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Property was absolutely amazing! The room was impeccable still had the new furniture smell to it! The standup shower was great! They had a full size fridge, available cookware, dish soap, dish towels just very convenient. I’m definitely staying here next time I’m in Orlando.
Andreia
Stayed 1 night in Apr 2024
6/10 Okay
Christopher
Travelled with family
16 Apr,2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Property undergoing restoration and the restored areas where good.. need to do some snagging in the rooms as the doors in our room wouldn’t close due to excessive paint.
Liked breakfast when the waffle machines were working but lost them in the second week as the main dining area closed.
Overall not a bad spot to stay for the parks.
Nice and clean hotel, good location and friendly staffs. They have nice swimming pool and plenty of parking space. Complimentary breakfast was also good.
Vineesh
Stayed 4 nights in Mar 2024
Response from Antach on 22 Mar,2024
Hello! We are glad to know that you fully enjoyed your stay with us! Hope to see you again soon.
Hello! We are glad to know that you liked your stay with us! Hope to see you again soon. Anything that we can do to make your stay a 5/5 please let us know!
I liked the de breakfast and the decor of the facility. I didn't like the construction in the surrounding area and the diffuculty getting around in the parking.
BELINDA
Stayed 1 night in Jan 2024
Response from Antach on 22 Mar,2024
Hello! We are glad to know that you enjoyed your stay with us! We are sorry that the construction was an inconvenience. This process is necessary to upgrade our facilities and all guests' experience. We will be done by July 2024!
10/10 Excellent
Erik, Holden
22 Jan,2024
Erik
Stayed 2 nights in Jan 2024
Response from Antach on 22 Mar,2024
Hello! We are glad to know that you fully enjoyed your stay with us! Hope to see you again soon.
The staff were very friendly and able to answer my questions. They let me know of events the hotel was having and that there was a kiosk for purchasing universal tickets. The hotel was conveniently located near Universal and not that far from the other theme parks. Conveniently located near the I4. The breakfast was great. My room was as shown on the website. It was clean and smelt great. I was happy to see the kitchen was equipped with the tools needed to cook. The bonus was having a dishwasher in my suite. I will definitely be coming back to this hotel.
Keya
Stayed 2 nights in Jan 2024
10/10 Excellent
Melina
Travelled with family, Travelled with family and small children
Property is under construction, it lacks a restaurant or bar, so if all you want to do is sleep and leave it’s perfect, the pool is fine. The hot tub had no bubbles, but was warm.
We apologize that the stay was not up to your expectations. If you wish to reach out to me and let me know what the issues were we can see what we can do for you.
10/10 Excellent
Dominque
7 Dec,2023
Dominque
Response from Antach on 18 Mar,2024
We are glad to know that you fully enjoyed your stay with us! Hope to see you again soon -
10/10 Excellent
ROSENA
Travelled with family
1 Dec,2023
Liked: Cleanliness, staff & service, amenities
Hotel was nice staff were lovely and hotel is undergoing renovations but was still comfortable
ROSENA
Stayed 14 nights in Nov 2023
2/10 Terrible
Felix
12 Nov,2023
Felix
Stayed 1 night in Nov 2023
10/10 Excellent
Lizette
Travelled with family and small children
5 Nov,2023
Liked: Amenities
Friendly staff and clean!
Lizette
Stayed 3 nights in Oct 2023
Response from Antach on 6 Nov,2023
Hello! Thanks so much for taking the time to leave us this super review! We are glad to see that you enjoyed your stay and hope to see you again soon!
Very dated, needs upgrades badly, carpets were dirty!! Staff was super nice.
suman
Stayed 5 nights in Oct 2023
Response from Antach on 2 Nov,2023
Hello! We are currently renovating our property to upgrade our guest experience. If you come back next year you will walk in to our brand new suites!
8/10 Good
Cristina
Travelled with family and small children
1 Nov,2023
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It was a nice, clean, spacious room but my daughter almost got electrocuting by an outlet on a lamp. Lamp got replaced but that was a very scary moment. Also, elevator broke down twice during stay and we had to use the stairs while carrying our carry-ons. Breakfast was delicious and convenient. Staff was wonderful.
Cristina
Stayed 4 nights in Oct 2023
Response from Antach on 2 Nov,2023
Hello! Thanks so much for leaving us this review. We are sorry that you had multiple issues during your stay, we always work hard and as fast as we can to solve any issue as they pop up. We are glad to see that you still enjoyed your stay and hope to see you again soon!
10/10 Excellent
Ryan
26 Oct,2023
Very smooth check-in. Cara was very friendly and helpful. Enjoyed the evening social and a swim.
Ryan
Stayed 1 night in Oct 2023
Response from Antach on 28 Oct,2023
Hello! Thanks so much for taking the time on leaving us this amazing review. We are happy to see that you enjoyed your stay and hope to see you again soon!
6/10 Okay
Chad
Travelled with family and small children
16 Oct,2023
Construction woke us up at 9 am and broken pipe had water coming into our room all over the place.
Chad
Stayed 2 nights in Oct 2023
Response from Antach on 16 Oct,2023
Hello! We are sorry that you had troubled with the construction. We are currently being renovated to improve the experience of all of our guest. We will be glad if you give us a second chance when whenever you'll come back to Orlando-Universal area since we will be fully renovated next year!
We arrived very early and asked to be notified when our room was ready as we were camped out in front lobby. My husband just happen to see several other people checking in to ask yet again if the room was ready. I dont know if there was an early checkin fee but we werent offered. I am confident the hotel was not sold out to accommodate.
Brandee
Stayed 1 night in Oct 2023
Response from Antach on 16 Oct,2023
Hello! I'm really sorry to hear that you had trouble checking in. You reserved a king suite, and we are limited on the amount of king rooms that we have since most of our rooms are 2 queen suites. If you wish, please reach back to the hotel to see if there is any way that we can make it up for you!
8/10 Good
Kenneth
29 Sept,2023
Kenneth
Stayed 2 nights in Sep 2023
Response from Antach on 4 Oct,2023
Hello! We are glad to see that you enjoyed your stay with us.
The suite was a resort feel. I fell in love with the kitchenette, it was fully equipped with strong sturdy pots, and all the utensils that I needed to make a meal as if I was home. The free breakfast was delicious, it wasn't just a bunch of and pastries. It was fulfilling. My all time favorite was the basketball court after a few games. We showered and hung out by the pool. Another added bonus I could see Universal from my window. This is my go to place when I visit Orlando. Hilton has me in a choke hold. I forgot to buy the body wash. Until next time Hilton.
Tammy
Stayed 2 nights in Sep 2023
Response from Antach on 27 Sept,2023
Hello! Thanks so much leaving us this outstanding review. We are so glad to see that you fully enjoyed your stay with us and hope to see you again soon!
This hotel is always a must stay for us when visiting Universal Orlando for overnight stays. Very quick drive to the resort which is very handy. The rooms are so very well equipped with a full kitchen and a separate bedroom. Plus add in free self parking and Wi-Fi and this hotel can’t be beat. Also pet friendly which is an added bonus and very clean.
Meredith
Stayed 1 night in Sep 2023
Response from Antach on 18 Sept,2023
Hello! Thanks for leaving us this awesome review! We are glad to see that you enjoyed your stay with us. Hope to see you back soon!
I stayed here for one night , over all check in was friendly and staff . My room was very clean. ( Love the personal touch of swans with wash cloths and dish towels ).However , this is an older building here . I believe it could use an UPDATE . The hallways and room itself did smell musty water . I will not be back due to the funky smell and not so clean feeling there . The breakfast was okay , but cold . I would half to give this stay five out of ten stars
Verified traveller
Stayed 1 night in Sep 2023
Response from Stephen on 14 Sept,2023
Thank you for feedback. The hotel is getting ready to start renovations in October.
We have stay here for the second year in a row and I must say it does not disappoint. From the Complementary Breakfast which is very good to the ambiance at the pool and all the amenities you get at this hotel is totally worth it. Its closed by to Universal studios which if you want to uber is only a 10 min ride. The people are very professional, polite and friendly. Cant wait to come back next year and excited already to return given we was told they will be renovating the hotel. Thank you to all the staff for a great stay.
Erika
Stayed 4 nights in Aug 2023
Response from Antach on 16 Aug,2023
Hello! Thanks for much for leaving us this amazing review. we were glad to see you back and we are excited to see you back again next year!
hello! Thanks for leaving us this nice review and hope to see you again soon!
2/10 Terrible
Arjan, Sterling Heights
7 Aug,2023
Arjan
Stayed 5 nights in Aug 2023
Response from Antach on 10 Sept,2023
Hello! We are sorry to see that you didn't enjoy your stay with us. Please give us call so we can further discuss how to make it better for you. We would like to know your opinion to see what we can do better!
8/10 Good
shannone
Travelled with family and small children
2 Aug,2023
Liked: Staff & service
The decor was not fresh. It was outdated and patched together. The lamp in our room was visibly broken.
shannone
Stayed 4 nights in Jul 2023
Response from SJC on 4 Aug,2023
Thank you for taking the time to provide feed back on your recent stay. The Hotel will be scheduled to start a renovation in the next few months and the items you described will all be addressed.
10/10 Excellent
EMILIO
24 Jul,2023
EMILIO
Stayed 7 nights in Jul 2023
Response from Stephen J. Coombes AGM on 29 Jul,2023
Thank you, we hope that you enjoyed your stay
8/10 Good
Sergio
23 Jul,2023
Liked: Cleanliness
Good Location
Sergio
Stayed 2 nights in Jul 2023
Response from Stephen J. Coombes AGM on 29 Jul,2023
Thank you, we are happy to hear the location was good for you.
I don’t normally write reviews but had a very pleasant stay here. Staff was courteous and didn’t rush us out pool past closing. Housekeeping also was on point and stayed on top of their service while we were gone during day. Would highly recommend.
Rama
Stayed 6 nights in Jul 2023
Response from Stephen J. Coombes AGM on 19 Jul,2023
Thank you for the awesome review on your recent stay at the Homewood Suites by Hilton nearest Hilton. We look forward to welcoming you Home again soon.
Great place overall. Breakfast had good variety. Pool area was very nice
Warren
Stayed 6 nights in Jul 2023
Response from Stephen J. Coombes AGM on 19 Jul,2023
Thank you for the positive feedback on your recent stay at Homewood Suites by Hilton. We look forward to welcoming you home again soon.
6/10 Okay
Kenneth
16 Jul,2023
Liked: Staff & service
We loved the free breakfast in the morning. We had a shower run for 2 days. We reported this problem to the front desk, but they didn’t seem worried. It was not just a small leak. The faucet legit ran hot water for 48 hours! I had to keep the bathroom door shut so I didn’t hear it run all night.
Kenneth
Stayed 2 nights in Jul 2023
Response from Antach on 16 Jul,2023
Hello! Thanks for taking the time to leave us tis feedback. I'm sorry that you got a maintenance issue during your stay, you can always request to switch to a different room. Also, we are getting renovated starting next month! If you come next year you will walk in o our brand-new rooms!
Everything was great, just a couple of areas of opportunity: on thursday we didnt get the room cleaned, and thursday night to friday there was a lot of noise outside, it would have been great if the staff did something about it. He had a rough night because of that.
Cesar
Stayed 4 nights in Jul 2023
Response from Stephen J. Coombes AGM on 15 Jul,2023
Thank you for taking the time to send feedback on your recent stay at Homewood Suites By Hilton. We apologize that your room was not cleaned daily, this should have been explained at check in how HSKP works, and I apologise it was not. The noise has been passed along to security so that they can improve.
Great option as it sits 6 min from Universal, by car. Room is big and suite gives you the option for privacy. Beds are comfortable. Washer and dryer in every floor, convenient after a day in the parks. Nice breakfast with several options.
Leonardo
Stayed 1 night in Jun 2023
Response from Antach on 5 Jun,2023
Hello! Is great to see that you enjoyed your stay with us, thanks so much for leaving us this amazing review. Hope to see you again soon!