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Reviews of The Shore Hotel & Residences

3 out of 5
The Shore Hotel & Residences
GF-27, No. 193, Pinggiran Sungai Melaka, Jalan Persisiran Bunga Raya, Malacca City, Melaka

Reviews

6.8
Rating 10 - Excellent. 65 out of 408 reviews" "
Rating 8 - Good. 143 out of 408 reviews" "
Rating 6 - Okay. 108 out of 408 reviews" "
Rating 4 - Poor. 45 out of 408 reviews" "
Rating 2 - Terrible. 47 out of 408 reviews" "

7.0/10

Cleanliness

6.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Muhammad Izham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for my first time trip to Hatyai. Definitely will stay here again.
Stayed 1 night in Feb 2024

10/10 Excellent

Poh Syiang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Ming Long

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The residence didn't have WIFI but the place was good, clean and spacious overall. The toilets were clean too, although not perfect, is well maintained. Water pressure from the shower is so-so but can do the job. The only drawback is that the cupboards seems a little dusty, so we didn't put anything in. The aircon to the gym was also not working and equipment doesn't seem to be very well maintained. However, it should be ok for the price.
Stayed 4 nights in Feb 2024

4/10 Poor

Edward

Stayed 10 nights in Dec 2023

6/10 Okay

Khai Shin

Travelled with partner
Disliked: Amenities, property conditions & facilities
Lift not working. have to wait more than 30mins to go up and down.
Stayed 1 night in Nov 2023

10/10 Excellent

Amy Teo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please upgrade the lift.
Stayed 1 night in Oct 2023

6/10 Okay

Jenny

Travelled with group
Disliked: Property conditions & facilities
Disappointed
One of the room toilet was choked, water supplied is lousy and TV remotecontrol was not given. The corridor was dirty.
Stayed 1 night in Sep 2023

6/10 Okay

Norfaraein Binti

Travelled with family and small children
Disliked: Property conditions & facilities
I’ve booked apartment and studio suite. Both units are quite spacious but the conditions are not really good..wall paper in the apartment being tore, no unifi, airconds are not well functioning. As for the studio, the bed sheet got some stains and some parts are tore and housekeeping should be improved.
Stayed 1 night in Jul 2023

4/10 Poor

Mohamad Shafiq Ali

Stayed 3 nights in Jun 2023

4/10 Poor

Srinivas

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice Place, Not Customer Centric Trained Staff
I booked 2 Rooms, me and my friend. I happened to reach early and wanted to check-in both rooms and get the keys as my friend will arrive past midnight. The Staff refused to allow me to check-in on behalf of my friend, unless he sees the ID of the person; even though i booked the room under same booking. After exchange of unhappy and unpleasant conversations, finally we got the room and it late night and miserable experience of checking-in. I parked the car next to the hotel and to find that in the morning that it was premium paid parking and hotel did not update anything about parking while checking in. The room internet wasn't working. After few years of numerous visits and even booking this place for friends and groups, this experience leaves me no choice and i have no plans to book this hotel again. Overall, it makes my last visit to this place... Nice Place, Nice View, Not Customer Centric Trained Staff.
Stayed 1 night in May 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Poor condition. I have waited almost 20 mins for the lift during check-out hour
Stayed 1 night in Oct 2022

2/10 Terrible

Zaim Luqman

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
THE WORST HOTEL NOT ONLY IN MALACCA, BUT IN MALAYSIA - The whole unit is dirty! There are lots of dirty marks on the sofa. euuww.. The wall and toilet wall are dirty. It’s like they can’t afford a cleaner - No Wifi! Come on man.. It’s 2022 already! - Extra towell need to pay rm10. Whatttt???? First time in my life!! - Oven and washing machine are not allowed to be used. Then what’s the purpose of putting those amenities??? - The parking is confusing - RM1.5k for two nights with this bad condition, not worth ghe price at all Long story short, NOT RECOMMENDED AT ALL
Stayed 2 nights in Oct 2022

4/10 Poor

Low

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
Room dirty, bedsheets dirty, no wifi, lift need to wait long time.
Stayed 2 nights in Sep 2022

6/10 Okay

Stanley

Stayed 1 night in Aug 2022
Response from admin on 12 Aug,2022
Thank you for your feedback which has been received and shared with our team members. We have noted with regrets on the inconvenience you experienced. Your comment has been shared with our management team. Warm regards, The Shore Hotel & Residences

4/10 Poor

Boon Siong

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
car park no convenience signage to hotel confusing lifts no sufficient, 4 lifts for 42 stories hotel room maintenance is bad on floor, toilet, furniture the worst is the air conditioner noise, I have to turn off the AC in order to sleep.
Stayed 1 night in Jul 2022
Response from Admin on 12 Aug,2022
Thank you for your feedback which has been received and shared with our team members and management team. We have noted with regrets on the inconvenience you experienced. your comment is important for us to further improve our services. Warm regards, The Shore Hotel & Residences

8/10 Good

Ted

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Admin on 12 Aug,2022
Thank you for your feedback which has been received and shared with our team members. We have noted with regrets on the inconvenience you experienced. Your comment has been shared with our management team. Warm regards, The Shore Hotel & Residences

2/10 Terrible

Victor

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay.
Horrible room. The toilet was dirty with soiled toilet paper on the toilet floor when we checked in. The phone on the table wasn’t working. The heater wasn’t working. The aircon wasn’t cold. The basin was clogged. There are no good channels on the TV. One man receptionist. Told them about the basin clog , but they didn’t bother to repair it or change my room. Extra towel is chargeable . No daily housekeeping . First and last time to stay there. One word - horrible.
Stayed 2 nights in Jun 2022
Response from Admin on 12 Aug,2022
Thank you for your feedback which has been received and shared with our team members and management team. We have noted with regrets on the inconvenience you experienced. your comment is important for us to further improve our services. Warm regards, The Shore Hotel & Residences

10/10 Excellent

Chee Kuun

Stayed 1 night in May 2022

4/10 Poor

Muhammad Fadzil

Travelled with family
Disliked: Staff & service
Will not repeat this hotel until they improve all.
Check-in process not so convenience. No Bell Boy can help for your luggage. Not Baby Crib available even in filter Hotel.com said got. Water heater not function, technician come then okay. But afterward our unit was blackout at 3 AM, but no technician available, they said we need to change to another unit. No wonder this hotel only got 3 star. Only got 4 lift available. Their level 2 the Shore Ocenarium and the Shore Sky at level 42 floor is awesome. Worth to come to these 2 place if stay here but closed every wednesday. Plan properly.
Stayed 2 nights in Nov 2021

2/10 Terrible

fauzibd

Travelled with family
Liked: Staff & service, property conditions & facilities
No enough lift and stress waiting during checkout. Lift share with staff that cleanup room
Stayed 1 night in Nov 2021

6/10 Okay

Sean

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2021

8/10 Good

NOORFADZILAWATI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Gilbert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good
Room is spacious and clean. Not sure about the wifi as I’m using own data and I couldn’t see any wifi connection under Shore. Can conveniently order from room service at reasonable price or go down to the mall for KFC, Subway or Seoul Garden.
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Should have wifi booster for every room, have to near to door only can use wifi. Office chair is not good to seat. Somehow not comfort for who is working.
Stayed 1 night in Aug 2021
Response from Admin on 5 Aug,2021
Thank you for your feedback which has been received and shared with our team members and management team. We have noted with regrets on the inconvenience you experienced. your comment is important for us to further improve our services.

8/10 Good

Bernard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Admin on 1 Jul,2021
Dear Bernard, Thank you for sharing your feedback on your stay with us. We are pleased to know that you enjoyed your stay and we thank you for the opportunity and support. We look forward to welcoming you back in the near future.

8/10 Good

Bernard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Admin on 1 Jul,2021
Dear Bernard, Thank you for sharing your feedback on your stay with us. We are pleased to know that you enjoyed your stay and we thank you for the opportunity and support. We look forward to welcoming you back in the near future.

10/10 Excellent

Ang

Stayed 1 night in Mar 2021

8/10 Good

Bernard

Liked: Cleanliness, property conditions & facilities, room comfort
Not bad
Check in is very slow and time consuming.
Stayed 1 night in Mar 2021

10/10 Excellent

Bernard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Remarkable
Should try it out and no regret
Stayed 1 night in Feb 2021

8/10 Good

Mohd Faizal

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Admin on 16 Dec,2020
Thank you for choosing The Shore Hotel & Residences as your preferred choice during your last stay. We are happy to hear that you had a memorable and enjoyable time with us. Besides that, we also sincerely concerned about the areas that you stated for improvement. Your comments on the following experience have been shared with the rest of the team for further service improvement. Thank you for your feedback and we look forward to welcoming you again, so we can provide you with a better stay experience. Sincerely, The Shore Hotel & Residences, Melaka

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
Poor Service and cleanliness
I travel alone,1st my room aircon is spoil and try to call service line ,but nobody answer the call,so that I pack my bag everything go down and ask,2nd they change new room for me, when I go in to the room I saw lizard past by beside the cup, and the door lock is doesn’t work,,and I try to call service line, again nobody answer call.i when down 2nd time, they just ask me back to the room wait for the technician ,wait almost 30min just settle the lock,well very good funny experience will be 1st ,and last,thanks
Stayed 1 night in Oct 2020
Response from Admin on 16 Dec,2020
Thank you for choosing The Shore Hotel & Residences as your preferred choice during your last stay. We are happy to hear that you had a memorable and enjoyable time with us. Besides that, we also sincerely concerned about the areas that you stated for improvement. Your comments on the following experience have been shared with the rest of the team for further service improvement. Thank you for your feedback and we look forward to welcoming you again, so we can provide you with a better stay experience. Sincerely, The Shore Hotel & Residences, Melaka

10/10 Excellent

Suhaiza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2020

4/10 Poor

Jason

Travelled with family
Disliked: Property conditions & facilities
Wasted a lot of time on waiting for lift....
Stayed 1 night in Sep 2020

6/10 Okay

AZREEN

Travelled with family
Stayed 2 nights in Aug 2020

8/10 Good

maurizio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Super Long waiting time for lift
Everything is gd except for the lift. When checking out waited half hr for the lift.
Stayed 2 nights in Feb 2020

6/10 Okay

Hisham, Shah Alam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel within distance to city but lift always full during peak period and again this 2nd visit pool terribly cold
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good... Will stay again with family... Thumbs up
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1. No shower foam, shampoo and conditioner 2. No clean up services even upon request 3. Safe deposit box was not working 4. The air conditioning was full with dust 5. TV channels very basic 6. One of the lift down button was not working 7. Lift waiting time is around 15 minutes 8. Registration not properly done which caused missunderstanding between hotel and guest
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
No comment
Stayed 1 night in Oct 2019

6/10 Okay

Lee

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not ideal Stay at The Shore
There is a stench smell at the corridor level that I stay at floor 11. Must wait Long time for the lift as once it’s full load, it will miss skip your level. The most disappointing is u have to pay $10 ringgit for additional towel although u indicates in hotel.com website. The floor manager said if book directly through the hotel website will be different. To use the pool service, the Swiss garden hotel have pool towels for their guest whereas the Shore hote guest have to bring their own from the room. Not likely to come back to this hotel during my next stay!
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Dirty rooms
Dirty and sticky room, don't really want to come back again, although the services were awesome!
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

ErwinMahdar, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really wonderful stay. My only grouse was the aircon in the room which was not cold enough. Luckily it was just for a night but that aside, I am very happy with the place. It was my second time there. The staffs were friendly and nice during check in. Great job to them!
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 1 night in Aug 2019

6/10 Okay

Mark, KL

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property looks exactly how it was portrayed in the photos, however issues like clogged drain at shower area, spoilt shower head at bath tub, low water pressure and time taken for hot water are issues with the bathroom. The sofa has a sweaty smell and dont even lie back on the only chair in the room, as u will definitely fall flat on the ground. Long waiting time for the lift is also an issue, on average 10 to 20mins wait, as there are 42 levels and only 4 lifts per block. There is also a notice at the lift lobby to i form guests of thenlong waiting time for the lifts.
Stayed 2 nights in Aug 2019

6/10 Okay

CHAN

Disliked: Cleanliness
First time staying in this hotel
1st time staying in this hotel. Check in was ok. First impression of room, door was covered with dust. Room was spacious. Only 2 bath towels, no hand or face towels. No bath mat. Bathroom floor can be wet and slippery as one steps out. Stayed 2 nights but no housekeeping or replenishing of water on 2nd day. Lifts are slow and always full.
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not coming back again.
Family stay over the long weekend . Life service is horrible as there is only 4 lifts available serving 40++ storeys. First time experiencing no customer service available . No one pick up after calling the front desk and room service There stains on the bedsheet and sofa Dusty cabinets with faulty safe . No room service available. We request for room housekeeping n the staff want to do the housekeeping on the spot when we are still in the room. WiFi available but not working. Building inside with no amenities . We requested for baby cot but not available.
Stayed 2 nights in Aug 2019