Interior entrance

Reviews of Mystic River Hotel & Suites Near Casinos

2.5 out of 5
Mystic River Hotel & Suites Near Casinos
9 Whitehall Avenue, Mystic, CT

Reviews

5.6
Rating 10 - Excellent. 136 out of 1001 reviews" "
Rating 8 - Good. 186 out of 1001 reviews" "
Rating 6 - Okay. 218 out of 1001 reviews" "
Rating 4 - Poor. 193 out of 1001 reviews" "
Rating 2 - Terrible. 268 out of 1001 reviews" "

5.8/10

Cleanliness

6.8/10

Staff & service

4.8/10

Amenities

5.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Arlines

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Desiree

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t be deceived by the pictures. This place is so run down and unkept. The only things that were good was the bed was comfortable and there was hot water. All the things we noticed- air/heat did not work, there were only two small bedside lamps and one of them wasn’t even near a plug so we had to move furniture to make it work. The toilet looked like it had not been cleaned well in a while. The bathtub only allowed the shower to work and not the faucet. The side door of the building that should be locked was never locked and looked like the lock was broken. It felt unsafe. Wry dim lights in parking lot at night. We only saw one guy when we checked in and never saw another staff person. Don’t waste your time or money here.

2/10 Terrible

Susan

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Just don’t do it
Stayed 1 night in Feb 2024

2/10 Terrible

Denis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water i let the front desk know she said you have to let it run for 30 min. That's to long for hot water. I never did that for hot water. And the room heater was blowing cool air stay away from this place no good.
Stayed 1 night in Feb 2024

2/10 Terrible

Charles

Travelled with partner
Disliked: Amenities
We arrived at the hotel and found a near empty parking lot (there were 4 cars in the lot). We went into the lobby which smelled of mold, mildew, mustiness, and nicotine. The lobby was cold and dark and other than the active security camera monitor we thought the property was abandoned or closed. There was no staff in the lobby and no bell or any other way to reach staff, we stood in the lobby for 10 minutes and no one came to the lobby. We saw a person in a winter jacket down a long corridor who quickly disappeared, which added to the abandoned motif. We went back to our vehicle to try and get a signal to contact the hotel but were unable to so we ended booking another hotel in the area.
Stayed 1 night in Dec 2023

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness
Non-smoking smelled like smoke, only one person on so ha d to get to desk for batteries for remote. If you hadn't been there before you wouldn't know the motel was there, behind an abandoned building, no clear direction

2/10 Terrible

Sharon

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I never leave reviews but this place, I just have to warn you about. The property was horrific. Nothing like the pictures and looked like it was straight out of a horror film. There was lack of security on the additional outside doors to enter the building. Anyone can enter the building because there was no need to use hotel key card to enter- it was just open. The room was absolutely disgusting! It was dirty with dust everywhere. There was a muggy and moldy smell both in the hallways and in the room. The bathroom was beyond disgusting, with a mold smell from the bathtub and stains everywhere. There was also pee stains on the toilet - I had to use my own Lysol wipe to clean it. We didn’t even feel comfortable sleeping in the bed. We slept OVER the comforter and used our jackets as blankets. This was the worst place I have ever stayed at. They need to seriously upgrade and find a new cleaning crew. If I could, I would rate this hotel a 0. I will never stay here again even.
Stayed 1 night in Sep 2023

4/10 Poor

Jonathan

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were very friendly, helpful, and the hotel was in a very convient location. However, the hotel is not well maintained. We had to run the water on the first floor for 30 mins each time of use if we wanted hot water. The faucet and shower both were not well installed and leaked with each use. The pool has been broken for months, yet is still listed on website and shown in images. Also, only one room key was given and its a $5 dollar charge if you don’t return it on checkout.
Stayed 4 nights in Nov 2023

6/10 Okay

Amy, Port Townsend

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This property has seen better days and was somewhat alarming to pull up to but the rooms have clearly been recently updated and were clean. Staff were welcoming and the lobby had been decorated for the holiday. I'd stay there again.
Stayed 1 night in Oct 2023
Response from Front Desk on 20 Oct,2023
Thank you for your feedback. We look forward to seeing you again soon.

4/10 Poor

Yelena

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Room need update Very dusty Pool didn’t work
Stayed 1 night in Oct 2023

2/10 Terrible

Roxanne

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms could be cleaner. False advertisement. We had children with us and were looking for a pool. Pool was not in available. They should have given us a better rate and refused to.
Stayed 1 night in Oct 2023

2/10 Terrible

Deilyn M

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Should be close
Stayed 1 night in Oct 2023

4/10 Poor

evan

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Kendra

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dead cockroaches, crickets, mouse feces on the pillows, smoke detector hanging off the wall
Stayed 1 night in Oct 2023

6/10 Okay

Wayne J

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

2/10 Terrible

Nick

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The hotel was advertised as having a breakfast but does not offer one. The pool was closed "for cleaning" but one could look in and see that the roof offered no protection whatever from the steady rainfall outside, creating a danger, and that was clearly why it was closed. They are doing renovations but are not transparent about their services. However the worst thing for us was the inflexibility of the management. We reserved a suite for Thursday and Friday nights for two adults and two children expecting two queen beds. They gave us keys two adjoining rooms when we checked in late Thursday night. The next day they called us and told us we needed to check out that day or pay another $400 for Friday night. Upon showing them the printed receipt they agreed that the mistake was the fault of their employee, but since we had accepted the keys, they expected us to pay for the additional room for two nights. We chose to leave the hotel, and go elsewhere for the second night. Then they wanted additional money for early checkout.
Stayed 2 nights in Sep 2023

6/10 Okay

juan

Liked: Staff & service, property conditions & facilities
Looks better inside then out but a good price for what it is.staff was nice just wish the bathroom was cleaner
Stayed 1 night in Sep 2023

6/10 Okay

Melody

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I liked that it was close to the aquarium and mystic village. But that was really it. The price was good but remember you get what you pay for. The staff was sweet but the property needs a little help.
Stayed 1 night in Sep 2023

4/10 Poor

Elaine

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not the best
The good: The people who worked there seemed nice and the bathroom was clean. The price was low The bad: Strong smell of mold/mildew in the lobby and halls (not as bad in the room because the AC was running but without the AC on the air quality was terrible.) A bucket in the lobby to catch water (maybe that is connected to the mold smell, not sure). The room looked like a fight had taken place in there at some point (the lamp on the side table was bent to the side and there were patched holes in the bathroom door. The overall feel of the place was run down and oddly unsafe (there were only two other visitors in the whole place so that may have contributed to the slight "horror movie" feel of the place). I wanted to feel okay about the place because the price was good and the people seemed nice but honestly, I can't in good conscience recommend this hotel.
Stayed 1 night in Sep 2023

8/10 Good

Lori

Travelled with family
Staff was nice Rooms were clean and comfortable
Stayed 2 nights in Sep 2023

2/10 Terrible

Kenneth

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

2/10 Terrible

Patrick

Disliked: Amenities
the place is falling apart. roof leaks water in to the pool. garbage cans not emptied in hallway and smells so bad. would not recommend
Stayed 1 night in Sep 2023

10/10 Excellent

YUDELKA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Wanda

Stayed 1 night in Sep 2023

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in
Stayed 1 night in Sep 2023

10/10 Excellent

BRIAN

Travelled with partner
Liked: Amenities
Close to highway, great price.
Stayed 1 night in Sep 2023

8/10 Good

Crystal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
After reading all the reviews I was skeptical of renting a room. We were pleasantly surprised. Room was large and spacious and beds were very comfortable. Very close to Mystic Village and Aquarium. (A short walk) we will definitely keep hotel in mind next time we are going to Mystic. The price was so cheap that we were wondering what we would find. Only bad thing was our inconsiderate neighbors who let their kids run up and down the hall after midnight. But not the hotels fault
Stayed 1 night in Sep 2023

8/10 Good

John

Stayed 1 night in Sep 2023

10/10 Excellent

Rita

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff location and price
Stayed 2 nights in Sep 2023

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Tashi

Stayed 1 night in Sep 2023

2/10 Terrible

Gladys

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do NOT stay here!!!
Manager was rude to her employees, told us she was sick and throwing-up all this at check in. Bathroom has a large hole in the ceiling. What looks like black mold. In the morning we found a large black bug in our bed. Housekeeping tried to come in while we were still there. Facility has poor lighting and very run down. Pool area is not safe! Manager at check- out was as rude as when we came in!!! Do Not stay here!!!
Stayed 1 night in Sep 2023

2/10 Terrible

David, Brockton

Travelled with family
Checking in nobody at the hotel there was literally nobody there. There was a sign to call a number which I did do and finally a kid show up to check me in. He was very nice and did a good job. The room had a dirty tub, a broken hair dryer, no toilet paper and a detached toilet seat, the tv has bad reception and a fuzzy picture.
Stayed 1 night in Aug 2023

2/10 Terrible

Philip A

Stayed 1 night in Aug 2023

6/10 Okay

Amy

Stayed 2 nights in Aug 2023

2/10 Terrible

Randi

Disliked: Cleanliness, property conditions & facilities
Under Construction Room
When we walked in room smelled like kills paint and cleaning disinfectant.We were put in a handicap room where the shower head was only about 5ft 6 inches Very difficult for my 6"1 husband. The room was very dusty, had 1 outlet to charge phones. Bathroom had unsanded spackle on wall with 1 dim light, batthroom door had rolling brush marks half painted. Bathroom fixtures in one of drawers. Unsecured door was missing that led into the hallway from outside.
Stayed 1 night in Aug 2023

4/10 Poor

Abbey

Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Connie

We liked that the property was close to the aquarium and shops and the price per night…We didn’t like the conditions of our room and the building…There were wires sticking out of the wall and no smoke detector…The room was not well maintained…
Stayed 2 nights in Aug 2023

4/10 Poor

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

4/10 Poor

Carolyn

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Where to start? -Outside grounds we’re unkept. -signs faded -The windows dirty. Some rooms you could see broken blinds hanging. -Low lighting in the parking lot. -Middle entrance door unlocked, all night. a sign said “locked 24 hours, scan your room key for entrance” but the scanner was pulled out of the wall and missing. Unsafe. Inside -a broken soda machine, in a dirty hallway with a trash barrel overflowing . -carpeting in our room stunk like mildew. As if it took on water Or, maybe it was the ac unit, It was hard to tell, because the carpet felt slightly damp. Smelled awful! We kept our shoes on the whole time we walked around the room. -The bed had 4 throw pillow size pillows on it. Not even a standard size, literally a small pillow, double wrapped in a pillow case. -There was only one night stand & one lamp, for the whole room! -furniture was outdated and in poor condition. -There was a coffee table in the room up against the wall. don’t know why, there was no couch. We used it for luggage. -There was only one small 3 drawer dresser for storage. (didn’t bother to unpack). -there was only 2 outlets in the room. -There was no telephone (you had to walk down to the front desk for things). -There was no clock/alarm clock -no hanging do not disturb plaque for the door -bathroom tub was old, dirty and in need of re caulking. The shower head was pulled out of the wall. It was just gross. We checked out as early as we could.
Stayed 1 night in Aug 2023

4/10 Poor

barry

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Angelica

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Front Desk on 15 Aug,2023
Thank You.

6/10 Okay

Bradley

Travelled with family
Liked: Cleanliness
Disliked: Amenities
We stayed here a few years ago and had problems. Management made it right. They've come a long way in the last couple of years. I feel much better about staying here now. Cheapest in the area!
Stayed 2 nights in Aug 2023

2/10 Terrible

Tracey

Disliked: Cleanliness, staff & service, property conditions & facilities
This place was nothing like it is in the picture. It was so dirty I didn't feel safe. The ceiling was falling mold and mildew smell in hallway and check in. In rooms sheers and bathrooms were still dirty from previous customers.
Stayed 1 night in Aug 2023

6/10 Okay

Andre

Stayed 2 nights in Aug 2023

8/10 Good

kim

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room was nice and cool, ckean, quiet, yes outdated but the bedding was modern and clean, most important. It looks like its closed when you first drive in, take left and you will see the lobby. Coffee, juice in lobby.
Stayed 2 nights in Aug 2023
Response from Front Desk on 12 Aug,2023
Thank you Kim for your wonderful comments. We appreciate your feedback.

8/10 Good

Ramon

Stayed 1 night in Aug 2023

4/10 Poor

Heather

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
One of the worst
Hotel looked closed when we got there. Also the inside of the hotel needs major updates, our lamp in the hotel room was hanging by a thread to stay upright. Also the room was very dirty. There was a handprint on the wall that looked like it was feces. The pool room had a leaking roof that went into the pool itself.
Stayed 2 nights in Aug 2023

8/10 Good

Kim

Stayed 1 night in Aug 2023

4/10 Poor

John, hope valley

Stayed 1 night in Jul 2023