Water park

Reviews of CoCo Key Hotel and Water Resort 

3.5 out of 5
CoCo Key Hotel and Water Resort 
7400 International Dr, Orlando, FL

Reviews

7.4

Good

Rating 10 - Excellent. 1403 out of 3569 reviews" "
Rating 8 - Good. 783 out of 3569 reviews" "
Rating 6 - Okay. 568 out of 3569 reviews" "
Rating 4 - Poor. 373 out of 3569 reviews" "
Rating 2 - Terrible. 442 out of 3569 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

CLEAVONE

Travelled with family and small children
Liked: Amenities
Pros: Water park/ pool areas were great. My kids and loved the wings and pizza. Staff did there jobs and followed rules. Cons: Room service came everyday BUT the room felts dirty, didnt allow my kids to walk on the carpet. Room could be updated a bit. They disconnect the wifi the night before we checked out.
Stayed 3 nights in Mar 2024

8/10 Good

Viktoriia, Troutdale

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
good hotel. Be prepared that you will have to ask for towels and sheets yourself. The room is clean and bright. I would gladly stay here again.
Stayed 6 nights in Mar 2024

6/10 Okay

Lacey

Travelled with family
Rooms need upgrading. Especially bathrooms. Leaking bath tub and faucet. No ventilation in bathroom
Stayed 3 nights in Mar 2024
Response from Sebastian A. on 29 Mar,2024
Thank you for sharing your feedback with us. We genuinely appreciate your insights and apologize for any inconvenience you experienced during your stay. Rest assured, we take all guest concerns seriously and will address the issues immediately. Our team is committed to ensuring that our facilities meet the highest standards of comfort and functionality for our guests. We hope to have the opportunity to welcome you back in the future for an enhanced experience.

10/10 Excellent

Lisette

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing property my child had a blast there was something for everyone. Close proximity to everything thank you for a great experience!
Stayed 2 nights in Mar 2024
Response from Sebastian A. on 26 Mar,2024
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you and your family had such a wonderful time at our hotel and that there was something enjoyable for everyone. Providing memorable experiences for our guests is our top priority, and we're delighted to know that we succeeded in doing so during your stay.We also appreciate your kind words about our convenient location. Being close to attractions and amenities adds convenience and value to our guests' stays, and we're glad this aspect enhanced your experience.Thank you again for choosing to stay with us and for your generous review. We look forward to welcoming you and your family back for another amazing experience in the future!

4/10 Poor

Joshua

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
It’s not worth the price you pay. It’s very run down and doesn’t look as glamorous as it does online. A lot of seedy characters in the area. Cleanliness wasn’t great but wasn’t horrible, but based on other reviews I can see where others may have had issues. It’s located on a noisy and busy part of the main strip with a lot of peculiar foot traffic. The cleaning staff speaks no English. The parking lot has park at your own risk signs everywhere. All in all, I felt uneasy leaving my belongings here while out at the park, been in much cleaner and put together hotels. This is not a resort by any stretch of the imagination. Spend the money at a more reputable place and breathe easier.
Stayed 3 nights in Mar 2024
Response from Sebastian A. on 26 Mar,2024
We sincerely apologize for the disappointment you experienced during your recent stay at our hotel. Your feedback is invaluable to us, and we take it seriously as we continually strive to improve our guest experience.We are actively working on improvements to address any areas in need of attention.Once again, we apologize for falling short of your expectations and for any inconvenience caused. We appreciate your feedback as it helps us to identify areas for improvement. We hope to have the opportunity to regain your trust and welcome you back for a more positive experience in the future.

6/10 Okay

ELIANA, OCOEE

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The water park and common areas are nice. They have activities that kids loved like the foam party But the rooms are really in bad shape Bathroom is dirty and the shower is rusted. Lamps dont work, door gets stuck to open, no daily housekeeping, pillows are rock hard and mattresses too, not because the are orthopedic but old and over used. The waterpark is opened to the public and anybody can access it, so forget about exclusivity. Too expensive for a no star hotel and waterpark The employees however are really nice
Stayed 2 nights in Mar 2024
Response from Sebastian A. on 26 Mar,2024
Thank you for sharing your detailed feedback about your recent stay with us. We're thrilled to hear that you enjoyed our water park and the various activities we offer.However, we sincerely apologize for the shortcomings you experienced and we are taking immediate steps to address these issues to ensure that they are rectified promptly.We greatly appreciate your kind words about our staff, and we will be sure to pass along your compliments to them. Please accept our sincerest apologies for the inconveniences you experienced, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.

10/10 Excellent

Jeannette Ivonne Romero De

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
so much fun in one place.
Stayed 5 nights in Mar 2024
Response from Sebastian A. on 25 Mar,2024
Thank you for your enthusiastic review! We're thrilled to hear that you had such a great time during your stay with us. Providing a fun and memorable experience is what we're all about, and it's wonderful to know that we hit the mark for you. We hope to welcome you back soon for more excitement and enjoyment in our hotel!

8/10 Good

Iris

Rooms are out dated but overall neat
Stayed 1 night in Mar 2024
Response from Sebastian A. on 26 Mar,2024
Thank you for your feedback regarding your stay at our hotel. We are continuously working to improve our accommodations and will take your comments into consideration to ensure a more enjoyable experience for our guests. We're glad to hear that you found the overall cleanliness satisfactory. We hope to welcome you back soon for an even better stay.

10/10 Excellent

Jennie, Cedar Rapids

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We were only at this hoelt for one night due to heading home the next morning. The room was pretty nice, and the grounds were nice and clean. We had so much fun playing in the pool and Waterpark area. Definitely wish we had more time at this hotel. Will have to stay sometime again.
Stayed 1 night in Mar 2024
Response from Sebastian A. on 25 Mar,2024
Thank you so much for taking the time to share your experience with us! We're delighted to hear that you enjoyed your brief stay at our hotel. It's fantastic to know that you had a blast at our pool and Waterpark area; we strive to provide enjoyable amenities for all our guests. We would love to welcome you back for a longer stay next time, so you can fully immerse yourself in all the wonderful experiences our hotel has to offer. Looking forward to hosting you again soon!

10/10 Excellent

Johnathan

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Sebastian A. on 25 Mar,2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
First time going and I was so satisfied! Very clean, everyone very kind. Lots of stuff to do around the hotel, DEFINITELY kid friendly. Will definitely be back.
Stayed 2 nights in Mar 2024
Response from Sebastian A. on 24 Mar,2024
Thank you so much for sharing your experience with us! We're thrilled to hear that your first visit exceeded your expectations and that you found our hotel to be clean and our staff to be kind. We take pride in providing a welcoming and family-friendly environment, and we're delighted to hear that you and your family enjoyed your time with us. We can't wait to welcome you back for another fantastic stay!

10/10 Excellent

Stephanie

Travelled with family
I love it there and we will be returning the stay there is awesome and they do a lot for the kid's.
Stayed 5 nights in Mar 2024
Response from Sebastian A. on 24 Mar,2024
Thank you very much for your glowing review! We are thrilled to hear that you had such a wonderful experience during your stay with us. Providing an exceptional experience for both adults and children is always our top priority, and we're delighted that you and your family enjoyed our amenities and services. We look forward to welcoming you back for another fantastic stay in the future!

8/10 Good

Adalberto

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was very cool place for kids. Hotel is out dated but overall clean.
Stayed 6 nights in Mar 2024
Response from Sebastian A. on 24 Mar,2024
Thank you for taking the time to share your thoughts on your recent stay at our hotel. We greatly appreciate your feedback and are thrilled to hear that you found our hotel to be a cool place for kids.Your feedback is invaluable to us as it helps us identify areas for improvement.We're delighted to know that you found our hotel to be clean overall. Maintaining a high standard of cleanliness is a top priority for us, and we're pleased that our efforts were evident during your stay.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

10/10 Excellent

Bria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 3 nights in Mar 2024
Response from Sebastian A. on 24 Mar,2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.

6/10 Okay

Stacey

Travelled with family and small children
My little one is 37” and had a band and they didn’t let him slide so we didn’t stay at the water park because it was a constant miserable battle in the splash area
Stayed 2 nights in Mar 2024
Response from Sebastian A. on 22 Mar,2024
Thank you for sharing your experience with us. We apologize for any inconvenience caused. Ensuring the safety of all our guests, especially children, is our utmost priority, and we strictly adhere to height requirements for certain attractions.We sincerely apologize for any frustration it may have caused. We continuously review our policies and procedures to ensure they align with the safety standards and provide the best experience for all guests.We appreciate your understanding and hope that despite this setback, you were able to enjoy other amenities and activities during your stay with us. If there's anything else we can do to make your future visits more enjoyable, please don't hesitate to let us know.

8/10 Good

Jeana

Travelled with family and small children
Liked: Cleanliness, amenities
Very fun time for my little ones who are 11 & 8. They love coming here for our yearly vacation. Traffic around the hotel is awful. Food takes a long time at the restaurant on the property. Food is mediocre at best. The toilets in the room clogged and wouldn’t flush easily and I heard the same issue in the room behind ours. Other than these issues if you’re looking for a fun family trip this is definitely a place you should go to.
Stayed 2 nights in Mar 2024
Response from Sebastian A. on 22 Mar,2024
Thank you for choosing our hotel for your yearly vacation and for sharing your feedback with us. We're delighted to hear that your little ones had a great time during their stay with us. It's always a pleasure to be part of creating memorable family moments.We apologize for the challenges you encountered during your visit. Please know that we take your concerns seriously, and we will address these issues with our team to ensure improvements are made.Despite these challenges, we're glad to hear that overall, you found our hotel to be a great destination for a fun family trip. We hope to have the opportunity to welcome you back again in the future and provide you with an even better experience.

6/10 Okay

Ashley

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Place was nice however amenities were lacking no body washes no hairdryer. When we requested them as well as clean towels, we were told yes but never received them.
Stayed 3 nights in Mar 2024
Response from Sebastian A. on 22 Mar,2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel to be pleasant. However, we sincerely apologize for any inconvenience you experienced regarding the amenities during your stay.We appreciate your understanding and patience in this matter. It's our goal to provide all guests with a comfortable and memorable experience, and we regret that we fell short of meeting your expectations during your visit.We hope you will consider giving us another opportunity to better serve you in the future.

10/10 Excellent

Gwen

Liked: Cleanliness, amenities, property conditions & facilities
It includes the water park
Stayed 1 night in Mar 2024
Response from Sebastian A. on 22 Mar,2024
Thank you so much for taking the time to give your review. Your feedback is truly valued and appreciated. We're thrilled to hear that you had a positive experience and that we met your expectations. Your kind words inspire us to continue striving for excellence. Thanks again for your support!

4/10 Poor

jenny

Disliked: Cleanliness, property conditions & facilities
the room is old need to be remodel water park area water is dirty
Stayed 2 nights in Mar 2024
Response from Sebastian A. on 26 Mar,2024
Thank you for your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you experienced during your visit.We understand the importance of providing a comfortable and updated space for our guests. Your comments have been duly noted, and we are actively working on plans for renovations to enhance the overall experience for our guests. We have stringent protocols in place to maintain the cleanliness and safety of our facilities.We appreciate your valuable feedback as it helps us to identify areas for improvement and strive for excellence in guest satisfaction. We hope to have the opportunity to welcome you back in the future to showcase the positive changes we are implementing.

6/10 Okay

Amber

Disliked: Cleanliness
Waterpark is nice for young children. Sheets felt greasy and disgusting. I feel fortunate I only booked one night, I could not have handled more. Whoever took photos of this place for your advertisement did an exceptional job.
Stayed 1 night in Mar 2024
Response from Sebastian A. on 19 Mar,2024
Thank you for taking the time to share your feedback with us following your recent stay at our hotel. We sincerely appreciate your comments as they provide valuable insights into areas where we can improve our services.We are delighted to hear that you found our waterpark to be enjoyable for young children. Please accept our sincerest apologies for any discomfort this may have caused you. We understand the importance of maintaining high standards of cleanliness and hygiene throughout our property, and we will take immediate steps to address any lapses in our service.Once again, we apologize for the inconvenience you experienced during your stay and thank you for bringing these matters to our attention. We hope that you will consider giving us another opportunity to provide you with the exceptional service and accommodations that we are committed to delivering.

8/10 Good

Pablo De Jesus, lynn

Liked: Cleanliness, property conditions & facilities
Everything was great accept for some reason when it was time to charge my phone the outlets took two hours To charge them which I think it's more of a florida thing
Stayed 2 nights in Mar 2024
Response from Sebastian A. on 19 Mar,2024
Thank you for sharing your feedback with us. We're delighted to hear that overall your experience was great. We apologize for any inconvenience. We appreciate your understanding and hope to welcome you back for an even more enjoyable stay in the future.

10/10 Excellent

perry

Liked: Cleanliness, property conditions & facilities
Loved the stay, only feedback was the lack of microwave in the room.
Stayed 3 nights in Feb 2024
Response from Sebastian A. on 19 Mar,2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that you loved your stay at our hotel. We appreciate your suggestion, your input is valuable to us as we continually strive to enhance our guests' experiences. We will certainly take this into consideration for future improvements. We hope to have the opportunity to welcome you back soon for another memorable stay.

8/10 Good

Andres

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sebastian A. on 19 Mar,2024
Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We sincerely appreciate your input as it helps us identify areas where we can improve our services and facilities to better serve our guests.

2/10 Terrible

ANAELYS

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sebastian A. on 19 Mar,2024
Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We sincerely appreciate your input as it helps us identify areas where we can improve our services and facilities to better serve our guests.

6/10 Okay

JASON

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I do want to say the staff are absolutely lovely. The condition of this place is very run down. Shower is super slow draining, grout is dirty. Beds are comfortable, pool and slides are just ok. Helicopters constantly fly overhead and seemed to be in a run down section of town… I felt like I was in a bad section of town and did feel a bit unsafe.
Stayed 1 night in Mar 2024
Response from Sebastian A. on 19 Mar,2024
Thank you for sharing your feedback with us, and we're glad to hear that you found our staff to be lovely. We're sorry to hear that you felt uncomfortable during your stay due to the helicopters flying overhead. We want to clarify that the helicopters are not affiliated with our hotel but rather from a nearby attraction.Regarding your concerns. please accept our sincerest apologies for any inconvenience you experienced. We take cleanliness and maintenance very seriously, and we will address the issues you mentioned with our teams to ensure that they are resolved promptly.We understand the importance of providing a safe and welcoming environment for our guests, and we regret that you didn't feel entirely secure during your stay. Please know that our property is located in a safe area, and we have security measures in place to ensure the safety of our guests.Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. We will use your comments to make improvements and provide a better experience for future guests. We hope you will consider giving us another chance to exceed your expectations during a future visit. If there's anything else we can do to address your concerns or make your next stay more enjoyable, please don't hesitate to contact us directly.

10/10 Excellent

Helen

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Kids had a blast!
Stayed 2 nights in Mar 2024
Response from Sebastian A. on 19 Mar,2024
Thank you for sharing your experience with us! We're thrilled to hear that your kids had a blast during their stay at our hotel. Providing a fun and memorable experience for families is always our goal. We hope to welcome you all back soon for more unforgettable moments together! We're here to ensure your next visit is just as enjoyable.

2/10 Terrible

Edmerandy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived we immediately booked a different hotel. Spend an extra 200 and stay in a better hotel. The water park is ok but not worth the entrance fee. Overall I do not recommend. The rooms smelled moldy the shower didn’t fully turn off and the bathroom door had a handle that kept falling off
Stayed 3 nights in Mar 2024
Response from Sebastian A. on 19 Mar,2024
We're truly sorry to hear about your experience during your recent stay at our hotel. Your feedback is extremely valuable to us, and we apologize for any inconveniences you encountered.Please know that we take your concerns seriously, and we will address them promptly to ensure that they are resolved for future guests. We understand the importance of providing a comfortable and enjoyable stay, and we regret that we fell short of meeting your expectations. Your comments will be shared with our team as we continuously strive to improve our services and facilities. We appreciate your honesty and hope to have the opportunity to regain your trust during a future visit.

2/10 Terrible

Thania

I would not recommend this place ! 1 - no room service 2- breakfast buffet was a mess this morning, no coffee - no orange juice - no syrup also had to wait 20 min for waffles since no one watching station and everything was out. 3- bar area also a mess waited 30 min- no mint for mojito then ask for a piña colada no product for it and then asked for a strawberry Margarita also no product . 4- towels always out my pool area 5-don't even bother ordering food. It would take 45 minutes to an hour and then they will tell you that they out of wings.
Stayed 2 nights in Mar 2024
Response from Sebastian A. on 19 Mar,2024
We appreciate you taking the time to share your experience with us, and we're truly sorry to hear about the disappointments you encountered during your stay. Your feedback is incredibly important, and we apologize for falling short of your expectations.Please know that your feedback is taken seriously, and we will use it to make necessary improvements to enhance the overall guest experience. We hope you will consider giving us another chance to provide you with the excellent service and accommodations that we strive to offer.

10/10 Excellent

sujeily

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I loved absolutely everything about my stay here at coco key hotel , there’s only one thing I didn’t like and it was the tv not being able to use Netflix.
Stayed 3 nights in Mar 2024
Response from Sebastian A. on 17 Mar,2024
Thank you so much for your glowing review! We're thrilled to hear that you loved everything about your stay at Coco Key Hotel. Your satisfaction is our top priority, and we're delighted that we could provide you with a memorable experience.We'll definitely look into this matter further to see if there's a way we can improve upon it for future guests.Once again, thank you for choosing Coco Key Hotel, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future!

8/10 Good

Charlene

Travelled with family
The property was surprisingly clean. The pool closing at 9pm on spring break was a bummer. And the check in staff Raymond was super rude, not friendly at all.
Stayed 2 nights in Mar 2024
Response from Sebastian A. on 17 Mar,2024
Thank you for sharing your feedback with us. We're pleased to hear that you found our property to be clean; maintaining a clean and welcoming environment for our guests is a top priority for us.Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. We apologize for any inconvenience caused. We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience. Thank you for choosing our hotel.

4/10 Poor

Cheze

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Cockroaches in room, smelly hallways and room, no windows to open to air out the room. Overall a dingy disgusting room
Stayed 7 nights in Mar 2024
Response from Sebastian A. on 17 Mar,2024
We are deeply sorry to hear about your experience during your recent stay at our hotel. Please accept our sincerest apologies. This is certainly not the standard of cleanliness and comfort that we strive to uphold.The issues you've mentioned are concerning, and we take them very seriously. Rest assured, we have already initiated a thorough investigation and are implementing immediate corrective measures to address these issues and prevent them from recurring in the future.We hope you will give us another opportunity to regain your trust and provide you with the exceptional experience you deserve. Please feel free to reach out to us directly if there's anything else we can do to make amends for your recent experience.

6/10 Okay

Jordan, Reading

Travelled with family
Disliked: Cleanliness
Great location. Friendly staff. Pool park was ok, two slides shut down. Cloudy pool water. But my son had fun. Arcade was clean but overpriced. Buffet breakfast was crowded with families and limited seating. Food was subpar. Room appeared clean but had musty mildewy smell. I booked it for the kid and he had fun. Hotel could use some updates.
Stayed 1 night in Mar 2024
Response from Sebastian A. on 17 Mar,2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that you appreciated our hotel's great location and friendly staff. We apologize for any inconvenience caused, we'll address these issues promptly to ensure a better experience for our guests. We appreciate your patronage and hope to welcome you back for an improved experience in the future.

10/10 Excellent

Yesely

Travelled with family
Liked: Cleanliness, property conditions & facilities
This is a great hotel for the kids to have fun in their waterpark, their room is clean , they also have a restaurant which is good that way you dont need to go out to buy food!
Stayed 1 night in Mar 2024
Response from Sebastian A. on 15 Mar,2024
Thank you for taking the time to share your experience! We're thrilled to hear that you and your family enjoyed our hotel. Your kind words mean a lot to us, and we hope to welcome you back for another memorable stay in the future!

6/10 Okay

Tiffany

Liked: Cleanliness, property conditions & facilities
I like how the resort was kid friendly and also had food places on the property
Stayed 4 nights in Mar 2024
Response from Sebastian A. on 15 Mar,2024
Thank you for your review! We're thrilled to hear that you enjoyed our resort's kid-friendly environment and the convenience of having food options available on the property. Providing a family-friendly atmosphere and offering a variety of dining choices are important to us, and we're delighted that you appreciated these aspects of your stay. We hope to welcome you back again soon for another wonderful experience!

10/10 Excellent

George

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property is awesome.
Stayed 2 nights in Mar 2024
Response from Raymond S. on 16 Mar,2024
Dear George,Thank you for your feedback! We are delighted to hear you had a memorable stay with us. We appreciate you for making this your home away from home. We hope to see you again in the future!Warmest Regards, Coco Key Resort & Waterpark guest services team

6/10 Okay

Samantha

Stayed 3 nights in Mar 2024
Response from Raymond S. on 16 Mar,2024
Dear Samantha,Thank you for taking the time to address the highlights and lowlights of your stay. We would like to start by apologizing that your stay did not meet the expectations we strive to provide all of our guests. The information provided, will serve as a training tool and help us improve our quality for all guests. We thank you for choosing Coco Key Resort and Waterpark. Warmest Regards, Coco Key Resort & Waterpark Guest Services team

10/10 Excellent

Amy

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had an excellent time at Coco Key! The property was clean, communication was good, and staff was friendly and helpful. Only thing that wasn’t super was that there was a lot of litter outside around the hotel/fence area of the parking lot. But in general, it was a well-maintained, clean, well-run hotel.
Stayed 2 nights in Mar 2024
Response from Sebastian A. on 15 Mar,2024
Thank you so much for taking the time to share your experience at Coco Key! We're thrilled to hear that you had an excellent time during your stay. Your kind words about the cleanliness of our property, good communication, and friendly staff mean a lot to us. We apologize for any inconvenience caused. We take cleanliness seriously and will address this issue promptly to ensure a more enjoyable experience for our guests in the future. We truly appreciate your feedback and hope to welcome you back for another fantastic stay soon!

10/10 Excellent

vanessa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sebastian A. on 15 Mar,2024
Thank you sincerely for taking the time to provide feedback regarding your recent stay at Coco Key. Your review is greatly appreciated.

2/10 Terrible

Jaquan, Linwood

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
horrible
Stayed 2 nights in Mar 2024
Response from Sebastian A. on 15 Mar,2024
We are deeply sorry to hear your experience during your stay at our hotel. Providing excellent service and ensuring our guests have a comfortable and enjoyable stay is our top priority, and it's disheartening to learn that we fell short of your expectations. Please know that we are committed to improving and providing the best possible experience for our guests, and we sincerely apologize for any inconvenience you may have experienced.

10/10 Excellent

Graciela

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Sebastian A. on 14 Mar,2024
Thank you very much for taking the time to share your feedback with us.

10/10 Excellent

serina

Liked: Cleanliness, amenities, property conditions & facilities
This resort was more than I can ask for! Plenty of things to do for families
Stayed 7 nights in Mar 2024
Response from Sebastian A. on 14 Mar,2024
Thank you for taking the time to share your experience with us! We're delighted to hear that you had such a wonderful time at our resort. Providing a wide range of activities for families is a top priority for us, and we're thrilled that you found plenty of things to do during your stay. Your satisfaction is our ultimate goal, and we hope to have the opportunity to welcome you and your family back for another fantastic stay in the future.

8/10 Good

Lisa

Travelled with family and small children
Liked: Cleanliness, amenities
The bartender was the best!
Stayed 1 night in Mar 2024
Response from Sebastian A. on 14 Mar,2024
Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed the service provided by our bartender. We take great pride in delivering exceptional customer service, and it's wonderful to know that our team member made your visit memorable. Your kind words will be passed along to our staff, and we look forward to welcoming you back to our hotel in the future.

6/10 Okay

Andrea, Tampa

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room located by the waterpark was VERY loud. Resort/hotel needs drastic updating. Rooms are old. AC didn’t work well. Though everything was clean. It is in the bargain hotel range. We probably will not return. We were looking for more of a resort-type property with better, newer amenities
Stayed 2 nights in Mar 2024
Response from Sebastian A. on 14 Mar,2024
We sincerely appreciate you taking the time to share your experience with us. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences.Please accept our apologies for any inconvenience caused. We understand the importance of providing a comfortable and enjoyable environment for our guests, and we are disappointed to learn that we fell short on this occasion.Once again, thank you for your feedback, and we hope to have the opportunity to better serve you in the future. If you have any further comments or concerns, please do not hesitate to reach out to us directly.

8/10 Good

emily, riverton

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was so rude! All except 1 and they kept asking us every ten minutes when we were leaving over and over again they were so rude it’s not like we could control when our ride showed up. They were really snappy with us when we checked in and they talked down to us not a nice place. Every question we asked they answered it as if we were idiots. The waterpark was cool the hotel room was OK. The towels were more like a dish cloth. They were so small and thin.
Stayed 1 night in Mar 2024
Response from Sebastian A. on 14 Mar,2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the negative interactions you experienced with our staff. Providing exceptional customer service is a top priority for us, and we regret that we fell short of meeting your expectations in this regard.Once again, we apologize for the shortcomings you experienced during your stay. We value your feedback as it allows us to identify areas for improvement and to enhance the overall guest experience. Should you choose to stay with us again in the future, we hope to provide you with a much more positive and enjoyable experience.

10/10 Excellent

Rebecca

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Awesome water park and close to shops and good! Definitely would stay again!
Stayed 2 nights in Mar 2024
Response from Sebastian A. on 11 Mar,2024
We're thrilled to hear that you enjoyed our awesome water park and found our hotel conveniently close to shops and other amenities. It's wonderful to know that you had a great experience, and we truly appreciate your positive feedback. We look forward to welcoming you back for another stay in the future. We're here to ensure you have an amazing stay every time. Thank you for choosing our hotel!

10/10 Excellent

Paulina, Etobicoke

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Coco Key Resort was a wonderful stay for my family as we traveled to Orlando for my sons birthday. It has everything in one place including a water park. Walking distance to restaurants, activities and more along international drive. Not too far from places like Disney, sea world etc. I would definitely recommend for families. Guest services was so helpful and accommodating
Stayed 6 nights in Feb 2024
Response from Sebastian A. on 10 Mar,2024
Thank you so much for taking the time to share your positive experience at Coco Key Resort! We're thrilled to hear that your family had a wonderful stay.We're delighted that our guest services team could enhance your experience. Our goal is to provide exceptional service, and it's rewarding to hear that we met your expectations.

8/10 Good

Govindbhai

Stayed 2 nights in Mar 2024
Response from Sebastian A. on 11 Mar,2024
Thank you so much for your review!

6/10 Okay

Thi thu huyen

Disliked: Cleanliness
Room are so dirty and old
Stayed 1 night in Mar 2024
Response from Sebastian A. on 10 Mar,2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience you experienced with the cleanliness and condition of the rooms. Your comments are of great concern to us as we strive to provide a comfortable and pleasant environment for our guests.Our goal is to provide a positive and enjoyable experience for all our guests, and we are committed to learning from your feedback.

6/10 Okay

Louise

Travelled with family and small children
The front desk people were super nice! But as for the rest of the individual at the water resort themselves, complete rudeness. I went to get a drink at the bar on two separate occasions, one is was just the of us the lady (bartender) just looked at me, didn’t even acknowledge my presence or nothing after 15 minutes I just ended walking away. The second occasion everyone before me was already served, there was a gentleman who came to sit at the bar a couple minutes after me (he was served before me), there was a bartender with an Afro he too ignored me, he even went as far to serve everyone who came after me, when I brought it up to his attention, he just proceeded to tell me to wait, but I was already waiting for 15 I ended up walking away again. Overall I recommend this place for the kids nothing more nothing less. Their staff needs a major training upgrade on customer service
Stayed 1 night in Mar 2024
Response from Sebastian A. on 10 Mar,2024
Thank you for sharing your feedback with us. We sincerely apologize for the negative experiences you encountered during your stay. Your comments are invaluable to us as we continuously strive to improve our services. We will address this issue promptly with the team to ensure it doesn't happen in the future.

6/10 Okay

Steve

Travelled with family and small children, Travelled with group
Liked: Amenities
First time staying and playing here. Pros: Staff are friendly Water park fun for little kids Hotel/Water park area seems well kept and clean Cons: One of the first thing you notice after you check-in and walk outside to get to your rooms is the bad smell. Not sure what that is coming from but needs to change. Bathrooms are dark and needs more lighting. Cockroaches were found in our room to welcome us when we arrived(our room was on the first floor)
Stayed 1 night in Mar 2024
Response from Sebastian A. on 9 Mar,2024
Thank you for sharing your experience with us, and we appreciate both your positive comments and your concerns. We're delighted to hear that you found our staff friendly and enjoyed the water park for little kids. It's always our goal to provide a clean and well-maintained environment for our guests.However, we sincerely apologize for the inconveniences you encountered during your stay.Please be assured that we take your feedback seriously, and we are actively addressing these issues to ensure they do not happen in the future. We have taken immediate steps to investigate and rectify the concerns raised