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Reviews of Holiday Inn Resort Orlando - Lake Buena Vista, an IHG Hotel

3.5 out of 5
Holiday Inn Resort Orlando - Lake Buena Vista, an IHG Hotel
13351 State Road 535, Orlando, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 1648 out of 3069 reviews" "
Rating 8 - Good. 817 out of 3069 reviews" "
Rating 6 - Okay. 316 out of 3069 reviews" "
Rating 4 - Poor. 150 out of 3069 reviews" "
Rating 2 - Terrible. 138 out of 3069 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I would have given this property a 5 star however they have extremely thick mattresses with a regular box spring. The beds are extremely comfortable but sit so high that it was difficult to get in and out of bed. ( I am 5'1") Running and jumping was a bit much.
Stayed 2 nights in Apr 2024

10/10 Excellent

Carol

Liked: Cleanliness, property conditions & facilities
Highly recommend near Disney springs and parks. Transportation provided. Kid- friendly.Water splash- pad, arcade, movie theatre and off course pool. Clean and quiet in the rooms. Friendly staff. Applebees on site/ kids 12 and under eat free with a voucher. Off lake Buena vista so many other restaurants to visit. Definitely will be going back
Stayed 4 nights in Apr 2024
Response from Holiday Inn on 24 Apr,2024
Thank you for your feedback.

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities
Great pool area and great bar service. Rooms very clean and comfortable.
Stayed 3 nights in Apr 2024
Response from Holiday Inn on 23 Apr,2024
Thank you for your feedback

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Easy check-in. Only stayed 1 day.
Stayed 1 night in Apr 2024
Response from Holiday Inn on 22 Apr,2024
Thank you for your feedback.

4/10 Poor

Hessy

Stayed 2 nights in Mar 2024
Response from Holiday Inn Resort on 21 Apr,2024
Thank you for your feedback.

8/10 Good

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Check in was smooth and easy, room was clean when we came in. The hotel had an Applebees built in where you could have breakfast and dinner, which was helpful for us. It was a great hotel for a day’s stay.
Stayed 1 night in Apr 2024
Response from Holiday Inn on 19 Apr,2024
Thank you for your feedback.

6/10 Okay

Malinda

Customer service was excellent and check in went really well. The AC was off in the room, so there was a moldy odor. Also, the drain in the shower did not drain well. We arrived late, so decided not to ask for another room. The beds were nice and soft and comfy. We stayed 1 night.
Stayed 1 night in Apr 2024
Response from Holiday Inn Resort LBV on 17 Apr,2024
Thank you for your feedback. I will be sure to pass this feedback to the proper department managers to address these issues and make sure it is corrected.

6/10 Okay

Samara

My stay was okay. The location of my room and noise level was not as up to par as I would’ve liked but overall the room was decent.
Stayed 3 nights in Jan 2024
Response from Holiday Inn on 16 Apr,2024
Thank you for your feedback.

8/10 Good

Juliet Christine

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel stay was fine. There was a little bit of constuction drilling that woke me up one day. I didn't like the scammers operation out of the hotel selling timeshare. They offered me $110 to watch a 90 minute presentation that actually lasted 4 hours and then i was told I didn't qualify for the money.
Stayed 4 nights in Apr 2024
Response from Holiday Inn on 16 Apr,2024
Thank You for your feedback..We do apologize and will be looking in to your concerns with upper management.

8/10 Good

Layla

Travelled with family
Liked: Property conditions & facilities
The apartment complex behind the bldg. You feel as if you are leaving your car behind to get kidnapped. The Inside are was really clean! Exterior not so much!!!
Stayed 3 nights in Mar 2024
Response from Holiday Inn on 16 Apr,2024
Thank You for your feedback.

10/10 Excellent

Joshua, Sturgeon Bay

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay would definitely stay here again!
Stayed 2 nights in Apr 2024
Response from Holiday Inn on 16 Apr,2024
Thank You for your feedback.

6/10 Okay

James

Stayed 7 nights in Apr 2024
Response from Holiday Inn on 16 Apr,2024
Thank You for your feedback.

10/10 Excellent

Regina

Stayed 1 night in Mar 2024
Response from Holiday Inn on 11 Apr,2024
Thank You for your feedback.

10/10 Excellent

Maureen

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
It’s a beautiful hotel but there is a resort fee that we had to pay and we didn’t use anything as we were there for 2 days shopping.
Stayed 2 nights in Apr 2024
Response from Holiday Inn on 10 Apr,2024
Thank you for your feedback.

8/10 Good

Annette

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were under the impression 2 breakfasts were included. With option to add for additional guests. When signing in the customer service rep told us only the room was included
Stayed 1 night in Apr 2024
Response from Holiday Inn on 10 Apr,2024
Thank you for your feedback.

10/10 Excellent

Lisa

Liked: Cleanliness, property conditions & facilities
Wonderful property! Very clean and a great staff. Highly recommend.
Stayed 6 nights in Mar 2024
Response from Holiday Inn on 10 Apr,2024
Thank you for your feedback.

4/10 Poor

RAMA RAO, Fort Mill

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Holiday Inn on 10 Apr,2024
Thank you for your feedback.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, fun pool activities for kids and free transport to parks and Disney springs !
Stayed 2 nights in Apr 2024
Response from MB on 6 Apr,2024
Thank you and we most appreciate your feedback!

10/10 Excellent

Krista

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was very clean and convenient.
Stayed 1 night in Feb 2024
Response from MB on 6 Apr,2024
Thank you and we most appreciate your feedback!

6/10 Okay

Shapea

Stayed 5 nights in Mar 2024

10/10 Excellent

Sergio

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great place ! Super friendly staff , nice pool clean place the room was spacious comfortable beds , awesome hotel .
Stayed 3 nights in Mar 2024
Response from Holiday Inn on 4 Apr,2024
Thank you for your feedback.

2/10 Terrible

Girlzy

Stayed 2 nights in Mar 2024
Response from Holiday Inn on 23 Apr,2024
Thank you for your feedback.

4/10 Poor

Laura

Stayed 2 nights in Mar 2024
Response from Holiday Inn on 23 Apr,2024
Thank you for your feedback

10/10 Excellent

Allea, Marsh Harbour

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My family and I enjoy our stay at the hotel. It is definitely family friendly. I really love how Applebee's was on property so I did not have to go far to dine. The hotel was not far from Disney World which was the main purpose of the trip.
Stayed 3 nights in Mar 2024
Response from MB on 6 Apr,2024
Thank you and we most appreciate your feedback!

6/10 Okay

Joseph, Alexandria

Travelled with family
An acceptable night.
Stayed 1 night in Mar 2024
Response from MB on 6 Apr,2024
Thank you and we most appreciate your feedback!

6/10 Okay

Hector

Stayed 4 nights in Mar 2024
Response from Holiday Inn Resort on 21 Apr,2024
Thank you for your feedback.

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was friendly room was comfortable. Nice pool and tiki bar area, restaurant in the hotel stays open till 12am or some days 1am which came in handy. Overall good value.
Stayed 1 night in Mar 2024
Response from MB on 6 Apr,2024
Thank you and we most appreciate your feedback!

10/10 Excellent

KRISTIE

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stress free booking, very clean, great pool area, quiet atmosphere! Will definitely stay again.
Stayed 1 night in Mar 2024
Response from MB on 6 Apr,2024
Thank you and we most appreciate your feedback!

8/10 Good

Luis

Liked: Cleanliness, property conditions & facilities
Good personal
Stayed 2 nights in Mar 2024
Response from MB on 6 Apr,2024
Thank you and we most appreciate your feedback!

10/10 Excellent

ANNE

Liked: Cleanliness, property conditions & facilities
Clean and comfortable. Would happily stay again.
Stayed 1 night in Mar 2024
Response from MB on 6 Apr,2024
Thank you and we most appreciate your feedback!

10/10 Excellent

Caleb

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice property and easily accessible
Stayed 1 night in Mar 2024
Response from MB on 6 Apr,2024
Thank you and we most appreciate your feedback!

10/10 Excellent

Elizabeth

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MB on 6 Apr,2024
Thank you and we most appreciate your feedback!

8/10 Good

Seth, North Brunswick

Travelled with family
Liked: Cleanliness, property conditions & facilities
Place was ok. Definitely do not get a pool side room if you want a little piece and quiet. It is very loud on that side. Front desk staff were great.
Stayed 3 nights in Mar 2024
Response from MB on 6 Apr,2024
Thank you and we most appreciate your feedback!

10/10 Excellent

AMELIA

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good clean room, they were able to give us a 1pm checkout because we got in late due to a delayed flight. Would stay again!
Stayed 1 night in Mar 2024
Response from MB on 6 Apr,2024
Thank you and we most appreciate your feedback!

8/10 Good

Trever

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice big room and comfortable beds
Stayed 1 night in Mar 2024
Response from Holiday Inn on 30 Mar,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Martha

Liked: Cleanliness, property conditions & facilities
Good location close to the outlets.
Stayed 2 nights in Mar 2024
Response from Holiday Inn on 30 Mar,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Lauren

Stayed 4 nights in Mar 2024
Response from MB on 6 Apr,2024
Thank you and we most appreciate your feedback!

2/10 Terrible

Nomar

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Deseo me sea devuelto mi dinero ya que el cuarto estaba la alfombra inundada de agua y no tenían cuarto para acomodarlos en otro.
Stayed 1 night in Mar 2024
Response from Holiday Inn on 28 Mar,2024
Hola,Esto se ha solucionado desde que se realizó el reembolso final.Gracias

10/10 Excellent

CIndy

Liked: Cleanliness, property conditions & facilities
Love this hotel!! Super nice staff clean hotel and amazing service!
Stayed 1 night in Mar 2024
Response from Allie on 27 Mar,2024
CIndy,Thank you for staying with us, and for the feedback! We are glad to hear that you enjoyed your stay. Glad the staff was of service. We hope you do come back and see us.

10/10 Excellent

LUIS

Stayed 2 nights in Mar 2024
Response from Holiday Inn on 16 Apr,2024
Thank You for your feedback.

6/10 Okay

Richard

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Liked the amenities. Disliked to cost for parking and the it was not mentioned we booked the room. Our room was not ready when promised. Communication at the check in desk was poor.
Stayed 3 nights in Mar 2024
Response from MB on 29 Mar,2024
Thank you and we appreciate your feedback!

2/10 Terrible

Erika

Business traveller
Disliked: Property conditions & facilities
Horrible customer service. Forgot prescribed eyeglasses at the hotel, called right after left and many times to have someone to check it. No one was able to give me any information, they kept asking me to call later. After so many calls they claim they can not check the lost and founds for me. Room’s AC is very loud, to be able to sleep I needed to turn it off and the room gets muggy.
Stayed 1 night in Mar 2024
Response from MB on 29 Mar,2024
Thank you and we appreciate your feedback!

10/10 Excellent

diego

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MB on 29 Mar,2024
Thank you and we appreciate your feedback!

6/10 Okay

Byron

Stayed 5 nights in Mar 2024
Response from MB on 29 Mar,2024
Thank you and we appreciate your feedback!

10/10 Excellent

Kang

Travelled with family, Travelled with group
Good location
Stayed 1 night in Mar 2024
Response from MB on 29 Mar,2024
Thank you and we appreciate your feedback!

6/10 Okay

Stanley

Stayed 7 nights in Mar 2024
Response from Holiday Inn on 16 Apr,2024
Thank You for your feedback.

10/10 Excellent

CHRISTINA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean inside and out. Friendly, helpful. Staff fair price would stay here again.
Stayed 2 nights in Mar 2024
Response from Holiday Inn on 23 Mar,2024
We appreciate your feedback Thank you

10/10 Excellent

Maludi

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
EVERYTHING was wonderful. Thank you!!!
Stayed 2 nights in Feb 2024
Response from Holiday Inn on 23 Mar,2024
We appreciate your feedback Thank you

10/10 Excellent

Itzel

Stayed 1 night in Mar 2024
Response from Holiday Inn on 23 Mar,2024
We appreciate your feedback Thank you

10/10 Excellent

LaVonda

Liked: Cleanliness, amenities, property conditions & facilities
The hotel room was clean and quiet. Easy check in. Would stay here again.
Stayed 1 night in Mar 2024
Response from Holiday Inn on 23 Mar,2024
We appreciate your feedback Thank you