32-inch LED TV with satellite channels, TV

Reviews of Hotel San Fernando Plaza

4 out of 5
Hotel San Fernando Plaza
Carrera 42a No. 1-15, Medellín, Antioquia

Reviews

9.0

Wonderful

Rating 10 - Excellent. 699 out of 1010 reviews" "
Rating 8 - Good. 187 out of 1010 reviews" "
Rating 6 - Okay. 50 out of 1010 reviews" "
Rating 4 - Poor. 26 out of 1010 reviews" "
Rating 2 - Terrible. 48 out of 1010 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Geysell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is amazing, the service is great and the staff is fantastic.
Stayed 4 nights in Mar 2024

10/10 Excellent

Kasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was always outstanding and service incredible! Dinners were best when Hernan helped me:) Loved having a gym!
Stayed 14 nights in Mar 2024
Response from Hotel San Fernando Plaza on 26 Mar,2024
Good morning dear guest, thank you for taking the time to share with us your opinion. We are very pleased to know that your experience at the hotel and the different services were luxurious. We look forward to welcoming you another time in your 5 star hotel in Medellin.

10/10 Excellent

Ryan

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
I love this place. Have stayed there many times. I asked AI to write me a review. Nestled amidst the lush landscapes of Colombia, Hotel San Fernando stands as a beacon of hospitality, offering a sanctuary for travelers seeking an unforgettable retreat. From the moment you step foot into this enchanting establishment, you're enveloped in a world of warmth and luxury. Upon arrival, I was greeted with genuine smiles and impeccable service, setting the tone for a truly remarkable stay. The staff at Hotel San Fernando exude professionalism and attentiveness, ensuring that every aspect of my visit was nothing short of perfect. One of the highlights of my experience was undoubtedly the culinary journey offered by the hotel's restaurant. Each meal was a masterpiece, artfully crafted with locally sourced ingredients bursting with flavor. From traditional Colombian dishes to international delights, every bite was a testament to the culinary expertise of the chefs. Whether savoring a hearty breakfast to start the day or indulging in a sumptuous dinner under the stars, dining at Hotel San Fernando was a delight for the senses. Furthermore, for those inclined towards maintaining their fitness regime while traveling, the hotel's gym proved to be more than sufficient. Equipped with modern amenities and state-of-the-art equipment, it provided the perfect setting for invigorating workouts, allowing me to stay active and energized throughout my stay.
Stayed 4 nights in Mar 2024
Response from Hotel San Fernando Plaza on 26 Mar,2024
Good morning dear Tartisel, it is always a pleasure to have you visit us and we love to know that every time you stay with us you enjoy your stay from beginning to end. Thank you for taking the time to share with us your feedback and giving us an incredible review of the hotel and your experience. This is your five star home in Medellin and we look forward to welcoming you again another time and continue to provide service and attention with heart.

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome hotel. Cool, helpful, respectful staff
Stayed 3 nights in Mar 2024
Response from Hotel San Fernando Plaza on 22 Mar,2024
Good morning dear guest, thank you for taking the time to share with us your opinion. We are very pleased to know that your experience at the hotel and the different services were luxurious. We look forward to welcoming you another time in your 5 star hotel in Medellin.

8/10 Good

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 3 nights in Mar 2024
Response from Hotel San Fernando Plaza on 19 Mar,2024
Good morning dear guest, thank you for taking the time to share with us your opinion. We are very pleased to know that your experience at the hotel and the different services were luxurious. We look forward to welcoming you another time in your 5 star hotel in Medellin.

10/10 Excellent

Olga

Business traveller
The safety, kindness and cleanliness besides being a very comfortable stay is what bring me back time after time and before I forget, the food at their restaurant is just about the best ever. The best choice to stay in Medellin.
Stayed 3 nights in Mar 2024
Response from Hotel San Fernando Plaza on 19 Mar,2024
Good morning dear guest, thank you for taking the time to share with us your opinion. We are very pleased to know that your experience at the hotel and the different services were luxurious. We look forward to welcoming you another time in your 5 star hotel in Medellin.

10/10 Excellent

James

Liked: Staff & service, property conditions & facilities
TV
Stayed 1 night in Mar 2024
Response from Hotel San Fernando Plaza on 19 Mar,2024
Buenos días apreciado huésped, gracias por tomarse el tiempo de compartir con nosotros su opinión. Nos complace mucho saber que su experiencia en el hotel y en los diferentes servicios fueron de su agrado. Esperamos poder recibirlo en otra oportunidad en su hotel 5 estrellas en Medellín.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
It's a perfect hotel to stay in Medellin. Everything is perfect. Thank you
Stayed 2 nights in Mar 2024
Response from Hotel San Fernando Plaza on 12 Mar,2024
Good morning dear guest, thank you for taking the time to share with us your opinion. We are very pleased to know that your experience at the hotel and the different services were luxurious. We look forward to welcoming you another time in your 5 star hotel in Medellin.

10/10 Excellent

Roicxy, Homestead

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotel San Fernando Plaza on 12 Mar,2024
Good morning thank you very much for taking the time to rate your stay at our hotel. Always welcome to the San Fernando Plaza Hotel and we look forward to seeing you in the future. Have a nice day!

6/10 Okay

Jose

Liked: Cleanliness
Breakfast isn’t good
Stayed 1 night in Mar 2024
Response from Hotel San Fernando Plaza on 6 Mar,2024
Good morning dear guest, thank you for taking the time to share with us your opinion. We are very pleased to know that the breakfast was to your liking. We look forward to welcoming you again at your 5 star hotel in Medellin.

10/10 Excellent

jhon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel i have personally stay in medellin.
Stayed 1 night in Mar 2024
Response from Hotel San Fernando Plaza on 5 Mar,2024
Good morning dear guest, thank you for taking the time to share with us your opinion. We are very pleased to know that your experience at the hotel and the different services were luxurious. We look forward to welcoming you another time in your 5 star hotel in Medellin.

10/10 Excellent

Chanelly

Stayed 6 nights in Feb 2024
Response from Hotel San Fernando Plaza on 26 Mar,2024
Good morning thank you very much for taking the time to rate your stay at our hotel. Always welcome to the San Fernando Plaza Hotel and we look forward to seeing you in the future. Have a nice day!

10/10 Excellent

Mitch

Liked: Cleanliness, property conditions & facilities
Perfect for a quick business trip.
Stayed 1 night in Feb 2024
Response from Hotel San Fernando Plaza on 7 Mar,2024
Good afternoon dear guest, thank you for taking the time to share with us your opinion. We are very pleased to know that your experience at the hotel and the different services were luxurious. We look forward to welcoming you another time in your 5 star hotel in Medellin.

10/10 Excellent

Ricardo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable facilities and very attentive and helpful staff.
Stayed 6 nights in Feb 2024
Response from Hotel San Fernando Plaza on 2 Mar,2024
Good morning dear guest, thank you for taking the time to share with us your opinion. We are very pleased to know that your experience at the hotel and the different services were luxurious. We look forward to welcoming you another time in your 5 star hotel in Medellin.

6/10 Okay

Jarl

Liked: Staff & service
Great location good transport...many reataurants good oudoor
Stayed 5 nights in Feb 2024
Response from Hotel San Fernando Plaza on 29 Feb,2024
Good morning dear guest, thank you for taking the time to share with us your opinion. We are very pleased to know that your experience at the hotel and the different services were luxurious. We look forward to welcoming you another time in your 5 star hotel in Medellin.

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Hotel San Fernando Plaza on 26 Feb,2024
Buenos días, muchas gracias por tomarse el tiempo de calificar su estadía en nuestro hotel. Siempre bienvenido al Hotel San Fernando Plaza y esperamos verlo en el futuro. ¡Que tenga un buen día!

8/10 Good

Clara, Homewood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Hotel San Fernando Plaza on 26 Feb,2024
Buenos días, muchas gracias por tomarse el tiempo de calificar su estadía en nuestro hotel. Trabajaremos para mejorar y ofrecer un mejor servicio, en una próxima ocasión que nos visite, siempre bienvenida al Hotel San Fernando Plaza y esperamos verla en el futuro. ¡Que tenga un buen día!

10/10 Excellent

dina

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very accommodating and so kind. The hotel was clean and safe.
Stayed 12 nights in Jan 2024
Response from Hotel San Fernando Plaza on 19 Feb,2024
Good morning dear guest, thank you for taking the time to share with us your opinion. We are very pleased to know that your experience at the hotel and the different services were luxurious. We look forward to welcoming you another time in your 5 star hotel in Medellin.

10/10 Excellent

Dario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Feb 2024
Response from Hotel San Fernando Plaza on 19 Feb,2024
Good morning dear guest, thank you for taking the time to share with us your opinion. We are very pleased to know that your experience at the hotel and the different services were luxurious. We look forward to welcoming you another time in your 5 star hotel in Medellin.

8/10 Good

William

Stayed 1 night in Feb 2024
Response from Hotel San Fernando Plaza on 22 Mar,2024
Good morning, thank you very much for taking the time to rate your stay in our hotel. We work every day to improve and offer an excellent service. Always welcome to Hotel San Fernando Plaza and we hope to see you in the future, have a nice day!

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
There are not options of restaurants around after 9 pm.
Stayed 1 night in Jan 2024
Response from Hotel San Fernando Plaza on 5 Feb,2024
Good day appreciated guest, thank you for taking the time to share your opinion with us, we will follow up and validate your observation regarding the restaurant options after the mentioned time to take corrective measures and improve this aspect if it is the case. We look forward to welcoming you back to our hotel to provide you with a better experience, have a nice day!

8/10 Good

Ricardo Leon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Hotel San Fernando Plaza on 5 Feb,2024
Good morning dear guest, thank you for taking the time to share with us your opinion. We are very pleased to know that your experience at the hotel and the different services were luxurious. We look forward to welcoming you another time in your 5 star hotel in Medellin.

10/10 Excellent

Saul

Stayed 4 nights in Jan 2024
Response from Hotel San Fernando Plaza on 20 Mar,2024
Buenos días, muchas gracias por tomarse el tiempo de calificar su estadía en nuestro hotel. Siempre bienvenido al Hotel San Fernando Plaza y esperamos verlo en el futuro. ¡Que tenga un buen día!

10/10 Excellent

Ahmet Umit, istanbul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hospitality, very delicious and rich breakfast, clean and comfortable rooms with reasonable prices in the best are of Medellín
Stayed 3 nights in Jan 2024
Response from Hotel San Fernando Plaza on 3 Feb,2024
Good morning dear guest, thank you for taking the time to share with us your opinion. We are very pleased to know that your experience at the hotel and the different services were luxurious. We look forward to welcoming you another time in your 5 star hotel in Medellin.

6/10 Okay

Laura

The hotel staff in the lobby, room service, dining, bar, and maids are outstanding! They are professional, warm and accommodating. They ail to make the guest feel very special! They anticipate the guests needs and are accommodating. It’s always a pleasure to interact with them. The pool staff are lazy and indifferent. They aren’t rude but have no idea how a poolside vacation experience should feel. You have to constantly go to them to order everything as opposed to them coming to you. It’s like they are two different properties. It’s baffling.., The spa is a joke. They aren’t well trained. I asked for a deep tissue massage and they really only applied cream on my body. Don’t bother go to the place in Oviedo.
Stayed 3 nights in Jan 2024
Response from Hotel San Fernando Plaza on 3 Feb,2024
Good morning dear guest, thank you for taking the time to share with us your opinion. We are very pleased to know that your experience at the hotel and the different services were to your liking, we love to know that we are your choice when you visit the city of Medellin. We regret the bad experience you had in the pool area and in the Spa, your comment will be shared with the area in charge to take corrective measures. We hope to welcome you in another opportunity in your 5 star hotel in Medellin.

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 6 nights in Jan 2024
Response from Hotel San Fernando Plaza on 3 Feb,2024
Good morning dear guest, thank you for taking the time to share with us your opinion. We are very pleased to know that your experience at the hotel and the different services were luxurious. We look forward to welcoming you another time in your 5 star hotel in Medellin.

2/10 Terrible

Felipe

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
unsafe. we got robbed while in a taxi that works tied in with the hotel. when asking the hotel manager Stefanía to have a refund returned to me for the days that we weren’t going to stay at the hotel she told me that she couldn’t do anything. i did not feel safe, everyone knew what was going on about the robbery and it was a complete inside job by taxi drivers transporting us. i’m going to get a refund yes or yes.
Stayed 5 nights in Jan 2024
Response from Hotel San Fernando Plaza on 5 Feb,2024
Dear Mr. Azevedo, receive a cordial greeting.We hope you are well, first of all we want to say that we regret the events that occurred during your stay in our city, our hotel is always ready to provide within our capabilities everything our guests and customers require; we want to express that the hotel has an internal security company and head of security within the hotel facilities, who ensure the safety of our guests and visitors however unfortunately as in any hotel and place in the world we are not exempt or free of events such as theft, accidents or insecurity. As a hotel we have nothing to do with what happened, we have no direct links or contracts with cab companies or transportation platforms, the cab company (Coopebombas) that operates at the exit of the hotel, is part of the companies of the San Fernando Plaza business complex. With the company Trans GTN car dedicated to the rental of vehicles, there is a rental agreement for the space.Regarding the refund, you must request it with the company through which you made your reservation (Expedia) since they are the ones who received the payment and manage with us everything related to reservations, modifications or relevant events, our commitment to our customers and visitors is to accompany and provide what is required to solve such events, so we offer to communicate with Expedia to provide prompt resolution and grant the claimed, taking into account that your reservation is "non-refundable" and the unpleasant situation occurred outside the hotel premises.We hope Mr. Azevedo that this issue is resolved in the best way and that it does not prevent you from visiting the city of eternal spring again.

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice, modern hotel. Exceptional service. Extremely clean.
Stayed 1 night in Jan 2024
Response from Hotel San Fernando Plaza on 30 Jan,2024
Good morning dear guest, thank you for taking the time to share with us your opinion. We are very pleased to know that your experience at the hotel and the different services were luxurious. We look forward to welcoming you another time in your 5 star hotel in Medellin.

10/10 Excellent

Brandon, Delray Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and staff, highly recommend
Stayed 8 nights in Jan 2024
Response from Hotel San Fernando Plaza on 30 Jan,2024
Good morning dear guest, thank you for taking the time to share with us your opinion. We are very pleased to know that your experience at the hotel and the different services were luxurious. We look forward to welcoming you another time in your 5 star hotel in Medellin.

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel and good location.
Stayed 2 nights in Dec 2023
Response from Hotel San Fernando Plaza on 30 Jan,2024
Good morning dear guest, thank you for taking the time to share with us your opinion. We are very pleased to know that your experience at the hotel and the different services were luxurious. We look forward to welcoming you another time in your 5 star hotel in Medellin.

10/10 Excellent

Richard, Grandview

Liked: Cleanliness, staff & service, property conditions & facilities
The property has an excellent location in El Poblado, an upscale area in Mde. and is walkable to many restaurants, shops, etc. The hotel staff's attention to the client is excellent & they are always concerned with the client's best experience! I have returned there 7 times in the last 2 years & will continue to do so.
Stayed 17 nights in Jan 2024
Response from Hotel San Fernando Plaza on 1 Feb,2024
Good morning dear guest, thank you for taking the time to share with us your opinion. We are very pleased to know that your experience at the hotel and the different services were luxurious. We look forward to welcoming you another time in your 5 star hotel in Medellin.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautifully appointed and the service was excellent
Stayed 1 night in Jan 2024
Response from Hotel San Fernando Plaza on 23 Jan,2024
Good morning dear guest, thank you for taking the time to share with us your opinion. We are very pleased to know that your experience at the hotel and the different services were luxurious. We look forward to welcoming you another time in your 5 star hotel in Medellin.

10/10 Excellent

Charles, Winter Garden

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotels in Poblano. Great pool, nice breakfast.
Stayed 4 nights in Jan 2024
Response from Hotel San Fernando Plaza on 23 Jan,2024
Good morning dear guest, thank you for taking the time to share with us your opinion. We are very pleased to know that your experience at the hotel and the different services were luxurious. We look forward to welcoming you another time in your 5 star hotel in Medellin.

10/10 Excellent

Mark, Liberty Twp

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Loved the key cards work just for your floor security on the elevators.
Stayed 4 nights in Jan 2024
Response from Hotel San Fernando Plaza on 23 Jan,2024
Good morning dear guest, thank you for taking the time to share with us your opinion. We are very pleased to know that your experience at the hotel and the different services were luxurious. We look forward to welcoming you another time in your 5 star hotel in Medellin.

2/10 Terrible

Joselyn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was not cordial and very unhelpful. Lack communication skills, and have an attitude when you ask for help. Do not stay here, worst experience ever.
Stayed 10 nights in Jan 2024
Response from Hotel San Fernando Plaza on 23 Jan,2024
Good morning dear guest, thank you for taking the time to share your opinion with us, we will follow up on your comments and will be shared with the area in charge to take corrective measures and improve these aspects. We look forward to welcoming you again in our hotel to provide you with a better experience, have a nice day!

10/10 Excellent

Isnedy

Liked: Amenities
Stayed 6 nights in Jan 2024
Response from Hotel San Fernando Plaza on 22 Jan,2024
Buen día, agradecemos su comentario y calificación, nos motiva a seguir trabajando arduamente con el corazón. Esperemos recibirlo nuevamente en una próxima oportunidad.

10/10 Excellent

Valentina, Port Washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Hotel San Fernando Plaza on 17 Jan,2024
Buenas tardes, muchas gracias por tomarse el tiempo de calificar su estadía en nuestro hotel. Siempre bienvenido al Hotel San Fernando Plaza y esperamos verlo en el futuro. ¡Que tenga un buen día!

10/10 Excellent

Gilda

Liked: Cleanliness, staff & service, property conditions & facilities
Es un excelente hotel. Es tranquilo y cerca de las áreas turísticas, se puede caminar por el área. La habitación era grande y en excelentes condiciones. Me encantó, volvería sin dudarlo.
Stayed 10 nights in Dec 2023
Response from Hotel San Fernando Plaza on 15 Jan,2024
Buenos días apreciado huésped, gracias por tomarse el tiempo de compartir con nosotros su opinión. Nos complace mucho saber que su experiencia en el hotel y en los diferentes servicios fueron de lujo. Esperamos poder recibirlo en otra oportunidad en su hotel 5 estrellas en Medellín.

10/10 Excellent

Olga

Liked: Amenities
Very roomy, clean and quiet. The restaurant food and service is excellent and the best breakfast.
Stayed 3 nights in Dec 2023
Response from Hotel San Fernando Plaza on 9 Jan,2024
Good morning dear guest, thank you for taking the time to share with us your opinion. We are very pleased to know that your experience at the hotel and the different services were luxurious. We look forward to welcoming you another time in your 5 star hotel in Medellin.

10/10 Excellent

Lael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch hotel in Medellin. Meets and exceeds US standards. The breakfast and service in the dining room, daily, was amazing! Top notch!
Stayed 4 nights in Dec 2023
Response from Hotel San Fernando Plaza on 9 Jan,2024
Good morning dear guest, thank you for taking the time to share with us your opinion. We are very pleased to know that your experience at the hotel and the different services were luxurious. We look forward to welcoming you another time in your 5 star hotel in Medellin.

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Hotel San Fernando Plaza on 6 Jan,2024
Buenos días, muchas gracias por tomarse el tiempo de calificar su estadía en nuestro hotel. Trabajaremos para siempre brindar un mejor servicio. Siempre bienvenido al Hotel San Fernando Plaza y esperamos verlo en el futuro. ¡Que tenga un buen día!

2/10 Terrible

Freddy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No justifica el precio. No es un hotel 5 estrellas, las instalaciones son viejas y descuidadas no vale lo que es.
Stayed 5 nights in Dec 2023
Response from Hotel San Fernando Plaza on 2 Jan,2024
Buen día apreciado huésped, gracias por tomarse el tiempo de compartir su opinión con nosotros, haremos seguimiento a sus observaciones y serán compartidas con el área encargada, trabajamos para mejorar y brindar un mejor servicio siempre. ¡Le deseamos un buen día!

10/10 Excellent

Stephen

Response from Hotel San Fernando Plaza on 9 Feb,2024
Buenos días, muchas gracias por tomarse el tiempo de calificar su estadía en nuestro hotel. Siempre bienvenido al Hotel San Fernando Plaza y esperamos verlo en el futuro. ¡Que tenga un buen día!

10/10 Excellent

Naderge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying here so much! Staff is amazing & it is centrally located to literally everything.
Stayed 3 nights in Dec 2023
Response from Hotel San Fernando Plaza on 26 Dec,2023
Good morning dear guest, thank you for taking the time to share with us your opinion. We are very pleased to know that your experience at the hotel and the different services were luxurious. We look forward to welcoming you another time in your 5 star hotel in Medellin.

10/10 Excellent

Nadege

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very nice staff and property that is centrally located to literally everything you may need as a solo traveler or if you’re with friends and family.
Stayed 3 nights in Dec 2023
Response from Hotel San Fernando Plaza on 26 Dec,2023
It is a pleasure to know that your stay with us was to your liking, thank you for taking the time to share with us your opinion. . We look forward to welcome you soon at your home in Medellin.

4/10 Poor

Gregory

Travelled with family
Disliked: Staff & service
extremely rude and inflexible reception stall
Stayed 1 night in Dec 2023
Response from Hotel San Fernando Plaza on 22 Dec,2023
Good morning dear guest, thank you for taking the time to share your opinion with us, we will follow up on your comments and will be shared with the area in charge to take corrective measures and improve these aspects. We look forward to welcoming you again in our hotel to provide you with a better experience, have a nice day!

4/10 Poor

Bruno

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Response from Hotel San Fernando Plaza on 7 Feb,2024
Good day dear guest, thank you for taking the time to share your rating with us. We will work to improve and offer you a better service in a next opportunity. have a nice day!

8/10 Good

Enrico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hotel San Fernando Plaza on 9 Feb,2024
Buenos días, muchas gracias por tomarse el tiempo de calificar su estadía en nuestro hotel. Nos gustaría conocer los aspectos que deberíamos mejorar para brindarle un mejor servicio en una próxima oportunidad. Siempre bienvenido al Hotel San Fernando Plaza y esperamos verlo en el futuro. ¡Que tenga un buen día!

10/10 Excellent

Samuel Edwin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional staff. Friendly and courteous. I didn’t speak any Spanish and yet the staff was extremely helpful and patient. I’ll recommend all of my colleagues and family to stay at this location
Stayed 7 nights in Dec 2023
Response from Hotel San Fernando Plaza on 20 Dec,2023
Good morning dear guest, we are very happy to read your comment, it is a pleasure to have you at home, thank you for taking the time to share with us your opinion and we are pleased to know that your stay with us was to your liking. We look forward to welcoming you in another opportunity in your 5 star hotel in Medellin.

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel Is very nice and also the staff team.
Stayed 3 nights in Dec 2023
Response from Hotel San Fernando Plaza on 20 Dec,2023
Good morning dear guest, thank you for taking the time to share with us your opinion. We are very pleased to know that your experience at the hotel and the different services were luxurious. We look forward to welcoming you another time in your 5 star hotel in Medellin.