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Reviews of OYO Hotel Portage I-94

2 out of 5
OYO Hotel Portage I-94
6118 Melton Rd, Portage, IN

Reviews

6.4
Rating 10 - Excellent. 93 out of 559 reviews" "
Rating 8 - Good. 152 out of 559 reviews" "
Rating 6 - Okay. 134 out of 559 reviews" "
Rating 4 - Poor. 96 out of 559 reviews" "
Rating 2 - Terrible. 84 out of 559 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Antony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price ,both the staff and everyone that makes this establishment what it is are number 1. I had a bit of a plumbing issues but even that didn't take away from the overall excellence
Stayed 1 night in Apr 2024

2/10 Terrible

Bill

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024

4/10 Poor

HAKAN

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Smelling bad. Very old, dirty, not comfortable
Stayed 1 night in Mar 2024

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay stay. Was just resting before a meeting.
Stayed 1 night in Jan 2024

4/10 Poor

Vernesha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Keep AWAY from216
The room was OLD and antiquated. The floor leaned to the right causing the toilet to lean, the tub and shower both were separating from the wall, the shower curtain was bent in the middle so the curtain would sway to the middle, the room was next to the washing machine, so at 7a I was awakened by the dryer, the remote to the TV needed new batteries. It was just an AWEFUL room!!!!216
Stayed 1 night in Jan 2024

6/10 Okay

Breyon

Liked: Amenities
Disliked: Staff & service
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very growse place.
Not a good experience. Check in smelled terrible, and the lady was SO slow. The room was very dingy, holes in the bathroom walls, ancient tv, remote was sticky to the touch, and there wasnt even a blanket on the bed. We woke up to loud music playing in the room next to us at 430am. Free breakfast was supposed to start at 6, we left at 6:20 because we were tired of waiting and the gentleman hadnt wven gotten the coffee started.
Stayed 1 night in Dec 2023

6/10 Okay

Janet

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property needs some work. Carpets throughout the facility need cleaning or replacing. TV provided was out of date (No HDMI and not smarttv). Bathroom was clean except tub was stained to look as though it was not clean. Floor tiles in bathroom need replacing or securing. Towel rack shelf was supported by roll of toilet paper. Desk was rocky and unsure if it would fall apart, legs need to be tightened. Curtains should be replaced. I was not impressed with this property and probably will not choose on next visit. Breakfast offered limited selections and only cold items, nothing hot, unless you microwaved oatmeal. There was no road signage to know you had reached the right location as it is tucked in behind a bar- landmarks were key to finding your spot at night.

4/10 Poor

Garth

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
2.3 at best
This is a really old motel, pretty beat up and in need of a lot of repair work. Most of the electrical appliances, i.e. lamps, wall sockets, were in disrepair and were probably fire hazards. Lamps turned on bt tightening up the bulb. Some didn't work at all. Loose floor tiles in the bathroom and the toilet sat in an obvious weak spot that sagged noticably in the floor. Don't know how this place got a 6.2 rating. Should be rated at about 2.3.
Stayed 1 night in Nov 2023

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness
The place was clean the beds were comfortable. It's definitely run down and needs some attention.
Stayed 1 night in Sep 2023

8/10 Good

Satish

Stayed 1 night in Nov 2023
Response from Barbara on 22 Jan,2024
Pleased to hear your kind words of gratitude, Satish! We are going to do our best to never fail to impress you every time. Regards, Barbara

6/10 Okay

Barb

Travelled with partner
Liked: Cleanliness, staff & service
Budget friendly.Quiet, felt safe. Staff were friendly and helpful.
Stayed 3 nights in Oct 2023

2/10 Terrible

Julien

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Barbara on 5 Dec,2023
Sorry for the hassle you faced, Julien! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Barbara

2/10 Terrible

kyle

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was disgusting. The room was the worse smell ever and the bathroom had black mold. We looked at the room and immediately checked out. The hotel said they would offer a refund to Expedia but Expedia refused a refund to me. I would never recommend this hotel and never recommend Expedia’s customer service. I wish I could even less stars
Stayed 2 nights in Oct 2023
Response from Maria on 5 Dec,2023
Hi, Kyle! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Maria

6/10 Okay

Skyler

Stayed 1 night in Oct 2023
Response from Maria on 5 Dec,2023
Hello, Skyler! It is so disheartening to see our respected guest unsatisfied with our facilities. We are going to rely on your feedback to ensure quality service in the future. Regards, Maria

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The owner operators were very nice and helpful. The room was nice and clean. Had trouble with some outlets not working correctly for us for our chargers. Maybe an extra blanket would have been good but we did not ask for one just turned up the heat a bit. Good location to nearby restaurants. The WiFi would not work for me the second day but decided not to report it and we just went about our day. Felt comfortable staying there and would do so again. Good price.
Stayed 2 nights in Oct 2023
Response from Joey on 5 Dec,2023
Hi, Travel! We are elated to know that you liked our services. Regards, Joey

10/10 Excellent

Julie

Liked: Staff & service
Disliked: Property conditions & facilities
Desk clerk was very pleasant and helpful. Rooms are clean but windows dirty and screen bent.
Stayed 1 night in Oct 2023
Response from Noah on 5 Dec,2023
Thank you for your appreciation, Julie! We hope to give you a consistent service every time. Regards, Noah

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Pleasant and relatively clean hotel with friendly staff. Would staff again.
Stayed 1 night in Oct 2023
Response from Barbara on 5 Dec,2023
Thanks for the positive rating! We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Have a pleasant day! Regards, Barbara

6/10 Okay

Sara

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Dewi on 5 Dec,2023
It seems that you are not completely satisfied with our services, Sara! Be assured, we have marked a note of this issue and we will strive to ensure better services further. Regards, Dewi

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel rooms were but it smelled like old cigarette smokers were allowing their guests to smoke in the hallways. I stayed overnight to not drive home back to Chicago after a nearby wedding reception over the weekend.
Stayed 1 night in Sep 2023
Response from Ava on 17 Oct,2023
Hi, Guest! Thank you so much for the positive rating and for taking out your valuable time to share the experience with us. We thank you for allowing us to make the services even better by sharing your feedback. Regards, Ava

10/10 Excellent

Nathan

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Property is dated but rooms are very clean and comfortable.
Stayed 1 night in Sep 2023
Response from Ava on 17 Oct,2023
Hi, Nathan! Thanks for rating our services, please rate us again with your kind words. Looking forward to hosting you again soon with a pleasant experience. Regards, Ava

4/10 Poor

Pam

Stayed 1 night in Sep 2023
Response from Barbara on 5 Dec,2023
Hi, Pam! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

2/10 Terrible

Samantha

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK THIS HOTEL! This was the worst hotel experience I have ever had. The bed was not a queen (they said it was), the room was so small (they called it spacious), the floor shook when I walked on it, the bathroom door was hanging on one hinge, it was behind a bar. THE SIDE DOOR TO THE HOTEL WAS OPEN TO EVERYONE. THE LOCK DIDN'T WORK! I could hear every car and the walls would shake when they drove by. The breakfast was abysmal. Literally just 2 types of cereal. The room key would erase itself if it went near my phone???? And the bathroom was not great. Also I think I found a camera in the bathroom outlet. I talked to the locals and they said this hotel was the worst in the area as well.
Response from Ava on 17 Oct,2023
Hi, Samantha! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Ava

8/10 Good

Vishvam

Travelled with family
Liked: Cleanliness, staff & service
Comfortable stay with family. The rooms were clean with good view. But hotel need couple of upliftments
Stayed 1 night in Sep 2023
Response from Joey on 12 Sept,2023
Hi, Vishvam! We are elated to know that you liked our services. Regards, Joey

2/10 Terrible

Lyudmila

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Ava on 12 Sept,2023
We are sorry to disappoint you, Lyudmila! We can understand that your stay with us has not been a pleasant one. However, we will definitely strive hard to serve better. Do give us another chance and we will ensure that you would experience the comfort and hospitality we are known for. Hope to welcome you soon :) Regards, Eva

10/10 Excellent

Gene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Staff was friendly and helpful. Beds were very comfortable.
Stayed 2 nights in Sep 2023
Response from Dewi on 12 Sept,2023
Hi, Gene! Thanks a lot for staying with us. So glad to know you liked our services. Regards, Dewi

6/10 Okay

Shahab

Liked: Staff & service
It is a very normal hotel with minimum possibility in that can be stay for 2-3 nights
Stayed 1 night in Sep 2023

8/10 Good

Tywanda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Ava on 12 Sept,2023
Thanks for your kind and lovely words, Tywanda! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Ava

6/10 Okay

Ashwani

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Dewi on 12 Sept,2023
Thanks for rating us superbly, Ashwani! Glad to know that you loved our services. Regards, Dewi

6/10 Okay

Michael

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was old place with no atmosphere, continental breakfast a joke
Stayed 4 nights in Aug 2023
Response from Ava on 12 Sept,2023
We are extremely sorry to know this, Michael! Thanks for notifying this concern to us. We will surely escalate this to the reliant team to take corrective action and to make sure it is not repeated in the future. Regards, Ava

10/10 Excellent

Marcie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Joey on 12 Sept,2023
Hi Marcie! That is what we like to hear from our valued guest. Do give us another opportunity to delight you again. Wish you a wonderful day ahead. Regards, Joey

2/10 Terrible

Tomasz

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Ava on 12 Sept,2023
Hi, Tomasz! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Eva

8/10 Good

ROSA

Travelled with family
Liked: Staff & service, room comfort
Picking up a relative
When we arrived we checked in and got our room assigned. When we got our room, we always like to do a check through the beds and room.. The two things we want are clean sheets and no bed bugs. No bed bugs but the sheets were dirty and stained with blood. My daughter and I then went downstaris and asked for a room with clean sheets. The front host was SO sweet and was very professional and gave us a room that was 100% better! Overall was a good stay.
Stayed 1 night in Aug 2023

10/10 Excellent

Claudia

Stayed 1 night in Aug 2023
Response from Tim on 12 Sept,2023
Thanks for your kind and lovely words, Claudia! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Tim

6/10 Okay

Philip

Liked: Cleanliness, staff & service
Ok
Stayed 1 night in Aug 2023
Response from Ava on 12 Sept,2023
Much thanks to you for rating us positively, Philip! Delighted to know you loved our services. Have a nice day. Regards, Ava

10/10 Excellent

Monica, Columbia

Travelled with family
Liked: Cleanliness, staff & service
The hotel was clearly still in process of being renovated, and still had some signs from previous owners instead of OYO. But, the room was clean, and the overall condition of the room was acceptable, with no major complaints. Breakfast was simple, but sufficient. I would stay there again.
Stayed 1 night in Aug 2023
Response from Ava on 12 Sept,2023
Hi, Monica! Thanks a lot for staying with us and for the positive feedback. Looking forward to giving an amazing experience on your stay. Regards, Ava

8/10 Good

Troy

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very outdated but clean
Stayed 1 night in Aug 2023
Response from Dewi on 12 Sept,2023
Hey, Tory! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Dewi

2/10 Terrible

D.

Travelled with pets, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was dirty, Bathtub faucet didn't work, bathroom sink had a huge crack in it, mattress was so hard couldn't sleep one in, no blankets we had to ask the front desk for it. the back of the hotel was a filed of weed. don't spend one penny on this one.
Stayed 1 night in Jul 2023
Response from Ava on 12 Sept,2023
Hi, Guest! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ava

10/10 Excellent

Waldemar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Tim on 12 Sept,2023
Hi, Waldemar! Thank you for your support, your feedback made it into our day. We hope to regularly amaze you with our services. Regards, Tim

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Close to I94 exit
Stayed 1 night in Aug 2023
Response from Ava on 12 Sept,2023
Thank you so much for the wonderful rating, Martin! Hope to serve you soon with an even more happening stay. Regards, Ava

2/10 Terrible

Lori

Stayed 1 night in Aug 2023
Response from Barbara on 12 Sept,2023
Hi, Lori! We are sorry for this inconvenience. Do not worry we will escalate it to the relevant team so that corrective measures are taken to avoid such a situation. Regards, Barbara

4/10 Poor

Day

Stayed 2 nights in Jul 2023
Response from Ava on 12 Sept,2023
Hi, Day! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Ava

2/10 Terrible

Jesse, Breanna

Stayed 2 nights in Jul 2023
Response from Barbara on 12 Sept,2023
Hello, Jesse! We are sorry for the trouble caused. Your feedback has been duly noted and we will continue to make every effort to ensure more enhanced service. Regards, Barbara

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Can’t polish
This was a much needed getaway for me and my wife. We attended a concert and stayed an extra day. The room was huge yes but the condition was not so good. Pictures about the newly Named hotel are definitely misleading. This hotel used to be an old Super 8. Not happy at all but there were no other hotels available due to the concert in town and fair. It’s that saying can’t polish a t…
Stayed 2 nights in Jul 2023
Response from Eva on 25 Jul,2023
Hi, Guest! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Eva

10/10 Excellent

Amanda

Stayed 1 night in Jul 2023
Response from Dewi on 29 Jul,2023
That is great to hear, Amanda! Thank you for joining our family, and we will always aim to live up to your standards. Regards, Dewi

8/10 Good

Janelle

Travelled with family
Liked: Staff & service
Disliked: Amenities
Room was clean but outdated. Didn’t provide enough towels and blankets were thin. Floor in bathroom needed fixed had a very weak spot
Stayed 3 nights in Jul 2023
Response from Maria on 29 Jul,2023
Hi, Janelle! We are elated to know that you liked our services. Regards, Maria

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
The beds just had bedsheets, no blankets. Otherwise, no major concerns.
Stayed 1 night in Jul 2023
Response from Eva on 25 Jul,2023
Hi, Stuart! Thanks for spending your valuable time writing the review. Feedback and suggestions of our valued guests like you always motivate us to improve our services further. Regards, Eva

8/10 Good

Deborah

Stayed 3 nights in Jul 2023
Response from Eva on 20 Jul,2023
Hey, Deborah! We shall continue to make you happy and satisfied with our services. Hope to serve you better always! Regards, Eva

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay away
This is NOT and OYO, at least it’s not an OYO yet. It looks like OYO bought out and an old run down super 8 and will fix it up eventually. This is hotel is not what I expect from and OYO and it was very disappointing to pull in late at night thinking you will get the comforts of an OYO and then find a run down hotel instead. Room was cleanish, bathroom had broken floor tiles and the breakfast was a few packets of oatmeal. Once this fully becomes an OYO brand hotel, maybe things will get better but right now - find another place to stay.
Stayed 1 night in Jul 2023
Response from Eva on 20 Jul,2023
Sincere Apologies, Guest! We are disappointed to see that our guest is dissatisfied with our services. However, we would love to understand the reason behind the problem you have faced to enhance your experience with us. Hope to hear from you soon :) Regards, Eva

6/10 Okay

Pamela

Travelled with family, Business traveller
Need to upgrade TV to small need Netflix
Stayed 1 night in Jul 2023
Response from Eva on 20 Jul,2023
Hi, Pamela! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Eva