Terrace/patio

Reviews of Grand Swiss-Belhotel Melaka

3.5 out of 5
Grand Swiss-Belhotel Melaka
146 Jalan Hang Tuah, Malacca City, Malacca

Reviews

8.0

Very good

Rating 10 - Excellent. 4 out of 10 reviews" "
Rating 8 - Good. 3 out of 10 reviews" "
Rating 6 - Okay. 2 out of 10 reviews" "
Rating 4 - Poor. 1 out of 10 reviews" "
Rating 2 - Terrible. 0 out of 10 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

sikhander

Stayed 1 night in Dec 2023
Response from Reservation on 16 Jan,2024
Greetings from the Grand Swiss-Belhotel Melaka. It has been a pleasure to be your choice of travel location. And thank you for the time taken to share your experience with us. We hope to serve you again in the future!

8/10 Good

Mohammad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Except for Sunday breakfast where there seems to be slow top up of food , plates etc and low number of service crews, other days are quite aoK
Stayed 2 nights in Dec 2023
Response from Reservation on 16 Jan,2024
Dear Mr. Mohammad , Greetings from the Grand Swiss-Belhotel Melaka. We are sorry for any inconvenience during your stay and thank you for giving us advice on how to improve our services. Thank you for the time taken to share your experience with us and we will always try to improve our services day by day. We hope to serve you again in the future!

8/10 Good

Mohan

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Reservation on 16 Jan,2024
Dear Mr. Mohan , Greetings from the Grand Swiss-Belhotel Melaka. It has been such a great pleasure to be your choice of travel location. And thank you for the time taken to share your beautiful experience with us. It is a great review and we hope to give the best services every single time. We hope to serve you again in the future!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is good. Although a little bit far from tourist area, but is easily accessible.
Stayed 2 nights in Oct 2023
Response from Reservation on 2 Nov,2023
Dear Mr Patrick,Greetings from the Grand Swiss-Belhotel Melaka. It has been such a great pleasure to be your choice of travel location. And thank you for the time taken to share your beautiful experience with us. It is a great review and we hope to give the best services every single time. We hope to serve you again in the future!

10/10 Excellent

JAN HUI, KUALA LUMPUR

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Reservation on 11 Sept,2023
Dear Mr/Ms Jan Hui,Greetings from the Grand Swiss-Belhotel Melaka. It has been such a great pleasure to be your choice of travel location. And thank you for the time taken to share your beautiful experience with us. It is a great review and we hope to give the best services every single time. We hope to serve you again in the future!

4/10 Poor

Giu Yuek

Response from Reservation on 14 Jul,2023
Dear Giu Yuek,Greetings from the Grand Swiss-Belhotel Melaka. We are sorry for any inconvenience during your stay and we hope you could give us any reviews on how to improve our services.. And thank you for the time taken to share your experience with us. We hope to serve you again in the future!

10/10 Excellent

Peggy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel looks stunning in infrastructure on the outside, the swimming pool area looks super pretty and spectacularly decorated. Very nice to chill out at at night with no crowd and nice sitting area. The Premier room is huge and lovely to stay in but walls are thin haha. But the carpark is quite narrow and dated looking. Staff service is great though. Overall very nice stay. Location is good as well near many good food places.
Stayed 2 nights in Sep 2022
Response from Reservation on 14 Jul,2023
Dear Peggy,Greetings from the Grand Swiss-Belhotel Melaka. It has been such a great pleasure to be your choice of travel location. And thank you for the time taken to share your beautiful experience with us. It is a great review and we hope to give the best services every single time. We hope to serve you again in the future!

8/10 Good

Azlina

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Reservation on 14 Jul,2023
Dear Azlina,Greetings from the Grand Swiss-Belhotel Melaka. It has been a pleasure to be your choice of travel location. And thank you for the time taken to share your experience with us. We hope to serve you again in the future!

6/10 Okay

Chee Punn

Business traveller
Parking lots are old & dim lighting only at night time. Receptionist like busy talking on the call even I was standing in front counter to check in - waiting time around 10 minutes. Room condition so so. My 1st stay in this hotel.
Stayed 1 night in Oct 2023
Response from Reservation on 6 Oct,2023
Dear Mr / Ms Chee Punn,Greetings from the Grand Swiss-Belhotel Melaka. We are sorry for any inconvenience during your stay and thank you for giving us advice on how to improve our services. Thank you for the time taken to share your experience with us and we will always try to improve our services day by day. We hope to serve you again in the future!

10/10 Excellent

Nur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Reservation on 14 Jul,2023
Dear Nur,Greetings from the Grand Swiss-Belhotel Melaka. It has been a pleasure to be your choice of travel location. And thank you for the time taken to share your experience with us. We hope to serve you again in the future!