2 outdoor pools, a heated pool, open 8:00 AM to 10:00 PM, pool umbrellas

Reviews of Lake Buena Vista Resort Village & Spa

4 out of 5
Lake Buena Vista Resort Village & Spa
8113 Resort Village Drive, Orlando, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 3349 out of 6942 reviews" "
Rating 8 - Good. 2024 out of 6942 reviews" "
Rating 6 - Okay. 901 out of 6942 reviews" "
Rating 4 - Poor. 404 out of 6942 reviews" "
Rating 2 - Terrible. 264 out of 6942 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ivania

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall everything was good
Stayed 3 nights in Mar 2024

6/10 Okay

Carla

Travelled with family
Our condo was dated. The pillows were like postage stamps the pool was nice with a pirate ship motif but the bar liquors were as cheap as could be. The prices were high as well. The Irish restaurant on the property smelled awful and their menu selections were poor. The Pizza Hut on the property was ok. But overall both places could have been cleaned up. This place wants to be upscale but on a 1-10 scale it would rate a three. Staff at front desk was great. Place was quiet. We came from Portofino Bay Resort so maybe our standards were too high. Would look into other properties before we’d book here again

6/10 Okay

Lynne, Surrey

The location was convenient and the staff friendly. The room was very old and dated with uncomfortable scratched up furniture and sticky drawers that were difficult to open.The clock radios/tv’s also very old and no charging ports. There’s a strong smell as you enter the unit and the AC & fans all sound like a train coming through unfortunately just to name a few issues. My room had a living room TV that didn’t work plus two lights in the Master Bedroom. Front desk did respond at least successfully fixing the TV issue plus one of the lights. I would only recommend if you don’t plan spending too much time in your room. Perhaps some of the other suites have been updated? However, based on my experience I don’t plan a return visit, unfortunately.
Stayed 6 nights in Mar 2024

10/10 Excellent

Leonard, Caneadea

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Our favorite
Stayed 3 nights in Feb 2024

6/10 Okay

Jenny

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities
The property was beautiful and well maintained. Our particular suite had a full kitchen, but only 2 burners on the stove top worked and were even. Two of the tv remotes were missing batteries, but there were TVs in each bedroom. The bed linens looked brand new, but very thin. Could have benefited us to have a few more blankets. Our suite was very spacious for a family of 7, and had a great view of Disney World’s fireworks.
Stayed 6 nights in Mar 2024
Response from enrique on 27 Mar,2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Laura Elena

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
The balcony its a little old and needs to be updated other then thats is great.
Stayed 4 nights in Mar 2024
Response from enrique on 27 Mar,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

John Anthony

Stayed 6 nights in Mar 2024

8/10 Good

Devinder

Travelled with family
Liked: Cleanliness
Furniture is old. But rooms are spacious. Tvs in wvery room. 2 were not working properly. Dishwasher also not too good. Overall an average experience.
Stayed 6 nights in Mar 2024
Response from enrique on 27 Mar,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Monica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Our family had a GREAT stay at this proprerty!
Stayed 7 nights in Feb 2024
Response from enrique on 26 Mar,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Karlee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was gorgeous. Absolutely sweet staff. And very nice accommodations.
Stayed 2 nights in Mar 2024
Response from enrique on 26 Mar,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nicole

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Some of the furniture is dated and one of the chairs in our room was broken. The coffee carafe was also broken, but they did replace the entire coffee maker. Traveling as a family of 6 (one infant), it was nice to have space for all of us. There are two bathrooms in the junior suite and the master bath had a jacuzzi tub. It was also nice to have a kitchen.
Stayed 2 nights in Mar 2024
Response from enrique on 25 Mar,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Andrew, Warren

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property and staff are excellent, I didn’t have any issues and would highly recommend staying here.
Stayed 4 nights in Mar 2024
Response from enrique on 25 Mar,2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kelly

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from enrique on 26 Mar,2024
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6/10 Okay

Susan

Liked: Property conditions & facilities
Property was old, but well cared. The staff were friendly. Also, my kids enjoyed the pool and the pool was favorite part as well. The food was good at the restaurants. The convince store was convenient, but was expensive.
Stayed 3 nights in Mar 2024
Response from enrique on 25 Mar,2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Tiffany

Travelled with partner
Disliked: Amenities, property conditions & facilities
Property is in a prime location if visiting any of the Disney parks however it is very outdated. There is a strange smell in the halls, rooms seem a little dingy
Stayed 5 nights in Mar 2024
Response from enrique on 25 Mar,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Karim

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay. Had exactly what we needed. Great value as well.
Stayed 3 nights in Mar 2024
Response from enrique on 25 Mar,2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Christina Jane

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Although the property was a bit dated , it was clean and quiet. Great space for family
Stayed 6 nights in Mar 2024
Response from enrique on 25 Mar,2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Dana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This condo had everything we needed. However, the tv remote in the family room was missing a battery (and would not have worked if my husband had not somehow packed batteries!). The tv in 1 of the bedrooms would not work. The tv in the other bedroom had to be unplugged to turn off as the remote was not working. Overall, everything else was in good working order.
Stayed 4 nights in Mar 2024
Response from enrique on 25 Mar,2024
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10/10 Excellent

Dargel

Liked: Cleanliness, amenities, property conditions & facilities
Perfect
Stayed 1 night in Mar 2024
Response from enrique on 25 Mar,2024
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10/10 Excellent

Michelle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This was a wonderful hotel! Will definitely use them again.
Stayed 3 nights in Mar 2024
Response from enrique on 25 Mar,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

mathew

Liked: Cleanliness, amenities, property conditions & facilities
Great stay. Fireworks view is nice
Stayed 3 nights in Mar 2024
Response from enrique on 25 Mar,2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Maria

Travelled with family and small children
Liked: Cleanliness, amenities
Easy check-in, was able to check in early, very friendly staff. The pool was heated and warm (unlike what some other comments were saying), property is beautiful. The rooms are really nice and big with awesome balconies, beds seem to be pretty old and need to be replaced, big sags in them. Super handy having a little convenience store/pizza hut at the property. The Farrell pub at the resort had an amazing burger. Complimentary shuttle thru a 3rd party to disney and universal. Spa books up fast so that was disappointing. Lots of shopping beside the resort within walking distance. Overall 8/10, would stay here again if I knew the beds were gonna be better.
Stayed 2 nights in Mar 2024
Response from enrique on 25 Mar,2024
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8/10 Good

Jeremy, Hudson

Stayed 7 nights in Mar 2024
Response from enrique on 25 Mar,2024
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10/10 Excellent

Shalanda

Travelled with family
Size of rooms were huge. Furniture was old and run down.
Stayed 1 night in Mar 2024
Response from enrique on 23 Mar,2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Galecia

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
I enjoyed my stay. My son loved the pool. The pool area was clean. The furniture in the room needs some upgrading. The carpets need a good wash or rip it up and place new carpet. My allergies were terrible. If you want housekeeping, it’s extra. Not bad, but I expected more.
Stayed 4 nights in Mar 2024
Response from enrique on 23 Mar,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Erik, Lafayette

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was great.
Stayed 5 nights in Mar 2024
Response from enrique on 25 Mar,2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Christine Diana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
.i didn't realize this was a time share. They attempted to schedule me for a presentation but accepted my decline. I really liked my stay. It was comfortable, convenient and clean. The kids loved the pools.
Stayed 4 nights in Mar 2024
Response from enrique on 23 Mar,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Janice Rosse

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Shuttle service time wasn’t the best but everything else are good
Stayed 5 nights in Mar 2024
Response from enrique on 23 Mar,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Carlos, Virginia Beach

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The rooms are beautiful and so is the pool. Great place for both friends and family. My only complaint would be the pricing of the alcohol and food at the pool bar. Other than that I have no complaints.
Stayed 1 night in Mar 2024
Response from enrique on 23 Mar,2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Amy, Arvada

Travelled with family
Disliked: Amenities
This is a nice average property. Pools were warm enough and never had to fight for chairs. Charge to room service was down for whole stay. We were there over a week and had just one roll per bathroom of toilet paper and had to buy more from convenience store. Yes, furniture is banged up and things are older but the rub for us was so many broken things in the unit - finally quit calling for service after the second guy. TV wouldn't hold channels on autotune even after repair so had to reprogram for 15min every use - very limited, no movies for rain nights. 3 of the 4 burners on stove didn't heat. Ice maker didn't work even after repair - none in buildings so have to buy. Towel bar kept falling off wall. One skillet and one pot to cook meals. No coffee or filters so come prepared or get from grocery (it's a 4-cup basket). Coffee machine leaks. Dishwasher not really effective, broken water spinner and soap door, and soap grit doesn't break down - you need to buy pods. Just a tough kitchen situation and we planned to eat in most breakfasts and dinners. It's a just fine place and we made do, but doesn't seem quite in line with the pricing. Convenient to parks via rideshare quick turnarounds. Staff were all friendly, especially at convenience store. You can't see any pricing but things were actually pretty affordable there with great variety.
Stayed 7 nights in Mar 2024
Response from enrique on 23 Mar,2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Rosy

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from enrique on 25 Mar,2024
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10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice place easy to do activities around A
Stayed 7 nights in Mar 2024
Response from enrique on 23 Mar,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Family of 4. Got the 3 bedroom condo type room. Everything was fabulous and perfect honestly. I was extremely happy with everything.
Stayed 6 nights in Mar 2024
Response from enrique on 23 Mar,2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Krystyna

Travelled with family
Disliked: Amenities
Decent spot but older property and certain buildings are showing it.
Stayed 7 nights in Mar 2024
Response from enrique on 23 Mar,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
John the concierge was kind, knowledgeable, and extremely courteous he made this stay an enjoyable experience!
Stayed 1 night in Mar 2024
Response from enrique on 21 Mar,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Priscilla

Travelled with family
Liked: Cleanliness, property conditions & facilities
My family and I booked here and had an Amazing time. They loved the pirates plunge pool and the Pizza Hut on site. The “grocery store” on site was very convenient and had everything we needed. We will be back:)
Stayed 2 nights in Mar 2024
Response from enrique on 21 Mar,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

jeffery

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The pool area was great forkids and adults alike.
Stayed 3 nights in Mar 2024
Response from Catalina Algarra M. on 20 Mar,2024
Dear Jeffery,Thank you for your wonderful review on Expedia! We're so pleased to hear that our pool area was a hit with both kids and adults. We aim to create a fun and welcoming environment for guests of all ages, and it sounds like we succeeded during your stay. We look forward to welcoming you back for more fun in the sun.Best regards,

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was in good condition but is in need of some updates. We had a comfortable stay at this resort. It is close to all amenities.
Stayed 4 nights in Mar 2024
Response from enrique on 19 Mar,2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Leah

Travelled with family
Liked: Cleanliness
Pleasant staff. Large clean rooms. Dated with limited food options.
Stayed 3 nights in Mar 2024
Response from enrique on 19 Mar,2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Maria

Travelled with family
Disliked: Cleanliness
The room took forever to be ready and was very dusty
Stayed 4 nights in Mar 2024
Response from enrique on 19 Mar,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jacky

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was nice, but they told us that they will call us when room was ready and never did
Stayed 4 nights in Mar 2024
Response from enrique on 19 Mar,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Soma

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stay was the best part of my vacation
Stayed 5 nights in Mar 2024
Response from enrique on 23 Mar,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Johmary

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lake Buena. Vista Resort never disappoints me, looking forward for future stays at this same resort
Stayed 2 nights in Mar 2024
Response from enrique on 19 Mar,2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Melissa

Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
Pre checking was available due to the room not being ready. Was told to come back at 5pm. After dinner, i decided to use the tub. The jets shot out violently and sprayed all the way to the bed, wetting my belongings. When all calmed down i concluded that a shower would suffice... there was no hot/warm water. There goes my relaxation time. At check out i let the young man know so he can have maintenance look at it before the next guest and he seemed to be uninterested. I have frequently visited this resort and this was the first time i was let down so bad.
Stayed 1 night in Mar 2024
Response from Catalina Algarra M. on 20 Mar,2024
Dear Melissa,We're truly sorry to hear about your recent experience at our resort and the issues you faced with your room amenities. It's disappointing to learn of your dissatisfaction, especially given your loyalty. We've noted your comments on the lack of hot water and the tub malfunction, and we're addressing these urgently to prevent such occurrences in the future. We're also reinforcing the importance of attentive customer service with our team.We value your feedback and hope to regain your trust. Please contact us directly for any assistance or to discuss how we can make this right for you.Warm regards,

8/10 Good

RYAN

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Able to feel like home. Not overly crowded
Stayed 4 nights in Mar 2024
Response from enrique on 19 Mar,2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Lynnette, MCCLUSKY

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Convenience store with pizza hut is nice to have. The swimming pool was nice. Beds were not comfortable. They do not have blackout drapes so the lights glare in your room all night long.The living room furniture was old and uncomfortable. The dishes were dirty. The dishwasher is junk and leaves everything dirty and gross. I will not stay here again for these simple reasons. I felt that for the price paid the dishes could be clean. They sprayed something like bug spray in the kitchen that made the place smell like pesticides.
Stayed 5 nights in Mar 2024
Response from enrique on 19 Mar,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Deidre

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from enrique on 19 Mar,2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Nicole

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from enrique on 19 Mar,2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Andrew

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, amenities
Price was right, property was clean, location was pretty good (albeit on a busy road that tended to have traffic the week that we were there), customer service was very helpful. Having the kitchenette was a great choice, and the kids liked the pirate ship too. Overall, enjoyed our stay! The part that we didn't enjoy: We had to reset our keys at least 10 times over 5 days between the three of us, despite keeping our keys far away from any other electronics/magnetic interference. I honestly ended up proactively resetting the keys whenever I got back to the hotel after a day out because they failed so frequently and unpredictably. The staff were always super helpful with handling resetting the keys - my issue is not with them, it's with the key technology that was unreliable. I hope the owners upgrade to a more reliable technology in the future since the magnetic stripe keys that are currently being used drove me a bit nutty.
Stayed 5 nights in Mar 2024
Response from enrique on 19 Mar,2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay with older kids. Two bedroom two bath and washer and dryer was perfect.
Stayed 6 nights in Mar 2024
Response from Paola Gonzalez. on 16 Mar,2024
Thank you for your wonderful review! We aim to provide a comfortable and convenient stay for all our guests, and we're delighted that we met your expectations.We look forward to welcoming you and your family back for another enjoyable stay.Warm regards,Lake Buena Vista Resort Village and Spa.