Egyptian cotton sheets, premium bedding, memory-foam beds, minibar

Reviews of Park Plaza Westminster Bridge London

4 out of 5
Park Plaza Westminster Bridge London
200 Westminster Bridge Road, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 1487 out of 2549 reviews" "
Rating 8 - Good. 566 out of 2549 reviews" "
Rating 6 - Okay. 240 out of 2549 reviews" "
Rating 4 - Poor. 134 out of 2549 reviews" "
Rating 2 - Terrible. 122 out of 2549 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rohit

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible. Friendly
Stayed 4 nights in Mar 2024
Response from Marylin on 28 Mar,2024
Dear Rohit, thank you for your feedback. It is great to hear that you were happy with your room and it was according to your liking. WE look forward to welcome you back on your next arrival. Best regards, Marylin

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Kerry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully presented property. Room stunningly decorated. Extremely ckesn. Staff were extremely helpful and very pleasant
Stayed 1 night in Mar 2024

10/10 Excellent

Casie, Kissimmee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Would stay here again.
Stayed 1 night in Mar 2024

8/10 Good

Jo An

Liked: Cleanliness, staff & service
Room was not the same shown on photo although the bed was good and the room was clean . Service was also very good . So apart from the room being dated, it was pretty decent .
Stayed 2 nights in Mar 2024

10/10 Excellent

CELINDA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Friendly staff, great location. Definitely would recommend. Excellent!
Stayed 5 nights in Mar 2024

8/10 Good

Shannon J

Liked: Cleanliness, property conditions & facilities
Room had: No microwave No water bottles Fridge small - meant for mini bar No place to hang towels No windows Breakfast £28! Concierge guys were great No sheets - beds only had comforters, that's it No Tissues Nothing in lobby - No water (container was there but always empty), no coffee or tea No windows! We were put on the 12th floor but our window stared at an inside wall. It felt like a basement. It was awful. This was not let known ahead of time. I actually chose this place because they show a nice large window showing the outside. Other hotel are open and honest about the lack of a windows, which is why I didn't book with them. I even booked VIP with expedia but was told I wasn't worth a room with a window. They did nothing to find me what I paid for. The manager didn't even have the decency to come out and talk to me. We were booked for eight nights...not a short stay to say "oh well". We were marked as a long stay. No breakfast included, no window, no water bottles. It is a very nice room but was treated very low. Eventually, with me not giving up we were able to get a room on the second floor that actually had a window. I shouldn't have to fight for what I booked. And what is the point of having the vip status if it means nothing to the hotel.
Stayed 8 nights in Mar 2024
Response from Irene on 25 Mar,2024
Dear Shannon, thank you for your review. We are are saddened to learn that your stay did not live up to your expectations. Please rest assured we aim to deliver excellent experiences at all times, and it is disappointing that your stay has been impacted. We wish we had known so our team would have found a solution on time. Hopefully, this will not deter you from staying with us again, as we do hope to welcome you back soon to make your next stay memorable for the right reasons. Kind Regards, Irene

6/10 Okay

Shauna

Travelled with family
Liked: Cleanliness, staff & service, amenities
I liked the location of the hotel. did not like the bathroom sink because water was not flowing down and hard to get just warm water. Overall stay was good.
Stayed 3 nights in Mar 2024
Response from Irene on 22 Mar,2024
Dear Shauna, thank you for your review. We are glad to learn that you loved your stay with us, and please rest assured we will share your comments regarding our bathroom facilities with our team to take appropriate action. We wish we had known about this issue so our team would have investigated. Hopefully, this will not deter you from staying with us again, as we do hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 4 nights in Mar 2024

6/10 Okay

Jose

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nothing much to offer maybe with a good view of big Ben, other than that a few upgraded areas but everything else is mediocre. Breakfast was the horrible experience of the trip overly expensive for absolutely nothing.
Stayed 3 nights in Mar 2024
Response from Senami on 20 Mar,2024
Dear Jose, thank you for your feedback. We deeply regret that certain areas fell short of expectations and are sorry to learn your breakfast experience was below par. We have shared your feedback with the management team for review. We strive for excellence and your feedback is crucial in aiding us to enhance our guest experiences. We hope for another opportunity to serve you better. Kind regards, Senami

8/10 Good

YARON

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Except the breakfast that is basic all the experience and the location is excellent
Stayed 4 nights in Mar 2024

10/10 Excellent

Michael, Daly City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant stay at this hotel. The check-in process was easy. Standard check-in is at 3, you can purchase early check-in by the hrs. The hotel app with a digital key is very convenient. The room service menu has good options. Room size is very reasonable. the desk electric outlet can accommodate the UK, EU, and U.S. systems is a nice touch, especially for international travelers. Great location. Walking distance to sightseeing attractions, and easy walk to transportation too. illy cafe at the ground level is a great addition. As a side note, we came in on a weekday afternoon from Heathrow Airport around 1 pm, and it took over an hour to get to the hotel by taxi. the cost is around £75. So plan the trip/time accordingly. Took the subway and express train ( £25)back to the airpot.It turn out to ne very easy.
Stayed 4 nights in Mar 2024

6/10 Okay

April

Travelled with family
Liked: Cleanliness, staff & service
Good location. Staff was very nice but I did not like the small windowless room with no fridge or microwave. No place to keep meds cold. For the price paid to Expedia, I could have done better on my own. On Friday night There were people running and screaming in the hallway. Had an early flight and could not sleep.
Stayed 7 nights in Mar 2024
Response from Kinga on 20 Mar,2024
Thank you for sharing your feedback with us, April. I am pleased you have chosen our hotel for your stay with us. I'm sorry to hear about your recent experience. It sounds like the room wasn't ideal for your needs, and the noise in the hallway disrupted your sleep. Your comments will be shared with our team as we always look for ways to improve our guest's experience. I do hope that we can have another opportunity to welcome you back with us again in the future and turn your experience around. Kind regards,

10/10 Excellent

Nikolay

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Highly recommended.
Stayed 1 night in Mar 2024
Response from Solari on 19 Mar,2024
Dear Nikolay, thank you for your nice feedback! We are thrilled to hear that you enjoyed your whole stay and lovely to read such nice comments regarding the hotel recommendation! We truly hope you come back to stay with us again very soon. Kind regards, SolariDear Guest, thank you for your nice feedback! We are thrilled to hear that you enjoyed

10/10 Excellent

Nora Elena Garces

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Súper seguro y muy central
Stayed 6 nights in Mar 2024
Response from Solari on 19 Mar,2024
Dear Nora Elena Garces, thank you for your nice feedback! We are thrilled to hear that you enjoyed your whole stay and lovely to read such nice comments! We truly hope you come back to stay with us again very soon. Kind regards, Solari

8/10 Good

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Mar 2024
Response from Irene on 18 Mar,2024
Dear Vanessa, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

10/10 Excellent

Karen J

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 5 nights in Mar 2024

10/10 Excellent

Jaime T.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Very walkable and close to two undergrounds Hotel was always busy I would recommend and would stay here again
Stayed 4 nights in Mar 2024
Response from Marylin on 18 Mar,2024
Dear Lisa, thank you for taking the time to write a review. We truly appreciate your nice comments about our location. We look forward to welcoming you back. Kind regards, Marylin

8/10 Good

AMOD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to most of the main sights and transportation. Restaurants and cafe inside the hotel are good. The staffs are helpful.
Stayed 4 nights in Mar 2024
Response from Solari on 15 Mar,2024
Dear AMOD, thank you for taking the time to write a review. We truly appreciate your nice comments about our hotel location and the helpful staff. We look forward to welcoming you back. Kind regards, Solari

8/10 Good

Kenitra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect. Near the London eye and Westminster Abbey. But it’s a busy hotel if you want something more quiet. There were a lot of events happening. Also, there were minor issues with the room just like every hotel but the staff was very helpful if you need something.
Stayed 4 nights in Mar 2024
Response from Solari on 15 Mar,2024
Dear Kenitra, thank you for taking the time to write a review. We truly appreciate your nice comments about our hotel location and the helpful staff. I would like to express my sincere apology if there were aspects that we fell below expectations that did not give you a good impression. Your feedback is important to us and rests assured it will be addressed with our designated team to improve our service. We appreciate your sharing your concerns, and we look forward to your next visit for a much better stay. Kind regards, Solari.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how cozy our room was and the curtains!! We felt super well rested for each of our vacation days in London.
Stayed 4 nights in Mar 2024
Response from Solari on 15 Mar,2024
Dear Michelle, thank you for your nice feedback! We are thrilled to hear that you enjoyed your whole stay and lovely to read such nice comments! We truly hope you come back to stay with us again very soon. Kind regards, Solari

10/10 Excellent

Megan

Travelled with family
Liked: Amenities
Top notch and beautiful view. So spacious !
Stayed 2 nights in Mar 2024

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location made everything walkable
Stayed 2 nights in Mar 2024

10/10 Excellent

Shella

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the customer service from everyone - especially Daniel!! Daniel is so personable and kind - give him a promotion!
Stayed 1 night in Mar 2024

4/10 Poor

Cassidy

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel room was fine. The location is good for Big Ben and the London Eye. The Underground is about a 10 minute walk from the hotel. The staff was fairly rude upon check in and I did not have a positive interaction with any of the staff that I encountered during our stay. Finally, my son left his favorite pair of shoes in the hotel room after check-out. I e-mailed the housekeeping staff and asked about locating them and they claimed they did not find any shoes. The shoes were left in the hotel room so I know that someone found the shoes and either threw them away or kept them as they were brand new. It is upsetting that was the lasting impression on the hotel. Will look for other hotel brands on our next trip to London.
Stayed 4 nights in Feb 2024
Response from Santa on 12 Mar,2024
Dear Cassidy, thank you for sharing your review. Whilst we are glad to hear you liked our hotel and it's excellent location, as well as your room. I'm so sorry to hear regards your lost property and I am disappointed to read your comments regarding our team, particularly as our friendly and attentive service often receives the most praise from our guests. I am sorry this was not your experience and will be sure to address this with the relevant team members. We do hope you'd consider staying with us again, so we have the opportunity to win back your trust in us. Kind Regards,

10/10 Excellent

Tonia, Rogers

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to all the attractions and close to public transportation. Beautiful inside. Had a great pool, sauna and steam room that was adult only after 8pm!
Stayed 4 nights in Mar 2024

10/10 Excellent

martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for exploring some of the best bits of London.
Stayed 4 nights in Mar 2024
Response from Senami on 15 Mar,2024
Thank you Martin for your feedback. It is great to see that you enjoyed your stay with us and also enjoyed exploring the city. We look forward to welcoming you back. Kind regards, Senami

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are amazing, room service is great as well, room upgrade was lovely as well 😊
Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Stayed 2 nights in Mar 2024

4/10 Poor

Torquil

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I stayed in what was described as a “superior double room”. The walls are paper thin so the room was incredibly noisy and I could hear word-for-word the conversations of the guests on either side of me. Room had NO WINDOWS to the outside world and absolutely no natural light at all. Instead the rooms look into an internal courtyard - across at each other. Consequently the room is dingy, depressing, and dank and all times of the day and night. Imagine opening the curtains in the morning to no daylight an no idea what the weather was like outside. I was here for five nights making for an excruciating stay. On the first night the bathroom (with a glass door) light would not switch off so they had to send an engineer to fix it so I could sleep. The shower had mould in it around the edges. The rooms have NO plugs next to the bed, with only 2 powerpoints (and no USB sockets) on the desk across the room. There were randomly dangling power cables coming out the back of the TV and hanging down to the dest as well as a standing lamp that was no plugged into anything just sitting in the corner. The room has these odd panels that are meant to control the lights by the sides of the beds but only one of them worked. The other one was plugged into the wall with a dodgy connection so it constantly flickered on and off all night and I had to put some clothes on top of it.
Stayed 5 nights in Feb 2024
Response from Marylin on 8 Mar,2024
Thank you for sharing your experience, Torquil. I am sorry that your room fell short of expectations on this occasion and you were disturbed. We aim to surprise our guests with unique designs and a cosy atmosphere, so we regularly review and update our accommodation to ensure these standards are met. I will ask our Facilities team to check this room as a priority. We hope we can welcome you back and pleasingly surprise you next time. Kind regards, Marylin

10/10 Excellent

Shipra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved its location to Waterloo and to Westminster. It was super easy to get everywhere I needed to in the city. The hotel staff were very accommodating and they even gave us a wine bottle for signing up for eco-service. I really enjoyed my time there and wish I had time to check out the fitness area.
Stayed 4 nights in Feb 2024
Response from Eli on 6 Mar,2024
Thank you for your review, Shipra,We are so happy to see you enjoyed your stay with us and that you experienced very friendly service from our staff. Hope we can welcome you again in future so that you can experience our fitness facilities next time. Looking forward to you coming again! Kind regards,

10/10 Excellent

Adil, Plymouth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to places of interest. Clean rooms. Great staff
Stayed 5 nights in Feb 2024
Response from Eli on 6 Mar,2024
Thank you for your comment, Adil,We are so happy to see you enjoyed your stay with us. Looking forward to you coming again! Kind regards,

8/10 Good

Jasmin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel .. room service app should be made to be adjustable . Better seating in lobby.. overall great hotel . Great location..
Stayed 3 nights in Feb 2024

10/10 Excellent

Jon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Antonio

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 1 night in Feb 2024
Response from Santa on 4 Mar,2024
Dear Antonio, thank you for sharing your review. We are so happy to hear you enjoyed your stay with us and that you liked our hotel and it's facilities. We look forward to welcome you back soon! Best wishes,

10/10 Excellent

Kathrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay here -- attentive and friendly staff, all diverse backgrounds. The VIP expedia perk I guess entailed free breakfast, which offered a good selection. Very clean and modern. Can trade housekeeping services for a bottle of wine instead (eco-friendly pledge) Our room had a view of the London Eye and a partial view of Big Ben.
Stayed 2 nights in Feb 2024
Response from Santa on 26 Feb,2024
Dear Kathrina, thank you for sharing your positive review. We are so happy to hear you liked our hotel and your room with spectacular views. We also appreciate your nice comments towards our friendly and attentive staff. Thank you for sharing your experience and we are looking forward to welcoming you back soon. Kind regards,

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great location
Stayed 1 night in Feb 2024
Response from Mimi on 26 Feb,2024
Hello Ryan, thank you for your kind feedback, we hope to see you again soon at our hotel. Best regards

8/10 Good

Andrew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, great price and great location but poor breakfast
Stayed 1 night in Feb 2024
Response from Santa on 26 Feb,2024
Dear Andrew, thank you for sharing your review We are glad to hear you liked our hotel and it's fantastic location, as well as your room. Thank you for your feedback regards breakfast and rest assured it will be raised to the attention of our designated team to review and ensure we meet guests’ satisfaction. We do hope to welcome you back to have a new opportunity to exceed your expectations. Kind Regards,

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room with comfortable beds, Excellent staff service Great position for strolling around London.
Stayed 1 night in Feb 2024
Response from Eli on 26 Feb,2024
Thank you for your lovely message, Katherine,We are so happy to see you enjoyed your stay with us. Looking forward to you coming again! Kind regards,

10/10 Excellent

William David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Feb 2024

10/10 Excellent

Takahito

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Is it a sustainable reason that there were not enough towels, slippers, and bathrobes for each person?
Stayed 1 night in Feb 2024
Response from Marylin on 25 Feb,2024
Dear Takahito, thank you fore your feedback. I am sorry to hear that not enough bathroom supplies were not provided during your stay. we wish we could have known during your stay as perhaps we could have worked together to resolve your concerns. Please rest assured that we will take your feed back into consideration to improve. We do hope to welcome you back to have a new opportunity to exceed your expectations. Kind Regards, Marylin

6/10 Okay

Katarzyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was excellent! The staff and location were top notch.
Stayed 4 nights in Feb 2024
Response from Eli on 22 Feb,2024
Thank you for your nice comment, Wendy,We are so happy to see you enjoyed your stay with us. Looking forward to you coming again! Kind regards,

10/10 Excellent

marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioning worked well, staff helpfully. Issues sorted promptly. Would return and stay again
Stayed 3 nights in Feb 2024
Response from Santa on 22 Feb,2024
Dear Marie, thank you for sharing your review. We are so glad to hear you enjoyed your stay with us and liked our hotel. We also truly appreciate your nice comments towards our friendly and helpful staff. We look forward to welcome you back soon! Best wishes,

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We paid for a superior room. The pictures on Expedia showed a window with a view. Yet we ended up with no view at all, in a very dark room. So this felt like false advertisement, and quite a disappointment.
Stayed 5 nights in Feb 2024
Response from Eli on 22 Feb,2024
Thank you for your feedback, David,We are very sorry to hear that your stay fell so short of expectations and that our Superior rooms do not have external views. We usually inform the guests about the features and views of the rooms in advance, so we can find a suitable room for each guest. We're sorry if you weren't informed about all the rooms’ features. We hope this doesn't stop you from staying with us again. Kind regards,

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Ntn
Stayed 8 nights in Feb 2024
Response from Irene on 22 Feb,2024
Dear John, thank you for your review. We are glad to learn that you loved your stay with us, and hope to welcome you back soon for another pleasant experience. Kind Regards, Irene

10/10 Excellent

Keyla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staffer
Stayed 2 nights in Feb 2024
Response from Marylin on 21 Feb,2024
Dear Keyla, thank you for your feedback. It is great to read that you loved the service our staff has provided. We look forward to welcoming you back again. Kind regards, Marylin

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and view!
Stayed 3 nights in Feb 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very wheelchair accessible
Stayed 9 nights in Feb 2024
Response from Solari on 20 Feb,2024
Dear Melanie, thank you for taking the time to write a review. We truly appreciate your nice comments about our room facilities. We look forward to welcoming you back. Kind regards, Solari

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very good
Stayed 1 night in Feb 2024
Response from Solari on 20 Feb,2024
Dear Susan, thank you for your nice feedback! We are thrilled to hear that you enjoyed your whole stay and lovely to read such nice comments! We truly hope you come back to stay with us again very soon. Kind regards, Solari