Balcony view

Reviews of Laneways by Ovolo

4 out of 5
Laneways by Ovolo
19 Little Bourke Street, Melbourne, VIC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 716 out of 988 reviews" "
Rating 8 - Good. 211 out of 988 reviews" "
Rating 6 - Okay. 40 out of 988 reviews" "
Rating 4 - Poor. 12 out of 988 reviews" "
Rating 2 - Terrible. 9 out of 988 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great inner city hotel for our family
Stayed 3 nights in Mar 2024

10/10 Excellent

Ken Fan Wai

Travelled with partner
Liked: Amenities
Great friendly service
Stayed 4 nights in Mar 2024

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for walking around CBD. Good dining options (very near a wide variety of Asian restaurants). Very friendly staff.
Stayed 3 nights in Mar 2024

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really convenient and central location in CBD. Unique boutique hotel that captures the heart of Melbourne's "laneways" as part of its design.
Stayed 2 nights in Mar 2024

8/10 Good

Anne Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location but quite noisy where my room looked out onto the street
Stayed 1 night in Feb 2024

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Jacqueline

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laneways by Ovolo is the perfect city location. We travelled with our 4 month old and stayed in an accessible room. Everything was smooth and the room was the perfect size for a pram and cot. A modern hotel with cosy and fashionable interiors.
Stayed 1 night in Feb 2024
Response from Laneways Team on 6 Feb,2024
Thank you Jacqueline for your wonderful review!!!We're thrilled to hear that Laneways by Ovolo was the perfect fit for your family trip. We hope to welcome you back soon for another fantastic stay!!!XOXO

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great place.
Stayed 2 nights in Jan 2024
Response from Laneways Team on 2 Feb,2024
Hey Michael! Thanks a million for the shoutout! Can't wait to host you again for more good times and groovy memories. Stay awesome!

10/10 Excellent

Grace

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Laneways Team on 2 Feb,2024
Wow! Thanks for the 5 stars Grace!!

10/10 Excellent

Gavin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Team Laneways on 4 Jan,2024
Cheers Gavin

10/10 Excellent

Lucas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, modern hotel. First class customer service.
Stayed 1 night in Dec 2023
Response from Team Laneways on 4 Jan,2024
10/10 for you too Lucas

10/10 Excellent

Liam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Spacious room.
Stayed 1 night in Dec 2023
Response from Team Laneways on 4 Jan,2024
Cheers for the 5 stars Liam

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic accomodation, central location.
Central location but no info available re the closest trams or any info about the room so I didnt know how to work the air con. Very quiet given that its location is right in Melb. Friendly staff. No extra blankets or pillows available. No microwave. Limited supply of tea and coffee and UHT milk in the fridge. No snacks provided that you didnt have to pay nosebleed high prices for. Clean and comfortable.
Stayed 3 nights in Nov 2023
Response from Team Laneways on 4 Jan,2024
Thanks for the review Danielle. The team is always here 24/7 to help with any extra amenities or information you need.

6/10 Okay

Shaun

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Team Laneways on 4 Jan,2024
Thanks Shaun, we hope to welcome you back again soon

10/10 Excellent

Edward

Stayed 3 nights in Nov 2023
Response from Team Laneways on 4 Jan,2024
Thanks for the 5 stars Edward

10/10 Excellent

Dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very welcoming and were great to talk to
Stayed 1 night in Nov 2023
Response from Team Laneways on 4 Jan,2024
Cheers to you Dale :)

10/10 Excellent

Gordon, INGLEWOOD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great east end location, close to theatres, cafes, restaurants and bars. Boutique style with cool decor and free lollies etc. Staff are extremely helpful and pleasant. Will definitely stay again.
Stayed 1 night in Nov 2023
Response from Team Laneways on 4 Jan,2024
See you again soon Gordon! Thanks for the 5 stars :)

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel!
Lovely and clean rooms. Staff are excellent. I left an item behind and they retrieved and kept it for me to be picked up at a later date. Highly recommend staying with them.
Stayed 3 nights in Nov 2023
Response from Team Laneways on 4 Jan,2024
Cheers for the fab review Rachel - see you again soon

6/10 Okay

Tristan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Team Laneways on 4 Jan,2024
Thanks Tristan

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small, hip hotel in an excellent strip on Little Bourke St.
Stayed 1 night in Nov 2023
Response from Gitta-Operations Manager on 12 Nov,2023
Hi Chris,Thanks for the love!Can't wait to see you again soon at Laneways

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were absolutely lovely and we very much enjoyed our stay! The beds were also super comfortable and the room quite spacious in shared spaces.
Stayed 1 night in Oct 2023
Response from Gitta-Operations Manger on 29 Oct,2023
Hi Ellen!We're thrilled to hear that you found our front desk staff absolutely lovely. They do have a knack for spreading sunshine! We're also delighted to know you enjoyed the comfort of our beds and the spaciousness of your room. We aim to make your stay as cozy and welcoming as possible.We're already planning to give our beds a standing ovation, and the rooms are blushing with pride. Please consider us your home away from home, and we can't wait to welcome you back for more good times and comfortable snoozes.CheersGitta

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Funky little boutique hotel right in the theatre district. This place is fantastic. Amazing super fiendly staff. Nice little touches like a free drink and lollies station at the base of the elevator. Highly recommend!!
Stayed 1 night in Oct 2023
Response from Gitta-Operations Manger on 29 Oct,2023
Hi Shane,Wow, thanks a bunch for your kind words! We're thrilled to hear you enjoyed our funky little oasis in the theatre district. We like to think of it as our own little Broadway show, starring our amazing staff as the stars.The fact that you appreciated our free drink and lollies station just made our day. We believe every elevator ride should come with a touch of sweetness and a sprinkle of fun.Your recommendation means the world to us. We can't wait to welcome you back to our cozy corner of the world. Until then, keep spreading the sweet vibes and theatre district magic!CheersGitta

10/10 Excellent

Jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, would stay there again. Friendly staff, free drinks.
Stayed 5 nights in Oct 2023
Response from Gitta on 22 Oct,2023
Hi Jan!Thanks a million for your kind words! We're delighted to hear you enjoyed your stay. Our friendly staff and complimentary drinks are just a sneak peek into the wonderful experience we strive to offer. We're like a family here, and our guests are cherished members.Next time you're in town, consider us your home away from home. We can't wait to welcome you back at Laneways with more smiles, warmth, and of course, more free drinks! CheersGittaOperations Manager

8/10 Good

Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ovolo properties are always fantastic to stay at and this one is no exception. The rooms are clean, modern and comfortable. I love the little touches like free mini bar and snacks - it's a little thing that just makes all the difference. Hotel is also really close by to some wonderful restaurants.
Stayed 1 night in Oct 2023
Response from Gitta on 22 Oct,2023
Hi Kate!Wow, thanks a million for your kind words! We're absolutely thrilled to be your go-to for fantastic stays. Your compliments are like music to our ears.The fact that you find our rooms clean, modern, and comfy truly warms our hearts. As for the free mini bar and snacks, we believe that the way to a guest's heart is through their stomach – or in this case, the mini bar. It's the little things, right?And our convenient location near those wonderful restaurants? Well, we'd like to think we're their not-so-secret admirers. They're great, but we like to think we're the sidekick that makes your dining adventures even better.Thanks for being part of our Ovolo family, and we can't wait to welcome you back for more fantastic stays and complimentary snacks. Stay fabulous!CheersGittaOperations Manager

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very helpful friendly staff. Would definitely stay again.
Stayed 1 night in Oct 2023
Response from Gitta on 22 Oct,2023
Hi Elizabeth!We're elated to read your review and discover that you had a great time at Laneways! Our staff is all smiles knowing they made your stay special. Now that you're part of our extended hotel family, we can't wait to welcome you back for another round of good times. We're brewing up even more friendly smiles, helpful tips, and perhaps a few surprises to make your next stay even better.In the meantime, if you ever need a virtual pep talk, travel tips, or just a good joke, don't hesitate to reach out to us. After all, once you've stayed with us, you're never just a guest - you're a friend!Cheers to more fantastic stays in the future. Until we meet again!GittaOperations Manager

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, property conditions & facilities
Friendly and helpful staff. Lovely room and comfortable bed.
Stayed 1 night in Oct 2023
Response from Gitta on 22 Oct,2023
Hi Christine,Thank you for your kind words and for choosing Laneways by Ovolo! We're thrilled to hear you enjoyed our friendly and helpful staff – they're the real MVPs in making your stay memorable.As for the lovely room and comfortable bed, we believe that good sleep is a non-negotiable travel luxury. Our beds are so cozy that they have a secret pact with the Sandman to ensure a great night's sleep for all our guests.Your review puts a smile on our faces wider than a check-in counter, and that's pretty wide! If there's anything more you'd like from us, whether it's fluffier pillows or even friendlier staff (if that's possible), don't hesitate to reach out.We can't wait to welcome you back soon at Laneways!CheersGittaOperations Manager

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The reception team were a pleasure to experience, no request was a challenge, short notice extensions were handled with aplomb and good management. Place runs very smoothly, felt very well looked-after.
Stayed 4 nights in Oct 2023
Response from Gitta-Operations Manger on 22 Oct,2023
Hi Anthony,Thank you for your delightful review! We're thrilled to hear that you found our reception team to be a pleasure. We've secretly trained them in the Jedi arts of hospitality, and it seems they've mastered it.Handling short-notice extensions with aplomb? Well, that's our superhero cape coming out. We like to think of ourselves as the Avengers of the hospitality world, ready to swoop in and save your stay.As for the place running smoothly, we've got a top-secret team of elves who work tirelessly behind the scenes. They've got everything under control, making sure you feel like royalty.Remember, our mission is to provide you with the best experience possible. And just like any good superhero team, we'll be here to save the day on your next visit!CheersGittaOperations Manager

10/10 Excellent

Shenae

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent friendly service, clean unit and beautiful minibar!
Stayed 4 nights in Sep 2023
Response from Gitta-Operations Manger on 10 Oct,2023
Hi Shenae,Thank you for your delightful review! We're thrilled to hear that you enjoyed our excellent friendly service, pristine accommodations, and the allure of our beautiful minibar. We firmly believe that a well-stocked minibar is a gateway to happiness, or at least a great conversation starter!Your kind words truly make our day, and we've shared your compliments with our team. We have a theory that friendliness is contagious, and your positivity might just be the reason our staff is wearing extra-large smiles today.We can't wait to welcome you back for another round of friendly service, pristine rooms, and of course, the ever-enticing minibar. Cheers

4/10 Poor

Adriana

Disliked: Cleanliness, property conditions & facilities
I didn’t like the smell, the decor was tacky but the staff were attentive. However I did not like hearing the staff talking about how many were coming in whether they should attempt to charge someone who didn’t arrive. I felt the reception area is for receiving clients not doing business admin while guests were present. I would Not return and I would not recommend this place.
Stayed 2 nights in Sep 2023
Response from Gitta on 10 Sept,2023
Hi Adriana,First of all, thank you for taking the time to share your thoughts on your recent stay with us. We genuinely appreciate your feedback, both the compliments and the criticisms.We're delighted to hear that you found our staff attentive. However, we're truly sorry to learn that you were displeased with the ambiance and the discussions you overheard at our reception area. We'll be sure to address this internally to ensure a more discreet and guest-focused atmosphere in the future. After all, the reception area is indeed meant for receiving our valued guests and creating a welcoming environment.Regarding the decor and smell, we understand that personal preferences can vary greatly, and we're sorry to hear that our style didn't resonate with you. We'll certainly consider your feedback as we continue to make improvements.We're disappointed that you wouldn't consider returning or recommending our establishment. We hope you might reconsider in the future, as we are committed to enhancing the guest experience.Once again, thank you for your feedback, as it helps us grow and improve. We wish you pleasant travels and hope you find accommodations more to your liking in the future.Sincerely,GittaOperations Manager

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect, the view wasn't amazing but everything else was
Stayed 1 night in Sep 2023
Response from Gitta on 10 Sept,2023
Hi Jesse,Thank you so much for your review! We're delighted to hear that your stay with us was "perfect," well, almost. While we may not have control over the view, we're thrilled that everything else met or exceeded your expectations.In the meantime, we promise to continue providing you with top-notch service, comfortable accommodations, and all the amenities that make your stay truly exceptional.Thanks again for choosing us, and we can't wait to welcome you back for another perfect stay!CheersGitta Operations Manager

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Gitta-Operations Manger on 28 Aug,2023
Hi Anna!Thanks for the love! Such a pleasure having you, and look forward to making more great memories together at Laneways by Ovolo

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great checkin - room ready much earlier than expected and we were greeted with a fabulous upgrade! This is a great place to stay for China Town ….though we ended up eating on Flinders Lane which was easily walkable in 20mins.
Stayed 1 night in Aug 2023
Response from Team Laneways on 24 Aug,2023
Cheers to you Paul for the feb review! Come back again and visit us soon :)

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean; dog friendly!
My wife and I spent the weekend at Laneways by Ovolo with our little dog (as they are a dog friendly hotel). The staff were extremely helpful, escpecially Megan and Ash! We stayed in a 2-bedroom suite that was very comfortable and clean.
Stayed 1 night in Aug 2023
Response from Team Laneways on 24 Aug,2023
Cheers Glenn for the amazing review and mentioning Meg and Aash - they are superstars! We love that you are your pooch had the best time, and hope to welcome you all back again very soon :)

8/10 Good

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quirky design. Staff were friendly and very willing to help
Stayed 2 nights in Aug 2023
Response from Team Laneways on 24 Aug,2023
Cheers to you Joe, look forward to seeing you back very soon :)

8/10 Good

Tracey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Team Laneways on 24 Aug,2023
Thanks for staying Tracey. Come back again soon :)

10/10 Excellent

Sue

Liked: Cleanliness, property conditions & facilities, room comfort
We loved our overnight stay, nothing was too much trouble. We will definitely be back and highly recommend. The bed and pillows were super comfy and the location brilliant. Thanks for making our stay wonderful, from the moment we walked in we were made to feel welcome.
Stayed 1 night in Aug 2023
Response from Team Laneways on 24 Aug,2023
Thanks for the fab review Sue! We hope we will be welcoming you back again very very soon :)

10/10 Excellent

Gregory

Stayed 1 night in Aug 2023
Response from Team Laneways on 24 Aug,2023
Thanks for to 10/10 Gregory. Hope to welcome you back soon! :)

10/10 Excellent

Matilda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful stay, we look forward to visiting again.
Stayed 1 night in Jul 2023
Response from Team Laneways on 24 Aug,2023
Thanks for staying Matilda! Hope to be welcoming you back again very soon!

10/10 Excellent

Rachel

Travelled with group
Liked: Amenities, property conditions & facilities
As always, an absolutely wonderful stay at ovolo Laneways.
Stayed 1 night in Aug 2023
Response from Team Laneways on 24 Aug,2023
Always a pleasure to have you Rachel. We'll see you again very soon :)

10/10 Excellent

Samantha

Stayed 1 night in Jul 2023
Response from Team Laneways on 24 Aug,2023
Thanks for the top score Samantha. We can't wait to welcome you back soon!

4/10 Poor

Mana

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I was disappointed because the room looked different from website and also they didn’t give us free bottle of wine per stay as VIP hotel and some truck makes noise at 5am in the morning was quiet loud. So I don’t think I will stay choose this hotel again. Only good things is staff was lovely and location was very convenient.
Stayed 2 nights in Jul 2023
Response from Team Laneways on 1 Aug,2023
We are so sorry your stay was not to expectations. We are double checking our newly uploaded images to ensure these are accurate. We hope we have the opportunity to welcome you back again very soon.

10/10 Excellent

Ellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Groovy and friendly
Lovely staff Excellent location Great free lolly bar
Stayed 1 night in Jun 2023
Response from Ash and Team Laneways on 28 Jun,2023
Hi Ellie,Thankyou so much for an amazing feedback for the team. We are so happy that you enjoyed the stay with us. Cannot wait to welcome you next time :)Cheers,

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place to stay in the heart of Melbourne, had to stay an extra night and was sorted without a hitch. Highly recommend
Stayed 1 night in Jun 2023
Response from Ash and Team Laneways on 25 Jun,2023
Hi Chad!!Thankyou so much for an amazing feedback. We try to make it seamless for all of our guests and am happy we were able to make your stay memorable.Xoxo

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities
Very very good. Thank you
Stayed 1 night in Jun 2023
Response from Ash on 17 Jun,2023
OMG!! Thankyou so much Geoff for such an amazing review. We are glad you enjoyed your stay with us. Xoxo Ash and Team Laneways

10/10 Excellent

Lucy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for Princess Theatre, quirky personality, great staff, comfy room upgrade
Stayed 1 night in Jun 2023
Response from Ash on 17 Jun,2023
Hi Lucy!!!!Thankyou so much for giving us fab review. We loved having you with us and hoping to see you again :)Xoxo Ash and Team Laneways

10/10 Excellent

Dhushinka

Liked: Cleanliness, staff & service, property conditions & facilities
Brilliant stay!
Stayed 2 nights in May 2023
Response from Luisa and Laneways team on 3 Jun,2023
Thank you very much, Dhushinka! It was lovely to have you here with us, specially during your birthday :) Please come back soon!

10/10 Excellent

Simon

Stayed 1 night in May 2023
Response from Luisa & Team Laneways on 31 May,2023
Hi Simon,It seems that you enjoyed your time with us! Thank you so much for your feedback and we look forward to seeing you again soon :)XOXO,Regards,

10/10 Excellent

Andrew

Stayed 1 night in May 2023
Response from Luisa & Team Laneways on 31 May,2023
Hi Andrew,Wow! 10/10! What a great feedback :) We're thrilled to hear you enjoyed your time with us and we look forward to seeing you again soon!XOXO,Regards,

10/10 Excellent

Rebecca

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love the Ovolo brand hotels. They’re funky but not in a trying-too-hard way. It’s so great to stay somewhere with a bit of personality. They also have great inclusions and the beds are super comfy. I’m hoping to explore more Ovolo hotels in my travels. I’m so glad this was such a last minute stay as it meant I could just choose my hotel instead of booking via our corporate travel team. I’m so over the Accor brand. The Ovolo staff are very friendly too and again have some personality, just like the hotels. 😊
Stayed 1 night in Apr 2023
Response from Team Laneways on 2 May,2023
Thanks so much for the fab review Rebecca! Was so amazing having you sty with us and great to hear your an Ovolo advocate now - we can't wait to have you back with us again very soon!

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were absolutely wonderful. all of them that we met. Very helpful and obliging. Great little hideaway, close to everything.
Stayed 3 nights in Mar 2023
Response from Ash on 24 Mar,2023
Hey Susan!!Thankyou for that amazing feedback. Glad that you enjoyed staying with us. Hoping to see you next time :)Ash and Team Laneways