2/10 Terrible
Verified traveller
29 Aug,2022
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eden Lodge Vumba worst hotel stay ever
Our stay at Eden Lodge was horrible and the worst hotel we have ever stayed at. There was no power on in hotel as the generator is only turned on at 6.00pm and the staff were using a torch to try and find our booking.
We booked and paid 6 weeks before our stay but the reception had no record of our booking and payment when we tried to book in. Our booking details and payment were only confirmed the next morning.
The trainee receptionist was clueless and had a serious case of body odour. Her attitude was also surly and unhelpful.
The room we were given had no toilet or towels and the floor was covered in live ants. The bed linen was below standard and there was no hot water with which to bath either at night or in the morning.
The trainee receptionist/waiter did not know what food was available on the menu and had to go backwards and forwards to the kitchen to find out what we could order.
There was no butter or margarine available to spread on the bread and the milk was sour.
We paid for two nights but checked out after the first night. No refund was offered.
When we drove up to the exit gate the guard demanded that we return to reception and get an exit pass. We did not know we required a pass and were not given it by the receptionist when we booked out. It was not possible to turn around at the exit and we had either reverse all the way back to the reception or drive on until we found an area in which to turn around.
We not ever recommend this hotel to anyone.
Verified traveller
Stayed 2 nights in Aug 2022
