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Reviews of Marques De Pombal Hotel

4 out of 5
Marques De Pombal Hotel
Avenida Liberdade 243, Lisbon

Reviews

9.0

Wonderful

Rating 10 - Excellent. 585 out of 1004 reviews" "
Rating 8 - Good. 358 out of 1004 reviews" "
Rating 6 - Okay. 43 out of 1004 reviews" "
Rating 4 - Poor. 8 out of 1004 reviews" "
Rating 2 - Terrible. 10 out of 1004 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, relaxed hotel with friendly service. It's also conveniently located in terms of metro and walking. But we didn't receive any of the vip benefits we were supposed to.
Stayed 3 nights in Mar 2024

10/10 Excellent

Anil

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is about a 15min walk to old town 25 min walk to beginning of Alfama. Its on Lisbon’s fancy boulevard with high end stores. The hotel is quiet and offers all the amenities needed for a comfortable quilet stay.
Stayed 1 night in Mar 2024

10/10 Excellent

Scott

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, especially for the hop on hop off bus. Bina at the front desk was especially helpful in guiding us to local points of interest. Opportunity for improvement: ventilation system.
Stayed 2 nights in Feb 2024

8/10 Good

May

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The staffs are great, they are helpful and friendly, always available. The cleanliness is a bit not as great, as I noticed that they didn't clean floors during daily cleaning up, always forgot to refill amenities, and bath towels are not sparkling clean like some other hotels. The location is good though, and the rooms are quiet, air condition is working great, water pressure is good, I recommend this hotel and will come back. The perks expedia offered as VIP rewards can't be claimed as we are visiting Portugal, most of the time we were out for visiting and we were told by hotel staff that the latest we book the steam has to be no later than 8pm that was quite disappointing and we were unable to make it, hope they can change that. And one last drawback about this hotel is that they never read emails so communication break down between hotel and customers.
Stayed 7 nights in Feb 2024

10/10 Excellent

Megan

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful. Loved the room and location. Highly recommend!
Stayed 1 night in Feb 2024

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing! The best service ever. The location of this hotel is perfect for sightseeing. The hub for the Hop-on Hop-off bus is just 2 blocks away. Lots of high end shopping in the neighbourhood. The service and food at the in house restaurant is great. The breakfast served in the morning was very good as well. The hotel is under going some renovations, however work is only being done during the daytime hours. The comfort of the bed and pillows were not the best. Parking was a little pricy, but the staff took care of parking the car! Would recommend staying here when in Lisbon.
Stayed 3 nights in Feb 2024

10/10 Excellent

Barbara

Stayed 1 night in Feb 2024

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean, the staff is friendly and helpfully, restaurant is very nice with the great food, breakfast is good, but nothing special. In the room coffee and tea only for two cups,if you would like additional it's will be on charge, mini bar is full but everything even water and cola on charge. Location is nice, subway is 100 m from the hotel, that you can go to any direction.
Stayed 1 night in Feb 2024

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. 1 minute walk fo Metro station. It closes to all the luxury stores, fast food is nearby. Hotel room is spacious,with a nice view of Liberty Ave. Hotel assigned us 2 rooms could link together which is very convenient. I really appreciate their arrangement. Bathroom is very clean and with all the supplies. Only wish if they provide a coffee machine instead of kettle. I believe it would be convenient to some travellers if they prefer making tea or cup noodles. Staff was very friendly and helpful. Breakfast buffet was great and delicious. I would definitely stay here again.
Stayed 1 night in Jan 2024

10/10 Excellent

Glorimar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Stayed 2 nights in Dec 2023

8/10 Good

Tanya Yasmin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

FLORIVAL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Martine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay
Amazing stay, amazing location, amazing staff and rooms super comfortable, we will come back soon!! Thanks to all the staff who made our stay amazinz.
Stayed 2 nights in Dec 2023

8/10 Good

Tamara

Stayed 1 night in Dec 2023

10/10 Excellent

Hazel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter city break
Fabulous hotel in superb location! Will definitely stay again 💕💕
Stayed 3 nights in Nov 2023

10/10 Excellent

Tim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT HOTEL AND GREAT STAFF
My wife and I, and 2 friends, stayed at this hotel for 5 nights in November 2023, our first visit to the hotel but not to Lisbon. In close proximity to the Marques De Pombal metro station, it is an excellent starting point to reach all parts of Lisbon and about a 20 minute walk down the wonderful Avenida Liberdade, with its upmarket shops, to the city centre. From the moment we entered the building the staff were very welcoming. A lady called Bina on reception completed the normal formalities and provided details about the hotel and the city in a most informative and friendly manner, and did so similarly if we had any queries during the week. The room we were allocated was quiet, clean, and a good size, as was the bathroom. There was plenty of storage. Breakfast was good with sufficient choice. We made use of the bar every night, and restaurant on one occasion. The food was very good and fairly-priced. A young lady called Lorrayne should be singled out for providing excellent service and being good-humoured while serving our meals and drinks during our stay. Our experience at this reasonably-priced hotel was brilliant and we look froward to staying there again in the future. Despite having mentioned 2 members of staff by name I should emphasise that all members of staff who we encountered during our stay were polite and helpful.
Stayed 5 nights in Nov 2023

10/10 Excellent

John

Travelled with family
Liked: Amenities
Clean Friendly Helpful Polite
Stayed 2 nights in Nov 2023

10/10 Excellent

Cheong, St-Laurent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it a lot. The staffs were very friendly and helpful. And the room conditions were very nice!
Stayed 1 night in Nov 2023

10/10 Excellent

Chwanchin, Paoli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & convenient to access tourist attractions
Stayed 3 nights in Oct 2023

10/10 Excellent

Mathilde

Stayed 2 nights in Nov 2023

10/10 Excellent

Aliya

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Late check in smooth
Checked in after midnight due to postponed flight...smooth, friendly, not far from airport
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with exceptional service! Staff was courteous and helpful made us feel like home!
Stayed 2 nights in Sep 2023

10/10 Excellent

Cathal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top class
First class staff who know what customer service means
Stayed 3 nights in Aug 2023

8/10 Good

Sherley, Jackson Heights

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for a great price.
Stayed 5 nights in Aug 2023

8/10 Good

Malcolm

Stayed 3 nights in Jul 2023

10/10 Excellent

King Lok

Stayed 4 nights in Jun 2023

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service
Helpful staff. Full breakfast buffet. Clean, comfortable. Decent gym (although AC wasn’t working). Easy walk to historic centre. Room rather small and dated. Good value for price.
Stayed 1 night in Jun 2023

8/10 Good

JOHN

Stayed 1 night in Apr 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
A beautiful and extremely comfortable hotel. Their dining room was amazing. Excellent food and service
Stayed 3 nights in Apr 2023

10/10 Excellent

Monica, Centreville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really nice! Very helpful and friendly. I will definitely stay there again.
Stayed 3 nights in Mar 2023

10/10 Excellent

Raghbir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Staff were so friendly and couldn’t do enough for you. Room was of a good size and the hotel was very clean and well kept. We had drinks in hotel bar which was lovely. Location of hotel was fab, so easy to get around whether by foot, metro, bus or tram. Will definitely stay again if come back to Lisbon
Stayed 3 nights in Feb 2023

10/10 Excellent

Donaldson

Stayed 1 night in Feb 2023

10/10 Excellent

Julio, HOUSTON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

FABIOLA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, comfortable room, friendly staff!
Stayed 1 night in Feb 2023

4/10 Poor

SAHO, west covina

Travelled with partner
Liked: Cleanliness, staff & service
No VIP experience
Stayed 2 nights in Feb 2023

10/10 Excellent

Christiana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

MIGYELIZ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and very clean
Stayed 2 nights in Jan 2023

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
I like the location and the breakfast.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel central to everything. The staff were excellent, so helpfull. Room was comfortable and met our expectations. Would highly recommend
Stayed 3 nights in Dec 2022

10/10 Excellent

Stephen, Gibraltar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel are great. The location is excellent.

10/10 Excellent

Thomas, Philadelphia

Stayed 2 nights in Nov 2022

10/10 Excellent

ANGUS ROBERTSON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and staff at the desk very helpful
Stayed 4 nights in Nov 2022

10/10 Excellent

Thomas

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent location minutes fro hop on hop off, friendly staff throughout, reasonably priced, room very comfortable and breakfast included

10/10 Excellent

Ivan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe, friendly!
Stayed 2 nights in Oct 2022

10/10 Excellent

Bijan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and quality.
Stayed 3 nights in Oct 2022

10/10 Excellent

Eugene

Travelled with family
Liked: Cleanliness, property conditions & facilities
Everytning was great.
Stayed 1 night in Oct 2022

10/10 Excellent

Alan

Stayed 1 night in Oct 2022

10/10 Excellent

christopher

Stayed 2 nights in Oct 2022

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Attention
Stayed 3 nights in Sep 2022