2 outdoor pools, open 6:00 AM to 7:00 PM, pool umbrellas, pool loungers

Reviews of The Sakala Resort Bali

5 out of 5
The Sakala Resort Bali
Jalan Pratama 95, Tanjung Benoa, Nusa Dua, Bali

Reviews

8.2

Very good

Rating 10 - Excellent. 211 out of 471 reviews" "
Rating 8 - Good. 151 out of 471 reviews" "
Rating 6 - Okay. 60 out of 471 reviews" "
Rating 4 - Poor. 26 out of 471 reviews" "
Rating 2 - Terrible. 23 out of 471 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Malcolm

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and friendly staff always willing to help and make you feel special around the resort. There are fair few options for the kids to enjoy allowing one to relax by the pool. The property and breakfast buffet was really good. I'd recommend for families as a getaway its away from the usual Bali lifestyle areas. Convenient shuttles to their private beach and also Shopping centres through the day. The benoa beach is just across and recommend for water sport activities. You can also order food delivery to your rooms.
Stayed 8 nights in Oct 2023
Response from The Sakala Resort Bali on 19 Mar,2024
Dear Malcom, thank you for your review. As you mentioned, our service and the friendliness of our staff is certainly one of our core values. We strive to provide a personalized experience and make our guests to feel like at home. Our resort is ideal for couples as well as families with plenty of options to entertain the little ones (pool, kids club, activities) whilst keeping them safe in our children-friendly designed rooms.Our breakfast indeed is regularly coming up on the reviews for is quality and variety, catering to all possible tastes. As you mentioned, we are recommended for those who look for a more relaxed holiday experience away from the noise of other areas, yet conveniently located with free shuttles to our secondary beach as well as Bali Collection Shopping Mall. We look forward to seeing you again and we thank you for your review.

8/10 Good

Cliff

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel but cost of food in the restaurant was a bit steep
Stayed 3 nights in Mar 2024
Response from The Sakala Resort Bali on 13 Mar,2024
Dear Cliff, we thank you for your review and your positive comments considering us a very good hotel.As for the price of the food in our restaurant, we respect your valuable opinion and we will keep benchmarking with our similar properties to remain competitive and keep offering an excellent value for money considering the size of the portions, the quality of the products and the premium service. We hope to see you back again!

10/10 Excellent

Josh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was by far the best vacation me and my fiancee have ever had! From the moment we checked in the staff were unbelieveable! So friendly and accomodating! We were given an amazing welcome drink while we checked in and as we did that the bell hop swiftly had our luggae delivered to the room, we were then walked up and given a tour/walkaround of our room, the resort, and the events happening! The room was incredible! The air conditioning was nice and cold, the bed was incredibly comfy, and we always came back to our room very clean after a day out exploring! The breakfast every morning in the restaurant was incredible! The staff were perfect always making sure we were happy and that we had everything we needed and ontop of that they all made the effort to remember our names and every single one of them greeted us each and every morning which just made the experience feel magical!!! I could go on and on about how amazing this resort is but if im being honest, its not the resort that made our stay incredible but it was thanks to the most amazing staff that they have employed there! Demmy was vital to everything as he was there for us on and off shift if we had any issue he handled it immediatly! As well as him and the Sakala staff all got involved and helped me plan the perfect proposal for my fiancee from searching the island to find her fav flowers for the bouquet for the room right down to having a beautiful note written on our mirror and the whole room set up for her!
Stayed 14 nights in Jan 2024
Response from The Sakala Team on 12 Feb,2024
Wow Josh!!! This is a valuable review not only for other future guests but also for the team to get a boost of motivation!! We truly appreciate you stayed 2 full weeks with us and you had the opportunity to interact with many of our staff and enjoy all of our facilities. We're honestly overjoyed to know that your vacation with your fiancée was the best one you've ever had. From the moment you arrived and were greeted with our special welcome drink (lemongrass tea farmed at the hotel), to our concierges' swift and attentive service. It sounds like your stay was filled with memorable moments from start to finish. We're thrilled that the room exceeded your expectations with its comfort, cleanliness, and the blissfully cool air conditioning. Breakfast is indeed a special time, and it's wonderful to hear how our staff made each morning magical for you and your fiancée, remembering your names and ensuring your day started perfectly. Hearing how our team, especially Demmy, went above and beyond to make your stay not just enjoyable but truly magical, especially with the perfect proposal setup, is incredibly touching. It's our passion to create unforgettable experiences for our guests, and knowing we played a part in such a significant moment in your lives is an honor. We believe it's the people that make Sakala truly special, and your review reaffirms this belief.We can't wait to welcome you back, perhaps for an anniversary celebration or another getaway. Wishing you and your fiancée all the best as you embark on this exciting new chapter together. Congratulations once again, and see you soon!

10/10 Excellent

Osama

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the best resort we have been to! It made our trip to Bali memorable.
Response from The Sakala Resort Bali on 1 Feb,2024
Wow Osama, thank you so much for your perfect review!! We are really happy to read that among a lot of other great resorts that you stayed in Bali, ours was the best and contributed to make your trip to Bali so exciting and memorable. We look forward to seeing you back again!!

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Dec 2023
Response from The Sakala Resort Bali on 22 Jan,2024
Thank you very much Alexander! You had a great stay and your maximum score is much appreciated!

10/10 Excellent

Kaes, Cobourg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect resort style especially for family. All the staff are incredibly kind and helpful. They all go above and beyond and spared no effort to help. The breakfast was plentiful and very rich in flavoured and options, kids loved the giant chocolate fondue and the endless array of fruits and the like. The swimming pool is massive, there are a few waterfalls and it is has a lot of shade so on a hot sunny day, it is ideal. The area around the resort is full of minimarts and restaurants. The property is beautifully designed, can benefit from some repairs here and there like any busy resort. It’s not truly a beach front resort as the private beach is accessible across the road. It has its own beach near by and there is a shuttle bus to and from. Special thanks to Demmy and the entire kitchen staff for the kind welcoming atmosphere they created every morning despite dealing with the endless queue of morning guests. And special thanks for the folks who kept the rooms nice and tidy! All in all, thank you for a spectacular stay!
Stayed 7 nights in Dec 2023
Response from The Sakala Resort Bali on 22 Jan,2024
Dear Kaes, thank you very much for your fantastic review and feedback.Indeed. As you very well mentioned, our resort is very well-suited for families; with an attentive, friendly and professional service all around that makes sure our guests have a great time.We pay a lot of attention to our breakfast and we present daily a huge variety of options, including a kids corner and lots of fresh - locally sourced - items. Our lagoon pool is probably amongst the longest is Bali with 125 meters and a surface of approx. 4,000m2, surrounded by lush tropical trees and water features. Lots of seating and our great swim-up pool bar. At close distance we have quite a few convenience stores and within 15 minutes walking also a number of mid-priced restaurants and our secondary beach venue served by shuttle is just a few minutes away.Our accommodation is not in the beachfront, however at 40 metres across the lobby we have our beach club which is an important part of our resort. During the peak holiday season of the end of the year, yes we had full occupancy and that created some queue to enter into the breakfast because even we have it open for more than 3 hours, everyone seems to be going at the very same time - we advise in these cases to avoid the peak hour but we are also currently expanding the breakfast area so those queues don't happen again.We will thank Demmy, the food & beverage service and the housekeeping team for looking after you very well and contributing to deliver an overall fantastic experience. Thank you and hope to see you back again soon!

6/10 Okay

Titin, Kaneohe

Travelled with family
Liked: Cleanliness, amenities
2 bedrooms Villa Checked in at 7:45pm. Was told the room was not ready. Asked to wait. Ice tea provided upon request while waiting for room. Around 7:55pm, room was ready but told the AC in 2nd floor needs at least 5 min to cool the room. At 11:00pm, the AC started working. No issue with AC in 1st floor. The room decor and set up is very impressive. Private swimming pool has serene feel. Dinner room service was excellent. Lunch room service was a major disappointment. I asked if the kids’ chucky fried rice has any peanuts and affirmed no peanuts. My daughter is allergic to peanuts, and had 2 bites of the chicken satay. She took allergy medicine right away, but threw up and is still weak. This is unfortunate because everyone is very nice.
Response from The Sakala Resort Bali on 2 Jan,2024
Dear Titin,Thank you for your review. We are happy to read that you love the decoration, the private swimming pool and the in-room dining service was excellent.We investigated the situation with the AC in the 2nd floor and the food. We strive to provide the best service to our guests and in addition to the personal explanation we provided to you, we hereby clarify further. You deserve clear explanations (not excuses).Your room was prepared on the morning of your arrival and was double-checked again at 6pm, where everything was in working condition. Coincidentally, later at 11pm the MCB of the AC on the 2nd floor (a different system than in the 1st floor) was triggered by perhaps an external issue by the electrical company (MCBMiniature Circuit Breaker, which is a device that automatically switches off electronic devices like the AC to prevent damage due to an excess of current).We investigated the issue with the lunch. The Restaurant Manager who took your order was not advised of your kids's allergy, so later when you asked our daily worker who served the "nasi goreng" (fried rice) made a mistake by saying that the plate didn't have peanut. He thought that, indeed, the fried rice didn't have peanuts, but a separate piece of chicken ("satay") was prepared with a layer ofd peanuts a sauce that ha. This is indeed very unfortunate and we deeply apologize for this, it is something that certainly could not happen ever again. We have run an extensive re-training of all our temporary workers to understand how important food allergies are. In case of doubt, they must always double check with a supervisor/manager. We hope you can allow us to improve our service and we thank you for your valuable feedback.

10/10 Excellent

James Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Place was clean ,quiet and very comfortable. Staff very helpful.
Stayed 7 nights in Nov 2023
Response from The Sakala Resort Bali Team on 15 Nov,2023
Thank you very much for your excellent review James. It's appreciated.In just one line, you managed to summarize our core value proposition: * Spotless cleanliness all around* Relaxing holidays, away from the buzz of other areas of Bali* Comfortable rooms and beds* Excellence in service with friendly and professional staff.We thank you for the acknowledgement and how helpful great reviews are for us.We look forward to seeing you back again!!

10/10 Excellent

Shelby

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great place to stay. Pools were big abd beautiful. Rooms were clean and comfortable. We had everything we could think of.
Stayed 2 nights in Oct 2023
Response from The Sakala Resort Bali Team on 22 Oct,2023
Dear Shelby, your review is very important for us and also for other travelers. We thank you for taking a few minutes to write up such a fantastic positive note of our resort and its amazing facilities. We have not only 2 large beautiful pools, but also beach club, spa, gym, activities...so nobody gets bored.And of course our rooms that are not only very spacious (62m2) but also super clean and comfortable with premium bedding and amenities. We are really glad that we were able to deliver a fantastic experience and we look forward to seeing you again!!!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from The Sakala Resort Bali on 17 Oct,2023
Hi Brian, we really thank you for your 5 points!! It is very valuable for us considering that you stayed a full week with us and had the opportunity to enjoy all of our facilities and get to know the excellent service of our staff.We hope to see you back again soon!

4/10 Poor

angela

Stayed 4 nights in Oct 2023
Response from The Sakala Resort Bali on 28 Dec,2023
Dear Angela, unfortunately, you didn't leave us any written comment so it is difficult to know what didn't go according to your expectations. We had dozens of happy guests staying over the same dates, so if there is was any specific issue that you had during your stay (and you did not made us aware whilst you were in the hotel), please send us a private message. Thank you.

8/10 Good

Gurjot

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff are very friendly and do their best to provide a good service. Unfortunately the hotel is old and needs a renovation. As an example the mosaic tiles in the pool are missing and breaking away. The spa jets in the pool cabana's dont work. The fridge in the room didnt close properly. If the hotel was renovated it would be excellent. Great sized rooms, good staff, the strong aircon in the room was a great.
Stayed 7 nights in Oct 2023
Response from The Sakala Resort Bali on 9 Oct,2023
Dear Mr Gurjot, we thank you for your 4 out of 5 points, and your appreciation for our super spacious rooms (starting at 62m2 for the 1 bedroom and 125m2 for the 2 bedrooms). Most importantly, we value your positive feedback of our amazing staff and their excellent service.Our AC is very strong indeed because we recently made a significant investment into a new commercial chiller, which is very powerful yet more energy efficient as we are committed to both the comfort of our guests as well as reducing our carbon footprint.Our hotel is only 9 years old and it has an excellent level of maintenance in general considering how large is the property (30,000m2) and how we work hard every day to fix up to the smallest detail. The examples that you mentioned are actually unrelated to the need for a renovation:* Our 4,000m2 lagoon pool contains approximately half a million (500,000) tiles, so from time to time we have a handful of tiles that may pop and this is something relatively normal to happen and certainly limited (less than 0,002% of the total tiles); most important is that anytime we detect a tile popping up, we glue it back very shortly. * The jets at the cabanas have a very sensitive mechanism that gets easily broken when some guests manipulate them incorrectly. For that reason, we have decided to remove them but since this requires emptying a substantial part of the pool it is more sensible to do it during the upcoming rainy season. You may agree with us that is not very sensible to waste millions of liters of fresh water when is already months that Bali has gone through a drought. * We have approximately 400 minibars/fridges in the hotel...so we are grateful that you mentioned that the closing of yours wasn't perfect so now we are aware and can fix it immediately. We are always grateful for our guest's feedback as we can improve our operations, but as we said, those examples are not actually related to a renovation need but more of minor issues that can be easily solved.Thank you very much and we hope to see you back again with perfection!!

10/10 Excellent

Vanessa Arninda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from The Sakala Resort Bali on 9 Oct,2023
Dear Vanessa, although you haven't left any comment here, we know for good that you stay was fantastic and you shared your initial feedback as soon as you arrived where you were very pleased with the room and the check-in experience. We are happy to have your 5 points!! And we certainly look forward to seeing you soon back again!

8/10 Good

Amit

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort with kids pool, club and great buffet breakfast. Resort is at the end of the main road so will need taxi to main strip for shopping, massage and other dining. Overall very nice experience and would come again with family with kids.
Stayed 5 nights in Sep 2023
Response from The Sakala Resort Bali on 9 Oct,2023
Dear Mr Amit, thank you very much for your review. We are glad to hear that you and your family had a fantastic time staying with us. As you mentioned, we look forward to welcoming you with the kids next time as we are a very well-suited resort for families. We do have kids pool section, a large fully equipped kids club and even a kids corner at the breakfast as well as many activities suited for the little ones. Thank you as well for your positive feedback of our extensive quality breakfast, which is highly recommended for our guests to take together with their accommodation.As you correctly said, our resort is at almost the end of the Tanjung Benoa peninsula. This however has a big advantage for our guests, which is that is more quiet and with less traffic than elsewhere...so this is better suited for those looking for a more relaxed holiday.However, we are at a very short distance (and served with our free shuttle) to all the attractions of Nusa Dua, including the shopping mall and many dining venues. As for the massage, however, we do have an amazing luxury spa at the hotel with 8 treatment rooms, so there is no need to go anywhere else if you want to experience a high-quality treatment done by professional therapists...All of it at a great value for money.We certainly look forward to seeing you back again soon with the family!

6/10 Okay

Lishka Daphne

Travelled with family
Liked: Cleanliness, staff & service
Unfortunately there were lots of little issues that all together made our experience not the most memorable! We are a family of four that stayed in a 2 bdr pool villa! The villa is lovely, a little run down in parts but worth the money! Upon arrival the resort does not hold a credit card or bond from a debit card! You place a deposit which they hold and once that runs out you have to then place another deposit! Usually hotels/resorts hold a minimal amount on your card in which they can charge upon departure! That way you can charge meals, spa treatments to your room! The shower in our Villa was also cold, though we should have advised staff earlier of this. There is really only one place at a time you can eat! The restaurant closes at 10am then the beach club opens, no new options for meals or dinner unless you venture outside of the resort! We were confronted with the facilities always running out of what we were wanting, I couldn’t even order a soda water at the lobby bar! The private beach was a little disappointing, we arrived to a very small beach, broken down beach chairs etc and not a place you can order lunch. The resort pool is the best place to swim, and is actually very well maintained! The Sakala Beach Club is a nice facility but once again as mentioned above no new food options and sometimes they have run out of certain selections! The spa facility is lovely, though I paid for 2 x 45 minute treatments and only received an hour. The staff though were lovely
Stayed 5 nights in Oct 2023
Response from The Sakala Resort on 9 Oct,2023
Hi Mrs Lishkay, We firstly must appreciate your excellent feedback about our staff, how lovely our villas are, and the perfect maintenance of our pools. Thank you for all of that. The few issues that you mentioned can be easily explained as it is necessary to clarify to both you and other readers:•Deposits: we follow exactly the same policy as all other 5-star hotels in Nusa Dua (we actually did our homework to ask all hotels and made sure we have a consistent approach to deposits). There is a reason why we take Credit Cards instead of Debit Card, and that is because what we do is to “hold” a deposit (only possible with Credit Cards) and not “charge” it (something that would happen with a Debit Card). Some of our guests do not have consumptions to be paid (or may want to choose a different payment method than the one used with the deposit) so the deposit can be automatically released on their departure, and this would not be possible with a Debit Card. •Shower: Our butler personally asked you a few times if everything was right in your room and as you said, our team is ready to correct the smallest issue that can occur during the stay immediately…but if it happens when you are in the room and we are not advised…we just cannot know until you tell us.•Dining offering: we are not an all-inclusive property, so when looking at the length of stay and profile of our guests, having an all-day dining venue at the Beach Club with plenty of seating is sufficient for the number of rooms that we have. In addition, there are many mid-priced restaurants at very short distances to the hotel and many guests do actually like to see other places. Our menu is varied and extensive enough for a family to choose many different items during their stay, but we certainly apologize if there was something in particular, missing one of the days. This does not occur often, but since we only provide fresh food, we need to wait for the supplier to bring it the next day. And in cases of one specific type of soda missing in one of the 3 bars that we have, this can be easily stocked immediately. And that was what actually happened (you had a soda and our staff brought stock from another outlet) and we are sorry if that was an inconvenience that needed to be written in a review.•Private Beach: it has 500m2 of space with sunloungers, bar, shower, toilets, towels and even wifi. Here the concept is more chill and informal, because adjacent (just 1-minute walk) to our venue guests have all sorts of larger beach clubs and branded resorts where is easy to have a more sophisticated. Our private beach’s purpose is just to offer a nearby location more suitable for swimming as it is part of the very same kilometric-long stretch of sand/beach of Nusa Dua. The furniture was varnished only 3 months ago, and since this is exposed to the 1st line of marine environment all day, it is planned to give it another varnish very shortly. •Spa: we must correct you on this; because both you

10/10 Excellent

samira

Travelled with family and small children
Liked: Amenities
Every single person in this resort are so friendly and respectful
Stayed 4 nights in Sep 2023
Response from The Sakala Resort Team on 4 Oct,2023
Dear Ms. Samira, your review and short note make us full of joy!!Likewise, we think every single guest that comes to our resort is important and deserves a personal approach, with friendliness and professionalism.Our team is our best asset...but we also have a fantastic 5-star resort full of facilities!We thank you again for your stay with us and we look forward to seeing you back again!

10/10 Excellent

Carolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is amazing! Service and food is great!
Stayed 2 nights in Sep 2023
Response from The Sakala Resort Bali Team on 2 Oct,2023
Thank you Carolina!!! And you are an amazing guest!! We are really happy that you enjoyed your stay in our magnificent Two Bedroom Villa with Private Pool. This is our most premium room category, the most spacious with almost 300m2, and with a super personalized service by our Head Butler.We are also glad to hear that you enjoyed most of our 5-star facilities at the resort and that you loved the food!!Thank you very much for your great review, it helps us big time! We hope to see you back again soon

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Had a great time at the Sakala, the staff were incredible and it was a nice relaxing time. The hotel itself is getting a bit tired and could do with some maintenance but nothing major. We loved staying in this area, much quieter than other parts of Bali, We would definitely stay here again!
Stayed 5 nights in Sep 2023
Response from The Sakala Resort Bali Team on 20 Sept,2023
Hi William! Thank you! We are happy to read that you had a great and relaxing time with us. The fact that you are planning to come back again, means that you did enjoy it!. We do appreciate you mentioning that our location actually is perfectly suited for those looking for a more quieter and tranquil area, without the noise and traffic that can be found elsewhere. Yet, we are only 25 minutes from the airport and 10 minutes from all Nusa Dua attractions. Moreover, it can be a great base to explore other areas of Bali as we have easy access to the Mandira Toll Road that connects us with other areas. All our facilities are open and all our large machinery is in perfect working condition, this was already a great effort after being almost 3 years with the pandemic situation....Now, we have a very comprehensive maintenance program from A to Z to keep everything in great condition, just that considering that the property is huge, we need to go area by area so we do a fine and a long lasting job. Work in progress certainly!Most importantly, we highly appreciate your positive feedback from our amazing staff, they work really hard to deliver world-class hospitality.See you soon!

10/10 Excellent

Jignesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t rate highly enough, Each and every member (Particularly Ria, Darmavan) always greeted with a smile. Staff were always happy to help and always went the extra mile. If I had to say something negative it’s at the end of the strip but there’s plenty of taxis available and wasn’t a huge problem. Customer service was just amazing. Thank you for making our stay so memorable. Suksma 🙏.
Stayed 7 nights in Aug 2023
Response from The Sakala Resort Bali Team on 30 Aug,2023
Dear Jignesh, thank you so much for your maximum score!! It is much much appreciated. Certainly, Ria and Darmawan will be thrilled to read your review and your appreciation for their good work and friendly - yet professional - approach to our guests. We are glad that you enjoyed your week-long stay in our Two Bedroom Villas with Private Pool, ideal for families who want some privacy of their own standalone unit whilst having access to all the 5-star facilities our resort offers. There are actually a couple of advantages to be on the tip of the Tanjung Benoa Peninsula. Firstly, we have less traffic/noise and secondly, we are really close to the village with some temples and markets, very interesting to see and experience the "real" Bali lifestyle. We are also at only 10 minutes to all the attractions in Nusa Dua (where our secondary beach bar is, Samuh) a barely 25 from the airport. We are really happy that you enjoyed your stay with us and for your kind words towards our amazing team.Hope to see you back soon!

10/10 Excellent

Sergey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay.
Stayed 7 nights in Aug 2023
Response from The Sakala Resort Bali Team on 30 Aug,2023
And we are super happy that you did so!! Thank you Sergey, we hope to see you back soon!

8/10 Good

Laura-lee

Stayed 5 nights in Aug 2023
Response from The Sakala Resort Bali on 11 Sept,2023
Dear Ms. Laura-Lee; thank you for your review. We appreciate all of our guests doing so, but is always more helpful if we get some comment so we learn what was great and what can be improved.We hope to see you back again!

10/10 Excellent

Dusty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023
Response from The Sakala Resort Team on 27 Jul,2023
Dear Dusty, thank you very much for your 5 out of 5 points. We are glad you had such a memorable week's holiday in our massive Two Bedroom Family Suites!

2/10 Terrible

Andy, Canton

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from The Sakala Resort Management on 17 Jul,2023
Dear Mr. Andy, we are aware that you had some minor hiccups on your arrival day - but those were easily fixable (for example a light off in your private swimming pool which was undetected during daytime when your room was prepared). We are really sorry for those little inconveniences that may happen in hotel operations; what is most important is that our team was ready 24/7 to provide assistance and recovery for it. We hope to see you back again and regain your trust.Regards,

10/10 Excellent

rejan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place to relax and still be part of the Balinese culture. Close to shops and restaurants run by locals. Very good breakfast and excellent pool.
Stayed 4 nights in Jun 2023
Response from The Sakala Resort Bali on 6 Jul,2023
Dear Rejan, thank you very much for your great review and for sharing those fantastic photos with other readers. We noticed that you stayed in one of our large Two Bedroom Villas with private swimming pool, photos of our iconic lobby, Samuh beach....We are really glad to read that you were able to relax and blend with the Balinese culture of our location, whilst there are plenty of local eateries and shops nearby. Thank you for your positive comment about our breakfast and our massive lagoon pool. Hope to see you back very soon!

6/10 Okay

Peter

Stayed 2 nights in May 2023
Response from The Sakala Resort Bali on 26 Jun,2023
Thank you for your review Mr. Peter

8/10 Good

Anil Kumar

Stayed 5 nights in May 2023
Response from The Sakala Resort Bali on 26 Jun,2023
Thank you fro your review Mr. Anil

8/10 Good

Pan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice hotel which is really close to a beach. The restaurant serves good food. Our room is quite spacious and has direct pool access which is quite nice. It also has a 3-storey gym facility containing a lot of machines, dumbbells and others. Impressive. The buffet breakfast was nice and offered a variety of delicious Indonesian and western food. As the check-out time was 12noon but our flight would depart at 4.05pm, prior to the check-out date, I asked the assistant manager whether we could still use the gym and shower after check-out. The assistant manager kindly offered a late check-out at 2pm in exchange of me writing a fair review of our stay in the hotel. However, on the check-out date, I'm afraid his staff was not aware of the above arrangements and asked us to check-out at 12noon, and further asked us for the identity of the assistant manager. I did not expect and was not prepared for this so I didn't not ask for his name on the date before. Eventually the staff was fine with us checking-out at 2pm. At 2pm we check-out at the lobby, and the staff asked us to wait a bit for them to check the room condition and would let us know when it was finished, which was totally fine. So we waited in the couch nearby. After like 15 minutes no one informed us anything, so I returned to the lobby and asked whether they were done. The staff then said yes the checking was finished.
Response from Javier Salgado - The Sakala Resort Bali Management on 29 Apr,2023
Dear Pan, Thank you for taking the time to write a post-stay review at our hotel.As for the first part of your review, we are really glad to read that it was overall a nice hotel with great food and an extensive, varied - and most importantly - delicious buffet breakfast. Thank you for your appreciation of our generously sized (from 63m2) rooms - among which the Deluxe Pool Access Suites of your choosing is one of the favorites of our guests, as they can directly jump into our massive lagoon pool and swim-up to the lagoon bar. As for the facilities, indeed our gym is likely to be the largest in Nusa Dua, with not 3 but 4 floors actually (Cardio, Machines, Weights and Yoga/stretching studio) and is well-equipped with the most reputable brand in the fitness space. In addition to our fitness center, we have a few other 5-star facilities such as an award-winning beach club, a luxury wellness-spa, and a fully-fledged kids club. We hope you also had time to check these out as well.As for the second part of the review, we have spoken with the team to analyze why the Check-Out experience did not go as smooth as it should have been. The fact is that very rarely we get comments on this regards, but for your particular case, there was indeed a minor internal communication gap for which we truly apologize. Your constructive feedback is very useful to ensure situations like such described are not repeated. Our guest experience manager approved your late check-out but please be mindful that those (or early check-ins) are not always possible, because one of our core values is spotless cleanliness. We must then ensure our amazing housekeeping team has enough time to process our rooms in details in between guests - and when the occupancy is high our timing is a bit tight for this task. However, in this particular case, there was up to 3 changes of shift from one day to the next (our Front Office team has more than 20 members), as it was unfortunate that the information of the request did not flow among all members timely. We apologize for that and we have reiterated to the team how important is to make sure the communications from guests to our front office shall be perfectly smooth moving forward and regardless of who is on duty at any time of the day. As for the room check before departure, it is a standard procedure in international hotels as well, especially because we noticed an increased number of personal belongings left behind by our guests...and is better to wait a few minutes to re-check than to send those belongings - sometimes overseas - back to the guest. What we certainly are sorry is that the process took so long - and we certainly agree it should not have taken more than 5 minutes. As such, we have reiterated to our housekeeping and front office teams to make sure next time we do it a lot faster and - most importantly - explain to the guest why we do it and inform the guest immediately to avoid unnecessary waits. Overall, we are very

6/10 Okay

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lovely grounds and surrounds. The staff are friendly. Maintenace was not great in the villas,
Stayed 3 nights in Apr 2023
Response from The Sakala Resort Management on 18 Apr,2023
Dear Kate,Thank you for taking the time to write a review. Happy to read you found lovely our resort grounds and that the staff was very friendly. Our villas are really large (almost 300m2) so whilst we are working hard to get them literally perfect, there may be some minor snagging somewhere that certainly we should fix. I hope you mentioned this to our operational team then we can quickly address any issue as it may have became unnoticed.Thank you again and hope to see you back again!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was an exceptional place, staff was very friendly and compassionate about there country. One special person that was Komi she welcomed us every morning for breakfast and always helped us start are day off. My wife and I had the best experience here and the staff goes above and beyond to ensure you are well taken of. I would recommend this place as it was excellent!
Stayed 7 nights in Jan 2023
Response from The Sakala Resort Team on 20 Jan,2023
Dear David, your review made up our day! Thank you SO MUCH for your kind words. There is nothing more important in a hotel than service and that is something we work hard every day to offer the best in class. Interestingly, Koming keep coming up in many positive reviews....she is not only the best in town with her omelets but she remembers each and every guest name and favorite eggs style. We are really grateful for your kind review and we will convey to Koming and the rest of the team your warm words, which help us to keep up the spirit and motivation.All the best, hope to see you back soon!

8/10 Good

Ashok

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property was clean and good. Due to open space, mosquitoes was an issue. Breakfast was excellent and what we requested was provided without any hesitation. Dinner was a bit of an issue as limited menu for the vegetarians. The chef was very helpful and managed to make special dishes for us.
Response from The Sakala Resort Bali on 17 Jan,2023
Dear Ashok, thank you for positive review. Cleanliness and excellence in breakfast food and service is very important for our guests. We take your suggestion to incorporate more vegetarian dishes in our menu and we will work on it. At least, we are happy that our chef was sensitive about it and made special dishes for your, which is something not many large hotels may do. We are proud to take our guests preferences seriously.Hope to see you back in the hotel soon!

4/10 Poor

Laura

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We wouldn't stay here again.
Response from The Sakala Resort Bali on 17 Jan,2023
Dear Laura, what we wished to know is why and what particular reason drive you to write so. We strive to improve every day our service and listening to our guests is an important piece for us. Thank you anyway to take your time to rate us.All the best

10/10 Excellent

Anand

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great venue. Is an apart hotel. Set on a street with the beach across. Staff manner & hospitality is of the highest standard. Good buffer breakfast. Mr Demmy makes one feel welcome and is very helpful. Overall a great experience, we will return.
Response from Fran Ruano on 13 Jan,2023
Dear AnandThank you for entrusting your beautiful holiday in Bali to our resort.It warms our heart to learn that you also loved our delicate dishes prepared during breakfast, well-appointed Suite, as well as the gigantic swimming pool we have. Moreover, your high praises towards the heartiest services of Mr. Demmy and the rest of team truly fills us with joy.looking forward to welcoming you back in the near futureSincerely, Fran Ruano - General Manager

6/10 Okay

Patrick

Response from The Sakala Resort on 18 Apr,2023
Dear Patrick, thanks for giving us a rating, although we miss to have some comments that could help us to improve our guest experience.

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very luxurious
We had a fantastic 7-day stay at Sakala resort in a 2-bedroom villa with a private pool. The villa was very luxurious - the illy coffee pod machine was a great extra touch. But beyond the villa, it was the exceptional staff that made our holiday memorable. Special thanks to Mr Denny. I'm not sure what his job description is, but he is everywhere and does everything to help make stay special. Then there is Ko May, a chef in the breakfast buffet who greeted us daily by name with a smile and cooked our eggs to order. Bali is up and running, but not yet as busy as we have experienced pre-covid. In my view, a great time to visit.
Stayed 7 nights in Dec 2022
Response from Fran Ruano on 13 Jan,2023
Dear Bradley, We very much appreciate the positive review you shared online on Hotels.com, following your recent stay at our resort.It pleases us to learn that your stay was nothing but a satisfying one and knowing that it was up to your expectations, if not higher, is truly rewarding for all of our team. I am certain that Demmy and Ko May will be as pleased as I am hearing your kind commendations.We hope to welcoming you back again in Bali, the Island of Gods.Sincerely, Fran Ruano - General Manager

2/10 Terrible

Wai Lit

6/10 Okay

Vinoth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property location was good how ever I don’t find value for premium charge the hotel applied and benefit provided
Response from Fran Ruano on 13 Jan,2023
Dear VinothWarmest greetings from BaliThanks very much for staying with us and take the time so share your comments with us.We are please to learn you have a good stay and we will take the time to review your constructive comments. Kind regardsFran RuanoGeneral Manager

10/10 Excellent

OSAMA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Party on the Pool
Me and my girlfriend had a great time in the apartment , the beach and the pool. We enjoyed bringing our own appetizer and wine to the pool, and music as well. We spent lovely days in Sakala. The appointment was very well equipped and we were cocking freely Will visit the place again on next visit to Bali
Stayed 9 nights in Oct 2022
Response from The Sakala Resort on 18 Apr,2023
Dear Osama, thank you so much for your wonderful review. We are glad to hear that you had a fantastic time in our large rooms, the beach and the pool. Certainly we welcome you next time you visit Bali!

10/10 Excellent

Yau Chun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2022
Response from The Sakala Resort on 18 Apr,2023
Thank you Yau Chun, we love 5 points reviews!

8/10 Good

Alison

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Sakala
The hotel was nice and the staff very helpful and friendly, the hotel was very quiet as with Bali at the moment, I have my reservations regarding the amount of sunbeds around the pool if the hotel was full as there were not many. The breakfast was average as sometimes there was not certain items available, however this may be due to the few guests that were staying.
Stayed 7 nights in Aug 2022
Response from Fran Ruano on 28 Sept,2022
Dear Alison Thanks very much for staying with us at the Sakala Resort Bali and taking the time to share with us your comments. We are delighted to learn you have a very pleasant and enjoyable stay with us, as well as finding very helpful and friendly our staff.I can reassure you the lounges it is not an issue, currently we have 80 sun lounges set up between both pools and there is capacity to set up more if necessary. Looking forward to welcoming you back in your next trip to Bali. Kind regards

2/10 Terrible

Jamie

Stayed 1 night in Jun 2022
Response from Fran Ruano on 28 Sept,2022
Dear JamieWarmest greetings from Bali !We are sorry to learn that your stay did not met your expectation on this occasion.I hope we can have another opportunity to welcome you back and ensure you have a more enjoyable stay.Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
We booked a 2 roomed villa which ended up being two amazing floors and our own pool, perfect for traveling with teenagers. The beds were huge and very comfortable. In hindsight at the time we travelled, we think we would have preferred one of the pool side rooms as there was more happening over that side.
Stayed 4 nights in Mar 2020
Response from Fran Ruano on 21 Apr,2020
Dear valuable guest Warmest greetings from Bali !! It is a pleasure to read how enjoyable it was your stay and learning you find our villas to be amazing. The pool access suites are a great value and we have got interconnecting rooms with could be the perfect option for you and your family on your next visit to the resort. Looking forward to welcoming you back. Sincerely Fran Ruano General Maanger

4/10 Poor

Verified traveller

Stayed 2 nights in Mar 2020
Response from Fran Ruano on 21 Apr,2020
Dear valuable guest Thanks very much for staying with us at Sakala Resort Bali and taking the time to share with us your feedback. We are sorry to see from your score that you stay did not meet all your expectations. Looking forward to have the opportunity to welcoming you back for a better experience in the near future Sincerely, Fran Ruano General Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
You have to pay for all food expenses, limited menu items, elevator by spa not working, room key malfunctioned every day, pool requires daily cleaning. However, the staff was very exceptional with meeting request without hesitation.
Stayed 4 nights in Mar 2020
Response from Fran Ruano on 21 Apr,2020
Dear valuable guest Thanks very much for sharing with us your comments. We are sorry to hear that during your stay one of the lifts near to the breakfast dinning room was out order and this has not been rectify. We are delighted to hear our staff was exceptional during your stay. Looking forward to welcoming you back at the resort. Kind regards Fran

10/10 Excellent

Hai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2020
Response from Fran Ruano on 9 Mar,2020
Dear Hai Warmest greetings from Bali !! We are delighted to learn your stay was memorable and we looking forward to host your next visit to Bali. Kind regards Fran Ruano General Manager

10/10 Excellent

Stef, Dubai, UAE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 2 nights in The Sakala Resort Bali-All Suites. I arrived late, almost midnight but still was warmly welcomed by the staff. I was lucky to be chosen as the guest of the day, as they upgraded my room to a deluxe suite and the duty manager showed my suite. The room was beautiful and spacious, bed is very comfortable. The breakfast buffet is nice, many food selection. Front desk and concierge are very accommodating as always. Ms Maggie is amazing, she made sure that everything’s alright during my stay. Ms Mila also gave me a call to check how was my stay so far. Was granted the latest check out of 2pm as my flight will be leaving on the night. While waiting and before leaving for my flight, they arranged an Afternoon Tea and Coffee Experience for me at The Sakala Beach Club, food and service was great. The massage at Wellness Spa is also good and relaxing. As i am also working in customer service industry, i am impressed with their service and hospitality. Everything else was excellent! Will definitely recommend this resort. Thank you so much, Sakala Resort Bali! It was a wonderful weekend spent in Bali.
Stayed 2 nights in Feb 2020
Response from Fran on 5 Mar,2020
Dear Stef, Thank you very much for taking the time to share your pleasant stay experiences with us. It always gives us immense pleasure to receive compliments on our team, hence many thanks for acknowledging Maggie, Mila and Spa team for genuine hospitality service. Without a doubt, it will certainly encourage them in their quest for service perfection while extending genuine, caring hospitality towards all of our guests. We hope that the wonderful memories last a lifetime and we all look forward to welcoming you back to The Sakala Resort Bali on your next visit to Bali. Sincerely, Fran Ruano General Manager

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
We thought we were booking a hotel in the Noosa Dua gated area not down a side street not far from gated area. Hotel was devided by a road hidden in photos. Many facilities were turned off due to low patronage (saving money) eg spas;water falls; air conditioning in Gym; Gym equipment was faulty.Coffee, milk,knife, plates had to be requested and not replaced unless you asked.
Stayed 10 nights in Feb 2020
Response from Fran Ruano on 28 Feb,2020
Dear Valuable guest Thanks very much for staying with us at the Sakala Resort Bali. We are very sorry to hear that this occasion your experience did not meet your expectation. Regret to learn that your preference was to stay in Nusa Dua BTDC complex and not in other areas of Nusa Dua, which it is much larger than the complex itself. All our Suite Rooms provide kitchenette with electrical inductions and microwave, it gives the option to our guest to cook as well if they wish to. All the kitchen utensils, plates and cutlery are on request as per the kitchen instruction display in the room. Ounces our guest request them, our team happily will set them up. Please accept our most sincere apologies for the inconvenience you encountered in our 3rd floor of the Gym at the Cardio room, with some issue with our treadmills and AC during your stay. We are currently in the process to fix the issues. We hope to have the opportunity to welcome you back in the near future for a more enjoyable stay. Sincerely Fran Ruano

8/10 Good

Hung Duong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
We spent amazing vacation week in this hotel, staff were very friendly, good foods with reasonable price. But the hotel is far away from attraction places, normally we take about 2-3 hours to reached visited place.
Stayed 6 nights in Jan 2020
Response from Fran Ruano on 17 Feb,2020
Dear Hung Duong Thanks very much for staying with us at Sakala Resort and taking the time to rating your stay with us. We are delighted to learn you have an amazing week with us at the resort. Indeed, Bali it has developed a lot in the last few years and it carry on with new tourism areas developing every year such as Canggu. So, to visit all the beautiful areas that Bali has to offer it is necessary used car transportation. The hotel it is located in Tanjung Benoa, which it is 50 minutes away from Kuta and Semiyak, 45 minutes to Uluwuatu, 30 minutes from Sanur and 10 minutes from Nusa Dua, Indeed Bali, it is developing very fast we a lot of new areas to visit like Canggu... We looking forward to welcoming you back at our beautiful resort in the near future Sincerely Fran Ruano - General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2020
Response from Fran Ruano on 17 Feb,2020
Thanks very much for staying with us at Sakala Resort and taking the time to rating your stay with us. We looking forward to welcoming you back at our beautiful resort in the near future Sincerely Fran Ruano - General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Fran Ruano on 17 Feb,2020
Dear valuable guest We are delighted to read that you really like the resort and you have a wonderful stay with us. We looking forward to host your next visit to Bali. Sincerely, Fran Ruano - General Manager

2/10 Terrible

Baljinder

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from Fran Ruano on 17 Feb,2020
Dear Mr. Baljinder, We are sorry to see in your score that your stay did not meet all your expectations. Please accept our apologies, and we hope to have the opportunity to serve you better in the near future. Kind regards Fran Ruano - General Manager