Two main issues. 1. The bed was very uncomfortable. To be fair I do have a bad back and struggle with some beds, but this was exceptionally bad. It was very firm and uneven. Woke up with a very sore body. Typically I don't have issues with premium hotels 2. I was in a room right by the lift/elevator. This would make a loud noise every time it went up/down. I put up with it as I was exhausted. I heard someone complaining the next day about the same thing. They were leaving because it was so loud. I assume it's only select rooms, but worth noting. Otherwise the hotel was 'ok'. Staff were nice, big sized room, good location. Not sure it's four star, but good enough outside those issues.