Exterior
Check availability

Reviews of Amansari Residence Resort

4 out of 5
Amansari Residence Resort
Jalan Persiaran Seri Alam Bandar Seri, Alam, Masai, Johor

Reviews

7.0

Good

Rating 10 - Excellent. 21 out of 134 reviews" "
Rating 8 - Good. 47 out of 134 reviews" "
Rating 6 - Okay. 41 out of 134 reviews" "
Rating 4 - Poor. 19 out of 134 reviews" "
Rating 2 - Terrible. 6 out of 134 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Danny

Disliked: Cleanliness, staff & service, property conditions & facilities
Check in and check out was slow. Exit from basement parking was poorly lighted and no clear exit signage. No knives was given for meals, how do one spread butter on bread without knives?
Stayed 3 nights in Apr 2024

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 2 nights in Mar 2024

10/10 Excellent

Muhammad

Liked: Cleanliness
👍
Stayed 1 night in Dec 2023

6/10 Okay

Siti Aisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a triple room but got a double room instead. But it was too late at night when we checked in so we just slept.
Stayed 1 night in Nov 2023

2/10 Terrible

Lucy

Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveller

Stayed 1 night in Feb 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Stayed 1 night in Nov 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Matress are hard. Fridge not working. Hot water not working fully.
Stayed 1 night in Oct 2020

10/10 Excellent

Zainol Azlan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Zulfazlisuhadi, Puchong, and Selangor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Salam Sejahtera Malaysia. Percutian 4hari 3malam Di AmanSari Residence Resort Seri Alam Johor sangat berbaloi. sangat berbaloi. Wifi free Breakfast free Parking free Tempah bilik standard dapat upgrade bilik besar mcm suite room free juga. Petugas2 hotel yg sangat peramah Security Coffee house makan sedap, Bilik tidur bersih. terima kasih banyak2 pada Shalan duty manager John senior front office Liana yg sangat membantu. Terima kasih Zulfazli Suhadi.
Stayed 3 nights in Jul 2020

6/10 Okay

Ianziz, Kuala Lumpur

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve to set the television for a channel. But the reception is poor. I end up watching netflix via my laptop.
Stayed 2 nights in Jun 2020

8/10 Good

Tan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from sha on 11 Mar,2020
Thank You

8/10 Good

yann, Petaling jaya

Business traveller
Liked: Cleanliness, staff & service
+The room is spacious.bathroom is clean. the breakfast selection is limited but good & tasty.
Stayed 1 night in Feb 2020
Response from sha on 11 Mar,2020
Thank You

8/10 Good

Hideki

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2020
Response from sha on 11 Mar,2020
Thank You

10/10 Excellent

Shoban Babu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from sha on 3 Feb,2020
Dear Mr.Sholan Babu, Warmest greetings from Amansari Residence Resort. Thank You for your review and for choosing our Resort. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a Guest in our Resort.

6/10 Okay

Betty, KL

Travelled with family
Liked: Staff & service
Bathroom n water pressure very good. Towels r hard n old. Floor carpet looked dirty. Need to improve food for breakfast.
Stayed 2 nights in Jan 2020
Response from sha on 6 Jan,2020
Dear Sir, Warmest greetings from Amansari Residence Resort. Thank You for taking the time to write such detailed review.All your comments are essential to education to our staff about good and bad service.We will ensure your feedback will be given to all.Furthermore I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit.We looked forward to welcoming you back then.

4/10 Poor

Saha, Johor bahro

Business traveller
Liked: Staff & service
The receptionist request for extra tax!! I said tax included in the inline payment
Stayed 1 night in Dec 2019
Response from sha on 24 Dec,2019
Dear Saha, All the online booking is excluded the Tourism Tax for Foreigner and the Guest have to pay at the Hotel. The tax is includes in the room rate is service & Government tax.

6/10 Okay

Verified traveller

Stayed 1 night in Nov 2019
Response from sha on 24 Dec,2019
Thank You

2/10 Terrible

Wai Seng

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad stay....no more next time
no hot water for shower got mosquito in the room
Stayed 1 night in Oct 2019
Response from sha on 18 Oct,2019
Dear Sir, Possible if we could know your Date of staying and no of room in order for us to to investigate closely regards the matter.Your booking Name as well We deeply apologies for the inconvenienced caused.

4/10 Poor

Verified traveller

Stayed 2 nights in Sep 2019

6/10 Okay

Chandra, Singapore

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Aircond noisy, could not get a good sleep.
Stayed 1 night in Aug 2019
Response from shasha on 6 Aug,2019
Dear Sir, Warmest Greetings From Amansari Residence Resort Appreciate if you could let us know the room number and Date check in and check out and we can checked for you. However we deeply regret on what had happened and thousands apologies for the inconvenienced caused. Hopes to hear your reply sooner possible. Thank You to choose Amansari for your next accomodation. .

6/10 Okay

Verified traveller

Travelled with family
The appropriate location
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2019
Response from sha on 6 Aug,2019
Dear Sir / Madame, Thank You for your feedback.

4/10 Poor

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
Facilities are not well maintained, staff look incompetent and lost at times
Stayed 2 nights in Jul 2019
Response from sha on 12 Jul,2019
Dear Sir / Madame, Deeply regrets on the difficulties that you facing during your stay. Possible if you can give full details your check in Date and Time. Appreciate for your replying.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Selesa dan sesuai bagi tujuan riadah atau bisnes
Stayed 1 night in Jun 2019
Response from Amansari Officer on 27 Jun,2019
Thank you for your feedback. hope to serve you well in the future.

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Travel on 14 and checked-out on 16 Jun’19 Room number: 3216 14’Jun - Upon arriving 3pm inside the room discover the hot water not working. - Phone line are dead. - The door latch sliding door broken and unable locked properly and poses real danger especially for kids. - Called for Technician and manage to fix and working but still the water not to moderate temperature (reason there is a loose connectivity). 15’Jun - Next morning again, NO hot water had to call receptionist via mobile since phone line are still dead. - Technician came and have a look and again somehow have repaired finally. - After came back, at evening the freaking hot water are still not working and had to wait for technician again as we are rushing for late evening function with my kids and wife are not freshen-up. - Came back from evening function and another headache Air-Conditioning not cooling enough. - After series and series problem technician came in and out (3216 looks like a party room). - I called your receptionist and phone line transfer to duty manager on shift. He agreed to offer upgrade from Deluxe Room, Balcony to Junior Suite, Balcony which is at middle of the night. - I went and check Junior Suite rooms and apparently both rooms also just started operating and running on 1.0 HP expecting to cool the room. - Typical excuse given by the Manager via the phone call (multiple people are using at the same time) hence causing hot water not working.
Stayed 2 nights in Jun 2019
Response from sha on 28 Jun,2019
Dear Sir, Deeply regrets on the difficulties that you facing and we will looked very seriously on the issue, We apologies for all the inconvenience cause.

6/10 Okay

CHANDRA

Liked: Cleanliness, staff & service
Why are there no toothbrush?
Stayed 1 night in May 2019
Response from sha on 28 Jun,2019
Dear Sir, Kindly to be informed that the toothbrushes is upon request. We apologized for the inconvenience cause.

2/10 Terrible

Verified traveller

Travelled with family, Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Bad services
Stayed 1 night in Mar 2019
Response from sha on 28 Jun,2019
Dear Sir, Possible in your next visit you can mentioned from which Department that you received a bad service in order for us to take action on the matter. Apologies for the inconvenience cause.

4/10 Poor

Muhammad bukhari

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from sha on 28 Jun,2019
Dear Sir, Thank You for your feedback

8/10 Good

Verified traveller

Stayed 1 night in Apr 2019
Response from sha on 28 Jun,2019
Dear Sir, Thank You for your feedback.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Ok.. Tetapi ada lipas mati dlm bilik air mnyebabkn anak saya takut nk masuk.
Stayed 1 night in Apr 2019

8/10 Good

Izznan, Subang Jaya, Selangor, Malaysia

Liked: Cleanliness
Stayed 1 night in Apr 2019

4/10 Poor

Chew

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from SHA on 11 Apr,2019
THANK yOU

6/10 Okay

Chew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2019
Response from SHA on 11 Apr,2019
THANK YOU

8/10 Good

Y.K., Klang

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and nice.environment.
Stayed 1 night in Mar 2019
Response from sha on 3 Apr,2019
Dear Sir / Madam, Than You with the compliments and wish to see You in Your next visit.

4/10 Poor

Verified traveller

Stayed 2 nights in Mar 2019
Response from SHA on 11 Apr,2019
THANK YOU

8/10 Good

hairilsahar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place to stay for families
Stayed 2 nights in Feb 2019
Response from shasha on 1 Mar,2019
Dear Sir / Madam We really appreciate for your positive comments.

8/10 Good

Jana, Johor bahru

Liked: Staff & service, room comfort
Nice hotel
Stayed 2 nights in Feb 2019
Response from shaha on 1 Mar,2019
Thank You

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is good.
Stayed 1 night in Feb 2019
Response from sha on 3 Apr,2019
Thank You

4/10 Poor

Verified traveller

Liked: Room comfort
I had a bad experience when in the morning there was no water supply due to pump issue. Service level is poor such as when I asked for housekeeping services they take more then 1 hour to come.
Stayed 4 nights in Dec 2018
Response from shasha on 5 Mar,2019
Dear Sir/Madam, We deeply apologies for all the difficulties it might be cause.We will improve for your next visit to our Hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Always check the guest's requests
Stayed 3 nights in Dec 2018
Response from shasha on 1 Mar,2019
Dear Sir / Madam, Matter noted on the request.

4/10 Poor

Verified traveller

Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never get a chance to stay at this hotel due to my mistake during the booking being made. However i believe the hotel, staff and facilities is as good as per others review/comments.
Stayed 3 nights in Dec 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
old hotel with key problem. phone problem. request for praying mat but not give until checkout.
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2018

10/10 Excellent

Noormadiya

Liked: Staff & service, room comfort
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Was ok. Nothing special about the place. Breakfast was good but rooms abit rundown.
Stayed 1 night in Sep 2018

8/10 Good

Ikmal, Kedah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel to check in and very good facilities.Hotel staff very sporting.
Stayed 1 night in Sep 2018

6/10 Okay

MUHAMMAD FARID

Disliked: Staff & service, property conditions & facilities
Average hotel stay
Remote AC not working, need to request electric kettle several time, only 2 tv channel can be watch, average breakfast, spacious room, noisy hall area because close to main road
Stayed 1 night in Aug 2018

8/10 Good

Mohd Amirur

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
So so
No aircond remote in the room.
Stayed 1 night in Aug 2018