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Rating 10 - Excellent. 1939 out of 4290 reviews" "
The hotel was great! The views of the Tower of London were amazing. Very close to lots tourist attractions. Walking distance to the tube. Would recommend first time visitors to stay here.
It was close to everything and simple to wander around
Daiva
Stayed 3 nights in Jan 2024
8/10 Good
amir h
Travelled with family
28 Mar,2024
Liked: Cleanliness, staff & service, amenities
It was very inconvenient to go to concierge to get an adaptor to be able to use the electrical plug in the room. The hotel is old and the electrical outlets are not compatible with the other locations in London.
In the bathroom, there were plenty of rust around the curtain rod, bathroom sink drainage, ...
Beds were clean and comfortable. room size was ok. The electric kettle was hidden in one of the drawers and I had to call the house keeping to find out where it was.
Really nice rooms, great location, good food, nice bar.
Michael J
Stayed 1 night in Mar 2024
Response from soumya on 28 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel
Very nice location by the Tower Bridge and across from the Tower of London. Comfortable room with river view. Great buffet breakfast.
Happy
Stayed 7 nights in Mar 2024
Response from soumya on 28 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel
Spectacular location, loved the room, walking distance to several tourist spots.
Mitchell
Stayed 2 nights in Mar 2024
Response from soumya on 28 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel
I arrived 03 /27/24 at approximately 11:30 am however the room was not available quite okay but when I got to the room I noticed that the toilet didn’t work left and decided that th
Ravindra
Response from soumya on 28 Mar,2024
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel
As far as locations in London, this one is hard to beat. One of the most magical sights to see in London is Tower Bridge and you truly have a front row seat. You're steps away from the Tower of London and a tube station. You're also next door to a Tesco Express grocery store! The restaurant at the hotel is phenomenal, there is a Starbucks in the lobby, a little convenience store in the lobby and outdoor high top bar tables with music every day. I challenge anyone to find a better hotel in London!!
Spring
Stayed 7 nights in Mar 2024
Response from soumya on 28 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel
10/10 Excellent
Slavica
Travelled with family
26 Mar,2024
Liked: Cleanliness, staff & service
Amazing location. Old hotel, but location is superb. Staff is friendly, especially concierge.
Slavica
Response from soumya on 26 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel
6/10 Okay
Raquel
Travelled with family
25 Mar,2024
Disliked: Amenities
The hotel was located well. But it is very old
Raquel
Stayed 3 nights in Mar 2024
Response from soumya on 26 Mar,2024
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel
6/10 Okay
Michell
25 Mar,2024
Michell
Stayed 4 nights in Mar 2024
Response from soumya on 26 Mar,2024
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel
this property offered lots of options, close to public transport, gorgeous views, food was ok in hotel, but the docks at st katherines were fabulous and sooooo close. Everyone was helpful, we had a pleasant experience.
MARY
Stayed 3 nights in Mar 2024
Response from soumya on 26 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel
Excellent service, nice staff and amazing location
pablo
Stayed 2 nights in Mar 2024
Response from Soumya on 26 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel
This was a lovely hotel, the staff were amazing and friendly. The facilities are superb and we had the most amazing stay.
Mathew
Stayed 1 night in Mar 2024
Response from Soumya on 26 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel
This hotel is in the best location. It’s a perfect location to walk to many of the iconic London sites.
Lierin
Stayed 3 nights in Mar 2024
Response from Soumya on 26 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel
Very convenient and safe location. Amenities are decent. Theres also a convenient store nearby.
Only downside will be the lift takes too long to arrive
NIU
Stayed 8 nights in Mar 2024
Response from soumya on 26 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel
2/10 Terrible
Michael
Travelled with family and small children
23 Mar,2024
Disliked: Cleanliness, staff & service, amenities
Rooms very small, could not accommodate family of 5. Required me to book 2 rooms. Made accommodations several months in advance and when I arrived the rooms were on different floors. They couldn’t put the rooms on the same floor. When I complained about this they asked me if I specifically asked that they be on the same floor when I made the reservation. Is that really something you have to ask? Parking was 25 pounds per day, totally unacceptable. The restaurant on site, “Vicinity” was a joke. Way overpriced and food tasted prepackaged and like it was frozen in a box before heated up and served. Only good thing about this hotel was the location. It’s in a very convenient part of town if you want to see the local sights. Otherwise a complete disappointment. Will never return.
Michael
Stayed 2 nights in Mar 2024
Response from soumya on 26 Mar,2024
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel
Very good! Close to the Eiffel Tower. I really recomend
LILIAN
Stayed 3 nights in Mar 2024
Response from soumya on 26 Mar,2024
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel
The rooms were ok but seemed pretty old and outdated. Staff was nice although we received bad instructions on how to get to the hotel from Heathrow Airport. When we messaged them about any shuttle service they said they had this "pod" service to get from the airport to the hotel. This service is only for the Thistle hotel which is affiliated with the Tower hotel and is right next to the airport. The Tower hotel does not have a shuttle service and the best way to get there is by train, assuming you aren't coming in too late, otherwise, uber. Views are very nice of the Tower Bridge and the location is close to the bridge and the Tower of London.
Joshua
Stayed 1 night in Mar 2024
Response from Soumya on 20 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel
Nice clean and tidy property at the heart of London.
M
Stayed 1 night in Mar 2024
Response from Soumya on 20 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel
We were 3 hours early and the room was ready for us. Checkout was beyond easy and super quick. The room was very clean. Bed was one of the most comfortable ever. The location was very convenient. The building is older.
Lydia
Stayed 3 nights in Mar 2024
Response from Soumya on 19 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel
8/10 Good
Christina
19 Mar,2024
Christina
Stayed 1 night in Mar 2024
Response from Soumya on 20 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel
Raggedy hotel. Had no heater. I had to use two portable heaters to warm my room up
Tiffany
Response from Soumya on 19 Mar,2024
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel
8/10 Good
Kim
Travelled with partner
18 Mar,2024
Liked: Cleanliness, staff & service, amenities
Good location. Fan not working in bathroom.
Kim
Stayed 2 nights in Mar 2024
Response from Soumya on 19 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel
It was a lovely place to stay. We would definitely stay there again
The staff were very friendly and helpful
The rooms were clean with comfy beds
The view from the room was good too
It had everything we needed for our stay
Sharon
Stayed 2 nights in Mar 2024
Response from Soumya on 19 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel
The location i like it.
I didn't like the coffe maker very old and the toilet flush not good for the 4 star hotel.
Conrado
Stayed 5 nights in Mar 2024
Response from Soumya on 19 Mar,2024
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel
8/10 Good
Colleen
17 Mar,2024
Liked: Cleanliness, staff & service, amenities
Hotel is in a great location. Great views of Tower Bridge. Staff very friendly and helpful. Rooms a little outdated but bed very comfortable and clean. I would definitely recommend
Colleen
Stayed 2 nights in Mar 2024
Response from Soumya on 19 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel
Great location and easy access to Tube and bus services.
Ted Boone
Stayed 4 nights in Mar 2024
Response from Soumya on 19 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive
10/10 Excellent
Allison
14 Mar,2024
Liked: Cleanliness
Allison
Stayed 1 night in Mar 2024
Response from Soumya on 19 Mar,2024
Thank you so much for your feedback regarding your recent stay with us at The Tower Hotel! We always strive to deliver the best experience to our guests, and I am pleased to know that you had an enjoyable stay with us. We look forward in welcoming you back to our hotel. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel
The hotel is a perfect location for walking to notable areas
didn't like that the room was so very small. I'm guessing it was because we went through expedia and got it for less money, but the room didn't even have space to set our suit cases out.
The second room that we got once our Gate1 tour group arrived was great!
Monte
Stayed 1 night in Mar 2024
Response from The Tower Hotel v on 15 Mar,2024
Thank you Kindly for your feedback. We will discuss with the relevant heads to sought out the concerns highlighted.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive
Busy property during the week. Elevators are very crowded & very slow. In site restaurant was just ok. Tesco is around the corner for any needs.
Jacqueline
Stayed 7 nights in Feb 2024
Response from The Tower Hotel on 14 Mar,2024
Thank you Kindly for your feedback. We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive
6/10 Okay
Juliet
Travelled with family and small children
14 Mar,2024
We check in and gave us dirty room.This hotel is is good location but the rate not good.all fixtures needs to replace,carpets lot of stains and beds are not comfy
Juliet
Stayed 2 nights in Mar 2024
Response from Guest Services on 14 Mar,2024
Thank you Kindly for your feedback. We will discuss with the relevant heads to sought out the concerns highlighted.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive
6/10 Okay
Kimberly
13 Mar,2024
Liked: Staff & service
Disliked: Property conditions & facilities
Kimberly
Stayed 8 nights in Mar 2024
Response from Guest Services on 15 Mar,2024
Thank you Kindly for your feedback. We will discuss with the relevant heads to sought out the concerns highlighted.We look forward in welcoming you back to our hotel.Kindest Regards,Fabrizio GiacovazziGuest Services Executive