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Reviews of Hatten Place Melaka

5 out of 5
Hatten Place Melaka
Hatten City, Jalan Melaka Raya 23,, Taman Melaka Raya, Malacca City, Malacca

Reviews

7.8

Good

Rating 10 - Excellent. 142 out of 422 reviews" "
Rating 8 - Good. 173 out of 422 reviews" "
Rating 6 - Okay. 65 out of 422 reviews" "
Rating 4 - Poor. 27 out of 422 reviews" "
Rating 2 - Terrible. 15 out of 422 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

TIN FOOK

Stayed 1 night in Feb 2020

10/10 Excellent

WILLIAM E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great views, quality 4-star accommodations for a 3-star price.
Stayed 2 nights in Feb 2020

6/10 Okay

Jose Lorenzo

Our stay this time. I rate it to 5.
Stayed 1 night in Jan 2020

6/10 Okay

Ho Wei

Travelled with family
Liked: Room comfort
Due to the CNY crowd, the hotel was not able to manage the morning breakfast well. While it is OK to direct the guests to another venue. the food spread should be comparable to appease the guests. I skipped my breakfast as the alternative venue was not befitting of a 4 star hotel. Btw, it was stated that Hatten Place is a 5 star hotel bt in actual fact, it is a 4 stars hotel. Hotel. com should be more accurate in your presentation.
Stayed 2 nights in Jan 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
So so
The key cards couldnt really work in the elevator. Only bath towels were provided. Bare minimal hotel.
Stayed 1 night in Jan 2020

6/10 Okay

vijay

Travelled with family
Disliked: Cleanliness
Dirty toilet and carpet
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Very crowded
Everything is so crowded and have to wait, breakfast, lift, etc. Especially the lift, takes forever to reach, it has to wait so long and when it reach, it is always full of people. This is just the parking lift to reach lobby, then need to change lift again only reach room.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth to stay here
The check in process took awhile to complete but the front desk stuff very helpful so is fine. The room facilities are good in condition but toiletries not given in full set so i still need to call for housekeeping to request for it.
Stayed 1 night in Jan 2020

10/10 Excellent

Norimah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable hotel & can see fantastic view fm L44
Stayed 1 night in Jan 2020

8/10 Good

Johorean, JOhor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check in Free Wifi Free entrance to sky deck Free Parking Room is clean Swimming Pool is clean and big MBO cinema is same building in the hotel To Jonker Street is 15min by car
Stayed 1 night in Dec 2019

6/10 Okay

Mei Whei

Travelled with family, Travelled with group
Liked: Staff & service
Stayed 2 nights in Dec 2019

4/10 Poor

Falko

Disliked: Cleanliness, staff & service, room comfort
Hatten place, a 2 star in 4 star clothing
This is not a hotel that deserves a 4 star rating, let alone the 5 star rating that Hotels.com gives it on their site. For starters, the hotel is far to big for the amount of employees. This resulted first of all in long check in queues. Tho they have 6 check in desks available, they only have staff to man 2 of them. The shortness on staff also is represented in the complete lack of training, which shows throughout the whole stay. When we finally checked in, we were assigned a room that had obviously seen better days. Odd to us, as the hotel looks to be fairly new. Our first complaints about the room were the copious amounts of dust everywhere (thick visible layers), blood on one of the doors (since even after bringing this up with the hotel, the stain wasn’t removed I decided to do so myself), and black mold in the leaky shower. When brought up, they told us they would fix these issues, and, in all fairness, mitigated most listed issues fairly well. However, the complete lack in any training or common sense did result in housekeeping waking us up in the middle of the night to give us the amenities we requested about 4 hours prior. This wouldn’t have been that big an issue if it wasn’t for the pile of bricks with a sheet on top that has to represent a bed and is the most horrendous thing I’ve ever slept on in my whole life. The breakfast was at least included, but the free for all battle royal feeling that had did not make it any better.
Stayed 2 nights in Dec 2019

6/10 Okay

Douglas

Liked: Staff & service, room comfort
Disliked: Cleanliness
need improve
Location was fine ,there free shutter bus,only thing room not clean and Breakfast so so
Stayed 1 night in Dec 2019

6/10 Okay

MOHD

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a pleasant trip..
The bath is dirty.. U can see mud on the toilet bidding, the room is cramped and the bed was not so big n comfort.. Not worth the price and reputation as a new hotel.. Breakfast are the same for two days.. There is a lots to improve..
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for short getaway in Malacca
Nice hotel. Room a bit small even on premium floors. suitable for family of 4. Spacious bathroom. Love the thyme cafe for breakfast. unfortunately not so much choices of food. but the croissants are very delicious. My ad hoc type of hotel. will come again.
Stayed 1 night in Dec 2019

4/10 Poor

Royston

Liked: Staff & service, property conditions & facilities, room comfort
Cold experience.
Booked two rooms but both rooms had cold showers. Had to complaint several times but issues was not resolved. Disappointing. On a positive note the staff was great and helped when I got a flat car battery. Overall average staying experience.
Stayed 3 nights in Dec 2019

8/10 Good

Shahrulnizam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have 360 Sky View on the top.
Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Customer service late pickup call Carpet, table cabinet condition not so clean
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall ok, but the shower head need to change as the head is spoil hence not so fun showering. Secondly the Aircon need to be fix as too noisy.
Stayed 1 night in Dec 2019

6/10 Okay

M.Low, Canada

Travelled with partner
Liked: Staff & service, amenities
Cons: Room way too small. No room for luggage. No room safe and no room to hang wet towels. Pros: Have included the highest point 360 deg view of Malacca. Can also bring guests which is a big treat. Unfortunately, when we brought our guests, it was closed because it had been raining.
Stayed 1 night in Nov 2019

4/10 Poor

Laura

Disliked: Cleanliness, property conditions & facilities
Shower room super dirty ..... Alot of stain brown mark on wall and curtain, but nobody brushing it...... I don't think those stain mark cause 1 or 2 days, so u can imagine how thick those stain mark.
Stayed 1 night in Nov 2019

8/10 Good

Yusoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant but could be better
Pleasant stay, very courteous staff. Room was clean, though there was mould at the bathroom.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fast check-in. Friendly staff. Clean room. :)
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with family
The hotel is looking tiered needs a renovation it is not a five ster in my opinion
Stayed 2 nights in Nov 2019

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, shopping amenities, friendly n courtesy front staff. Gym n steam room in excellent conditions
Stayed 2 nights in Oct 2019

8/10 Good

derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room size was rather small
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience from the hotel was fine,just that we are thinking how come room toilet does not supply toothbrush n paste till we request for it. As for their breakfast, food was not replenish quickly,saw alot of guests making noise. Theres 1 staff need to send my compliment to her,she's Kat from F&B cashier,approached her at 11pm ask if she can help me find a slice of cake to give my wife a surprise on her birthday. She manage to run up to next level for me and sell me that slice of cake. Really appreciate her kind service.
Stayed 2 nights in Oct 2019

10/10 Excellent

mohd irwan shah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Oct 2019

8/10 Good

Annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellently clean!
There was nothing I didn't like. It was good overall and cleanliness is excellent!
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Ref#7485017434938, Juliana Bte Mohd Raid I didnt stay at this place because its a distance from the clinic I am suppose to go. I walk-in to Hatten Hotel n overnite there. I am vy upset when I made the reservation online for Hatten Hotel it keeps going back to Hatten Place. After a few attempts I thought I manage to get thru Hatten Hotel Reservation. I didnt realised that it had gone back to Hatten Place. So I made the payment. After payment I realise that it is Hatten Place & not Hatten Hotel Malacca. Any chance of getting a refund from yr end. Looking forward to yr kind reply. Juliana Mohd Rais
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
It was very noisy, and though the room was decent, I don’t think it is 4 stars standard, there was some stains on the wall and tables. I think it’s alright but I would definitely not come back again.
Stayed 1 night in Aug 2019
Response from Team Hatten Place on 16 Oct,2019
We regret to learn that your stay with us was not to expectation. We have shared your comments with our team for improvements in the areas concerned and hope to be of better service to you in future.

8/10 Good

Jamie.C, Kuala Lumpur

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the hotel room is satisfactory except no hand and face towels provided. And some of the furniture are starting to some some flaws and signs of wearing off despite it being quite a new hotel.. location is good and has a lot of eateries in the surrounding area. The pool area on Level 13 is not that huge and has very strong chlorine smells and the guests are literally ‘swimming’ in t shirts and casual wear which can be quite a turn off and it’s super crowded on weekend. Nevertheless, it was still quite a reasonable stay for families with kids.
Stayed 1 night in Oct 2019
Response from Team Hatten Place on 16 Oct,2019
Thank you for sharing your recent experience with us. We are striving to rectify and improve the areas mentioned. We hope to be of better service to you in future.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Nice hotel
Comfortable room in a good location. The service level is not up to expectation of the hotel.
Stayed 1 night in Oct 2019
Response from Team Hatten Place on 16 Oct,2019
Thank you for sharing your recent experience with us. We are striving to rectify and improve the areas mentioned. We hope to be of better service to you in future.

8/10 Good

Riki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suitable for couple. Solo travellers not recommend
Amazing location. But Malacca looks dead. Unless you arranged a transport to bring you outside of Melaka.
Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Cleaner n door
The cleaner will come n clean n take away the used slipper, soap daily which I think is unnecessary for better environment. Also the door has to be push tightly in order to close properly. The cleaner do not do that. So everyday after the cleaner clean, I can open my door without using the access card! This is security issue! Luckily nothing happen during my stay!
Stayed 3 nights in Sep 2019
Response from Team Hatten Place on 16 Oct,2019
Thank you for sharing your recent experience with us. We have shared your comments with our team for improvements in the areas concerned and hope to be of better service to you in future.

10/10 Excellent

HB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Malacca
Very nice hotel, near to shopping mall.
Stayed 2 nights in Sep 2019
Response from Team Hatten Place on 16 Oct,2019
We are delighted that you had a pleasant stay with us. We look forward to welcoming you back to Hatten Place during your next holiday in Melaka.

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Team Hatten Place on 19 Sept,2019
Thank you for your review. We hope that overall it was a pleasant stay and look forward to welcoming you back soon.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Team Hatten Place on 19 Sept,2019
Thank you for your review. We hope that overall it was a pleasant stay and look forward to welcoming you back soon.

2/10 Terrible

Meng Siang

Disliked: Cleanliness, staff & service, property conditions & facilities
Room with thick cobweb
Stayed at this hotel almost every week, but this trip is horrible. The marble top for the sink is cracked. There is thick cobweb in the wardrobe.
Stayed 2 nights in Aug 2019
Response from Team Hatten Place on 19 Sept,2019
Thank you for your review. Please accept our sincere apologies for the lapse in room cleanliness encountered during your recent stay at our hotel. Stringent measures have been taken to address these issues and we hope to have another chance to create a better experience for you during your next stay.

8/10 Good

Lyn, Singapore

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is slightly small and further from jonker compared to the other hatten hotel. Overall pleasant. However breakfast have little variety and is not so tasty. Valet parkin f is by per entry, not per day.
Stayed 2 nights in Aug 2019
Response from Team Hatten Place on 19 Sept,2019
Thank you for your review. We are glad that overall it was a pleasant stay and look forward to welcoming you back soon.

8/10 Good

Choon Kiat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay, will return
It was a long weekend getaway. I have a pleasant 3 night stay at the hotel. The staff were friendly and helpful. It's located away from the busy Jonker Street but there is hourly shuttle to fetch visitors there. The complimentary visit to the SkyDeck next door was a great plus.
Stayed 3 nights in Aug 2019
Response from Team Hatten Place on 19 Sept,2019
Thank you for your review. We are glad that overall it was a pleasant stay and look forward to welcoming you back soon.

6/10 Okay

Sandra

Liked: Cleanliness, room comfort
Overall nice place but not five star
Not a five star hotel. The quality of the room etc would rather classify as 3.5 stars. Had issues with our safety box and took them almost an hour to fix where we had to sit and wait for them instead of getting another room. Not too easy to access unless going there by car.
Stayed 2 nights in Jul 2019
Response from Team Hatten Place on 19 Sept,2019
Thank you for sharing your recent experience with us. We are striving to rectify and improve the areas mentioned. We hope to be of better service to you in future.

8/10 Good

Azizah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AWedding Dinner Trip
I stayed one night, to attend a wedding dinner at Double Tree Hotel. The bed was comfortable and I had a good night sleep.
Stayed 1 night in Jul 2019
Response from Team Hatten Place on 19 Sept,2019
We are delighted that you had a pleasant stay with us. We look forward to welcoming you back to Hatten Place during your next holiday in Melaka.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Definitely not a 5*
not as shown in the pictures. The swimming pool was dirty and the equipment damaged. They should rethink the definition of a 5*.
Stayed 1 night in Jul 2019

6/10 Okay

ShireenMY, Kuala Lumpur

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
New property,but cleanliness and maintenance is a major issue here. Cons: 1. Toilet fittings are broken and the floor flooded each time i took a shower. 2. Toilet near Thyme cafe is extremely filthy! 3. Lift takes a long time to come 4. Go for breakfast before 8am otherwise you’ll be queuing for quite some time. 5. The hotel is packed with “mainland C” tourist Pros: 1. Staffs - excellent service. FnB team works efficiently during the hectic breakfast hours
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Jul 2019
Response from Marcom Department on 25 Jul,2019
Thank you for your review. We hope that overall it was a pleasant stay and look forward to welcoming you back soon.

8/10 Good

Chia Minn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Marcom Department on 23 Jul,2019
Thank you for your review. We hope that overall it was a pleasant stay and look forward to welcoming you back soon.

8/10 Good

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean,Secure, good food
Stayed 1 night in May 2019
Response from Marcom Department on 23 Jul,2019
We are glad that you enjoyed your stay with us and certainly hope to welcome you back during your next visit to Melaka.