Bar (on property)

Reviews of Orlando Palms Hotel

2.5 out of 5
Orlando Palms Hotel
8601 S Orange Blossom Trl, Orlando, FL

Reviews

7.0

Good

Rating 10 - Excellent. 469 out of 1321 reviews" "
Rating 8 - Good. 304 out of 1321 reviews" "
Rating 6 - Okay. 170 out of 1321 reviews" "
Rating 4 - Poor. 144 out of 1321 reviews" "
Rating 2 - Terrible. 234 out of 1321 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Christopher

Liked: Staff & service, amenities
Pros: Staff were very nice and professional. Had issue with toilet and was resolved by maintenance immediately. Cons: Pool was not clean. Rooms need remodeling and carpet has strong odor.
Stayed 1 night in Mar 2024

6/10 Okay

Juana

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024

2/10 Terrible

Megan

Disliked: Cleanliness, property conditions & facilities
The exterior door to the hotel was broken off and dangling from the frame. The hallways look in disrepair, scary even. I saw many roaches in the bathroom when I went to shower in the morning. Thankfully I was only there about 5hrs in between flights - terrible!
Stayed 1 night in Mar 2024

4/10 Poor

Mary

Disliked: Cleanliness, staff & service, property conditions & facilities
Our room was old looking. Had a motel smell, the walls and ceiling paint was peeling! The toilet was clogged! We spoke to the front desk about the situation, she said she couldn’t switch our room and was told that someone will check it out but no one came.
Stayed 1 night in Mar 2024

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean. The rooms were really nice, we had a short stay but the location was great and only 10 minutes from the airport. We would stay here again.
Stayed 1 night in Mar 2024

10/10 Excellent

Dale, Palmyra

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean, comfortable, and just we were looking for. We were only there for a short night as we had an early flight out the next morning, but it was only a 15 minute drive for here to the airport. Just what we needed. The staff at the front counter was pleasant and helpful. There were plenty of food options nearby. I would certainly stay here again.
Stayed 1 night in Mar 2024

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like my reservation being changed without my approval.
Stayed 1 night in Mar 2024

8/10 Good

GEOFFREY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here
Stayed 4 nights in Mar 2024

6/10 Okay

Roshanda

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very good people we had a great time
Stayed 2 nights in Mar 2024

6/10 Okay

EDGARDO

Disliked: Cleanliness, staff & service, amenities
Good price per night rate and good location. The front desk service needs to improve the attention. My room carpet has a lot of paint drops, it looks like dirty carpet. I recommend to remove this drops.
Stayed 1 night in Mar 2024

8/10 Good

Shayne

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an early trip and needed a place to crash for the night . It was a nice property close to the airport. Helpful and friendly staff. The room was very nice and the bed was soft . For a good place for a night or two it’s a good choice .
Stayed 1 night in Mar 2024

2/10 Terrible

Rick

Stayed 5 nights in Feb 2024

10/10 Excellent

Dustin Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and willing to give suggestions of things to do around town
Stayed 3 nights in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
If your looking for a reasonable CLEAN hotel without all the extra glamour this place is it.. highly recommend
Stayed 1 night in Feb 2024
Response from GA on 27 Feb,2024
Thank you for the great review, we hope to see you again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GA on 27 Feb,2024
Thank you for the nice review, we hope to see you again soon!

6/10 Okay

Dereck

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It seemed that a fixture may have been removed from the main room, but the cleanup was poorly done. The light fixture in the bathroom had no cover and made a strange noise when it came on. This was probably a really nice hotel in the 80's. Needs a lot of updating. The staff was great, very pleasant, and easy to talk with.
Stayed 1 night in Feb 2024

6/10 Okay

Rachel

Travelled with partner
Disliked: Staff & service
No breakfast. No ‘do not disturb’ sign in the room. No coffeemaker in room. Tv channels not coming in nor any info or menu button on remote.
Stayed 7 nights in Feb 2024

8/10 Good

Arthur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a good size and reasonably clean. Bathroom could have been better as far as the cleaning. Beds were way too soft for us (personal preference) but the bedding was very clean and fresh. Had good size fridge and TV but was lacking a microwave. Had a Dunkin Donuts and McDonalds next door Decent value for the money. Was a little disappointed that we found two small roaches the morning we were leaving. Seems be be the norm for Florida middle of the rang accommodation. Overall though reasonable for what we paid
Stayed 2 nights in Feb 2024
Response from GA on 27 Feb,2024
Thank you for the nice review, we hope to see you again soon!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from GA on 27 Feb,2024
Thank you for the nice review, we hope to see you again soon!

8/10 Good

ronald

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from GA on 27 Feb,2024
Thank you for the nice review, we hope to see you again soon!

2/10 Terrible

David

Stayed 1 night in Feb 2024

8/10 Good

Horace

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from GA on 19 Feb,2024
Thank you for your good review. We hope to see you soon.

10/10 Excellent

Yaffert

Liked: Cleanliness, staff & service, property conditions & facilities
Negcio
Stayed 1 night in Feb 2024
Response from GA on 17 Feb,2024
Thank you for your nice review. We hope to see you again soon.

10/10 Excellent

Katerina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean&quiet!
Stayed 1 night in Feb 2024
Response from GA on 17 Feb,2024
Thank you for your nice review. We hope to see you again soon.

6/10 Okay

Jennifer

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from GA on 17 Feb,2024
Thank you for your nice review. We hope to see you again soon.

8/10 Good

Etzon

Liked: Cleanliness, staff & service, property conditions & facilities
Near Orlando mall
Stayed 1 night in Feb 2024
Response from GA on 10 Feb,2024
Thank you for the nice review. We hope to see you soon.

10/10 Excellent

Jean, Brockviile

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and simple with no frills but the staff were super friendly. The hotel was exactly what we needed for an overnight stay before heading to the airport.
Stayed 1 night in Feb 2024
Response from Danielle on 4 Feb,2024
Thank you so much for your review! We are so happy to see you enjoyed your time with us! We look forward to welcoming you again someday, thank you again!

8/10 Good

Svetlana

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is ok for the price charged. Location is very close to highway and walking distance to McDonald's, Dunkin donuts. Located near car dealership. Room is semiclean. I found somebody's hair on the pillows and crumbles on the floor. We booked over month prior but were send to all the way to the other wing of the hotel. Stayed for 1 night only- kids competition.
Stayed 1 night in Feb 2024
Response from GA on 10 Feb,2024
Thank you for the nice review. We hope to see you soon.

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was Great
Stayed 1 night in Jan 2024
Response from GA on 3 Feb,2024
Thank you for the outstanding rating. We hope to see you again.

6/10 Okay

Jose manuel

Liked: Staff & service
Disliked: Property conditions & facilities
A little outdated for $180 Make up pictures in the add
Stayed 1 night in Jan 2024
Response from GA on 31 Jan,2024
Sorry about your experience, we will bring it to the team to learn and improve all outcomes.

8/10 Good

Luisa

Liked: Cleanliness, staff & service, amenities
Perfect for a quick stay between flights. Rooms are a little dated but comfortable beds and very friendly and efficient front of house staff.
Stayed 1 night in Jan 2024
Response from GA on 30 Jan,2024
Thank you for the nice review and for staying with us. We hope to see you again.

8/10 Good

Gregory

Stayed 1 night in Jan 2024
Response from GA on 30 Jan,2024
Thank you for the nice review and for staying with us. We hope to see you again.

2/10 Terrible

wayval

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from GA on 31 Jan,2024
Sorry about your experience, we will bring it to the team to learn and improve all outcomes.

10/10 Excellent

Marlyn

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very respectful staff
Stayed 2 nights in Jan 2024
Response from GA on 30 Jan,2024
Thank you for the nice review and for staying with us. We hope to see you again.

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic for 1 night clean room, good wifi, nothing fancy, clean sheets and a good business center to work at. Exactly what I was expecting
Stayed 1 night in Jan 2024
Response from GA on 30 Jan,2024
Thank you for the nice review and for staying with us. We hope to see you again.

2/10 Terrible

Jonathan

Stayed 1 night in Jan 2024
Response from GA on 10 Feb,2024
Sorry for your experience, can you please tell us what went wrong so we can improve our means. Thank you

8/10 Good

Dang, Buffalo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Florida Mall with Lynx Bus stop right in front of property so easy access for people with no car from airport and to International Drive and Premium Outlet etc.
Stayed 1 night in Jan 2024
Response from GA on 30 Jan,2024
Thank you for the nice review and for staying with us. We hope to see you again.

4/10 Poor

ENRIQUE

Stayed 5 nights in Jan 2024
Response from GA on 31 Jan,2024
Sorry about your experience, we will bring it to the team to learn and improve all outcomes.

6/10 Okay

jason

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GA on 10 Feb,2024
Thank you for the nice review. We hope to see you soon.

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Orlando palms hotel because I needed a last minute place to stay as my flight got pushed til the following day. Very affordable and super convenient location, about a 10 minute ride to the airport. They were also super accommodating about me checking in pretty late. The ladies at the front desk were so friendly and helpful. The room itself and amenities were a bit outdated, but perfectly okay. Great deal and great experience!
Stayed 1 night in Jan 2024
Response from GA on 30 Jan,2024
Thank you for the nice review and for staying with us. We hope to see you again.

2/10 Terrible

Rachel

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We were very thankful to have a room to go to after a fun filled day at one of the parks. When we arrived in the room it was so moldy stinky and the carpet was damp. We had to spray perfume to remain and this definitely changed the experience. We could not allow the toddler off the bed to play. The staff was pleasant upon our arrival and the lobby looked clean
Stayed 1 night in Jan 2024
Response from Lupe on 15 Jan,2024
Thank you for your feedback! We apologize for the inconvenience you incurred. Were you able to reach out to our front desk agents regarding these issues? We would have been more than happy to assist you and get you into another room so that you would not have to stay in a room in this condition. We hope that you will give us another opportunity at another time that you are visiting. Thank you!

8/10 Good

Ryan

Stayed 2 nights in Jan 2024
Response from GA on 3 Feb,2024
Thank you for the nice rating, we're glad you had a good experience. We hope to see you soon.

10/10 Excellent

Evelyn

Travelled with family
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Lupe on 15 Jan,2024
Thank you for the score! We would love to hear your input on giving us this score, so that we are aware of anything we can do to improve.

10/10 Excellent

Lina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lupe on 15 Jan,2024
Thank you for the score! We are glad you enjoyed your stay with us! We look forward to seeing you again!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Jan 2024
Response from Lupe on 15 Jan,2024
Thank you for the score! We would love to hear your input on giving us this score, so that we are aware of anything we can do to improve.

10/10 Excellent

Peterson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lupe on 15 Jan,2024
Thank you for the score! We would love to hear your input on giving us this score, so that we are aware of anything we can do to improve.

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from GA on 3 Feb,2024
Thank you for the outstanding rating. We hope to see you again.

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at this hotel is so friendly and caring! Very nice and clean, location is perfect! Will definitely be staying here anytime we are in Orlando
Stayed 3 nights in Jan 2024
Response from Lupe on 10 Jan,2024
Thank you for your feedback! We are here to assist our guests and make your stay enjoyable! We hope to see you again soon!

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities
I love that it is next to Dunkin Donuts. I will stay here every time I have a layover in Orlando. Lydia is the best! So friendly and helpful.
Stayed 1 night in Dec 2023
Response from Lupe on 10 Jan,2024
Thank you for your feedback! We are glad to see that Lydia was a great help to you during your stay! We hope to see you again soon!