City view from property

Reviews of The Originals City, Hôtel Astoria Vatican, Lourdes (Inter-Hotel)

3 out of 5
The Originals City, Hôtel Astoria Vatican, Lourdes (Inter-Hotel)
95 Rue De La Grotte, Lourdes, Hautes-Pyrenees

Reviews

8.2

Very good

Rating 10 - Excellent. 26 out of 63 reviews" "
Rating 8 - Good. 22 out of 63 reviews" "
Rating 6 - Okay. 9 out of 63 reviews" "
Rating 4 - Poor. 3 out of 63 reviews" "
Rating 2 - Terrible. 3 out of 63 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleased
Stayed 1 night in Jun 2023
Response from . on 23 Jun,2023
Thank you for your review, we appreciate!We look forward to welcoming you in Lourdes again.

8/10 Good

Mercy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lourdes for Pilgrims not Tourists !!!
Had a great stay , It's a lovely Hotel. Can't comment on the food as i didn't eat there. The Room was great , clean and air con . Great hotel for Pilgrims and only a few minutes from the shrine. Would defo go back again .
Stayed 3 nights in Jul 2022

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

Gaetano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lordes
Was very good employee were very nice the place was well maintained
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to Our Lady of Lourdes Shrine as well restaurants bus stop and historical places within walking distance.
Stayed 4 nights in Oct 2018
Response from Nicolas on 20 Nov,2018
Dear Madam, Dear Sir, Many thanks for your nice review We hope to seeyou back soon Best regards

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly and helpful. The hotel was closing for the season but they accommodated us allowing us to stay another night and directed us to a nearby hotel which was still open. Thank you so much.
Stayed 1 night in Nov 2018
Response from Nicolas on 6 Nov,2018
Dear Sir, thanks a lot for your nice review Kind regards

6/10 Okay

Verified traveller

Average
Average
Stayed 5 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Yessenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and service. Very helpful.
Stayed 2 nights in Oct 2018

6/10 Okay

Beth, Edmonton, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view on our room and close to the Grotto, however, the shower curtain needs replacement. Smells mold and the curtain is a little bit short that's why water is all over the floor after you shower.
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Cristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable room for a short stay
The hotel is located on a somewhat quiet street about a 15 minute walk from the sanctuary. I did not eat at the hotel, but there is a bar and restaurant inside if needed. The room itself is very basic but serves the purpose for a couple nights’ stay. Although there isn’t too much walking space within the room itself, there is a spacious wardrobe available. Small shower stall as expected at most European hotels. I’d stay again.
Stayed 2 nights in Jul 2018
Response from Nicolas Destandau on 7 Aug,2018
Dear Madam, Thank you for taking the time to write your review. Thank you for your good comments about the hotel. We hope to welcome you back very soon to the Hotel Kind regards

10/10 Excellent

Ramesh, Toronto, ON, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed with the kids - very nice!
Stayed 2 nights in Jul 2018
Response from Nicolas Destandau on 7 Aug,2018
Dear Sir, Thank you for taking the time to write your review. We are glad you appreciate your stay with us and had a great experience in Lourdes. We hope to welcome you back very soon to the Hotel. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and enjoyable stay, nice staff, very close to the Grotto, will definitely stay again, overall a good hotel .
Stayed 3 nights in Jun 2018
Response from Nicolas Destandau on 7 Aug,2018
Dear Madam, Dear Sir, Thank you for taking the time to write your review. Thank you for your good comments about the hotel and our staff. We are glad you appreciate your stay with us and had a great experience in Lourdes. We hope to welcome you back very soon to the Hotel. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018
Response from Nicolas Destandau on 7 May,2018
Dear guest, thank you very much for your review regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in Lourdes
The hotel Washington very cozy and Clean. The staff very friendly and helpful.
Stayed 1 night in Apr 2018
Response from Nick on 1 May,2018
Dear Madam, Sir, thank you very much for your review best regards

8/10 Good

John C, Vancouver BC, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Economical and Practical
Good facility for the price. It is a short walk to the Lourdes Cathedral and a lot of restaurants around.
Stayed 3 nights in Apr 2018
Response from Nicolas Destandau on 23 Apr,2018
Dear Sir, Thank you very much for your review Hope you enjoyed your stay Best regards

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay here with all the recommendations on things to do. Paola was the Best Host imagined. Door to Door pick up from airport. Best experiences were here in Rome

8/10 Good

Natalie, Switzerland

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice hotel in good position
Nice hotel, good position, convenient, kind service, no hot water during the night. Price/quality very satisfying.

10/10 Excellent

Jean, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice short walk to the Sanctuary
Our family stayed at the Astoria side of the hotel. Westayed for 3 nights and we enjoyed our stay. It is just a short walk to the Sanctuary and walking distance to the house where St. Bernadette and her family lived during their good times and the Cachot as well. The souvenir shop of the hotel offers 10% discount to hotel guests. Our room was cleaned everyday and we also have daily supply of towels.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Higher Standard Than Most in Lourdes
Excellent hot power shower; featured 3 English language TV stations, better than other hotels! Wi-Fi was quite fast, good connection. Standard of room was good; had all mod-cons. Bed was comfortable. Clean. A bit too much traffic noise, but after trying many hotels in Lourdes, there's not many places that are free of traffic noise. Breakfast was a standard continental; I tried it once, and then gave it a miss. Overall, yes, I'll stay here again.

8/10 Good

Aris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly helpful staff
It was very comfortable stay for the price we paid. Only thing is we did not know about the national strike including air traffic control, railway and many other public services until we turned up at the airport. It happened to many other passengers who were going to leave Lourdes on that day from the hotel. The staff helped us to allocate a room for us when we informed them from the airport. CNN was the only English channel available and we did not hear anything about this strike. It would be useful if there is someway of informing events like this to NonFrench speaking guests.

10/10 Excellent

Dbiglen

Liked: Cleanliness, staff & service, room comfort
Dallas Group Pilgrimage
Staff were extremely helpful and pleasant to work with. We had a total group size of 16 and 6 stayed at this hotel because of the lack of available rooms. Hotel Astoria Vatican acommodated the larger group for breakfasts, group prayer meetings, and socializing in the lounge. One member of our group was mobility challenged and the walk to the Sanctuary was challenging, but she had a pleasant ad memorable experience.

8/10 Good

Hubert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel extrêmement bien situé dans Lourdes . Très bon accueil, très beau hall de réception, le reste est un peu désuet mais néanmoins confortable .
Stayed 1 night in Apr 2023

2/10 Terrible

anthony

Disliked: Staff & service, property conditions & facilities, room comfort
grosse déception
Très mauvaise expérience malheureusement. Pour un soit-disant problème de réservation j'ai été redirigé à mon arrivée à la réception dans un autre hôtel à 50 mètres de celui-ci. Ma réservation ayant été faite il y a plus d'un mois j'aurais aimé être prévenu avant mon arrivée. La chambre qui m'a été attribuée dans l'autre hôtel était hors d'âge, sans aucune commodités, avec un bruit continu venant de la clim (même éteinte) extrêmement gênant pour dormir. J'ai d'ailleurs préféré partir avant ma dernière nuit et trouver une autre solution d'hébergement. Pour avoir déjà séjourné dans un hôtel The Originals, la chambre qu'on m'a donné n'était clairement pas équivalent au standard de cette chaine d'hôtel, ce qui était la principale raison qui m'avait fait choisir de réserver ici. Très déçu par ce qui aura clairement été un désagrément dans mon séjour dans la région.
Stayed 3 nights in Aug 2022
Response from ND on 27 Aug,2022
Monsieur,Nous sommes désolés.Nous avons du vous déloger car nous avons eu un problème avec la climatisation qui faisait du bruit dans la chambre que nous vous avions réservé.Nous vous avons surclassé à nos frais dans un hôtel 4 étoiles.Cordialement,L'équipe de l'hôtel Astoria Vatican

10/10 Excellent

Per

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Frédéric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour magnifique Frédéric Mangeot
Hôtel très bien placé et très propre Personnel très aimable et aux petits soins pour les résidants A recommander
Stayed 3 nights in May 2022

10/10 Excellent

Hélène

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tres bon accueil
Stayed 1 night in May 2022

10/10 Excellent

Franck HESHAN

Stayed 1 night in Apr 2022

10/10 Excellent

Mélanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon hôtel très propre. Personnel très agréable et très à l’ecou De la clientèle !
Stayed 2 nights in Aug 2020

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Vierbettzimmer ist geräumig. Amstonsten gibt es nichts positives zu sagen.... Personal eher arrogant als freundlich. Und das Zimmer war sehr schmutzig unter anderem habe ich eine gebrauchte Strumpfhose auf dem Boden gefunden. In den " Schallisolierten Zimmeren " hört man das Atmen im Nachbarzimmer. Das Frühstück .... nun wenigstens die Frühstücksdame war nett....
Stayed 2 nights in Oct 2019

10/10 Excellent

Juliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nous sommes allés
Stayed 2 nights in Sep 2019

8/10 Good

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

4/10 Poor

Fidel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

JEAN FRANCOIS

Liked: Cleanliness, staff & service
séjour avec bebe
Hotel répondant à son rapport qualité prix . Aucune surprise , ni bonne ni mauvaise .... Le personnel est adorable
Stayed 1 night in Jun 2019

10/10 Excellent

MARTHA ELISA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio
Personal muy amable, dispuestos a ayudarte. Hablan español. Cuarto comodo y limpio. Excelente ubicacion. Cercano al santuario.
Stayed 3 nights in May 2019

6/10 Okay

pélagie

Disliked: Cleanliness, room comfort
lit petit pour une place toille d'araignée qui pendait au plafond plus de la peinture craquelé l'abat-jour des deux lampes de chevet taché bref il y a que la réception qui était agréable
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

María del Pilar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

8/10 Good

stef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Bon accueil, bon état général des chambres. Lits très confortables + coussins
Stayed 1 night in Aug 2018

8/10 Good

Neda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Hotel vicino al santuario
Hotel vicino al santuario posto auto a pagamento da prenotare costo giornaliero 14€ camere con bagno privato con mobilio un po' usurato ma pulito
Stayed 2 nights in Aug 2018

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon hôtel à proximité des la grotte
Très bon hôtel très bien situé par rapport au sanctuaire. Un personnel extrêmement aimable et serviable. La seule toute petite remarque concerne la climatisation de la chambre qui fonctionnait mais était un peu limite pour un jour de grosse chaleur. Je recommande fortement !
Stayed 2 nights in Jul 2018
Response from Nicolas Destandau on 9 Aug,2018
Cher Monsieur, nous vous remercions pour votre gentil message. Nous lisons avec plaisir votre commentaire sur notre équipe. Nous espérons vous revoir bientôt dans notre Hôtel. Bien cordialement,

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon accueil
Stayed 1 night in May 2018

10/10 Excellent

Claverie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon rapport qualité prix l'hôtel et le restaurant. Très bien placé. Personnel très agréable et attention né
Response from Nicolas Destandau on 9 May,2018
Toute l'équipe de L'Inter Hotel Astoria-Vatican vous remercie pour votre commentaire

10/10 Excellent

claudine, montreux-chateau 90130 franche comte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
supert
sejour impecable ,très bonne convivialité, service restaurant tres appreciable, acceuil tres chaleureux

8/10 Good

Glenda, india

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Close to grotto
The hotel location was excellent and central. Clean bedrooms. Nice bathroom. The staff were excellent and obliging. They gave us late check out by 12 pm. Only the wifi was not very good.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

6/10 Okay

Thiagarajah

Liked: Cleanliness, room comfort