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Reviews of Okinawa NaHaNa Hotel & Spa

4 out of 5
Okinawa NaHaNa Hotel & Spa
1-5 Kume 2 Chome, Naha, Okinawa-ken

Reviews

9.0

Wonderful

Rating 10 - Excellent. 895 out of 1513 reviews" "
Rating 8 - Good. 437 out of 1513 reviews" "
Rating 6 - Okay. 120 out of 1513 reviews" "
Rating 4 - Poor. 36 out of 1513 reviews" "
Rating 2 - Terrible. 25 out of 1513 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Arthur, Yuma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is exceptional. The staff is warm, welcoming, and customer service is impeccable.
Stayed 1 night in Apr 2024

10/10 Excellent

Arthur, Yuma

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are absolutely amazing. They are always willing to help and go above and beyond when it comes to customer service. The way that I am treated by the staff keeps me coming back. Please give my personal thank you to all of your staff - they deserve it!
Stayed 1 night in Apr 2024

10/10 Excellent

Cesar

Travelled with partner
Staff was extremely helpful and friendly, would definitely stay there again.
Stayed 1 night in Mar 2024

6/10 Okay

Sydney

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The hotel feel tired. The reception lady was nice and she’s also the one who came out and unload my luggage. I feel so bad that I unloaded them myself as she was wearing business skirt.i was late arriving and no more parking available. Ended up finding a parking area a few blocks down. So u need to arrive early if u want to have hotel parking
Stayed 2 nights in Mar 2024

10/10 Excellent

VINIQUE P

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free laundry but you got buy detergent only. Awesome, deal. The stay was awesome.
Stayed 3 nights in Mar 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a great place to stay. Very easy to get on the train. The room was nice and clean. The breakfast was very good and the staff was very helpful. The beach close by is a strange one with the bridges going over it. You could not swim in the beach there.
Stayed 2 nights in Mar 2024

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was probably old but remake was good.
Stayed 2 nights in Mar 2024

10/10 Excellent

Keiko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I
Stayed 1 night in Mar 2024

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for your care and hospitality!
Stayed 1 night in Feb 2024

6/10 Okay

Vincent

Liked: Cleanliness, amenities, property conditions & facilities
Stay was good until we were hounded out of our room at 11:30am. We had a 1pm checkout. A nice staff did apologize but it was too late, already packed and rushed out. Staff who called the room was rude, and also wrong as this room had a “vip” 1pm checkout.
Stayed 1 night in Feb 2024

8/10 Good

Chun man

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. This hotel near a bus stop ,train station, convenience store and shopping mall.
Stayed 3 nights in Feb 2024

10/10 Excellent

William

Liked: Staff & service, property conditions & facilities
I would definitely stay here again
Stayed 5 nights in Feb 2024

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and accommodation.
Stayed 1 night in Feb 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel! Beautiful room. Highly recommend.
Stayed 1 night in Jan 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were tired as we arrived from Atlanta to Tokyo to Okinawa late at night. The restaurant was about to close and they still served us delicious drinks and a wonderful steak dinner. The staff was so kind and friendly. We felt very welcomed.
Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was black bugs..my body was bitten for 3 days
Stayed 3 nights in Jan 2024

10/10 Excellent

ALVIAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Jacob

Stayed 3 nights in Dec 2023

6/10 Okay

Lee

Stayed 3 nights in Dec 2023

10/10 Excellent

Jameson, san jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy. The staff were polite and helpful. The hotel was clean, bed was comfortable and had everything we needed. I liked the location because the area was quiet and walkable to shopping and dining.
Stayed 6 nights in Dec 2023

6/10 Okay

Chu

Stayed 1 night in Dec 2023

10/10 Excellent

Fung Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

8/10 Good

Tak

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Hotel is fine. Good quality and value. Humidity give the place a musky small, I think.
Stayed 2 nights in Dec 2023

8/10 Good

Tak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Stayed 2 times on the same trip. Good service, good value . Breakfast buffet are sumptuous at 2k yen. Will stay if go back there.
Stayed 1 night in Nov 2023

6/10 Okay

Wai Chun

Travelled with partner
Liked: Cleanliness, staff & service
Hotel is clean and convenient, but has started to show its age.
Stayed 4 nights in Nov 2023

10/10 Excellent

Kah Kay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is conveniently located between two monorail stations - Kencho-mae and Asahibashi. It is a 5 minute walk from the start of Kokusaidori and a 13-minute monorail ride to Naha Airport. There is an on-site Ibsen at the basement and a lounge on level 12 with panoramic views of Naha city.
Stayed 4 nights in Nov 2023

8/10 Good

Michele

Liked: Staff & service, property conditions & facilities

10/10 Excellent

Wai Yan Mandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Helpful counter staff. Clean hotel, but walls a little thin, neighbor noise can be an issue.

8/10 Good

Pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything as expect was great including helpful staff and cleaness room. I would like to mention if there is an office or a computer and printer to use during the stay that would be prefect!
Stayed 4 nights in Nov 2023

10/10 Excellent

YanKeung

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dehumidifier in room, great buffet breakfast, free drinks in common area but parking is a bit expensive at 1500 per night
Stayed 2 nights in Nov 2023

10/10 Excellent

Alice Wong Wai Bing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
The staffs were excellent. The hotel situated at a very convenient shopping area. Clean and comfortable at a very reasonably price. Definitely will come again.
Stayed 5 nights in Oct 2023

10/10 Excellent

Lorraine K.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was welcoming and went above and beyond the call of duty to help with everything. The room was very comfortable with every amenity. The breakfast buffet was generous, with a wide variety of great things to choose from. I highly recommend this hotel. Thank you to the people who work there!
Stayed 3 nights in Oct 2023

10/10 Excellent

Mimi

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome and friendly staff!! Clean and spacious room and a nutrient dense, large variety buffet breakfast that will make the start of your day satisfied!. I’m happy with the room upgrade and resort credits I got as an Expedia Gold member. I’m a repeater and will definitely be back again.
Stayed 2 nights in Nov 2023

10/10 Excellent

YanKeung

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There's a dehumidifier in the room. Very useful after you washed clothes 🐱 Buffet breakfast has both Western and Japanese food, more than adequate.
Stayed 1 night in Nov 2023

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel. But walls are too thin and wish they had better sound proofing. I can hear people on the other side
Stayed 6 nights in Oct 2023

10/10 Excellent

boo leong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good location, only a few minute walk to monrail or main shopping district. The room is clean and the front desk is alway helpful.
Stayed 3 nights in Oct 2023

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities
The room size is spacious!

2/10 Terrible

Ridder

Disliked: Cleanliness, staff & service, property conditions & facilities
nahana review in expedia 2:00 pm my room was clean yet, it will take another hour to cleam it amazing the safeti breaks 4 times in 24 hours, I have to call the front desk four times My canon camera 400 dollars battery was stolen from the safety box
Stayed 2 nights in Oct 2023

4/10 Poor

Theodore

Stayed 1 night in Oct 2023

10/10 Excellent

Maki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurants near by. Easy access from the airport and staffs are very kind. Sadly there is extra charge to use the spa( hot spring)
Stayed 1 night in Oct 2023

6/10 Okay

Yonbom

Stayed 2 nights in Oct 2023

4/10 Poor

Peggy, kennewick

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
I chose this hotel for it being close to shopping and airport but I was surprised at how dirty our room was. The bathroom had a funky smell and the toilet dumped at least a gallon of water each time we flushed. The floors in bathroom were dirty and the carpet in the room had dust all around the edges of the wall and carpet and dust or dirt around where they keep the slippers to use during your stay. The room smelled bad also and the beds were rock hard. The cost was super inexpensive and we only stayed one night so it is what it is but if I had to do it again, I would’ve paid more for better quality.
Stayed 1 night in Oct 2023

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property is very clean and very quiet. i like the breakfast buffet so it saved me time before doing things. i hope the front desk know English better to communicate
Stayed 3 nights in Sep 2023

10/10 Excellent

Stanley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.. great breakfast options
Stayed 1 night in Sep 2023

10/10 Excellent

Eugene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks to the VIP deal, we got upgraded so the room is much bigger than most typical room sizes in Japan. The hotel is clean and maintained well. There’s an air purifier in the room which I really appreciated as I am sensitive to dust and pollen. The staff is friendly and is always greeted with a smile. The room is made up nicely and amenities are replenished daily, except the water but it’s fine as there’s a family mart just around the corner. Will definitely stay here again when we come back to Okinawa!
Stayed 6 nights in Sep 2023

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, effecient, helpful, nice location, valet parking. Breakfast and spa available, but we didn't use them.

6/10 Okay

YUJI

Liked: Staff & service
Stayed 4 nights in Aug 2023

6/10 Okay

Sara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from Naha Airport and major commercial attractions. Decent room size and good breakfast buffet. Facial treatment is finest among the spa services.
Stayed 2 nights in Aug 2023

10/10 Excellent

Yuto

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
大人2名、子供4名で宿泊したのですが、とても快適に過ごすことができました。 チェックイン後すぐに買い物に行く予定のところ、ホテルの人が変わりに荷物を部屋に運んで下さり、とても助かりました。また朝食の種類はとても豊富で、子供たちにはカキ氷が人気でした。
Stayed 1 night in Aug 2023