City view

Reviews of Noble Resort Hotel Melaka

4 out of 5
Noble Resort Hotel Melaka
No 1a Jalan Melaka Raya 2, Malacca City, Malacca

Reviews

8.0

Very good

Rating 10 - Excellent. 264 out of 973 reviews" "
Rating 8 - Good. 467 out of 973 reviews" "
Rating 6 - Okay. 170 out of 973 reviews" "
Rating 4 - Poor. 48 out of 973 reviews" "
Rating 2 - Terrible. 24 out of 973 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Ana, Singapore

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent location, quiet but walking distance to Jonker Street.
Stayed 3 nights in Oct 2019

8/10 Good

Tin I

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's my 3rd or 4th times back to this hotel when i visit Melaka. We have booked 2 connecting rooms this time with my 2 kids.
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Stayed 1 night in Mar 2020
Response from Room Reservation on 12 Mar,2020
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

6/10 Okay

Kelvin

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
average stay
mildew/molds/fungus are at the sink and shower areas. other than that, everything is fine.
Stayed 3 nights in Feb 2020
Response from Room Reservation on 7 Mar,2020
Thank you for taking the time to tell us about your experience at the Novotel Melaka. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Melaka, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely

4/10 Poor

Helen

Liked: Property conditions & facilities
Disliked: Staff & service
Our regular place but this time the pillows not so comfortable. Seems to be old pillows. Power failure middle of the nite and next morning no water supply. Early checked out due to water. Told counter and the person just said , “yes we have water problem since last nite.” Just like that.
Stayed 1 night in Feb 2020
Response from Room Reservation on 27 Feb,2020
Thank you for taking the time to tell us about your experience at the Novotel Melaka. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Melaka, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

8/10 Good

Lau

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Room Reservation on 25 Feb,2020
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

8/10 Good

Yeo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Room Reservation on 21 Feb,2020
We very much appreciate your comments regarding your stay at Novotel Melaka. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Pei Mei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Room Reservation on 7 Feb,2020
We very much appreciate your comments regarding your stay at Novotel Melaka. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Maurice, Melaka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are friendly, and the room are clean. The thing i don't like is the shower hose and the rain can't be fasten tight if i don't want to use the rain shower.
Stayed 1 night in Jan 2020
Response from Room Reservation on 22 Jan,2020
Thanks you for the appended review,we will address the feedback directly to the respective department

8/10 Good

Kay Wee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good stay. Room is clean. Breakfast is a bit messy, nobody seems to be clearing the plates and table. Probably under staffs.
Stayed 2 nights in Dec 2019
Response from Room Reservation on 22 Jan,2020
We very much appreciate your comments regarding your stay at Novotel Melaka. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

T. Blake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2020
Response from Room Reservation on 22 Jan,2020
Thanks for the generosity T.Blake, we hope to see you again soon !

8/10 Good

Hin Kon

Liked: Property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Tan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I made my booking on Expedia, it was reflected that free breakfast was provided. The counter lady also told us that we were eligible for free breakfast. But the breakfast counter told us that we aren’t eligible. There was food left at our door when we came and it wasn’t clean up even when we left the next day.
Stayed 1 night in Jan 2020
Response from Room Reservation on 22 Jan,2020
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

8/10 Good

Md, Singapore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean,modern look. Near to Pahlawan Mall,Mahkota Parade. Breakfast quite ok.
Stayed 2 nights in Dec 2019
Response from Room Reservation on 22 Jan,2020
We very much appreciate your comments regarding your stay at Novotel Melaka. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

8/10 Good

Yue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Room Reservation on 24 Feb,2020
We very much appreciate your comments regarding your stay at Novotel Melaka. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Abit slow for check in & check out wait up to 2-3 mins. Breakfast Buffet is good.
Stayed 1 night in Dec 2019
Response from Room Reservation on 22 Jan,2020
hank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of

8/10 Good

Gabriel Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay there again
Stayed 1 night in Dec 2019
Response from Room Reservation on 24 Feb,2020
We very much appreciate your comments regarding your stay at Novotel Melaka. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

6/10 Okay

Amran

Travelled with family
Stayed 3 nights in Dec 2019
Response from Room Reservation on 24 Feb,2020
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The location of the hotel is ok. The room facility is bad. And the room is run down.
Stayed 3 nights in Dec 2019
Response from Room Reservation on 24 Feb,2020
Thank you for taking the time to tell us about your experience at the Novotel Melaka. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Melaka, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 Okay

Poh

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
LATE CHECK IN
Stayed 1 night in Dec 2019

6/10 Okay

PY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and new hotel. Need to improve on check in, quite slow.
Stayed 1 night in Dec 2019

6/10 Okay

Boon Sua

Travelled with family
Disliked: Staff & service
Stayed 4 nights in Dec 2019

4/10 Poor

My Bao

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

NG KHENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
Many choice of Food nearby.
Stayed 2 nights in Dec 2019

4/10 Poor

Weng Kuen

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed stay
Foul smell from the washroom. Hot shower is not working properly. Low quality bathroom amenities! Worn towel and no hand towel provided.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room did not come with hand and face towel. 3 lifts, 1 is out of order for the full of my 2 nights stay.
Stayed 2 nights in Dec 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
Overall I am happy with my stay. I have stayed here many times and will return.
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at reception counter soft spoken and easy to communicate. Breakfast is a great and many choice. Easy to parking.
Stayed 4 nights in Dec 2019

10/10 Excellent

Woei Pyng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice cosy stay near malls and jonkers street
Good location, comfortable, nice and clean room. All good except for buffet breakfast and wifi. Buffet breakfast spread was quite limited, nothing to shout about. Wifi was super slow....
Stayed 2 nights in Dec 2019

6/10 Okay

ho tsing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

6/10 Okay

Joseph

Travelled with family
Liked: Cleanliness, property conditions & facilities
Tv channel was lousy
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Slow check in process
Stayed 1 night in Nov 2019
Response from The Management on 2 Dec,2019
We would like to apologise for the setback with the checking in process. We are sorry that the issue was not resolved while you were still in house, however, we are taking up the various points raised with our team for immediate address to avoid any recurrence.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
family friendly hotel
Stayed 1 night in Nov 2019
Response from The Management on 2 Dec,2019
Thank you for the great review.

8/10 Good

Eugene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with amenities nearby
Its was a nice 2 nights stay and location was fantastic. I really like the confy pillows
Stayed 2 nights in Nov 2019
Response from The Management on 2 Dec,2019
We very much appreciate your comments regarding your stay at the {hotel}. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us.

2/10 Terrible

Kelvin

Stayed 2 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with family
Overall drop compare previous stay.
Hotel room Cleaniness drop,room need maintenance,breakfast need improve, swimming pool also dirty.
Stayed 1 night in Nov 2019
Response from The Management on 2 Dec,2019
We would like to apologise for the setbacks encountered duering your stay. We are sorry that the issue was not resolved while you were still in house but it has been rectified now.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Conveniently located and clean. However, sink is partially choked, mini fridge and in-room safe didn't work.
Stayed 2 nights in Nov 2019
Response from The Management on 2 Dec,2019
We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. However, we would like to apologise for the setback with the choked sink, mini bar and safebox in your room. We are taking up the various points raised with our team for immediate address to avoid any recurrence.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is suitable for family with kids. Spacious enough. However, mold are everywhere in the toilet so its slightly dirty. Location is quite good also. Breakfast buffet spread is not too bad.
Stayed 3 nights in Nov 2019
Response from The Management on 2 Dec,2019
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room is clean. Just that, some of the pillows are too soft. The shutter screen is spoilt, nevertheless, it's ok as it's closed, not opened halfway..
Stayed 2 nights in Nov 2019
Response from The Management on 2 Dec,2019
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.

10/10 Excellent

PHUA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended hotel
Breakfast very nice and the location also very good.
Stayed 1 night in Nov 2019
Response from The Management on 2 Dec,2019
We cannot thank you enough for all your kind compliments for our facilities and food.

8/10 Good

Kok Leong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place!
Wonderful place to stay in!
Stayed 2 nights in Nov 2019
Response from The Management on 19 Nov,2019
We very much appreciate your comments regarding your stay at Novotel Melaka. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

8/10 Good

May Ernn

Stayed 2 nights in Nov 2019

10/10 Excellent

Sim

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from The Management on 12 Nov,2019
Thank you.

8/10 Good

Helmut

Liked: Cleanliness, staff & service, room comfort
No complain for the price range
Nice lobby. The room is decent for the price range. Just that the towels look old. The hotel should be more environmentally friendly by not changing the towel everyday. Give customer an option. Overall satisfactory experience.
Stayed 2 nights in Oct 2019
Response from The Management on 12 Nov,2019
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

10/10 Excellent

Tan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in a good area
Arrived early. Was allowed to checked in early. Got a room with sea view. Area around hotel is getting populated with restaurants . Swimming pool was not maintained too well, water was murky
Stayed 3 nights in Oct 2019
Response from The Management on 7 Nov,2019
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.