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Reviews of The Hotel Windsor

5 out of 5
The Hotel Windsor
111 Spring Street, Melbourne, VIC

Reviews

8.8

Excellent

Rating 10 - Excellent. 562 out of 1003 reviews" "
Rating 8 - Good. 280 out of 1003 reviews" "
Rating 6 - Okay. 100 out of 1003 reviews" "
Rating 4 - Poor. 41 out of 1003 reviews" "
Rating 2 - Terrible. 20 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Had some trouble with Wifi but they addressed the issue.
Stayed 1 night in Apr 2024
Response from David G A Perry on 14 Apr,2024
Dear John,Delighted that you enjoyed your stay at The Windsor.Until next time my thanks and very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excellent

Gilbert, Dereel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Sam

Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty. It was like they didn't own a vacuum. Also the room was not cleaned before we got into it and the ppl before left underwear in the room. Would never stay there again.
Stayed 3 nights in Mar 2024

8/10 Good

Robert, Sssafras

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Liz

Travelled with partner
Loved that it was old and had so much history. A bit dated but good fun. Staff were great and very helpful
Stayed 3 nights in Apr 2024
Response from David G A Perry on 11 Apr,2024
Dear Liz,Thanks for your kind words.Until next time, our thanks and best wishes,DavidDavid G A PerryGeneral Manager

6/10 Okay

Anveeta

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Lack of business facilities, no 24 hour dining as would be expected in a 5 star hotel. Also lacks facilities to eat between resteraunt close and bar opening. Pretty dissapointing for a beautiful old lady.
Stayed 2 nights in Apr 2024
Response from David G A Perry on 6 Apr,2024
Dear Anveeta,My apologies for no aligning expectations to experience.We endeavour to be as transparent as possible on this platform.Our Cricketers Bar serves Lunch and dinner daily, yet Room Service is limited.With thanks for the feedback,DavidDavid G A PerryGeneral Manager

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Maria

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Ni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful stuff, beautiful building inside and outside. Great location, close to train and tram. Room is a bit old but clean. Poor sound insulation, can hear the hall and upstairs noise occasionally.
Stayed 3 nights in Mar 2024
Response from David G A Perry on 1 Apr,2024
Dear Guest,Thank you for your kind words and apologies for the disturbance.We shall endeavour to allocate a particularly quiet room in future.With sincere thanks and best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excellent

Melinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely comfortable stay
Stayed 2 nights in Mar 2024
Response from David G A Perry on 1 Apr,2024
Dear Melinda,Perfect.With thanks and best wishes,DavidDavid G A PerryGeneral Manager

6/10 Okay

Lee

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Dated
Stayed 3 nights in Mar 2024
Response from David G A Perry on 1 Apr,2024
Dear Lee,My thanks for the feedback.With very best wishes,DavidDavid G A PerryGeneral Manager

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities
Even though the hotel has obviously seen better days, we liked everything about it except the shower! The shower in our room, unfortunately did not want to run at a comfortable temperature and was either too hot or too cold. Otherwise, we really liked the while ambience.
Stayed 2 nights in Mar 2024
Response from David G A Perry on 1 Apr,2024
Dear James,Thanks for your generous review.We shall check the mixer water valves in your room. Apologies for the inconvenience.With thanks and best wishes,DavidDavid G A PerryGeneral Manager

8/10 Good

Jennifer

Travelled with group
Liked: Staff & service
I love this hotel and this is not my first visit. I’ve stayed and even held events here. The Windsor hotel exudes atmosphere and you can feel the history but sadly it is clearly hard to maintain and sadly it is not as well kept as it used to be. Its location was perfect for my stay. The staff in the dining room were very helpful. I would stay again.
Stayed 2 nights in Mar 2024
Response from David G A Perry on 1 Apr,2024
Dear Jennifer,Thank you for your kind words.We shall continue our efforts to improve.With thanks and very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing hotel, history, beauty and welcoming
Stayed 4 nights in Mar 2024
Response from David G A Perry on 26 Mar,2024
Dar Nicole,Thank you.AMAZING!Unti next time, my thanks and best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
The property was older but elegant and well kept. They let me have early check in after a long international flight so I could sleep. I’m grateful they were happy to hold my luggage and get my room ready. Also, there’s a little breakfast/coffee shop just a block away. It was convenient to walk to the downtown area and a nice longer walk to the beautiful botanic gardens.
Stayed 1 night in Mar 2024
Response from David G A Perry on 21 Mar,2024
Dear Julie,Delighted that your stay at The Windsor was so enjoyable and served you well as a base for your Melbourne adventure.Thanks for sharing with readers.With thanks and very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Gary

Liked: Staff & service, property conditions & facilities
Great location, the staff was excellent. The room was clean and the bed was superb.
Stayed 2 nights in Feb 2024
Response from David G A Perry on 4 Mar,2024
Dear Gary,Delighted that your stay proved so enjoyable.With thanks and very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the charm of the hotel, beautiful elegant. The staff were very helpful and were very accommodating with any requests. We had room service and the food was excellent
Stayed 10 nights in Feb 2024
Response from David G A Perry on 4 Mar,2024
Dera Susan,Perfect.Thanks for sharing with readers (who should be aware that Room Service is exclusively provided for dinner).Until next time my thanks and very best wishes,DavidDavid G A PerryGeneral Manager

6/10 Okay

Elyse

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

Bianca

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good location .
Stayed 2 nights in Feb 2024

10/10 Excellent

sharon

Travelled with partner
Liked: Staff & service, amenities
This is a wonderful classic old hotel. The breakfast was incredible. The staff were all terrific. But the randomly non-working lift was a huge problem. One out of the 2 lifts was broken our entire 4 night stay. The other lift often was not working. It cast a pall over what should have been a 5 star stay
Stayed 4 nights in Feb 2024
Response from David G A Perry on 25 Feb,2024
Dear Sharon,Apologies for one of our two lifts being Out of Service at such a busy time. This then kept some guests waiting a little too long for the one operating lift to reach them.Our Lift Company is hoping to have the problem fixed tomorrow.Really appreciate your kind words regarding the wonderful classic hotel with terrific staff and incredible breakfasts.With thanks and very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excellent

Tracey, Palmerston North

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic building and the biggest hotels room we could have expected. Excellent value for money and great location.
Stayed 2 nights in Feb 2024
Response from David G A Perry on 19 Feb,2024
Dear Tracey,Delighted that you enjoyed your stay.With thanks and very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Great lounge. Great restaurant. High fives all around!
Response from David G A Perry on 9 Feb,2024
Dear Brandon,High Fives indeed.Thank you.With very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Initially we were given probably the smallest room in the hotel with a small blocked out window. The second room had two small windows which were darkened and you couldn't look outdated. We asked for an upgrade and for an extra $30AUS x 4 nights we went for it. Got a huge room with large windows facing the Parliament building. Why couldn't they have offered it to us sooner! But a great stay in this older icon of a hotel. The only drawback was that the restaurant isn't open in the summer for dinner!
Stayed 4 nights in Feb 2024
Response from David G A Perry on 8 Feb,2024
Dear DavidThanks so much for the feedback.We try and describe all eight room and suite types accurately. Delighted we got expectations aligned. Our Cricketer's Bar is open for dinner each day and out group has some of Australia's best restaurants a short walk away.With thanks and very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The history and ambience of the property.
Stayed 8 nights in Jan 2024
Response from David G A Perry on 9 Feb,2024
Dear Edward,Delighted that your stay proved so enjoyable.With very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excellent

Mike

Stayed 4 nights in Jan 2024

6/10 Okay

Robyn

Travelled with family
Liked: Cleanliness, staff & service
Staff put us in a terrible room -two small singles - one a squeaks bed every time you moved. 1 small window room had no fibres like shown in pictures. We had paid for a superior room. I complained to desk the next morning and they moved us to a king bed superior room which was much more like for like.
Stayed 3 nights in Feb 2024
Response from David G A Perry on 9 Feb,2024
Dear Robyn,Glad that we could find a solution for you.FYI - we have checked your original room and the beds are in excellent order.With very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excellent

David, BURLINGTON

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Bernard, Portland

Stayed 5 nights in Jan 2024

10/10 Excellent

Claudia, El Paso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024

8/10 Good

Cecilia

Liked: Cleanliness, staff & service, amenities
The first room I checked-in has a defective air conditioning unit. I was sweating badly and it was really hot when I came in. Called reception and maintenance came and opened the locked window and it was better. He tried to check things out, but to no avail. Then I was informed that they will transfer me. The room where I got transferred was far better, it has it's own remote control for the air conditioning unit. Sometimes the remote control worked and responded to my settings. I suspected it was programmed at certain times. It got hotter or colder at times and I cannot control or amend the settings. Aside from this, my stay was great. Thank you.
Stayed 5 nights in Jan 2024
Response from David G A Perry on 5 Feb,2024
Dear Cecilia,Thank you.Unti next time, our thanks and very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excellent

Shane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could not have asked for a more friendly or helpful staff. My stay was a real "experience" and I don't use that term lightly. The hotel has a charm all if it's own that simply cannot be replicated with a modern hotel.
Stayed 1 night in Jan 2024
Response from David G A Perry on 9 Feb,2024
Dear Shane,Hard to beat that.Thank you.With very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excellent

Dr. Adrian

Nice old, classy hotel. Great high tea.
Stayed 4 nights in Jan 2024
Response from David G A Perry on 9 Feb,2024
Dear Dr Adrian,Perfect.With very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excellent

Chloe, LANE COVE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always try to stay at The Windsor whenever I go to Melbourne. I do realise that the property is heritage listed, but the rooms and general areas are looking tired. It could do with a bit of brightening up.
Stayed 3 nights in Jan 2024
Response from David G A Perry on 12 Feb,2024
Dear Chloe,Thanks for the loyal patronage over the years.Your feedback is noted with appreciation.'Brightening up' is actually being discussed!With very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
All was very good
Stayed 2 nights in Jan 2024
Response from David G A Perry on 27 Jan,2024
Dear Carol,Excellent.With thanks,DavidDavid G A PerryGeneral Manager

8/10 Good

Douglas

Travelled with partner
Liked: Property conditions & facilities
Internet was very weak and slow. Didn’t like the fact that I was charged 1.3 percent for using a credit card. Also not happy to have 150 deposit. This is a top end hotel and that was a surprise.
Stayed 3 nights in Jan 2024
Response from David G A Perry on 26 Jan,2024
Dear Douglas,Appreciate the feedback.We endeavour to make payment details very clear on the platform.The 50 per day pre authorisation is to cover incidental spend. We simply ask your bank to hold those funds and release them back into your account on departure if you have not charged anything t your room or suite. This can take three business days for our bank to do this.We shall check the internet connectivity in your room.With very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excellent

Suzanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying at the Windsor - the old world charm is beautiful. Staff are absolutely lovely - especially the lady who delivered our room service!
Stayed 2 nights in Jan 2024
Response from David G A Perry on 25 Jan,2024
Dera Suzanne,We love welcoming you both back.It was with great pleasure that I have passed on your kind words to our team and the lady who served you your room service dinner.Until next time, our very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excellent

Clint

Stayed 2 nights in Jan 2024

10/10 Excellent

ROBIN

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Our suite on 4th floor was very comfortable .
Stayed 3 nights in Jan 2024
Response from David G A Perry on 22 Jan,2024
Dear Robyn,A suite on our top floor sounds divine.Until next time, my thanks and very best wishes,DavidDavd G A PerryGeneral Manager

10/10 Excellent

Eva

Liked: Cleanliness
Stayed 7 nights in Jan 2024

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect about this property was in the walking distance from everything. No more than 20 minute walk from the MCG or the tennis events. Shopping and dinner options were conveniently located right by.
Stayed 5 nights in Jan 2024
Response from David G A Perry on 17 Jan,2024
Dear David,It's hard to beat "Everything was perfect".Thank you.Delighted that your stay was so enjoyable.With very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excellent

Phillip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old charm and character
Stayed 4 nights in Jan 2024
Response from David G A Perry on 17 Jan,2024
Dear Philip,PerfectWith very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excellent

Rolando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel and their staff. They were all wonderful. Tatiana and Adonis at the front desk, and Edoardo and Priya did a sensational job at the concierge desk. The only thing we would’ve liked is a microwave in the room, and perhaps more room in the mini fridge. We could barely put anything of ours in there. All and all I highly recommend this hotel.
Stayed 5 nights in Jan 2024
Response from David G A Perry on 17 Jan,2024
Dear Rolando,Thank you for such kind words which will be passed onto each team member mentioned. They will be delighted.we really appreciate your recommendation to readers.Until next time, my very best wishes,DavidDavid G A PerryGeneral Manager

6/10 Okay

Thomas

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Wifi was terrible. Patrons very ugly.
Stayed 3 nights in Dec 2023

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service
The noise was from outside the property
Stayed 2 nights in Jan 2024
Response from David G A Perry on 10 Jan,2024
Dear Alan,Hoping to have the pleasure of welcoming yu back soon.Please request a particularly quiet room at time of booking.Apologies for the disturbance during your stay.With kindest regards,DavidDavid G A PerryGeneral Manager

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Luxurious with fantastic hospitality and within walking distance of great restaurants and shopping. Highly recommend.
Stayed 1 night in Jan 2024
Response from David G A Perry on 10 Jan,2024
Dear mark,Perfect.Thanks for your recommendation to readers.With very best wishes,DavidDavid G A PerryGeneral Manager

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities, room comfort
A touch of a bygone era
Old world charm that you won't find anywhere else. Great service, and extremely helpful staff
Stayed 2 nights in Jan 2024
Response from David G A Perry on 8 Jan,2024
Dear James,Thank you. Most kind.The team will be delighted.With very best wishes,DavidDavid G A PerryGeneral Manager