Ratings based on 521 verified reviews

4.1 out of 5
77% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller from Melbourne

Posted 18 Sep, 2019
Fantastic location (plus laundry, massage place, circle K and money change all directly across the road) close to the beach and lots of great places to eat and shop, very friendly and attentive staff, good breakfast which varied slightly each day, two pools with great amenities (food and drinks service, toys for kids etc) - we did however only use the downstairs pool as upstairs was too busy but downstairs was a really nice area to relax and just chill out and had more shade. Good tour/ticket booking services (we arranged waterbom park tickets with them). The only negatives were that the sheets were not changed once during our 10 night stay. The first night we were there the room had a number of mosquitos however we advised reception the next morning and they sorted that out for us so wasn’t really any issue for the rest of the stay (so make sure you let them know if you have any similar issues) and the room we had was a bit noisey as it was on the main road (wasn’t unbearable though). Overall would 100% stay here again (however would ask for a room overlooking the top pool and not on either of the road sides).
5 out of 5
by a verified traveller

Posted 18 Sep, 2019
Very central to all amenities ,shops ,restaurants and close to beach.
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 18 Sep, 2019
4 out of 5
by a verified traveller from Birmingham UK

Posted 16 Sep, 2019
The hotel was fine, very clean and the staff were excellent however the location right next to a very busy road was a little difficult to live with due to the constant traffic noise which seemed to go on from dawn to midnight. The hotel is on a very, very busy intersection which you have to cross once you leave the hotel and you take your life in your hands every time you do. Often (but not always) there are traffic wardens/guards outside the hotel that will stop the traffic for you as it is not the 'custom' for traffic to stop to let you cross and you generally have to dodge as best you can ... its certainly not safe to let kids/minors cross by themselves. The worst thing about the traffic is the never ending noise which can be heard pretty much everywhere within the hotel ... however you do get used to it and it becomes background noise eventually. This is unfortunately the price that you pay for a very centrally located hotel in the heart of the shops, bars and restaurants which are right on your doorstep. The beach is about 5-10 minutes walk and is excellent. The pool (s) are a little disappointing (if you like pools/swimming/diving) and there didn't seem to be much of a filtration system installed. It concerned me a little that it was not possible to open your eyes underwater without them stinging but I don't think this was due to too much chlorine ... in fact I felt it was the opposite. I cant be sure but despite being an active swimmer I didn't use the pools much.
4 out of 5
by a verified traveller

Posted 16 Sep, 2019
The staff were all very friendly and couldn't do more to help. The room is spacious and cleaned daily. The food is good though more expensive than the surrounding restaurants. The only two concerns were that there was some mould in the grout in the shower and the air conditioning was very poor.
5 out of 5
by a verified traveller from Melbourne

Posted 7 Sep, 2019
I love everything, really friendly staff and very clean
4 out of 5
by a verified traveller from Adelaide, Sth Aust

Posted 7 Sep, 2019
All was good, good location, this is my third time I have stayed there
4 out of 5
by a verified traveller from Singapore

Posted 7 Sep, 2019
Staff was very friendly and helpful. Great amenities.
4 out of 5
by a verified traveller

Posted 5 Sep, 2019
Liked that it’s central to everything Disliked traffic noise in rooms,
4 out of 5
by a verified traveller from Gua Musang

Posted 3 Sep, 2019
Like: Good location; Good choices of breakfast. Efficient check-in & check out. Dislike: Crowded restaurant during breakfast; Room could be cleaner, esp the floor; swimming pool size too small to cater for the number of hotel guests.