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Reviews of Mercure Lisboa Hotel

4 out of 5
Mercure Lisboa Hotel
Av. Jose Malhoa, 23, Lisbon

Reviews

8.4

Very good

Rating 10 - Excellent. 335 out of 882 reviews" "
Rating 8 - Good. 410 out of 882 reviews" "
Rating 6 - Okay. 89 out of 882 reviews" "
Rating 4 - Poor. 30 out of 882 reviews" "
Rating 2 - Terrible. 18 out of 882 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was exactly what I needed after a long day of walking and sight-seeing. The staff was super polite and friendly. The breakfast food and staff was exceptional.
Stayed 2 nights in Apr 2024
Response from Ivone Pereira - Front-Office Manager on 17 Apr,2024
Dear Shanna,We very much appreciate your comments regarding your stay at the Mercure Lisboa!It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Mercure hotels are eager to offer you the best quality of service for your stays; therefore, your opinion is very valuable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ivone PereiraFront-Office Manager

8/10 Good

Elias

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mercure is located in a good location near to Sete-Rio railway station, however the area is quite quiet and the surround area at the railway station is quite dirty as compared to other areas.
Stayed 2 nights in Mar 2024
Response from Ivone Pereira - Front-Office Manager on 17 Apr,2024
Dear Elias,We very much appreciate your comments regarding your stay at the Mercure Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Mercure hotels are eager to offer you the best quality of service for your stays; therefore, your opinion is very valuable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ivone PereiraFront-Office Manager

8/10 Good

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Ivone Pereira - Front-Office Manager on 17 Apr,2024
Dear Oliver,We very much appreciate your comments regarding your stay at the Mercure Lisboa!It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Mercure hotels are eager to offer you the best quality of service for your stays; therefore, your opinion is very valuable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ivone PereiraFront-Office Manager

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Close to rail links
Stayed 1 night in Mar 2024
Response from Ivone Pereira - Front-Office Manager on 11 Mar,2024
Dear Stephen,We very much appreciate your comments regarding your stay at the Mercure LIsboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ivone PereiraFront-Office Manager

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, service, breakfast buffet
Stayed 9 nights in Dec 2023

10/10 Excellent

Anne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Mercure was exceptionally clean; staff was very helpful. Had breakfast, quality of food and service was excellent.
Stayed 1 night in Oct 2023
Response from PAULO CASTRO on 17 Nov,2023
Dear Anne,We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com

8/10 Good

Radmila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from PAULO CASTRO on 17 Nov,2023
Dear Radmila,We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com

8/10 Good

Bashkim

Stayed 3 nights in Oct 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from PAULO CASTRO on 16 Oct,2023
Dear Mari,We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Very conveniently located near airport and great service
Stayed 4 nights in Oct 2023
Response from Ivone Pereira - Front-Office Manager on 13 Oct,2023
Dear George,We very much appreciate your comments regarding your stay at the Mercure LIsboa! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ivone PereiraFront-Office Manager

10/10 Excellent

Helen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Really Friendly Helpful Staff
Really friendly helpful staff, nothing was too much. Clean room and comfy bed. Had a lovely stay.
Stayed 5 nights in Sep 2023
Response from Ivone Pereira on 6 Oct,2023
Dear Helen,We very much appreciate your comments regarding your stay at the Mercure LIsboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ivone PereiraFront-Office Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Ivone Pereira on 6 Oct,2023
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure LIsboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ivone PereiraFront-Office Manager

8/10 Good

Joyce

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean. Staff were extremely helpful and polite
Stayed 4 nights in Sep 2023
Response from PAULO CASTRO on 29 Sept,2023
Dear JoyceWe very much appreciate your comments regarding your stay at the Hotel Mercure LisboaIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com

8/10 Good

Mahrukh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Location is great as it is only 3mins walk from the Sete Rio station. Staff was very helpful.
Stayed 3 nights in Sep 2023
Response from PAULO CASTRO on 18 Sept,2023
Dear Mahrukh,We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com

8/10 Good

Griselda

Stayed 2 nights in Aug 2023
Response from PAULO CASTRO on 29 Aug,2023
Dear Griselda,We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was sadly a bit far from the main city tourist area but there was a train station/metro 3 min walk away. Overall, it was safe and the rooms were clean. The staff was very friendly and helpful. My main issue was the pool area. I chose this hotel just for that, but the water was very cold in August. Also, the pool filters showed lots of mold and the pool lounge cushions were very grossly stained from water. I could not sit on them, even with a towel under. I would suggest wipeable vinyl or similar. Apart from that, it was in a quiet area, but away from cool patio restaurants and the Lisbon atmosphere.
Stayed 5 nights in Aug 2023
Response from PAULO CASTRO on 24 Aug,2023
Dear Nancy,We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming atmosphere and receptionist very friendly. Room was bigger than expected and fresh and clean. Tea and coffee (with creamer too) a nice touch. Lovely big and fluffy bath towels as well as hand towels in bathroom and Nuxe soap etc. Beds very comfortable and enjoyed a quiet night’s sleep. Location ideal for appointment at IPO hospital and also for visiting Gulbenkian Museum. Short walking distance from railway station too. Would stay again
Stayed 1 night in Aug 2023
Response from PAULO CASTRO on 10 Sept,2023
Dear JudithWe very much appreciate your comments regarding your stay at the Hotel Mercure LisboaIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com

8/10 Good

Marine

Stayed 2 nights in Jul 2023
Response from PAULO CASTRO on 13 Aug,2023
Dear Marine,We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com

8/10 Good

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Fantastic Stay
The room was very clean, and so also the environment, Even though there were wide roads and tall buildings around, the area was very peaceful and quiet. Of course there was a big superstore (El Corte Ingles), a walking distance away. I would not mind staying in this hotel again
Stayed 5 nights in Jun 2023
Response from Ivone Pereira - Front-Office Manager on 23 Jun,2023
Dear Mr. Emmanuel,We very much appreciate your comments regarding your stay at the Mercure Lisboa hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were helpful but sadly the roof pool is in the flight path.
Stayed 4 nights in Jun 2023
Response from Ângela Lopes Front-office Manager Assistant on 15 Jun,2023
Dear Jonathan,We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

8/10 Good

james

Stayed 1 night in May 2023
Response from Ivone Pereira - Front-Office Manager on 23 Jun,2023
Dear James,We very much appreciate your comments regarding your stay at the Mercure Lisboa hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

4/10 Poor

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Not a 4 star experience
Mouldy room, poor dinner.
Stayed 5 nights in May 2023
Response from PAULO CASTRO on 19 May,2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Mercure Lisboa Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from PAULO CASTRO on 15 May,2023
Dear Guest,We very much appreciate your comments regarding your stay at the Hotel Mercure Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
hotel is good near the train and metro station
Stayed 2 nights in Apr 2023
Response from PAULO CASTRO on 4 May,2023
Dear Mr. Charles,We very much appreciate your comments regarding your stay at the Hotel Mercure Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com

8/10 Good

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Mar 2023
Response from PAULO CASTRO on 15 Apr,2023
Dear Guest,We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com

2/10 Terrible

chris

Stayed 2 nights in Apr 2023
Response from PAULO CASTRO on 15 Apr,2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Mercure Lisboa Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com

6/10 Okay

Ciaran

Liked: Staff & service
Hotel was fine but the decor was a bit tatty. Peeling paint, wallpaper etc. The swimming pool was closed for maintenance. If that maintenance was scheduled guests should have been notified that it would be closed when booking. One of the reasons I booked was because it was a hotel with a pool.
Stayed 4 nights in Mar 2023
Response from PAULO CASTRO on 4 May,2023
Dear Guest,Thank you for taking the time to tell us about your experience at the Hotel Mercure Lisboa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com

10/10 Excellent

jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely friendly and easy check in. Great breakfast with wonderful quality food. Clean room but very warm. Air con was not working well. I would definitely return.
Stayed 1 night in Mar 2023

10/10 Excellent

Bernardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the breakfast, pool and free wifi
Stayed 4 nights in Mar 2023
Response from PAULO CASTRO on 1 Apr,2023
Dear Mr.Bernardo,Thank you for taking the time to tell us about your experience at the Mercure Lisboa Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com

4/10 Poor

Ran

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Feb 2023

8/10 Good

Samantha

Liked: Staff & service, property conditions & facilities, room comfort
My first stay.
I had a lovely stay, the pool area was really nice, the breakfast after 5 days was very repetitive, it really need so variation.. The size and cleansiness of the room was good, or so I thought until I lost an earring, I had to pull out the furniture and it was so dusty and needs a through clean. The staff were friendly, although I had to call Reception due to loud noise at night twice.
Stayed 5 nights in Feb 2023
Response from Paulo Castro on 22 Feb,2023
Dear Mrs Samantha,We very much appreciate your comments regarding your stay at the Mercure Lisboa Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com

6/10 Okay

Andreas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard Mercure Hotel. Nice swimming pool but the location is lacking and you miss out on experiencing the city.

4/10 Poor

Emerita Miflor, Vancouver

Travelled with family, Travelled with partner
Liked: Staff & service
Stay was alright, but I had a terrible experience in Mercure Lisboa Hotel. Terrible experience! Stayed here dated Sept15-17, 2022. On the last day of our stay, we had breakfast, and I purposely placed my umbrella as an indicator on the table, so my husband knows our table. Something I do every time we travel. Never happened in the past! Some staff took it, never asked me if it's ours to think we're still in the table eating. They took and gave it to the front desk reception. It's not that we left it, it was taken where I placed it. I did not realize that it was missing until we arrived in Sevilla. Yes, I have travelled the world with my "Fulton Aerolite" as it's the lightest umbrella ever at 86g. For sentimental reason, I wanted it back! Of course, they will not cover the mailing charges. The hotel still has my "Fulton Aerolite". So, DO NOT leave anything unattended in the breakfast room or anywhere in that hotel. They will not ask, they will just take it!!!! BEWARE!

8/10 Good

Barbara, KENNESAW

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was very nice. Staff was helpful and professional.
Stayed 1 night in Nov 2022

8/10 Good

Sung Ho

Liked: Cleanliness, staff & service, property conditions & facilities
The location is a bit far from those popular tour areas.
Stayed 6 nights in Oct 2022

8/10 Good

Yongsheng

Stayed 1 night in Oct 2022

8/10 Good

Robert

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location near airport. Great restaurant recommendation from front desk.
Stayed 1 night in Oct 2022

6/10 Okay

Verified traveller

The stay was ok. Has definitely sure left things from the room however, when asked from receptionist, they said cleaners didnt see anything.
Stayed 2 nights in Oct 2022

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

LYNNEA, CHRISTIANSTED

Stayed 1 night in Sep 2022

8/10 Good

Androula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was convenient located. 5 minutes walk to the Metro . 15 minutes with the Metro to the old city. The room was comfortable and clean and the staff were friendly and helpful.
Stayed 5 nights in Sep 2022

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a place that is affordable, comfortable, clean and quiet, that is the place. If you need to be in the center of town, where the action never ends and sleep is not a must, then maybe look somewhere else.
Stayed 2 nights in Sep 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2022
Response from Paulo Castro on 25 Sept,2022
Dear Mr. Peter,Thank you for your comments on your stay at The Mercure Lisboa Hotel.It is with great pleasure that we receive your compliments. In addition, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our team that works day after day to offer you an irreprehensible service.Looking forward to welcoming you again, we ask you to believe, Mr. Peter, in the expression of our feelings.BestPaul CastroFront Office/Receptionwww.mercure.com

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast
Stayed 3 nights in Sep 2022
Response from Paulo Castro on 24 Sept,2022
Dear Joshua,We very much appreciate your comments regarding your stay at the Hotel Mercure LisboaIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com

10/10 Excellent

Vicente

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff was excellent, cleanliness excellent But the mattress was as bad as it gets A hotel is in the business of sleeping and a cheap super bad mattress will spoil the experience
Stayed 8 nights in Aug 2022
Response from Paulo Castro on 17 Sept,2022
Dear Mr. VicentWe very much appreciate your comments regarding your stay at the Hotel Mercure Lisboa.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com

8/10 Good

yehoash

Stayed 2 nights in Sep 2022

10/10 Excellent

Bhavin, Austin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Aug 2022

10/10 Excellent

Carina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2022

10/10 Excellent

sara

Liked: Cleanliness, property conditions & facilities, room comfort
Birthday in Mercure Lisboa
Amazing !! Love the room and breakfast! So delicious and with great options . Staff friendly ,so much , housekeeping ladies so great . And the staff and restaurant,bar so great. Thank you much! Definitely I will recommend it. See you one day again !
Stayed 3 nights in Aug 2022
Response from Paulo Castro on 24 Aug,2022
Dear Mrs. SaraWe very much appreciate your comments regarding your stay at the Hotel Mercure Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com

10/10 Excellent

Kalpna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Stayed 2 nights in Aug 2022
Response from Paulo Castro on 24 Aug,2022
Dear KalpnaWe very much appreciate your comments regarding your stay at the Hotel Mercure Lisboa.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Paulo CastroFront Office/Receçãowww.mercure.com