2023
Response from Elsa on 13 Nov,2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Rubi

Stayed 2 nights in Oct 2023
Response from Elsa on 13 Nov,2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Elaine, Oro Medonte

Travelled with partner, Travelled with group
Liked: Amenities, property conditions & facilities
Was fairly close to a metro clean hotel breakfast was good. Restaurant had good food to order as well as buffet
Stayed 2 nights in Nov 2023
Response from Elsa on 9 Nov,2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel in Lisbon
Great hotel, great location. 10 min walk from several metro stations. The breakfast is delicious and well-presented. However sometimes it felt the restaurant was understaffed given the amount of diners present. The room was spacious, clean, and comfortable.
Stayed 3 nights in Oct 2023
Response from Elsa on 7 Nov,2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Zainab

Liked: Cleanliness
Response from Elsa on 3 Nov,2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Elsa on 31 Oct,2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Vera

Stayed 1 night in Oct 2023
Response from Elsa on 31 Oct,2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

raquel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Oct 2023
Response from Elsa on 31 Oct,2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ian John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Elsa on 31 Oct,2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only stayed 1 night
Stayed 1 night in Sep 2023
Response from Elsa on 26 Oct,2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Harish

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Oct 2023
Response from Elsa on 25 Oct,2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Janet Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spacious room, spotlessly clean, staff very friendly and helpful. Great choice for breakfast. Only a ten minute walk to metro to get to centre. Safe area. Would happily stay there again and recommend to others.
Stayed 3 nights in Oct 2023
Response from Elsa on 25 Oct,2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

VIVIAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slightly far from the main attractions but had a great breakfast. Rooms are also big enough
Stayed 2 nights in Oct 2023
Response from Elsa on 24 Oct,2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Raj

Stayed 2 nights in Oct 2023
Response from Elsa on 24 Oct,2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

michelle

Travelled with group
Liked: Amenities
great
Stayed 1 night in Oct 2023
Response from Elsa on 23 Oct,2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

richard

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Elsa on 18 Oct,2023
Thanks for staying with us. We appreciate your feedback!