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Reviews of Mercure Bali Legian

4 out of 5
Mercure Bali Legian
Jl Legian No 328 - Legian Kelod Kuta, Legian, Bali

Reviews

8.2

Very good

Rating 10 - Excellent. 330 out of 806 reviews" "
Rating 8 - Good. 302 out of 806 reviews" "
Rating 6 - Okay. 108 out of 806 reviews" "
Rating 4 - Poor. 42 out of 806 reviews" "
Rating 2 - Terrible. 24 out of 806 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shashi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff service lot of thanks and enjoyed my Holidays.
Stayed 5 nights in Mar 2024
Response from Sussy Rosiani - Front Office Manager on 28 Mar,2024
Dear Mr/s. Shashi, Greetings from Mercure Bali Legian...We want to thank you for staying at Mercure Bali Legian as your vacation home. We hope you had a wonderful and relaxing time. Your business is appreciated and your comfort is our top priority.Your feedback is very important to us and enables us to make sure that the services we provide meet our guests' expectations. I will definitely share your valuable feedback with the team to continuously deliver our best service from the heart.We most certainly hope to have the pleasure of welcoming you back soon for another exquisite stay with us.Sincerely,Sussy RosianiFront Office Manager

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Mar 2024
Response from Sussy Rosiani - Front Office Manager on 28 Mar,2024
Dear Mr/s. Geoffrey,Greetings from Mercure Bali Legian...We want to thank you for staying at Mercure Bali Legian as your vacation home. We hope you had a wonderful and relaxing time. Your business is appreciated and your comfort is our top priority.Your feedback is very important to us and enables us to make sure that the services we provide meet our guests' expectations. I will definitely share your valuable feedback with the team to continuously deliver our best service from the heart.We most certainly hope to have the pleasure of welcoming you back soon for another exquisite stay with us.Sincerely,Sussy RosianiFront Office Manager

8/10 Good

Trae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Mar 2024
Response from Sussy Rosiani - Front Office Manager on 22 Mar,2024
Dear Mr/s. Trae, We appreciate the time you have spent on providing the rating for us. We are glad to know that the overall of your stay was good and that the products, services and facilities provided were up to your expectations. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali.

6/10 Okay

Steven

Liked: Staff & service, amenities
Needs some TLC and some deep cleaning. Shower had a few mould patches and pool areas were showing their age with loose tiles etc (one pool area was starting a renovation as I left) Staff are awesome and super friendly
Stayed 5 nights in Mar 2024
Response from Sussy Rosiani - Front Office Manager on 22 Mar,2024
Dear Mr. Steven, Greetings from Mercure Bali Legian, Thank you for taking the time to tell us about your experience at Mercure Bali Legian. We are really sorry to read that your stay did not meet your expectations.I understand your disappointment, and I have addressed your concerns to my team member and ensure you that we have already taken appropriate action to prevent future occurrences and for our better improvement.Thank you again for sharing your experience, and we hope you will give us an opportunity to better serve you in the future.

10/10 Excellent

Jodie

Travelled with partner
I visit every 6 months and it’s always 5 star
Stayed 11 nights in Mar 2024
Response from Sussy Rosiani - Front Office Manager on 22 Mar,2024
Dear Mr. Jodie, We appreciate the time you have spent on providing the rating for us. We are glad to know that the overall of your stay was good and that the products, services and facilities provided were up to your expectations. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali.

10/10 Excellent

Jeremy J

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
12pm is standard checkout time. Staff were fantastic. Always happy and provided great service. The location is great. South - Kuta and all the fun stuff. North - Seminyak with better quality and great restaurants. Head down to beachfront and all that Garlic Lane has to offer.
Stayed 7 nights in Mar 2024
Response from Sussy Rosiani - Front Office Manager on 14 Mar,2024
Dear Mr. Jeremy J, Greetings from Mercure Bali Legian...We want to thank you for staying at Mercure Bali Legian as your vacation home. We hope you had a wonderful and relaxing time. Your business is appreciated and your comfort is our top priority.Your feedback is very important to us and enables us to make sure that the services we provide meet our guests' expectations. I will definitely share your valuable feedback with the team to continuously deliver our best service from the heart.We most certainly hope to have the pleasure of welcoming you back soon for another exquisite stay with us.Sincerely,Sussy RosianiFront Office Manager

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2024
Response from Sussy Rosiani - Front Office Manager on 14 Mar,2024
Dear Ms/Mrs. Sandra, Greetings from Mercure Bali Legian...We want to thank you for staying at Mercure Bali Legian as your vacation home. We hope you had a wonderful and relaxing time. Your business is appreciated and your comfort is our top priority.Your feedback is very important to us and enables us to make sure that the services we provide meet our guests' expectations. I will definitely share your valuable feedback with the team to continuously deliver our best service from the heart.We most certainly hope to have the pleasure of welcoming you back soon for another exquisite stay with us.Sincerely,Sussy RosianiFront Office Manager

10/10 Excellent

steven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was amazing everything was great
Stayed 7 nights in Mar 2024
Response from Sussy Rosiani - Front Office Manager on 14 Mar,2024
Dear Mr/s. Steven, Greetings from Mercure Bali Legian...We want to thank you for staying at Mercure Bali Legian as your vacation home. We hope you had a wonderful and relaxing time. Your business is appreciated and your comfort is our top priority.Your feedback is very important to us and enables us to make sure that the services we provide meet our guests' expectations. I will definitely share your valuable feedback with the team to continuously deliver our best service from the heart.We most certainly hope to have the pleasure of welcoming you back soon for another exquisite stay with us.Sincerely,Sussy RosianiFront Office Manager

10/10 Excellent

Eric

Stayed 14 nights in Jan 2024
Response from Sussy Rosiani - Front Office Manager on 14 Mar,2024
Dear Mr/s. Eric, Greetings from Mercure Bali Legian...We want to thank you for staying at Mercure Bali Legian as your vacation home. We hope you had a wonderful and relaxing time. Your business is appreciated and your comfort is our top priority.Your feedback is very important to us and enables us to make sure that the services we provide meet our guests' expectations. I will definitely share your valuable feedback with the team to continuously deliver our best service from the heart.We most certainly hope to have the pleasure of welcoming you back soon for another exquisite stay with us.Sincerely,Sussy RosianiFront Office Manager

8/10 Good

Awhina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Sussy Rosiani - Front Office Manager on 3 Mar,2024
Dear Awhina, Greetings from Mercure Bali Legian, Thank you for sharing your pleasant experience with us! We were delighted to hear that you and your friend enjoyed the facilities & services deliver from our team, We will pass your compliments to all the team for their attentive service.We look forward to being able to welcome you back to enjoy another exciting Holiday, sometime soon.With gratitude,Sussy Rosiani Front Office Manager

6/10 Okay

Kerri, Crestmead

Travelled with family
Liked: Cleanliness, staff & service
Merxure Legian is central too great shopping and great doos like Fat Chow, however we had boomed a king exexutive suite, which appearance was fabulous, however the mini fridge was too big for the cupboard space and jammed everytime you open and closes it, The huge magnificent bath, would probably take 2 hours to fill as the water pressure was terrible just for the bath. Both vanity sinks plugs were push downs and did not work… just little things though. Two great pools, semi attentive bar staff, again understanle for the size of the place. Unfortunately we would not stay there again and would opt for accommodations off the main roads due to the traffic noise, which in Bali runs 22hours a day.
Stayed 8 nights in Feb 2024
Response from Sussy Rosiani - Front Office Manager on 29 Feb,2024
Dear Ms/Mrs. Kerrie,Thank you for taking the time to tell us about your experience at the Mercure Bali Legian. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure Bali Legian, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sussy RosianiFront Office Manager

8/10 Good

inga

Travelled with group
Liked: Amenities
Reception staff lack communication we had problem with transfer from and to the airport.
Stayed 4 nights in Feb 2024
Response from Sussy Rosiani - Front Office Manager on 26 Feb,2024
Dear Mr/s. Inga,Greetings from Mercure Bali Legian...We want to thank you for staying at Mercure Bali Legian as your vacation home. We hope you had a wonderful and relaxing time. Your business is appreciated and your comfort is our top priority.Your feedback is very important to us and enables us to make sure that the services we provide meet our guests' expectations. I will definitely share your valuable feedback with the team to continuously deliver our best service from the heart.We most certainly hope to have the pleasure of welcoming you back soon for another exquisite stay with us.Sincerely,Sussy RosianiFront Office Manager

10/10 Excellent

wayne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good fitness centre, good breakfast
Stayed 9 nights in Jan 2024
Response from Sussy Rosiani - Front Office Manager on 22 Feb,2024
Dear Mr/Mrs. Wayne,We very much appreciate your comments regarding your stay at the Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sussy RosianiFront Office Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Go to the Mercure legian each trip as I enjoy the hotel. But next time I would ask for a room 2or3rd floor,as the ground was very noisy with the people upstairs moving chairs and children running up and down
Stayed 7 nights in Feb 2024
Response from Sussy Rosiani - Front Office Manager on 17 Feb,2024
Dear Mr. James.We very much appreciate your comments regarding your stay at the Mercure Bali Legian. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sussy RosianiFront Office Manager

8/10 Good

Thomas

Travelled with partner
Liked: Amenities
Everything suited our needs, well situated, staff excellent, amenities more than adequate, would use this hotel again.
Stayed 3 nights in Feb 2024
Response from Sussy Rosiani - Front Office Manager on 17 Feb,2024
Dear Mr. Thomas.We very much appreciate your comments regarding your stay at the Mercure Bali Legian. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sussy RosianiFront Office Manager

2/10 Terrible

Brijesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hotel area location and plunge pool. specially l love the morning Breakfast. Also the hotel staff is really good.
Stayed 3 nights in Feb 2024
Response from Sussy Rosiani - Front Office Manager on 29 Feb,2024
Dear Ms/Mrs. Brijesh,Thank you for taking the time to tell us about your experience at the Mercure Bali Legian. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure Bali Legian, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sussy RosianiFront Office Manager

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are just amazing, you are treated like a VIP guest, a great place to stay in a great location with great overall service
Stayed 3 nights in Jan 2024
Response from Sussy Rosiani - Front Office Manager on 2 Feb,2024
Dear Mr. Nathan,We appreciate the time you have spent on providing an excellent rating for us. We are glad to know that the overall of your stay was good and that the products, services and facilities provided were up to your expectations. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali.Sincerely,Sussy RosianiFront Office Manager

8/10 Good

Jareth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Sussy Rosiani - Front Office Manager on 1 Feb,2024
Dear Mr/Mrs. Jareth,Greetings from Mercure Bali Legian.We very much appreciate your comments regarding your stay at Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sussy RosianiFront Office Manager

8/10 Good

Dawn

Stayed 9 nights in Jan 2024
Response from Sussy Rosiani - Front Office Manager on 22 Mar,2024
Dear Mr. Dawn, We appreciate the time you have spent on providing the rating for us. We are glad to know that the overall of your stay was good and that the products, services and facilities provided were up to your expectations. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali.

10/10 Excellent

Julian

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Nice and central for the things I wanted to do
Stayed 8 nights in Jan 2024
Response from Sussy Rosiani - Front Office Manager on 1 Feb,2024
Dear Mr/Mrs. Julian,Greetings from Mercure Bali Legian.We very much appreciate your comments regarding your stay at Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sussy RosianiFront Office Manager

10/10 Excellent

Brittoni

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, close to everything and clean
Stayed 7 nights in Jan 2024
Response from Sussy Rosiani - Front Office Manager on 1 Feb,2024
Dear Mr. Brittoni,Greetings from Mercure Bali Legian.We very much appreciate your comments regarding your stay at Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sussy RosianiFront Office Manager

8/10 Good

Jaime Siu Hin

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Property is located close to Jalan Legian. It is also not too far from the beach.
Stayed 9 nights in Jan 2024
Response from Sussy Rosiani - Front Office Manager on 1 Feb,2024
Dear Mr/Mrs. Jaime Siu Hin,Greetings from Mercure Bali Legian.We very much appreciate your comments regarding your stay at Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sussy RosianiFront Office Manager

8/10 Good

Tolga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Sussy Rosiani - Front Office Manager on 1 Feb,2024
Dear Mr. Tolga,Greetings from Mercure Bali Legian.We very much appreciate your comments regarding your stay at Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sussy RosianiFront Office Manager

8/10 Good

Caterina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Dec 2023
Response from Sussy Rosiani - Front Office Manager on 1 Feb,2024
Dear Ms/Mrs. Caterina,Greetings from Mercure Bali Legian.We very much appreciate your comments regarding your stay at Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sussy RosianiFront Office Manager

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quiet and had two nice swimming pools and bars. I also had a pool in my room which was excellent.
Stayed 7 nights in Dec 2023
Response from Sussy Rosiani - Front Office Manager on 1 Feb,2024
Dear Mr. Ms/Mrs. Michelle,Greetings from Mercure Bali Legian.We very much appreciate your comments regarding your stay at Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sussy RosianiFront Office Manager

6/10 Okay

Matthew

Stayed 5 nights in Dec 2023
Response from Sussy Rosiani - Front Office Manager on 1 Feb,2024
Dear Mr. Matthew,Greetings from Mercure Bali Legian.We very much appreciate your comments regarding your stay at Mercure Bali Legian.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Sussy RosianiFront Office Manager

10/10 Excellent

Glenn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This was a fantastic stay. Everything was excellent. Staff, location, rooms and breakfasts were all great Location was key as it was only short walk to the beach and shopping was great with alot of variety We have been travelling to Bali for 10 years and we were very happy with the Mecure Legian
Stayed 2 nights in Dec 2023
Response from Sussy Rosiani on 14 Jan,2024
Dear Mr. Glenn,Greetings from Mercure Bali Legian,We want to thank you for staying at Mercure Bali Legian as your vacation home. We hope you had a wonderful and relaxing time. Your business is appreciated and your comfort is our top priority.Your feedback is very important to us and your comments enable us to make sure that the services we provide meet our guests' expectations. I will definitely share your valuable feedback with the team to continuously deliver our best service from the heart.We most certainly hope to have the pleasure of welcoming you back soon for another exquisite stay with us.Sincerely,Sussy Rosiani

10/10 Excellent

Darren

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Dec 2023
Response from Sussy Rosiani - Front Office Manager on 31 Dec,2023
Dear Mr. Darren,We appreciate the time you have spent on providing the rating for us. We are glad to know that the overall of your stay was good and that the products, services and facilities provided were up to your expectations. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali.Sincerely,Sussy RosianiFront Office Manager

10/10 Excellent

James Christopher

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was an amazing place to stay, especially with children
Stayed 7 nights in Dec 2023
Response from Sussy Rosiani - Front Office Manager on 31 Dec,2023
Dear Mr. James, We appreciate the time you have spent on providing the rating for us. We are glad to know that the overall of your stay was good and that the products, services and facilities provided were up to your expectations. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali.Sincerely,Sussy RosianiFront Office Manager

8/10 Good

Marcus Paul

Stayed 3 nights in Dec 2023
Response from Sussy Rosiani - Front Office Manager on 31 Dec,2023
Dear Marcus Paul, We appreciate the time you have spent on providing the rating for us. We are glad to know that the overall of your stay was good and that the products, services and facilities provided were up to your expectations. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali.Sincerely,Sussy RosianiFront Office Manager

10/10 Excellent

Roger David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Sussy Rosiani - Front Office Manager on 1 Jan,2024
Dear Mr. Roger David, Greetings from Mercure Bali Legian We appreciate the time you have spent on providing the rating for us. We are glad to know that the overall of your stay was good and that the products, services and facilities provided were up to your expectations. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali.Sincerely,Sussy RosianiFront Office Manager

10/10 Excellent

nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had room with own pool, heaven after a day out having a dip in privacy. Hotel close to shops and restaurants, ATM on site or offical money change shop opposite
Response from Sussy Rosiani - Front Office Manager on 17 Feb,2024
Dear Mr/Mrs. Nicola.We very much appreciate your comments regarding your stay at the Mercure Bali Legian. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sussy RosianiFront Office Manager

10/10 Excellent

Jonathan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aircon was on 24/7 Loved it. Pools were clean and NOT adults only, amazing lil gym and an awesome spot to be in.
Stayed 8 nights in Nov 2023
Response from Sussy Rosiani - Front Office Manager on 1 Jan,2024
Dear Mr. Jonathan, Thank you for taking the time to tell us about your experience at Mercure Bali Legian. We are really sorry to read that your stay did not meet your expectations. We have noted your concerns and have addressed your comments to our executive housekeeper and ensured you that we have already taken appropriate action to prevent future occurrences and for our better improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Marea

Stayed 7 nights in Nov 2023
Response from Sussy Rosiani - Front Office Manager on 1 Jan,2024
Dear Mr/s. Marea, We appreciate the time you have spent on providing the rating for us. We are glad to know that the overall of your stay was good and that the products, services and facilities provided were up to your expectations. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali.Sincerely,Sussy RosianiFront Office Manager

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived at hotel 9.30 am our room wasn’t ready until 2pm , needed to change clothes due to temperature
Stayed 7 nights in Nov 2023
Response from s on 1 Jan,2024
Dear Mr. Charles, Thank you for taking the time to tell us about your experience at Mercure Bali Legian. We are really sorry to read that your stay did not meet your expectations. We have noted your concerns and have addressed your comments to our executive housekeeper and ensured you that we have already taken appropriate action to prevent future occurrences and for our better improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff from reception to breakfeast to cleaning rooms.nothing was ti much for them if asked .always helpful and smile on there faces
Stayed 14 nights in Nov 2023
Response from Sussy Rosiani - Front Office Manager on 1 Jan,2024
Dear Mr. Alan, We appreciate the time you have spent on providing the rating for us. We are glad to know that the overall of your stay was good and that the products, services and facilities provided were up to your expectations. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali.

8/10 Good

Heidi

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2023
Response from Sussy Rosiani - Front Office Manager on 1 Jan,2024
Dear Mr/s Heidi, We appreciate the time you have spent on providing the rating for us. We are glad to know that the overall of your stay was good and that the products, services and facilities provided were up to your expectations. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali.

8/10 Good

leanne

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Would have liked a balcony and our room serviced earlier then 4pm
Stayed 8 nights in Oct 2023
Response from Sussy Rosiani - Front Office Manager on 1 Jan,2024
Dear Leanne, We appreciate the time you have spent on providing the rating for us. We are really sorry if your experience with us didn’t meet your expectation. Thank you again for sharing your experience,we look forward to welcome you back on your next visit to Bali.

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mercure is very close to all facilities and the staff are very helpful and friendly The rooms are very clean
Stayed 6 nights in Nov 2023
Response from Sussy Rosiani - Front Office Manager on 1 Jan,2024
We very much appreciate your comments regarding your stay at Mercure Bali Legian. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Tracey

Stayed 10 nights in Oct 2023
Response from Sussy Rosiani - Front Office Manager on 1 Jan,2024
Dear Tracey, Greetings from Mercure Bali LegianWe appreciate the time you have spent on providing the rating for us. We are really sorry if your experience with us didn’t meet your expectation. Thank you again for sharing your experience,we look forward to welcome you back on your next visit to Bali.

8/10 Good

Victor Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 4 nights in Oct 2023

8/10 Good

Jean

Stayed 9 nights in Oct 2023
Response from Sussy Rosiani - Front Office Manager on 1 Jan,2024
Dear Mr.Jean, We appreciate the time you have spent on providing the rating for us. We are glad to know that the overall of your stay was good and that the products, services and facilities provided were up to your expectations. It is such an honor for us to have you as our valuable guests to always make you feel like home. Once again thank you, we look forward to welcome you back on your next visit to Bali.

4/10 Poor

Colin

Travelled with group
Disliked: Staff & service, property conditions & facilities
Disappointing Stay
Requested for room near the lift but was given a far end of the lift. Wifi wasn’t was very weak. Compare to my last visit in Jan was better than this time. And upon checking in the water tap was spoiled. Water pressure weak .
Stayed 2 nights in Oct 2023

8/10 Good

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff everyone was very helpful when needed
Stayed 1 night in Oct 2023

2/10 Terrible

Nicole

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No interconnecting room provided even though we had 4 children. Room not ready on arrival
Stayed 1 night in Oct 2023

10/10 Excellent

Loreen

Stayed 5 nights in Oct 2023
Response from Sussy Rosiani - Front Office Manager on 1 Jan,2024
Dear Mr. Loreen, We very much appreciate your comments regarding your stay at Mercure Bali Legian. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Rhiann

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room wasn't ready until after 4.30pm which is poor as I am paying for the room from 2pm - booked 2 rooms and requested interconnecting and they weren't even near each other. Breakfast was good, pools were good - great location.
Stayed 6 nights in Sep 2023

10/10 Excellent

Helen Marie, Melbourne

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed at Mercure Legian since it open a few years ago now its in best location close to shopping,money exchange ect staff are always nice respectful and accommodating I wouldn’t stay anywhere else it’s a clean relaxing place..
Stayed 12 nights in Sep 2023

8/10 Good

Lee

Stayed 8 nights in Sep 2023

10/10 Excellent

Rachael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel!
Stayed 5 nights in Sep 2023