Exterior

Reviews of The Tower Hotel, London

4 out of 5
The Tower Hotel, London
St Katharine's Way, London, England

Reviews

8.2

Very good

Rating 10 - Excellent. 1939 out of 4290 reviews" "
Rating 8 - Good. 1282 out of 4290 reviews" "
Rating 6 - Okay. 572 out of 4290 reviews" "
Rating 4 - Poor. 291 out of 4290 reviews" "
Rating 2 - Terrible. 206 out of 4290 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jose Erick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great! The views of the Tower of London were amazing. Very close to lots tourist attractions. Walking distance to the tube. Would recommend first time visitors to stay here.
Stayed 4 nights in Mar 2024

10/10 Excellent

Daiva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to everything and simple to wander around
Stayed 3 nights in Jan 2024

8/10 Good

amir h

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was very inconvenient to go to concierge to get an adaptor to be able to use the electrical plug in the room. The hotel is old and the electrical outlets are not compatible with the other locations in London. In the bathroom, there were plenty of rust around the curtain rod, bathroom sink drainage, ... Beds were clean and comfortable. room size was ok. The electric kettle was hidden in one of the drawers and I had to call the house keeping to find out where it was.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael J

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice rooms, great location, good food, nice bar.
Stayed 1 night in Mar 2024
Response from soumya on 28 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Excellent

Happy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location by the Tower Bridge and across from the Tower of London. Comfortable room with river view. Great buffet breakfast.
Stayed 7 nights in Mar 2024
Response from soumya on 28 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Excellent

Mitchell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular location, loved the room, walking distance to several tourist spots.
Stayed 2 nights in Mar 2024
Response from soumya on 28 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

2/10 Terrible

Ravindra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived 03 /27/24 at approximately 11:30 am however the room was not available quite okay but when I got to the room I noticed that the toilet didn’t work left and decided that th
Response from soumya on 28 Mar,2024
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Excellent

Spring, Exmore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As far as locations in London, this one is hard to beat. One of the most magical sights to see in London is Tower Bridge and you truly have a front row seat. You're steps away from the Tower of London and a tube station. You're also next door to a Tesco Express grocery store! The restaurant at the hotel is phenomenal, there is a Starbucks in the lobby, a little convenience store in the lobby and outdoor high top bar tables with music every day. I challenge anyone to find a better hotel in London!!
Stayed 7 nights in Mar 2024
Response from soumya on 28 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Excellent

Slavica

Travelled with family
Liked: Cleanliness, staff & service
Amazing location. Old hotel, but location is superb. Staff is friendly, especially concierge.
Response from soumya on 26 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

6/10 Okay

Raquel

Travelled with family
Disliked: Amenities
The hotel was located well. But it is very old
Stayed 3 nights in Mar 2024
Response from soumya on 26 Mar,2024
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Excellent

Frances

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 2 nights in Mar 2024
Response from soumya on 26 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

6/10 Okay

Michell

Stayed 4 nights in Mar 2024
Response from soumya on 26 Mar,2024
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Excellent

MARY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this property offered lots of options, close to public transport, gorgeous views, food was ok in hotel, but the docks at st katherines were fabulous and sooooo close. Everyone was helpful, we had a pleasant experience.
Stayed 3 nights in Mar 2024
Response from soumya on 26 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Excellent

pablo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, nice staff and amazing location
Stayed 2 nights in Mar 2024
Response from Soumya on 26 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Excellent

Mathew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely hotel, the staff were amazing and friendly. The facilities are superb and we had the most amazing stay.
Stayed 1 night in Mar 2024
Response from Soumya on 26 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Excellent

Lierin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in the best location. It’s a perfect location to walk to many of the iconic London sites.
Stayed 3 nights in Mar 2024
Response from Soumya on 26 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Excellent

Deena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely would recommend this hotel
Stayed 1 night in Mar 2024
Response from Soumya on 26 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Excellent

NIU

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and safe location. Amenities are decent. Theres also a convenient store nearby. Only downside will be the lift takes too long to arrive
Stayed 8 nights in Mar 2024
Response from soumya on 26 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

6/10 Okay

Myrna

Travelled with family
Disliked: Amenities, property conditions & facilities
Convenient
Stayed 6 nights in Mar 2024
Response from soumya on 26 Mar,2024
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

2/10 Terrible

Michael

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
Rooms very small, could not accommodate family of 5. Required me to book 2 rooms. Made accommodations several months in advance and when I arrived the rooms were on different floors. They couldn’t put the rooms on the same floor. When I complained about this they asked me if I specifically asked that they be on the same floor when I made the reservation. Is that really something you have to ask? Parking was 25 pounds per day, totally unacceptable. The restaurant on site, “Vicinity” was a joke. Way overpriced and food tasted prepackaged and like it was frozen in a box before heated up and served. Only good thing about this hotel was the location. It’s in a very convenient part of town if you want to see the local sights. Otherwise a complete disappointment. Will never return.
Stayed 2 nights in Mar 2024
Response from soumya on 26 Mar,2024
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from soumya on 26 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

8/10 Good

LILIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Very good! Close to the Eiffel Tower. I really recomend
Stayed 3 nights in Mar 2024
Response from soumya on 26 Mar,2024
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Excellent

Ksenia

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Soumya on 26 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

8/10 Good

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were ok but seemed pretty old and outdated. Staff was nice although we received bad instructions on how to get to the hotel from Heathrow Airport. When we messaged them about any shuttle service they said they had this "pod" service to get from the airport to the hotel. This service is only for the Thistle hotel which is affiliated with the Tower hotel and is right next to the airport. The Tower hotel does not have a shuttle service and the best way to get there is by train, assuming you aren't coming in too late, otherwise, uber. Views are very nice of the Tower Bridge and the location is close to the bridge and the Tower of London.
Stayed 1 night in Mar 2024
Response from Soumya on 20 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Excellent

M

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and tidy property at the heart of London.
Stayed 1 night in Mar 2024
Response from Soumya on 20 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

8/10 Good

Lydia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were 3 hours early and the room was ready for us. Checkout was beyond easy and super quick. The room was very clean. Bed was one of the most comfortable ever. The location was very convenient. The building is older.
Stayed 3 nights in Mar 2024
Response from Soumya on 19 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

8/10 Good

Christina

Stayed 1 night in Mar 2024
Response from Soumya on 20 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

2/10 Terrible

Tiffany

Disliked: Staff & service, property conditions & facilities
Raggedy hotel. Had no heater. I had to use two portable heaters to warm my room up
Response from Soumya on 19 Mar,2024
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Excellent

Pauline

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, cleanliness, staff
Stayed 3 nights in Mar 2024
Response from Soumya on 19 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

8/10 Good

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good location. Fan not working in bathroom.
Stayed 2 nights in Mar 2024
Response from Soumya on 19 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely place to stay. We would definitely stay there again The staff were very friendly and helpful The rooms were clean with comfy beds The view from the room was good too It had everything we needed for our stay
Stayed 2 nights in Mar 2024
Response from Soumya on 19 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

4/10 Poor

Conrado

Disliked: Cleanliness, staff & service, property conditions & facilities
The location i like it. I didn't like the coffe maker very old and the toilet flush not good for the 4 star hotel.
Stayed 5 nights in Mar 2024
Response from Soumya on 19 Mar,2024
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

8/10 Good

Colleen

Liked: Cleanliness, staff & service, amenities
Hotel is in a great location. Great views of Tower Bridge. Staff very friendly and helpful. Rooms a little outdated but bed very comfortable and clean. I would definitely recommend
Stayed 2 nights in Mar 2024
Response from Soumya on 19 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

8/10 Good

Lisa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff very helpful.
Stayed 1 night in Mar 2024
Response from Soumya on 19 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Soumya on 19 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Excellent

Ted Boone

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and easy access to Tube and bus services.
Stayed 4 nights in Mar 2024
Response from Soumya on 19 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and very friendly staff.
Stayed 4 nights in Mar 2024
Response from Soumya on 19 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Excellent

Vanessa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice view, location and customer service.
Stayed 4 nights in Mar 2024
Response from Soumya on 19 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Soumya on 19 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

8/10 Good

Ching yan janny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 5 nights in Mar 2024
Response from The Tower Hotel on 15 Mar,2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great area
Stayed 1 night in Mar 2024
Response from The Tower Hotel on 15 Mar,2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Excellent

Allison

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Soumya on 19 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel

6/10 Okay

Monte

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel is a perfect location for walking to notable areas didn't like that the room was so very small. I'm guessing it was because we went through expedia and got it for less money, but the room didn't even have space to set our suit cases out. The second room that we got once our Gate1 tour group arrived was great!
Stayed 1 night in Mar 2024
Response from The Tower Hotel v on 15 Mar,2024
Thank you Kindly for your feedback. We will discuss with the relevant heads to sought out the concerns highlighted.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Excellent

Abbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms could use some updating but you cole for thr view and it delivers. No complaints
Stayed 2 nights in Mar 2024
Response from The Tower Hotel on 15 Mar,2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Busy property during the week. Elevators are very crowded & very slow. In site restaurant was just ok. Tesco is around the corner for any needs.
Stayed 7 nights in Feb 2024
Response from The Tower Hotel on 14 Mar,2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

6/10 Okay

Juliet

Travelled with family and small children
We check in and gave us dirty room.This hotel is is good location but the rate not good.all fixtures needs to replace,carpets lot of stains and beds are not comfy
Stayed 2 nights in Mar 2024
Response from Guest Services on 14 Mar,2024
Thank you Kindly for your feedback. We will discuss with the relevant heads to sought out the concerns highlighted.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

6/10 Okay

Kimberly

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 8 nights in Mar 2024
Response from Guest Services on 15 Mar,2024
Thank you Kindly for your feedback. We will discuss with the relevant heads to sought out the concerns highlighted.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Excellent

emily, lubbock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from The Tower Hotel on 13 Mar,2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and excellent location.
Stayed 2 nights in Mar 2024
Response from The Tower Hotel on 12 Mar,2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic
Stayed 1 night in Mar 2024
Response from The Tower Hotel on 13 Mar,2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive