Front of property – evening/night

Reviews of Hotel El Portón de San Joaquín

3 out of 5
Hotel El Portón de San Joaquín
Calle 42 #68A - 32, Medellín, Antioquia

Reviews

9.0

Wonderful

Rating 10 - Excellent. 153 out of 245 reviews" "
Rating 8 - Good. 71 out of 245 reviews" "
Rating 6 - Okay. 11 out of 245 reviews" "
Rating 4 - Poor. 2 out of 245 reviews" "
Rating 2 - Terrible. 8 out of 245 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

John, Wrightwood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice weeklong stay here. Room had nice view and was very clean. Even though it faced the street I slept well and I'm a very light sleeper. Comfortable full size bed (my room) and mini fridge. 2 minute walk to supermarket and several cafes. Only minor thing was the occasional elevator noise. Fantastic stay!
Stayed 4 nights in Mar 2024

10/10 Excellent

omy

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien excelente servicio
Stayed 7 nights in Jan 2024

10/10 Excellent

Giang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best location in the city. Excellent service and beautiful hotel!
Stayed 3 nights in Sep 2023

10/10 Excellent

Alexander, Oranjestad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Using this property back after a couple of years back. Safe neighborhood lots of typical food property condition is good
Stayed 4 nights in Jan 2023

10/10 Excellent

JANE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, lots of restaurant choices close by. All the staff were awesome, so kind and professional. One criticism, very few power outlets for charging in the room
Stayed 3 nights in May 2022

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this property exceeded my expectations. Every interaction I had with the staff was met with a "can do" attitude. For example, I was unable to go on a tour to Lake Guatape due to the taxi driver not finding the tour bus. When I returned to the hotel and shared what had occurred, they immediately booked a similar tour (with hotel pick up) based on my availability. That's outstanding service for a guest to receive and one of the many reasons why I will be returning. I found the hotel to be located in a quiet area of Laureles within a short walk to an area with nightlife activities for those who are interested. A grocery store is right around the corner. A reasonable amount of restaurants are within walking distance or a short taxi ride which is very inexpensive. I stayed for a week and went on amazing adventures every day......some on tours and some solo. As woman traveling alone, I never felt uncomfortable or unsafe. So, I highly recommend staying here. It's a great hotel AND location for springboarding off on adventures of your choosing.
Stayed 7 nights in Feb 2022

10/10 Excellent

Christopher, Romulus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and accommodating. They went above and beyond to ensure that my stay was excellent. The communication between the staff and myself ensured that my trip went well. The facility is centrally located within walking distance to nearby restaurants, shops and stores. The room cleanliness and accommodations went above my expectations for the price. I would definitely recommend staying here, and intend to revisit the property on future visits.
Stayed 4 nights in Feb 2022

10/10 Excellent

Melania

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, gente muy amable.
Stayed 2 nights in Nov 2021

8/10 Good

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was conveniently located near the metro , restaurants, park . The rooms were always clean . The lobby had a outside front patio which was perfect to have a drink at night . The only negative was the complementary breakfast was the same daily eggs , toast , fruit .
Stayed 7 nights in Aug 2021

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was amazing. Staff was always available and very accommodating.
Stayed 4 nights in Jul 2021
Response from Mr. Mario on 10 Aug,2021
Thank you very much for choosing us. We hope to see you soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean, central, quiet and very accessible.
Stayed 2 nights in May 2021

10/10 Excellent

luzMontoya, Pawtucket Rhode Island

Liked: Cleanliness, staff & service, property conditions & facilities
The best hotel, super clean, they all making you feel like home, everyone is super kind and friendly. Definitely the best hotel in medellin, can't wait togo back
Stayed 14 nights in Sep 2020
Response from Jennifer G. on 13 Oct,2020
It is so gratifying to read these types of comments, that's when you realize why you chose to work in tourism and why customer service is so important. Mrs. Luz, people like you make our profession a blessing. Thank you for choosing us and I really thank you for allowing us to serve you and give you the best of us. We hope you will return soon. Always WELCOME to your HOME in Medellín

8/10 Good

colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful and friendly staff, nice modern rooms
We had a lovely stay here. The front desk staff were really amazing! In our experience, there was always someone there who spoke english which was helpful for us with our broken, limited spanglish. They helped us book a tour and arrange airport transport, give us info on sightseeing around the city. The location is awesome. Close to a bunch of restaurants and bars, transit, and felt safe. Room was modern and clean, and a super comfy bed! I would definitely stay here again!
Stayed 3 nights in Feb 2020
Response from JenniferG on 24 Jul,2020
Thank you Mr. Colin, we are so happy that you enjoyed your stay, for us it will be a pleasure to serve you again at your home in Medellín.

10/10 Excellent

Robinson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 4 nights in Mar 2020
Response from JenniferG. on 29 Mar,2020
Gracias Robinson por tu mensaje. Nos alegra que hayas disfrutado a pesar de todo de tu estancia.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay in Medellin!
Incredible experience here during my stay in Medellin! I had planned to change hotels to be closer to Spanish classes I was taking in the Poblado neighborhood, but changed back to this hotel. Wonderful, welcoming, helpful peopl, from the front desk to morning breakfast staff. Room very comfortable (great bed and pillows), very clean, AC, fridge. In a quiet, safe neighborhood right across from a church. Grocery and banks up the street. About a 12-min walk from the Estadio metro station. Walk is down a fairly busy street, which is a plus if you arrive alone at night (I was a solo traveler). I can't say enough about how much I enjoyed staying at this friendly and affordable hotel. Not many English-speaking foreigners in this neighborhood, a plus if you are trying to learn Spanish. Great morning buffet breakfast. Thank you to Maria, Natalia, Diego, and everyone at the hotel for such a great stay!
Stayed 3 nights in Mar 2020
Response from Jennifer G on 19 Mar,2020
Thank you Mrs. Rebecca for such a nice comment. The Hotel Portón de San Joaquín family wants to thank you for choosing us as your lodging option in the city of Medellín. We are happy that you enjoyed your stay and we look forward to having the pleasure of serving you again. We are sure that all our hotel staff enjoyed attending to your needs.

8/10 Good

Ulrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place - and great value for money!
Very friendly staff! Nice breakfast. Clean rooms. Recommendable!
Stayed 3 nights in Mar 2020
Response from Jennifer G on 17 Mar,2020
Thank you for your comments, we are glad you enjoyed your stay

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I think they over charge on extra services,, And I believe they’re not very honest on extra services
Stayed 10 nights in Jan 2020
Response from Camilo Director de Alojamiento on 7 Feb,2020
Good day mister. According to your request, we investigated what could have happened during your stay and we could find a specific case I am sorry you feel that way. When someone buy a night at the hotel, normally they said if is one person in the room or two or three, depending of that, the price change. when you bought the night at our hotel, you only paid for one person, and according to the information that we tell to all the guest during the check in the extra person charge $65.000 per day. Finally, you were notified of that and in the room we can see the first pay and after that you continue with the use of the extra person inside the room We recommend you to do the next reservation for two people in order to get a better price since the first day

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location, the staff went benond their duties to help. It is a good deal for the price
Stayed 3 nights in Jan 2020
Response from Jennifer G on 7 Jan,2020
Hello, we are glad you enjoyed your stay in our beautiful city, we want to thank you for your valuable comments our staff always strives to receive the best service and feel at home.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service. Amazing staff. Always helpful and accommodating.
Stayed 6 nights in Nov 2019
Response from Jennifer G on 13 Nov,2019
Thank you for your excellent punctuation. Every day we work to always offer the best to our valuable clients.

10/10 Excellent

Rolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Try this one in Medellín
Friendly and efficient check-in, drink offered while waiting. Luggage brought to the room. Room was impeccable, well equipped, comfortable bed, good aircon, wifi worked well. Bathroom spacious. Breakfast served at table if late, by chef if early, selection of juices, eggs, bread, cereals, also fruit salad, coffee and various choices of juice offered at table. Better to avoid rooms on 1st/2nd floor due to some noise, some rooms higher up might be exposed to noise from neighbours, city view is a bonus. Location is 10 minutes from the Metro, different restaurants nearby.
Stayed 1 night in Aug 2019
Response from Jennifer Gutierrez on 9 Sept,2019
Thanks Rolf, for your positive comments. We are glad that you enjoyed your stay and it was a pleasure to assist you. We hope to continue being your accommodation option and to continue receiving your visits as well as your loved ones.

8/10 Good

Alvaro E

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experience in Laureles
I was for two nights, outstanding experience in service and the quality of the facilities. The gym is very basic as well the variety of the breakfast.
Stayed 2 nights in Sep 2019
Response from Jennifer G. on 9 Sept,2019
Hello Alvaro, thank you for your comments, we are glad you enjoyed your stay. We tell you that our hotel is currently undergoing a process of transformation, so that in your process visit you may find a more gifted gym.

8/10 Good

Verified traveller

Stayed 3 nights in Aug 2019
Response from Jennifer G on 2 Sept,2019
Muchas gracias por dedicar el tiempo para darnos su puntuación, nos gustaría saber que nos falto para el 5? Esperamos su regreso.

10/10 Excellent

altagracia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic, life music great, very clean, great service
Stayed 3 nights in Feb 2019
Response from Jennifer Gutierrez on 20 Aug,2019
Hello Altagracia! Thank you for your positive comments, we always try our best to be able to give our clients the best, because they deserve it

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
The staff was not flexible with our requests. The breakfast was okay but could have been better. The room tv even had netflix, we didn't have time to enjoy it though.
Stayed 2 nights in Aug 2019
Response from Jennifer G on 15 Aug,2019
Hello, we are glad to have been your choice of accommodation in the city of Medellín, we would like to know what requests were not given a solution to verify our procedures with the staff. As for our breakfast, it is an American type, so it always has eggs, bread, ham, cheese, fruit, hot drinks and cold drinks. We hope you can return and have more time to enjoy our services.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the service the rooms and the breakfast is super good
Stayed 5 nights in Aug 2019
Response from Jennifer on 10 Aug,2019
Hello, thanks for your valuable comment allows us to grow every day and improve for you. The most important thing for us is that our guests leave happy

10/10 Excellent

Reza, California

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really had a great experience. The staff was amazing and the place was very clean.
Stayed 7 nights in Jun 2019
Response from Astrid C on 8 Jul,2019
Thank you Reza for your kind comments. We hope you come back soon.

10/10 Excellent

Verified traveller

Stayed 6 nights in May 2019
Response from Jennifer G on 14 Jun,2019
Thanks for you score

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in May 2019
Response from Jennifer on 14 May,2019
Thank you !

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff and close to 70th street and good fpod
Stayed 1 night in May 2019
Response from JennyG on 10 May,2019
Thank you for your comment, for us it is fundamental that our favorite beings (our guests) leave happy and come back

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
This was my second time here and they remembered me and took care of me. There are a lot of choices around the same price but when they provide service and actually look out for you it is an easy decision where to stay again
Stayed 3 nights in Apr 2019
Response from JennyG on 30 Apr,2019
Positive comments help us grow as a company. They are our engine. Just as our clients are the most important thing for us, that's why we love and care for them. Jennifer Gutierrez Reservations Coordinator

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019
Response from Jennifer Gutierrez on 3 May,2019
Gracias por su puntuación. Es muy importante para nosotros la puntuación de nuestros huéspedes ya que nos ayuda a mejorar cada día.

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location. Clean. Great Service.
This is a great hotel. Gustavo and the entire staff has been very helpful and kind. I will come back here for the great service. Free Breakfast. The internet is fast. The room and entire building is clean and well maintained. The AC worked well and without any noise. It is close to many resturants and stores
Stayed 3 nights in Apr 2019
Response from Jennifer Gutierrez on 22 Apr,2019
Mr. Felix, we want to thank you for having taken the time to comment on our service, for us it is a pleasure to serve people like you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is amazing! My phone died while I was there. The marketing manager and her husband took me to the mall to buy a new phone. One of the staff even offered to let me use their old phone for a few days. Internet service is fast. An Exito (chain store like Walmart) is close by and the subway is about 5 blocks away. The doormen were really helpful and even helped me count out the proper amount to pay the taxi when I got there. Highly recommend for a decent/convenient location and an amazingly helpful staff.
Stayed 4 nights in Feb 2019
Response from Jennifer. Reservations department on 7 Mar,2019
Thanks for your kind message! for us is a pleasure to care about our guests. We hope to have your visit in our hotel again, hopefully soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic customer service. very nice breakfast or brunch, relaxing lobby, in walking distance to so many places.
Stayed 1 night in Jan 2019
Response from Jennifer G. on 1 Feb,2019
We appreciate your comments and we look forward to your return

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2019
Response from Jennifer Gutierrez on 31 Jan,2019
Agradecemos sus comentarios y su puntuación. Esperamos que haya tenido una excelente estadía.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel. Staff is always amazing. They will help you in anyway possible. Great location and great food. Would highly recommend over other hotels even the big brand name hotels are not as accommodating.
Stayed 7 nights in Dec 2018
Response from Hotel Staff on 19 Jan,2019
Thank you for choosing us as your option in Medellín, We work continuously for giving you the best stay :)

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018
Response from Jennifer Gutierrez on 20 Jan,2019
Agradecemos su elección y esperamos que hayan tenido una excelente estadía.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with a very good location the only problem that I see is that they only have 3 handicap accessible rooms and they are pricey.
Stayed 1 night in Nov 2018
Response from Kelly F on 12 Dec,2018
Thank you very much for your comments, we thank you in advance for your choice and if at the moment we only have three rooms for the disabled, in your next reservations we will wait for you to indicate your request to help you with the requested accommodation.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself is lovely and clean, not to mention the wonderful service and people it has. Thanks sooo much Camilo, Felipe, Sneider, Brian, Juan, Monica (who looks after us for breakfast every day) and ALL the other awesome people that I have forgotten the names at the moment. We treasure knowing you ALL, and thanks for making our stay awesome!!!
Stayed 8 nights in Nov 2018
Response from Kelly F on 12 Dec,2018
Good afternoon, we thank you immensely for your comments and we inform you that we will extend your comments to our staff and we hope you will have the pleasure of having it back at our hotel. Thank you

10/10 Excellent

Rob, New Hampshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel but small enough you get individual attention. The staff is excellent
Stayed 5 nights in Oct 2018
Response from Kelly F on 24 Oct,2018
thank you for your comments sr we are committed to provide a good service, and it is for us a pleasure to have offered our service, we hope again in the city and in our Hotel.

10/10 Excellent

Rob, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff. Good location and great restaurant. I Would stay again.
Stayed 3 nights in Sep 2018
Response from Kelly F on 3 Oct,2018
Good morning, we appreciate your comments and hope to have it back in our facilities.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best hotel ever,the staff is amazing, it really knows how to make you feel special.
Stayed 4 nights in Sep 2018
Response from Kelly F on 27 Sept,2018
Thank you very much, for your comments we hope to have it again in our facilities and offer you our service with Distinction.

10/10 Excellent

HEPIAR, Shrewsbury MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel! Friendly people. I definitely will stay there again!
Stayed 3 nights in Aug 2018
Response from Kelly F on 3 Sept,2018
Thanks for your review!! we will be happy of have you here in our hotel again :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location within walking distance of Carrera 70 and lots of restaurants. Clean rooms with super friendly staff and nice breakfast. Air conditioning in rooms.
Stayed 4 nights in Jun 2018
Response from Astrid C on 11 Jun,2018
Thank you for your review! We are pleased to know that you got a great experience.

10/10 Excellent

Alicia, Michigan, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Hotel, near to downtown Medellin.
Very good experience. Just need table in the room and handle inside the shower. Everything perfect. Honest staff, respectful, friendly.
Stayed 5 nights in Mar 2018
Response from Administracion on 14 Apr,2018
Gracias por sus comentarios

10/10 Excellent

ALVARO, CALIFORNIA , USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, close to everything excellent location
one of the best hotels in Medellin best service, best staff and beautiful inside super clean, excellent wall decorations and marble / tile every where
Stayed 20 nights in Dec 2017

10/10 Excellent

Galen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and location.
This hotel was great. My only difficulty was the language barrier. The staff was very friendly and a few spoke English, but no matter who it was they were very patient and using a translator app on my phone helped a lot. The free breakfast every morning was great and if you didn't feel like going down to the restaurant so mornings they would bring it to your room at no extra charge. My favorite by far was Diego, he was extremely friendly and always wanted to help. We talked about my previous day and what I had planned for the day with Diego providing suggestions that helped me a lot. The location was just 2 blocks from a huge food selection. While the restaurant in the hotel was great I also tried many of the 50 plus food places that were so close near by. The location is very quiet and peaceful with a great big beautiful church directly across the street from it. I recommend checking it out just for the beauty of the building if you get a chance. Back to the hotel, the rooms were nice, just a little small but everything is small in Colombia compared to America so that's understandable. The rooms were all interior rooms so no windows to look outdoors but that didn't bother me too much. Overall I loved my stay at this hotel and I would definitely stay there again when I return to Colombia.
Stayed 9 nights in Jan 2018

10/10 Excellent

Yesenia, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am vegan and the options for breakfast were very limited. However, the hotel staff ensured that my needs were accommodated and I was able to enjoy a vegan breakfast every morning. The hotel staff is amazing!
Stayed 7 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was exceptional and very friendly. They were always providing touristic information and room service was fabulous. Location is great and numerous restaurants and nightlife.
Stayed 3 nights in Dec 2017