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Location was amazing and staff was generally friendly. However, the room was the most terrible room I have ever stayed in - fleas on my bed, stained towels even after I requested for new clean ones, flooding in the room when I woke up. Overall musty smell and damp room, room in bad condition. But at least the bed was clean.
Stayed there for two nights, the room was humid and smelled as though the windows were never opened. Obviously only spot cleaned, you can see thick dust in some areas. Paint peeling off in some areas. Sheets were stained so we asked to be given a new set. The staff obliged and it is the reason why I rated the hotel with two stars. The staff were very helpful and friendly.
It does it’s job if you only use it to sleep there as it’s one of the less expensive hotels in the area (prices are obviously high because of the amusement parks).
Laura
Stayed 2 nights in Mar 2024
Response from Front Desk on 18 Apr,2024
Thanks for your review, we are sorry to know that yout experience was not the best, your feedback is very important for us and help us to identify problems, we are continually working on improving our service.
2/10 Terrible
Althea
26 Mar,2024
Althea
Stayed 1 night in Mar 2024
6/10 Okay
teresita
25 Mar,2024
Disliked: Cleanliness
I like that everything is near universal studios and volcano bay . You get what you pay for the rooms were okay .
teresita
Stayed 4 nights in Mar 2024
8/10 Good
Vivian, Homestead
Travelled with family
25 Mar,2024
Liked: Cleanliness, staff & service, amenities
Excellent location for vacations in orlando thinking about going to universal.
Old, dirty hotel. Pictures do not show the actual condition of the hotel (good photoshop). Do not recommend.
Tomasz
Stayed 2 nights in Mar 2024
Response from Front Desk on 17 Apr,2024
Thanks for your review, we are sorry to know that yout experience was not the best, your feedback is very important for us and help us to identify problems, we are continually working on improving our service.
The walls were stained, the bathroom had no tissue. The toilet wouldn’t flush and kept running. I didn’t feel comfortable showering nor sleeping in the bed. Thankful it was only 1 night. This place can be 10 times cleaner for the price of the room. The halls smelled
Komlan Victorio
Stayed 1 night in Mar 2024
Response from Front Desk on 17 Apr,2024
Thanks for your review, we are sorry to know that yout experience was not the best, your feedback is very important for us and help us to identify problems, we are continually working on improving our service.
6/10 Okay
Edmard
Travelled with family
16 Mar,2024
Liked: Amenities
There were a noise in the toilet the have to fix it.
Edmard
Stayed 2 nights in Mar 2024
Response from Front Desk on 15 Apr,2024
Thanks for your review, your feedback is very important for us and we are sorry to know that yout experience was not the best, we are continually working on every detail to improve our service.
2/10 Terrible
Ashley
Travelled with family and small children, Business traveller
Terrible conditions. No towels, no working tv. Very dirty. Floor coming up in spots. Stained linens.
Tracey
Response from Front Desk on 14 Apr,2024
Good afternon, we are sorry to hear that you experience at the hotel was not the best, we appreciate your feedback, we are continually working on improving our service every day.
8/10 Good
John
8 Mar,2024
Liked: Cleanliness
John
Stayed 1 night in Mar 2024
Response from Front Desk on 15 Apr,2024
Thanks for your review! We are glad that you ejoyed your stay at Floridian Express!
Thanks for your review, your feedback is very important for us and we are sorry to know that yout experience was not the best, we are continually working on every detail to improve our service.
10/10 Excellent
Alessandro
4 Mar,2024
Liked: Cleanliness, staff & service
Alessandro
Stayed 1 night in Feb 2024
Response from Front Desk on 15 Apr,2024
Thanks for your review! We are happy to know that you liked your stay at Floridian Express!
8/10 Good
Mayank
Travelled with family
3 Mar,2024
Nice location for a convenient price point. We got fairly clean room.
Mayank
Stayed 3 nights in Feb 2024
Response from Front Desk on 15 Apr,2024
Good afternoon, we are glad to know that you enjoyed your stay at Floridian Express Hotel! We hope to host you again!
6/10 Okay
Getho
2 Mar,2024
Disliked: Staff & service
It's was good experience
Getho
Stayed 2 nights in Feb 2024
Response from Front Desk on 15 Apr,2024
Good afternoon, we are glad to know that you liked your stay at the Floridian Express, we hope to host you again in the future!
Good afernoon, we glad to hear that you enjoyed your stay at the hotel! We hope to host you again in a next opportunity
8/10 Good
Jonathon
Business traveller
23 Feb,2024
Liked: Staff & service
Only stayed in this hotel for one night so not really a fare reflection. It did the job after a long journey. Bed was comfortable. In my opion hotel dated and in need of some tlc. Hotel staff very polite.
Jonathon
Stayed 1 night in Feb 2024
Response from Front Desk on 14 Apr,2024
Good afternoon, we are glad to hear that you enjoyed your stay at the hotel! We hope to host you again in another opportunity.
Excellent location, but... the refrigerator in the room was leaking and made a puddle of water on the floor, the bathroom sink still had residue from the last guest's beard, the bathroom curtain was torn. I went to reception to ask for a cloth to dry the puddle of water and they told me they didn't have any.
Maria Teresa
Stayed 2 nights in Jan 2024
Response from Front desk on 7 Feb,2024
Thank you for your feedback. We are disappointed to learn that your stay was not as positive as we would have hoped. We always encourage our guests to reach out to us directly if there is anything we can do to make your stay a more pleasurable one. Please know, our management team takes our guests feedback very seriously and would work hard to fix the issues you encounter.
Dirty. We checked in went to the room and then came back down asked for a refund and left.
Megan
Stayed 1 night in Jan 2024
Response from Front desk on 7 Feb,2024
Thank you for sharing your experience with us. We truly apologize about the issues you encountered during your stay. The experience you described in this review is below the standards we adhere to, so we are very sorry to have let you down.
This place has to be one of the worst places I have ever stayed at. The place was dirty. I found at least 5 different long black hairs on my bed sheets. ( I have blond hair) There was a spot of blood on my sheets. The bathrooms where so gross. It smelled like someone was smoking pot non stop when we walked down the hall to get to our room.
It was just a horrible experience all together. we will not be staying at this hotel ever again.
Shawna
Stayed 2 nights in Jan 2024
10/10 Excellent
ARLENE, gurabo
Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Wouldn't recommend. The bathrooms have mold and the bathroom tub backed up. The toilet didn't flush, thankfully my husband fixed it. The smoke alarm in the room randomly goes off at 7am. The front desk never came to fix it.