We check in the hotel around 11:30pm, we booked for two triple room, but when we reach the hotel, the hotel only reserve one triple room for us and that day the hotel room already full house. I asked the hotel staff to check it whether expedia paid them for one room payment or two room payment, the hotel staff said he was part time night shift worker so don't know all of this and also cannot make any decision for refund (we request for the fully refund to let us find another hotel to stay). After a long time arguing he call the full time staff to come back the hotel for settle it, but that full time staff aunty more terrible.
After she check she suddenly said have another room havent clean yet so after clean then we can stay in, we feel very strange so we go up to check the room when they do the cleanliness for the room, we just found the room they mention is share with other hotel guest !! (because they are staying like the suits room so inside the suits have two separate room) We very angry about the hotel staff didn't told us honestly about the room is share with other guest, and we angrily told the aunty we dont want that room (somemore the room that night is blackout, no eletric at all), and the aunty shout at us and slap the door and go away !! when we get back to the lobby, the aunty suddeny said she can arrange another two extra beds to the triple room they reserve to us and make the refund for another room. Around 2am we 6 ppl finally can squeeze in one triple room.