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Reviews of Holiday Inn Express Coventry S - West Warwick Area, an IHG Hotel

2.5 out of 5
Holiday Inn Express Coventry S - West Warwick Area, an IHG Hotel
4 Universal Boulevard, Center Of New England, Coventry, RI

Reviews

8.0

Very good

Rating 10 - Excellent. 311 out of 749 reviews" "
Rating 8 - Good. 234 out of 749 reviews" "
Rating 6 - Okay. 99 out of 749 reviews" "
Rating 4 - Poor. 59 out of 749 reviews" "
Rating 2 - Terrible. 46 out of 749 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were amazing. Front desk staff were very helpful. The room was very clean. Breakfast was always up kept and plenty of variety.
Stayed 2 nights in Mar 2024
Response from GM on 26 Mar,2024
Thank you so much for your feedback, Gabriela! we hope to see you again and continue to provide the best customer service!

8/10 Good

Thomas

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent and accommodating. Breakfast was large and different each day. Room was super clean although there was a bit of a musty smell in the room we had . Beds really comfortable and maid service daily. However, lots of trash in parking lot and on grass. Pool area had trash and leftover food on the ground both days we were there. Trash in dining area also overflowing both days we were there. Finally got emptied the 2nd morning. While people were eating.
Stayed 2 nights in Feb 2024
Response from mgr on 23 Mar,2024
Thank you for your feedback sorry about the trash we would be happy to take suggestions on how we would go about taking out overflowing trash while people are eating. thank you!

10/10 Excellent

Amaury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

charles

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Bumpy start but good hotel
Our room wasn't ready even though it was 2 hours after the published check in time. Other than that, our stay was excellent.
Stayed 1 night in Sep 2023

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Jeffrey, Allentown

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Tom

Liked: Cleanliness
Stayed 1 night in Sep 2023

4/10 Poor

carolyn

Disliked: Cleanliness, amenities, property conditions & facilities
My bathroom floor wasn't swept, there was no trash barrels in room. I had to ask for one at the front desk. Was told they would bring one up to my room. Never did. I had to go back and ask again. There wasn't a lot of options for breakfast. I wanted eggs. There was eggs but only with cheese. Couldn't eat it. Had to search for lids that fit on coffee cups. The pool was so small that there was no room to swim once everyone else came in. And it was freezing. But it was clean. The stairs were very dirty with some sort of cotton. Thought it may be vacuumed the next day. It wasn't. The elevator floor was dirty. Looked like someone may have vomited in there. There were no coffee cups in the room. The only thing I liked was that the property was very quiet and the front desk staff was very nice and helpful.
Stayed 1 night in Sep 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Sep 2023

4/10 Poor

Marco

Disliked: Cleanliness
Stayed 2 nights in Aug 2023

2/10 Terrible

Elizabeth

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
it looked trashy . dirty all over the hotel .. the room wasnt cleaned around only in some places . the pool? was so disgusten
Stayed 1 night in Aug 2023

8/10 Good

Kevin

Stayed 2 nights in Aug 2023

6/10 Okay

Kenneth

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
At breakfast there were no coffee cups, no hot cereal, no milk for cold cereal, no fruit, no yogurt, pancake maker wasn’t working. No notice or acknowledgment from the staff that breakfast was limited.
Stayed 1 night in Aug 2023

10/10 Excellent

Madalyn

Stayed 1 night in Aug 2023

4/10 Poor

Chris

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Flies in the sink. Damp carpet. Did not feel clean at all unfortunately.
Stayed 1 night in Jul 2023

6/10 Okay

Daniel

Travelled with family
Liked: Cleanliness
Price Is Way Up Without Any Corresponding Benefit
I stay at this hotel once a year when I bring family members to a camp in Rhode Island. Initially, I should note that, post.-COVID this otherwise unremarkable hotel has increased all of its prices to a breathtaking $320 a night. This is an incredible price given that it’s not near anything whatsoever to speak of, except for an adjacent Home Depot and Walmart - not the water, a sports venue, or even in airport to Speaker. Like all who tells in its chain, it offers no outdoor pool or really any aesthetic, outdoor value or dining option. It’s just a superbly priced holiday inn express. Still, it’s worth observing that a decision has been made to price gouge like every other vendor offering any form of service in today’s market place without any rational relationship to actual cost at the retail level. The other criticism is a simple one that seems to occur with each visit: every room is damp, reflecting, a wildly, overdue servicing need of the window, air conditioning units. Dampness also carries an unwelcome smell; not overtly offensive, just ever present and heavy. For $320 a night, the hotel should endeavor to step up the few perks it can make available.
Stayed 1 night in Jul 2023
Response from John W on 25 Jul,2023
Thank you Daniel for sharing your thoughts with us. We are priced in accordance with similar hotels within a 3 mile radius, and have never been the highest option in the area. A quick online comparison will bear this out. While some consider our hotel "unremarkable", our staff works very hard to ensure our guests a safe, comfortable, and convenient stay. We hope you'll continue to patronize us on your yearly visit to the area.

10/10 Excellent

lar

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff were very helpful
Stayed 4 nights in Jul 2023

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel property was always clean. My room on the second floor was quiet. The microwave and mini refrigerator / freeze was very nice to have available. The coffee provided in the room was not to my liking, but the coffee offered at the breakfast was much better. All in all my three night stay was comfortable and enjoyable. I would stay again if I every return to that area.
Stayed 3 nights in Jul 2023
Response from John W on 25 Jul,2023
Thank you Alice- we are happy to serve you!!

4/10 Poor

Kim

Travelled with family
Disliked: Property conditions & facilities
No hot water out of sink. Only 1 bath towel on arrival. Soccer teams are all breakfast and slow to refill. No pets allowed but a dog on elevator? I would like a refund please.
Stayed 1 night in Jun 2023
Response from John W on 25 Jul,2023
Thank you for your review, Kim. We allow verified service animals on property. We hope you will stay with us again, and if any problems should arise- let us know immediately so that we may correct them!

2/10 Terrible

Danielle, Stafford

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

Tapash

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property is clean and the rooms are spacious also. But I was disappointed with the house keeping or the service during breakfasts time. Housekeeping sometimes forgot to provide towels. During breakfast, staff are not checking pancake machine or coffee machine that need attention or sometimes they don’t fill up the empty food tray. Otherwise the staff are really nice. But they need to be careful about the service which the customers are supposed to get as a part of the standard facility.
Stayed 3 nights in May 2023

10/10 Excellent

Brooklyn

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff were so helpful in providing suggestions to me and my family. Appreciate the kindness!
Stayed 2 nights in Jun 2023
Response from John W on 25 Jul,2023
We appreciate your business given the many options in the area. Thank you and please visit us again!

8/10 Good

Ronnie, Chalfont

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A nice clean, comfortable hotel with great staff. The breakfast options were fine except the staff did not prepare for the amount of guests expected for a memorial weekend and the breakfast ended at 9am instead of at least 10am. But overall great experience, would recommend them and use them again.

8/10 Good

Jerome

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the indoor pool
Stayed 1 night in May 2023

4/10 Poor

Denise

Travelled with family
Disliked: Property conditions & facilities
There was no hot running water in the bathroom sink. Bathroom was not stocked with toilet paper or tissues. Upon check in there were 2 almost empty rolls and we had to go asking for another roll. Also, 2 tissues in the tissue box upon check in.
Stayed 2 nights in May 2023

6/10 Okay

Ryan

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The hotel was pricey for what we got. The hotel was not stocked with any soap or conditioner. There was no one on staff to help assist us. The staff was lazy and ignored guests trying to check in. The room was spacious and comfy though
Stayed 1 night in May 2023
Response from John W on 4 Jun,2023
Our rates are in line with what the other hotels in the area are charging, and naturally all hotel rates are higher in the Spring/Summer within the Northeast. Trying to visualize the front desk staff ignoring guests that are trying to check in is a bit of a stretch, but we're glad you found the beds comfortable.

2/10 Terrible

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities
Unable to shower. Water left 1/8 inch of sediment in tub. Tub did not drain of water. There was no evidence of this being a Holiday Inn Express standard. Apparently the entity has deteriorated as a corporation. Registration process was not clear and resulted in us being assigned a handicap room. All just bad!
Stayed 2 nights in May 2023
Response from John W on 4 Jun,2023
Thank you for taking the time to tell us about your stay. We're sorry your time with us did not exceed your expectations. Perhaps in the future you should book with the hotel directly in order to avoid any confusion.

8/10 Good

katy

Stayed 2 nights in May 2023

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Successful Staycation
The hotel was great! Perfect for the local staycation we were hoping for. The pool was a bit on the colder side but my kids still enjoyed every second of it.
Stayed 1 night in Apr 2023

10/10 Excellent

kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Mar 2023

10/10 Excellent

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn't like was the that the pool was really cold.
Stayed 1 night in Mar 2023
Response from John W on 21 Mar,2023
Thank you for your review Evelyn. We replaced the pool heater just yesterday to avoid those fluctuations in temperature. We hope to see you again soon.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Connor

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very clean and nice rooms, no complaints and friendly staff
Stayed 1 night in Mar 2023

2/10 Terrible

Michael

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t stay here… hotels in same shopping center for same price that have to come with less attitude from staff. Called ahead of time to ask if the indoor pool was heated because I only booked so my kids could swim as it’s winter time. Staff said yes…. Of course after the hotel takes my money do I find out pool not heated … no filter even running… was ice cold… simple fix to turn the system on and keep guests happy… they said no… rooms small and average… stay somewhere else
Stayed 1 night in Feb 2023
Response from John W on 21 Mar,2023
We have installed a new heater for the pool and the pool is open once again. Thank you for your patience during your stay and we hope to see you again.

10/10 Excellent

Thomas

Liked: Staff & service
Stayed 1 night in Feb 2023
Response from John W on 21 Mar,2023
Thank you, Thomas!

10/10 Excellent

Melissa

Stayed 1 night in Dec 2022

6/10 Okay

Matthew

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Room was clean and very modern. The one item that didn't meet my expectations was the bathtub. It was very slow to drain leaving you standing in ankle deep soapy water. I have had the same problem at home. The problem is hair clogging the drain. If the maintenance people could put some clog cleaner in the drain and leave it overnight it would clear up the problem.
Stayed 2 nights in Oct 2022

10/10 Excellent

Maricelle

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Close to everything
Stayed 2 nights in Oct 2022

6/10 Okay

Lawrence

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property looked new and clean. The welcome upon arrival was sort of "blah." There were only three hangers in my closet, so it was a good thing I was only staying one day. The breakfast was not good. Out of juices, no pancake mix, three sausage links in one pan and nothing in the other, no spoons (so I ate my cereal with a fork). Basically the choices were cereal, bagels, and yogurt.
Stayed 1 night in Oct 2022

10/10 Excellent

Ana

Stayed 1 night in Oct 2022

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quick and efficient staff. Staff was very helpful
Stayed 1 night in Oct 2022

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing but good things to say about this hotel! Staff, parking, room, breakfast were all great!
Stayed 1 night in Sep 2022

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gross, bare bones holiday inn.
Stayed 1 night in Sep 2022

4/10 Poor

craig

Travelled with group
Disliked: Cleanliness
Bathroom was clean and ceiling paint was either hanging do to water or a leak
Stayed 1 night in Sep 2022

8/10 Good

James

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice place, no frills but clean. Breakfast could use a slight reboot but still pleasing.
Stayed 3 nights in Sep 2022

2/10 Terrible

Jessenia

Business traveller
Disliked: Cleanliness
Dirty sheets , cold pool and dirty pool, staff was not friendly and the smell was musty and moldy. The worst experience in a hotel
Stayed 1 night in Sep 2022