Restaurant

Reviews of Hotel Indigo London Tower Hill, an IHG Hotel

4 out of 5
Hotel Indigo London Tower Hill, an IHG Hotel
142 Minories, Matheson House, London, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 620 out of 892 reviews" "
Rating 8 - Good. 239 out of 892 reviews" "
Rating 6 - Okay. 23 out of 892 reviews" "
Rating 4 - Poor. 5 out of 892 reviews" "
Rating 2 - Terrible. 5 out of 892 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff in a stylish hotel which is close to Tower Bridge and tube stations. Happy with location and would stay again.
Stayed 2 nights in Mar 2024

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, but…
Amazing hotel with lovely staff. However, if you decide to have breakfast they charge VAT (as well as service) on top! What other place does this? Was not impressed!!
Stayed 1 night in Dec 2023

4/10 Poor

Natalie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Nov 2023

10/10 Excellent

Susan

Stayed 1 night in Nov 2023

10/10 Excellent

Jerry

Business traveller
Nice and cozy
Stayed 5 nights in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and easy to get too.
Stayed 1 night in Oct 2023

10/10 Excellent

Noel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location & Staff
My mom and I spent 10 days in London at the Indigo. The service by the front desk and restaurant staff was exceptional. Our room was clean, very spacious, a great shower and plenty of storage to let us unpack. It’s an old building, but it has been renovated and maintained. The location was great—just a few blocks from 2 different Underground stations. Breakfast was delicious and extensive. There was a buffet with yogurt, fruit, baked goods, cheese and deli meats. Additionally we were able to custom order fresh hot breakfast items and get custom espresso drinks. The staff was very attentive, friendly, and welcoming. We had an issue with the flush button on our toilet jamming one evening. The front desk staff tried to assist us, but they were unable and the maintenance person had already gone home. The next morning, they moved us into a new room and helped move our belongings. They also refunded that night without us even having to ask. The customer service was incredible in remedying the situation. I highly recommend the Indigo and will gladly stay here again.
Stayed 10 nights in Oct 2023

6/10 Okay

Valerie

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was average, would not stay again. Myself and boyfriend itched Al night but did not find any bed bugs
Stayed 4 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location great, super nice hotel. Very nice large room. Great service!
Stayed 4 nights in Oct 2023

8/10 Good

Jinquan

Liked: Cleanliness, staff & service, property conditions & facilities
Decent price and a good stay
Stayed 3 nights in Sep 2023

10/10 Excellent

Alden, CHICAGO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

8/10 Good

Leslie

Liked: Room comfort
London Weekend
Nice hotel in a decent part of the city, could do with some TLC
Stayed 4 nights in Aug 2023

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in an excellent location for sightseeing and access to the Underground station (just a 5 minute walk). Our room was confortable and we were very impressed with all of the staff. Everyone was so welcoming, professional and really aimed to please. Our stay included breakfast and the English breakfast was HUGE and delicious. We also appreciated the alternative buffet options for something lighter. This was a wonderful stay and we would not hesitate to stay here again.
Stayed 7 nights in Aug 2023

8/10 Good

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Posh suite in the Heart of London
Very nice stay. Staff extremely helpful and sensitive to our needs after a long flight. Beautiful, comfortable room with a view.
Stayed 3 nights in Jul 2023

10/10 Excellent

Pamela

Stayed 2 nights in Jul 2023

8/10 Good

Andy

Stayed 2 nights in Jul 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful.
Stayed 3 nights in Jul 2023

8/10 Good

Neil

Liked: Cleanliness, staff & service, room comfort
Good Location
Good Hotel in a fabulous location. Found it quite expensive though and for that price expect that little bit more especially with the Canopy opposite. Pointless having a tv as it’s badly positioned. Bathroom needed TLC and it look like the air con had been recently ripped out of the ceiling and boarded back up in haste. Would stay again though and as I’ve mentioned all it needs is a little more attention.
Stayed 2 nights in Jun 2023

10/10 Excellent

Melissa

Stayed 1 night in Jun 2023

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location - close to Tower of London, restaurants. Very comfortable beds, gorgeous rooms and bathrooms. Outside noise did come through all hours of the night due to nearby bars.
Stayed 2 nights in Jun 2023

10/10 Excellent

Kerry

Stayed 1 night in Jun 2023

6/10 Okay

Tracey

Liked: Cleanliness, staff & service, room comfort
Disappointing
Staff helpful but first room I was allocated was very small considering i had booked a premium room, was given another room where the aircon didn't work properly, decor was bit worn and no other rooms available,and there was no one to fix it! Note in the room said maintenance would need access to the room between 9am and 3pm the next day for routine work which I told reception was unacceptable so they took note. Didn't want to come across as awkward guest but was disappointed overall.
Stayed 1 night in Jun 2023

10/10 Excellent

Lee

Stayed 1 night in Jun 2023

10/10 Excellent

Gayle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

8/10 Good

Benigno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, close to Tower Bridge and train station.
Stayed 3 nights in May 2023

10/10 Excellent

Brendan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Jacky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent choice of hotel.
Excellent service. Lovely, clean hotel and staff were helpful and friendly. Perfect location too. Would definitely recommend and will be staying again.
Stayed 2 nights in May 2023

10/10 Excellent

Lynne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and staff were very nice
Stayed 1 night in Apr 2023

10/10 Excellent

Mark

Stayed 2 nights in Apr 2023

10/10 Excellent

Derrick

Stayed 1 night in Apr 2023

10/10 Excellent

Vikki

Stayed 1 night in Apr 2023

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Arrived at 11am to leave our bags but to our delight a room was ready. The room was spacious and bright. Housekeeping was excellent. Front desk staff were very friendly too. This hotel is really central - around an 8 minute walk from Liverpool Street Rail Station and Tower Bridge literally at the bottom of the road.
Stayed 3 nights in Mar 2023

8/10 Good

Fiona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

Shayani

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo traveler review
To start with I had lot of luggage and, there was no help offered/provided. Then the room was not cleaned after the previous guest and, there was trash in the washroom bin that belonged to previous guest. To continue further the washroom has glass windows and, is freezing cold with no option of heating/insulation. Except for the location nothing is good for this hotel, steer clear and, look for other options. I paid 120 pounds per night for such horrible service so never coming back.
Stayed 1 night in Mar 2023

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One Night Stay
Hotel was clean, modern, centrally located for what we were doing. Staff were very polite and helpful We would definitely stay again.+++++
Stayed 1 night in Feb 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More impressive on the inside than it looks from the outside nice quiet location and excellent staff service
Stayed 1 night in Feb 2023

10/10 Excellent

Patrick

Stayed 1 night in Feb 2023

10/10 Excellent

Diane

Stayed 1 night in Feb 2023

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All spot on
Very nice and clean hotel. Spacious room and great location
Stayed 2 nights in Feb 2023

10/10 Excellent

Kayla

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and njce amenities. Staff was also very polite and helpful.
Stayed 4 nights in Jan 2023

10/10 Excellent

Toni

Stayed 1 night in Jan 2023

10/10 Excellent

Adams

Stayed 1 night in Jan 2023

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service
The hotel lobby and restaurant are uninviting and the hotel only offers breakfast. However, the staff was kind and attentive. The rooms had dated furnishings, but they are larger than a typical European hotel room.

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מלון נחמד
המלון מאוד נקי, שירות החדרים טוב מאוד. החדר שלנו היה גדול יחסית למקובל בלונדון לא לקחנו ארוחת בוקר כי יש אופציות טובות יותר בסביבה. במקרר יש כמה חטיפים ופחיות שתיה כחלק מהמחיר. המלון נמצא כמה דקות הליכה מתחנות התחתית.כמו כן מאוד קרוב ל london tower ו tower bridge
Stayed 6 nights in Dec 2022

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Booked this hotel for a second time after a great stay a few years ago. Great design, comfy bed, big shower! Complimentary snacks and soft drinks in the fridge.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Fritz, San Francisco

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and comfy room. Staff is courteous. One block from Aldgate tube station and walking distance to Tower of London.
Stayed 3 nights in Oct 2022