Interior detail

Reviews of Hotel Pakaritampu

3 out of 5
Hotel Pakaritampu
Av. Ferrocarril, 852, Ollantaytambo, Cusco

Reviews

9.2

Wonderful

Rating 10 - Excellent. 38 out of 61 reviews" "
Rating 8 - Good. 18 out of 61 reviews" "
Rating 6 - Okay. 4 out of 61 reviews" "
Rating 4 - Poor. 0 out of 61 reviews" "
Rating 2 - Terrible. 1 out of 61 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with beautiful grounds.
Stayed 1 night in Nov 2023
Response from Helga on 19 Dec,2023
Good evening Mr Geraldthank you very much for your visit and your comments, I will share it with the whole team.best regardsHelga

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel with nice grounds, quiet, good service.
Stayed 1 night in Nov 2023
Response from Helga on 19 Dec,2023
Good evening Mr GeraldThank you for your visit and your comments, I will share them with the whole team. I take this opportunity to wish you Merry Christmas best regards, Helga

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Helga on 19 Dec,2023
Good afternoonThank you for your visit, on behalf of the entire family of the Pakaritampu Hotel we wish you and your family Merry Christmas. Kind regards, Helga

6/10 Okay

Judy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Very average rather tired hotel. Disappointing service
Response from Helga on 3 Nov,2023
Good morning Ms JudyNice to greet you, thank you for your visit and your comments. We will work on itBest regardsHelga

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in the most beautiful spot; the grounds are stunning with beautiful gardens backing right up to Inka terraces. It's within walking distance (on very narrow sidewalks) to town and just a quick three minutes to the trains to Machu Picchu. The staff were wonderfully helpful and kind. The room was lovely. The restaurant was excellent. There was no down side to staying at the Pakaritampu!
Response from Helga on 29 Aug,2023
Good morning Mrs. ElizabethThank you for your visit and your nice comments, I will share them with the whole team. We are glad to hear that you enjoyed your stay.Best regardsHelga

8/10 Good

Siwei

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A rustic little hotel with beautiful gardens. Friendly staff, convenient location.
Stayed 1 night in Aug 2023
Response from Helga on 29 Aug,2023
Good morning, sir. Thank you for your visit and your comments, I will share them with the team.Best regardsHelga

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property was gorgeous, the staff were amazing and helpful, the rooms were very basic and cold despite a small heater. The breakfast was 6/10. Nice overall place to stay just stating the downsides :)
Stayed 2 nights in Aug 2023
Response from Helga on 9 Aug,2023
Good afternoon Ms LauraFirst of all thank you for your visit and your comments, we take them into account and we will work on it to improve. Best regards Helga

10/10 Excellent

luisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel, lo recomiendo para sus vacaciones solo estuve 2 días el personal y la atención muy buena. Love it
Stayed 2 nights in May 2023
Response from Helga on 28 May,2023
Sra Luisa, buenas tardesmuchísimas gracias por su visita y sus comentarios, lo compartiré con todo el equipoQue tenga buen díaHelga

10/10 Excellent

yuping

Liked: Cleanliness, staff & service, property conditions & facilities
Really beautiful backyard
Stayed 1 night in May 2023
Response from Helga on 28 May,2023
Good afternoonthank you for your visit y commentsYou have a nice day

10/10 Excellent

Judi

Stayed 1 night in Apr 2023

8/10 Good

Douglas C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place and Good Value
Beautiful grounds, large, and comfortable room although a bit dated. Great staff
Stayed 1 night in Mar 2023

10/10 Excellent

Pankaj

Stayed 1 night in Aug 2022

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a charming little town
Stayed 2 nights in May 2022
Response from Helga on 10 Jun,2022
Good morning Mr David first of all thank you for your visit and your comments. It motivates us to meet the expectations of all our guests. Good day Helga

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in May 2022
Response from Helga on 13 Jun,2022
Buenos dias sr JOhn gusto en saludarlo, gracias por su visita y su puntuación Que tenga buen dia

10/10 Excellent

Josee, Richmond Hill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Pakaritampu is a hidden gem, literally. Behind the stone wall you see on the street is this beautiful, quiet oasis. My husband and I were only there for 1 night and wish we had more time to enjoy the property. Highly recommended!
Stayed 1 night in May 2022
Response from Helga on 12 May,2022
Good evening Ms Josee Nice to greet you, a thousand thousand thanks for your comments. We are very happy about your visit Have a good day Helga

10/10 Excellent

eduardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great svc , clean rooms , outstansing customer service
Stayed 1 night in May 2022
Response from Helga on 12 May,2022
Good evening Thank you for thinking of us and your comments. We are very happy with your visit. Helga

2/10 Terrible

gilda r.

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a bedroom with 3 beds for my children and myself . We arrived around 5:30 pm. When my son went to bed , he noticed there was sand on the sheets, a lot. I called the front desk and someone came and put new sheets. It was about 11 pm. About half hour later, my daughter and I opened our beds and I found a sock, which was not mine, on the bed. My daughter found a dead bug on her bed as well. We went to the front desk , in our pjs and brought the other guest’s sock snd a picture of the dead bug. The clerk came back to our room and gave us fresh sheets. It was almost midnight so we couldn’t go to another hotel. When we were having breakfast next day at 5:45 am , the manager came to me and apologized . She offered me 200 soles for the inconvenience . I told her I was not taking 200 soles . This is a very expensive hotel in the area . The night was 720 soles . She said they could give me 50 percent . I told her I was coming back in the afternoon and wanted the credit back on my card . As I was walking out, she came to me and handed me an envelope stating thanks for your understanding and 350 soles. The whole experience was horrible . We couldn’t fall asleep thinking that the room was filted. Under the beds , there were spider webs and dust. We chose the hotel for the convenience to the train station . We had to take a train at 6:10 am. The experience was very unpleasant. I don’t see myself booking this hotel in the future . Terrible !
Stayed 1 night in Jan 2022
Response from Pakari on 10 Jan,2022
Good afternoon, a thousand apologies for the delay in responding to your comments. I am honest with you, I am very sorry and surprised by your comments. We have never had comments of that level for our services in the 22 years that the hotel has been in the market. The staff is very careful and responsible. However, we listen to her and attend to her claim with the best predisposition. By offering them a change of room, he was repeatedly apologized, 50% of the amount paid was returned. I am very sorry for the inconvenience, once again the Pakaritampu hotel team apologizes to you Have a good day The management

10/10 Excellent

Silvia E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and very nice property
Stayed 3 nights in Aug 2021
Response from Pakari on 25 Aug,2021
Dear Ms Silvia, Thank you for your comments and your visit. Best regards, Helga

10/10 Excellent

Rob

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant property. Hummingbirds outside your window in the morning. Very close to the train station, short walk into town.
Stayed 2 nights in Mar 2020
Response from Admin on 20 Mar,2020
Thank you for your visit we glad for your comments You have nice day Helga

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Geeat location to Inca ruins and to the train station that goes to Machu Picchi. Hotel does not have heat in our room. They did bring us a space heater that helped warm the room.
Stayed 1 night in Feb 2020
Response from Admin on 20 Mar,2020
Thank you for your visit, we hope you are fine Best regards Helga

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Friendly, green open spaces. Tired but spacious rooms. Floors creaked a lot and a nail ripped a sock. No tea/ coffee facilities. Close to station. 10 min walk to main centre. Breakfast ok. Expensive for what you get. Expensive dining in house.
Stayed 1 night in Jan 2020
Response from Helga on 6 Feb,2020
Thank you for your visit, we take note for your comments as sugges and we will work in it You have a nice day,

10/10 Excellent

Wei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice location, clean and comfortable
Stayed 1 night in Dec 2019
Response from Helga on 6 Feb,2020
Thank you for visit and your commets You have a nice day

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Fico on 28 Nov,2019
Thanks for staying with us! Your opinion is very important to us, we will be waiting for you again

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely setting and well decorated. Staff were courteous and very helpful. We had a lovely meal in the restaurant as well.
Stayed 1 night in Sep 2019
Response from fico on 2 Oct,2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Lovely hotel. Kind sevice. A bit rustic feeling, which might be a positive for some.
Stayed 1 night in Sep 2019
Response from fico on 1 Oct,2019
Thanks for staying with us! Your opinion is very important to us, we will be waiting for you again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay
comfortable stay. nice view of surrounding mountains, good breakfast, cozy reading room. convenient location
Stayed 1 night in Sep 2019
Response from Fico on 15 Sept,2019
Thanks for staying with us! Your opinion is very important to us, we will be waiting for you again

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was extremely helpful and even sent a car to pick us up at the airport in Cusco! Good location and one of the nicer hotels in town.
Stayed 1 night in Sep 2019
Response from Helga on 6 Sept,2019
Dear Tracy thanks for your comments, we appreciate it, I'm glad that you enjoyed your trip: Than you for your visit, Best regards,

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019
Response from Fico on 30 Aug,2019
Thanks for staying with us! Your opinion is very important to us, we will be waiting for you again

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find
Hotel was a little pricey, but loved the room, the grounds, and the service. Easy access to the train station, booked a private car though the hotel that was easy and safe. Definitely recommend.
Stayed 2 nights in Jul 2019
Response from Gerente on 21 Aug,2019
Thanks for staying with us! Your opinion is very important to us, we will be waiting for you again

8/10 Good

Mike, Fort Lauderdale, FL

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very expensive hotel, double what it's worth. But very close to the train station - 3 min walk - which makes it super convenient for a trip to Machu Picchu. The train gets there in 1.5 to 2 hours, so it saves a lot of time versus going from Cusco. Clean, free parking on premises. Decent breakfast.
Stayed 2 nights in Jul 2019
Response from Gerente on 21 Aug,2019
Thanks for staying with us! Your opinion is very important to us, we will be waiting for you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Fico on 3 May,2019
Muchas Gracias por su comentario, lo estaremos esperando nuevamente.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within close walking distance of train station and cute village with restaurants and shops. Felt very safe. Left out rental car in secured parking overnight While visiting Machu Picchu. Requested second floor room but didn’t get one. Was awoken 5 am by room over us. Overall would stay again.
Stayed 1 night in Feb 2019
Response from Fico on 6 Mar,2019
Thanks for staying with us! Your opinion is very important to us, we will be waiting for you again

8/10 Good

Arjun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for the station
Very clean and tidy. Great staff and good location for the station to take you to machu picchu. Surroundings a bit busy with traffic.
Stayed 1 night in Jul 2018
Response from Fico on 19 Sept,2018
Thanks for staying with us! Your opinion is very important to us, we will be waiting for you again

10/10 Excellent

Gary, Manchester, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful aetting
Very nice and well kept hotel. Beautiful grounda. Very nice staff. Wonderful breakast with jams that must have been made onsite. Very close and walkable to the train station.
Stayed 1 night in May 2018
Response from Fico on 9 May,2018
Thanks for staying with us! Your opinion is very important to us, we will be waiting for you again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great grounds, clean facilities, good location.
Great place with nice grounds. Was quiet, despite being near train station. We came and went on foot, but guess that it could be difficult to access by vehicle due to very terrible traffic on the road.
Stayed 1 night in Apr 2018
Response from Fico on 9 May,2018
Thanks for staying with us! Your opinion is very important to us, we will be waiting for you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only wish they had a hot tub- but we had a wonderful stay here!
Stayed 1 night in Mar 2018
Response from Fico on 3 Apr,2018
Thank you very much for your comment, we will be waiting for you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful garden and location.
We loved our stay in Ollantaytambo. This hotel arranged to pick us up at Cusco Airport. We had left our large luggage at Lima Airport Storage locker for 5 days, so we were travelling light. One day we were tired so hired a motorcycle tuk tuk for $1 US to drive us up the hill to the plaza. It was a fun ride. The staff were lovely and the front desk arrranged for a cab to take us to Moray, Pisac and Cusco ruins for a reasonable price. The hummingbirds with the long tails were very interesting. Loved this place.
Stayed 2 nights in Feb 2018
Response from Fico on 3 Apr,2018
Thank you very much for your comment, we will be waiting for you again

8/10 Good

Verified traveller

Liked: Room comfort
Comfortable room, especially after a long day at Machu Picchu. There did not seem to be a heater in the room, although one may have been provided if we had been awake enough to ask. Location is excellent, short walk to train station. Our one negative experience was trying to use the business center to print our airline boarding passes. The printer was not working and the staff at the front desk just looked at it and shrugged. Otherwise, good experience.
Stayed 1 night in Jan 2018

10/10 Excellent

Naffna, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel close to Perurail/ Incarail
Very beautiful hotel, accessible from both the city center and train station.
Stayed 2 nights in Dec 2017

8/10 Good

Laura, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful grounds and facilities
fairly new property. grounds are beautiful, lovely pool and hot tub, jacuzzi tubs in rooms. The only problem is that the hotel is rather isolated so if you don't have a car, you must eat at the hotel. Food was OK but mediocre, especially lunch.
Stayed 1 night in Oct 2017

8/10 Good

Nancy, Kent, Wa. USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful in Ollantaytambo
The grounds for the hotel are beautiful! The rooms were squeaky clean. Things to improve would be a friendlier front desk staff and a heater in the room (And probably some AC in the warmer months).
Stayed 1 night in Aug 2017

8/10 Good

Bennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

10/10 Excellent

Don, Winnipeg, MB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquil sanctuary in the right location.
The hotel is located within easy walking distance to the train station, the entrance large Incan terrace site and the central square. The Staff is eager to serve and ensured that all our needs were met promptly. The site is spacious with outdoor seating area dispersed throughout the compound. Great experience.
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic view and close to the ruins!
What a breath taking view. Felt safe with the enclosed gates and taxi service to and from the airport.Breath taking grounds.
Stayed 3 nights in Jul 2017

10/10 Excellent

Joan, Jackson, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, good staff,close to train!
Very good experience...absolutely no problems! The grounds were beautiful, the food at breakfast delicious!

10/10 Excellent

Dean, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint, unique Hotel
Feel likes you are in the desert but lots of humminbirds and beautiful flowers and plants surrounding you. We are glad we stated there.

10/10 Excellent

anda, colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place to stay
After a long day hiking Machu Pichu, the hotel was very welcoming and comfortable. Hot showers with lots of pressure. Good in restaurant was delicious!
Hotel gardens
Views of ruins
Response from Helga on 26 Aug,2016
Thank you for your good comments, and visit my country You have a nice day

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel has a lovely and spacious garden to relax in. Very convenient for taking train to Aguas Calientes for a Machu Picchu trip.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel with good location
Only about 15 mins walk to Ollantaytambo Ruins (the fortress) and 2 mins walk to the train station. Yet it is quite and comfortable.