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Reviews of Hotel BH El Poblado

3.5 out of 5
Hotel BH El Poblado
Cra 43 No.9 Sur 35, Medellín, Antioquia

Reviews

9.0

Wonderful

Rating 10 - Excellent. 621 out of 1001 reviews" "
Rating 8 - Good. 269 out of 1001 reviews" "
Rating 6 - Okay. 74 out of 1001 reviews" "
Rating 4 - Poor. 21 out of 1001 reviews" "
Rating 2 - Terrible. 16 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Diego

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Staff at the front desk didn’t know how to smile
Stayed 5 nights in Apr 2024
Response from Hotel Bh el Poblado on 15 Apr,2024
Dear Mr. DiegoWe appreciate that you have shared your experience, your words are very important to us, we will share them with the staff in charge, well be glad to have the opportunity to welcome you again and offer you a better experience.CordiallyJean Carrascal DFront Office Manager

4/10 Poor

Yahaira

Travelled with family
Disliked: Staff & service
Los empleados del Front Desk deben tomar un curso de servicio al cliente de manera urgente. La prepotencia los domina y en mi experiencia ha sido el peor hotel donde me han tratado. Se habló con el gerencial a cargo por la experiencia que habíamos vivido y ni siquiera unas disculpas. Las empleadas del área de la cocina fueron muy amables y agradables, siempre buscaban que el huésped se sintiera a gusto y bien atendido. Deben fumigar de manera inmediata las instalaciones ya que las cucarachas se presentan cuando uno menos lo espera, sobre todo en el área del comedor. En cuanto a los cuartos, la cama es muy cómoda y la ducha es excelente. No regresaría y no lo recomiendo.
Stayed 5 nights in Apr 2024
Response from Hotel Bh el Poblado on 13 Apr,2024
Cordial saludo Sra. YahairaAgradecemos sus palabras son muy importantes para nosotros, lamentamos lo sucedido, nos permitimos contarle que realizamos fumigación periodicamente. Compartiremos su comentario con el personal a cargo para tomar los correctivos necesarios.Esperamos tener la oportunidad de recibirle nuevamente, en el Hotel Bh el Poblado siempre será bienvenida.Cordialmente,Jean Carrascal DJefe de Recepción

10/10 Excellent

Jose Jeferson de Sousa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jan 2024
Response from Hotel Bh El Poblado on 11 Apr,2024
Dear Mr. JefersonWe appreciate your rating, our team is pleased with your visit, at Hotel Bh el Poblado, you will always be welcome.Cordially Jean Carrascal DFront Offfice Manager

10/10 Excellent

Jose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast are delicious and variable every morning and staff very friendly
Stayed 7 nights in Mar 2024
Response from Hotel Bh el Poblado on 6 Apr,2024
Dear Mr. ZulmaWe appreciate your rating, it will be a pleasure to welcome you again at Hotel Bh Poblado, you will always be welcome. CordiallyJean Carrascal DFront Office Manager

10/10 Excellent

Yanelis, laudehill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
kind
Stayed 4 nights in Mar 2024
Response from Hotel Bh el Poblado on 3 Apr,2024
Dear Mrs.YanelisWe appreciate her words and qualification, it will be a pleasure for us to welcome you again at Hotel Bh Poblado, you will always be welcome.Cordially,Jean Carrascal DFront Office Manager

8/10 Good

Lizzette

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel was nice but the location is very noisy.
Stayed 4 nights in Mar 2024
Response from Hotel Bh El Poblado on 1 Apr,2024
Kind regards Mss Lizzette We appreciate your words, we are pleased to know that you enjoyed our facilities, it will be a pleasure to serve you again, we will be waiting for you.CordiallyJean Carrascal DFront Office Manager

10/10 Excellent

RAFAEL

Stayed 7 nights in Mar 2024
Response from Hotel Bh el Poblado on 15 Apr,2024
Estimado Sr. RafaelMuchas gracias por compartir su experiencia, nos complace saber que disfrutó de su visita a nuestro hotel, para nosotros será un placer recibirle. En el Hotel BH el Poblado, siempre será bienvenido.Cordialmente Jean Carrascal DJefe de Recepción

8/10 Good

Israel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very disappointed because the “Gym” are only 1 bike, 1 Elliptical and 1 running machine no more. In very bad condition.
Stayed 5 nights in Mar 2024
Response from Hotel Bh el Poblado on 22 Mar,2024
Kind regards Mr IsraelWe appreciate sharing your words, they are important to us, we will share them with the staff in charge to take the necessary corrective measures so you can enjoy a better experience on your next visits.CordiallyJean Carrascal DFront Office Manager

10/10 Excellent

Janice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 1 night in Mar 2024
Response from Hotel Bh el Poblado on 21 Mar,2024
Kind regards Dear GuestWe appreciate your rating, it was a pleasure for us to serve you, we would like to welcome you again, at Hotel Bh el Poblado you will always be welcome, we are waiting for you.CordiallyJean Carrascal DFront Office Manager

10/10 Excellent

William, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in very condition and a excellent location. Very pleased
Stayed 1 night in Mar 2024
Response from Hotel Bh el Poblado on 12 Mar,2024
Dear Mr. William. We appreciate your rating, it will be a pleasure for us to welcome you again, in Bh el Poblado you will always be welcome. Best regardsJean Carrascal D Front Office Manager

10/10 Excellent

Frank, Curacao

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and daughter-in-law stayed in there we gave it as a honeymoon present he loved it and he got for the whole stay breakfast for free. Thanks you for spoiling the honeymooners!
Stayed 11 nights in Feb 2024
Response from Hotel Bh el Poblado on 5 Mar,2024
Dear Mr. FrankWe appreciate your rating and comment, it was a pleasure for us to welcome you, we work motivated to offer you a great experience, we hope to have the opportunity to welcome you again, we look forward to seeing you.CordiallyJean Carrascal DFront Office Manager

10/10 Excellent

Pixie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Feb 2024
Response from Hotel Bh el Poblado on 21 Mar,2024
Kind regards Dear GuestWe appreciate your rating, it was a pleasure for us to serve you, we would like to welcome you again, at Hotel Bh el Poblado you will always be welcome, we are waiting for you.CordiallyJean Carrascal DFront Office Manager

10/10 Excellent

Karina Massiel

Liked: Amenities, property conditions & facilities
Good services
Stayed 4 nights in Feb 2024
Response from Hotel Bh el Poblado on 21 Feb,2024
Dear Mrs. Karina appreciate your words, we are pleased to know that you enjoyed your visit, we would like to welcome you again, you will always be welcome. Cordially Jean Carrascal DFront Office Manager

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 4 nights in Feb 2024
Response from Hotel Bh el Poblado on 19 Feb,2024
Dear MiguelWe appreciate your rating, you always be welcomeCordiallyJean Carrascal DFront Office Manager

10/10 Excellent

matthew, fort lauderdale

Travelled with group
Liked: Property conditions & facilities
Friendly staff. Clean location. Comfortable bed. Food salty but easy fix.
Stayed 3 nights in Feb 2024
Response from Hotel Bh el Poblado on 19 Feb,2024
Dear Mr MatthewWe appreciate your words, we are pleased to know that you enjoyed your visit, we would like to welcome you again, you will always be welcome.CordiallyJean Carrascal DFront Office Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and perfect location for Santa Fe mall
Stayed 1 night in Feb 2024
Response from Hotel Bh el Poblado on 19 Feb,2024
Dear Mss JenniferWe appreciate your words and rating, it will always be a pleasure for us to receive you, we are pleased to know that you enjoyed our facilities, we will be waiting for you to relive this experience.Cordially,Jean Carrascal DFront Office Manager

10/10 Excellent

JOSEA

Good location and nice overall experience
Stayed 3 nights in Feb 2024
Response from Hotel Bh el Poblado on 14 Feb,2024
Dear Mr Jose AWe appreciate your comment, we are pleased to know that you enjoyed your visit to our hotel, it will be a pleasure for us to welcome you again, we look forward to seeing youCordially,Jean Carrascal DFront Office Manager

10/10 Excellent

Ronal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice to us, would come back again!
Stayed 4 nights in Feb 2024
Response from Hotel Bh el Poblado on 9 Feb,2024
Dear Mr RonalWe appreciate your rating and words, we are pleased to know that you enjoyed your visit to our hotel, we will be happy to welcome you again, we will be waiting for you.Cordially,Jean Carrascal DJefe de Recepción

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad limpia, moderna y cómoda. Muy recomendable.
Stayed 2 nights in Feb 2024
Response from Hotel Bh el Poblado on 5 Feb,2024
Estimado Sr. ReateguiMuchas gracias por compartir su calificación y comentarios, en Hotel Bh el Poblado trabajamos motivados para ofrecerles buenas experiencias, le estaremos esperando nuevamente.Cordialmente,Jean Carrascal DJefe de Recepción

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff
Stayed 1 night in Jan 2024
Response from Hotel Bh el Poblado on 15 Jan,2024
Dear Ms. TatyanaThank you very much for her words, we are glad that you visited us and enjoyed our attention, at Hotel Bh el Poblado, you will always be welcome.Cordially,Jean Carrascal DFront Office Manager

10/10 Excellent

Hector

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio, excelente ubicación, buen desayuno y facilidades! Gracias
Stayed 4 nights in Jan 2024
Response from Hotel Bh el Poblado on 13 Jan,2024
Estimado Sr. HectorMuchas gracias por compartir sus palabras, para nosotros será un placer recibirle nuevamente, le estaremos esperando.Cordialmente,Jean Carrascal DJefe de Recepción

10/10 Excellent

Olga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is really nice and attent,,,service is great,,area is safe and easy to get to,,,,clean and fresh room every day,,,loveee tht👍👍
Stayed 7 nights in Dec 2023
Response from Hotel Bh el Poblado on 13 Jan,2024
Dear Ms. OlgaThank you very much for her words, our team is pleased to know that you enjoyed her visit, it will be a pleasure for us to welcome you again, we look forward to seeing youCordially,Jean Carrascal DJefe de Recepción

2/10 Terrible

Julian

Stayed 3 nights in Dec 2023
Response from Hotel Bh el Poblado on 31 Jan,2024
Estimado Sr. JulianMuchas gracias por compartir su experiencia, Nos complace saber que usted disfruto su visita en Hotel Bh Poblado, para nosotros será un placer recibirle nuevamente, le estaremos esperando!Cordialmente,Jean Carrascal DJefe de Recepción

10/10 Excellent

Johan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, service, cleaning, room. I will just love to have blackout cortains.
Stayed 6 nights in Dec 2023
Response from Hotel Bh el Poblado on 26 Dec,2023
Kind regards Mr JohanThank you very much for your rating, our team works motivated to offer you a great experience, at Hotel Bh el Poblado, you will always be welcome.Cordially Jean Carrascal DFront Office Manager

8/10 Good

Fernando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Bh el Poblado on 26 Dec,2023
Estimado Sr. Fernando Muchas gracias por su calificacion, nuestro equipo trabaja motivado para ofrecerle una gran experiencia, en Hotel Bh el Poblado, será siempre bienvenido.Cordialmente,Jean Carrascal DJefe de Recepción

10/10 Excellent

Oscar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All perfect
Stayed 1 night in Dec 2023
Response from Hotel Bh el Poblado on 15 Dec,2023
Dear Mr. OScarThank you very much for your rating, at Hotel Bh el Poblado we are grateful for your visit, we will be waiting for you, you will always be welcome.Cordially,Jean Carrascal DFront Office Manager

10/10 Excellent

Josanne, Willemstad

Liked: Cleanliness, staff & service, property conditions & facilities
Our second time in BH hotel, Medellin. We love it! Nice hotel and pleasant staff-personal. Very save area, quiet and peacfull. Easy for shopping in Santa Fe mall and finding taxi. Very central, save and nice area! Everything is nearby and walking distance. Highly recommend!!!!!!!!
Stayed 8 nights in Dec 2023
Response from Hotel Bh el Poblado on 15 Dec,2023
Dear Mss. JosanneThank you very much for your rating, at Hotel Bh el Poblado we are grateful for your visit, we will be waiting for you, you will always be welcome.Cordially,Jean Carrascal DFront Office Manager

10/10 Excellent

Marglin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Hotel Bh el Poblado on 15 Dec,2023
Estimado Sra. MarglinMuchas gracias por su calificación, en Hotel Bh el Poblado estamos agradecidos con su visita, le estaremos esperando, siempre será bienvenida.Cordialmente,Jean Carrascal DJefe de Recepción

8/10 Good

Miguel, Fairfax

Liked: Cleanliness, property conditions & facilities
Near to the mall
Stayed 3 nights in Oct 2023
Response from Hotel Bh el Poblado on 15 Dec,2023
Dear. Mr MiguelThank you very much for your rating, at Hotel Bh el Poblado we are grateful for your visit, we will be waiting for you, you will always be welcome.Cordially,Jean Carrascal DHead of reception

10/10 Excellent

Mayra Angelina

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2023
Response from Hotel Bh el Poblado on 15 Dec,2023
Estimada Sra. Mayra AngelinaMuchas gracias por su calificación, en Hotel Bh el Poblado estamos agradecidos con su visita, le estaremos esperando, siempre será bienvenida.Cordialmente,Jean Carrascal DJefe de Recepción

10/10 Excellent

Diego

Stayed 1 night in Dec 2023
Response from Hotel Bh el Poblado on 15 Dec,2023
Estimado Sr. DiegoMuchas gracias por su calificación, en Hotel Bh el Poblado estamos agradecidos con su visita, le estaremos esperando, siempre será bienvenido.Cordialmente,Jean Carrascal DJefe de Recepción

10/10 Excellent

Juan, Roselle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Bh el Poblado on 19 Dec,2023
Estimado Sr. JuanMuchas gracias por compartir sus calificación, nos compalce saber que disfrutó de su visita en nuestro hotel. Nos gustaria tener la oportunidad de recibirle nuevamente, le esperamos.Cordialmente,Jean Carrascal DJefe de Recepción

10/10 Excellent

Errol

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Price, awesome location, furniture design and durability, mini bar, the wooden board behind the TV, the lamps, window shade panels. The Guest Lifts could be faster. The lobby feels like home but the furniture could get a lift. The colors are a bit off but still okay. I miss more staff and security in the Lobby. At 50 meters distance is Santa Fe, one of Medellins best Shopping Malls and is easy to walk towards. But the walk back is a bit steep for elderly people. As a guest I can tell that BH is a ot of Hotel at a real good price. Rate it as a good 3.5 or 4 star Hotel
Stayed 1 night in Nov 2023
Response from Hotel Bh el Poblado on 29 Nov,2023
Kind regards, Mr ErrolThank you very much for your comment, your words are very important to us, we will share them with the staff in charge, our goal is for you to have a good experience, it will be a pleasure to welcome you again.CordiallyJean Carrascal DFront Office Manager

6/10 Okay

Ivan, Brooklyn

Liked: Staff & service, amenities, property conditions & facilities
Lo que me gusto, la tranquilidad
Stayed 3 nights in Oct 2023
Response from Hotel Bh el Poblado on 20 Nov,2023
Estimado Sr VasquezMuchas gracias por su comentario, nos complace saber que usted disfruto de la tranquilidad de nuestro hotel, nos encantará tener la oportunidad de recibirle nuevamente, le esperamos.Cordialmente,Jean Carrascal DJefe de Recepción

8/10 Good

miguel a

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Bastante bueno
Stayed 7 nights in Nov 2023
Response from Hotel Bh el Poblado on 16 Nov,2023
Estimados Sr. GuzmanMuchas gracias por su comentario y calificación, nos complace saber que disfrutó de su visita a nuestro hotel, en Hotel Bh el Poblado siempre será bienvenido.Cordialmente, Jean Carrascal DJefe de Recepción

10/10 Excellent

Fernando

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Nov 2023
Response from Hotel Bh el Poblado on 7 Nov,2023
Dear Mr. CasianoWe appreciate your words and rating, our team is pleased to know that you enjoyed a great experience, it will be a pleasure for us to welcome you again, we will be waiting for you.Cordially,Jean Carrascal DFront Office Manager

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, easy to walk around, near shopping stores, conveniently next to the mall, santa fe mall awesome mall. The staff at the hotel were very friendly, cordial, and professional. The hotel is very clean, with great city views, overall i would definitely stay here again.
Stayed 2 nights in Oct 2023
Response from Hotel Bh el Poblado on 30 Oct,2023
Dear Mr LuisOur team is glad with your words, it will always be a pleasure to serve you, our warm staff and facilities will be waiting for you, thanks for you visitCordiallyJean Carrascal DFront Office Manager

6/10 Okay

PAULA

Business traveller
Liked: Cleanliness
Disliked: Amenities
excelente ubicación, excelente instalaciones pero regular en el servicio d lobby nunca estuvo disponible el bar y para el precio deben tener mejor amenities a sus guests... las señoras del desayuno excelentes
Stayed 5 nights in Oct 2023
Response from Hotel Bh el Poblado on 19 Oct,2023
Cordial saludo Sra. PaulaAgradecemos su comentario, nos complace saber que disfrutó de nuestra ubicación, lamentamos lo sucedido en el lobby, queremos contarle que nuestro bar está disponible de lunes a viernes desde las 13:00 a las 21:00 horas, no está disponible sabados, domingos, ni festivos, compartiremos sus palabras con el personal a cargo para que pueda disfrutar de una mejor experiencia.Cordialmente,Jean Carrascal DJefe de Recepción

10/10 Excellent

BARIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great city hotel. Perfect location, just next to Santafe Mall. Probably best option for short stays in Medellín. Also minibar was great, a lot of options with good price.
Stayed 3 nights in Oct 2023
Response from Hotel Bh el Poblado on 19 Oct,2023
Kind regards Mr. BarisIt was a pleasure for our staff to serve you and we would love to welcome you again, at Hotel Bh el Poblado, you will always be welcome. CordiallyJean Carrascal DFornt Office Manager

10/10 Excellent

Denisse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel con todo lo necesario para una estadía cómoda y muy bien ubicado.
Stayed 4 nights in Oct 2023
Response from Hotel Bh el Poblado on 17 Oct,2023
Estimada Sra. DenisseMuchas gracias por su comentario y calificación, en Hotel Bh el Poblado, siempre será un placer atenderle, nuestro equipo le estará esperando para ofrecerle una gran experiencia.CordialmenteJean Carrascal DJefe de Recepción

8/10 Good

Anand

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location to the Santa Fe Mall and El Poblado area. Breakfast was ok...Nothing really special. As Expedia Gold Member and VIP access, would have expected breakfast to be part of the rate.
Stayed 3 nights in Oct 2023
Response from Hotel Bh el Poblado on 17 Oct,2023
Kind Regards Mr AnandWe are glad to know that you enjoyed our location, it was a pleasure for us to welcome you and it will be a pleasure to do so again, we want to tell you that the information about breakfast in your reservation can be found in your reservation confirmation . At Hotel Bh el Poblado you will always be welcome.CordiallyJean Carrascal DFront Office Manager

4/10 Poor

DAVID JOHN FRANCIS

Disliked: Staff & service, amenities, property conditions & facilities
Check in took the better part of 10 minutes. The lobby is very noisy. The room was okay but lacked an iron and ironing board. The location wasn't too bad being that it was right next to a major mall.
Response from Hotel Bh el Poblado on 9 Oct,2023
Kind regards Mr FrancisWe appreciate your words, we are pleased to know that you enjoyed the location, we regret what happened in the lobby due to high occupancy of the hotel, we would like to tell you that although we do not have an iron permanently in the room, you can request it at the reception, we will be glad to assist you. We will please you in every way as possible.Cordially,Jean Carrascal DFront Office Manager

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
I had a pleasant experience the staff is awesome so polite and supportive, breakfast the best they served chicken soup, the best soup and overall delicious breakfast and the ladies at the restaurant very friendly. Room was super clean and confortable modern.
Stayed 3 nights in Sep 2023
Response from Hotel Bh el Poblado on 3 Oct,2023
Dear Grace we appreciate your visit to our hotel, we are pleased to know that you have enjoyed our facilities and attention, it was a pleasure for us to receive you, at Hotel Bh Poblado you will always be welcome Cordially, Valentina Matinez Front Desk.

10/10 Excellent

Julissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at this hotel as it is clean, workers are friendly and is in walking distance from Santa Fe Mall and is easy to access.
Stayed 7 nights in Sep 2023
Response from Hotel Bh el Poblado on 29 Sept,2023
Dear JulissaWe appreciate your visit to our hotel, we are pleased to know that you have enjoyed our facilities and attention, it was a pleasure for us to receive you, at Hotel Bh Poblado you will always be welcomeCordially,Jean Carrascal DFront Office Manager

10/10 Excellent

DAYSA L.

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacaciones bien chimba!
Excelente hotel, muy limpio, seguro. Los desayunos muy buenos. Acogedor y las habitaciones súper espaciosas. Servicio de los empleados muy amables, atentos y dispuestos !
Stayed 3 nights in Sep 2023
Response from Hotel Bh el Poblado on 29 Sept,2023
Estimado Sra. Daysa agradecemos su perfecta calificación, nos complace saber que disfrutó de su visita en nuestro hotel, siempre será bienvenida! Cordialmente,Recepcion Bh el poblado

10/10 Excellent

Marlon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel
Stayed 3 nights in Sep 2023
Response from Hotel Bh el Poblado on 27 Oct,2023
Dear Mr. MarlonWe appreciate his words and rating, at Bh el Poblado hotel you will always be welcome, our team will be pleased to welcome you again.Cordially,Jean Carrascal DFront Office Manager

6/10 Okay

Maria

Stayed 1 night in Sep 2023
Response from Hotel Bh el Poblado on 14 Oct,2023
Estimada Sra. MariaAgradecemos su calificación, en el hote Bh el Poblado siempre será un placer recibirle, nuestro equipo trabaja motivado para ofrecerle una buena experiencia, será un placer complacerle en lo que no sea posible.Cordialmente,Jean Carrascal DJefe de Recepción

10/10 Excellent

Louis Martial

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly bilingual stuff. Very helpful. They even held my luggage for me after I checked out to go on another trip outside of town for 3 days, free of charge.
Stayed 1 night in Sep 2023
Response from Hotel Bh el Poblado on 22 Sept,2023
Estimado Sr MartialWe appreciate your comment, we are pleased to know that you enjoyed your visit to our hotel, it will be a pleasure to welcome you again, you will be welcome at the Bh el Poblado hotel.Cordially,Jean Carrascal DFront Office Manager

2/10 Terrible

Armida, Hollis

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The elevator horrible. Breakfast not good. Space of the room, too small. None benifits as a VIP.
Stayed 3 nights in Sep 2023
Response from Hotel Bh el Poblado on 13 Sept,2023
Dear Mss. ArmidaWe appreciate your words, at the Bh Poblado hotel we work motivated to offer you a great experience, we regret what happened during your visit to our hotel, we will share your words with the staff in charge so that you can enjoy a better experience, we would like to know more obout it, our elevators work without incident with a panoramic view of the city, for safety reasons only our guests can activate it. Our breakfast is varied, with many hot and cold options, typical food, charcuterie, a variety of eggs and more. It will be a pleasure for us to welcome you again and provide you with a better experience.CordiallyJean Carrascal DFront Office Manager

10/10 Excellent

Cuenta

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Hotel Bh el Poblado on 9 Sept,2023
Estimado HuéspedAgradecemos su perfecta calificación, para nosotros es un placer recibirle, en Hotel Bh - Poblado siempre será bienvenidoCordialmenteJean Carrascal DJefe de Recepción